Startup Sequence And Troubleshooting - Samsung 4G LTE Network Extender 2 User Manual

Startup Sequence and Troubleshooting

The following messages may appear on the display of the Network Extender
during the startup process.
LCD Display
Starting Up...
(Step 2 of 14)
Starting Up...
(Step 4 of 14)
Starting Up...
Acquiring IP address
(Step 6 of 14)
Connecting to the
Verizon Network
(Step 8a of 14)
Connecting to the
Verizon Network
(Step 8b of 14)
Connecting to the
Verizon Network
(Step 8c of 14)
Connecting to the
Verizon Network
(Step 8d of 14)
Setting up Device
Please Wait...
(Step 11a of 14)
Searching for GPS
Please Wait...
(Step 10 of 14)
Verizon 4G LTE Network Extender 2 User Guide v1.1
Copyright © 2017, All Rights Reserved.
Possible error message
Hardware Failure
(Step 3 of 14)
See User Guide
Software Failure
(Step 5 of 14)
See User Guide
No Ethernet Detected
(Step 7 of 14)
Check Connections
Device Not Activated
(Step 9 of 14)
Call Verizon Support
Setup Failure
(Step 11a of 14)
See User Guide
GPS Failure
See User Guide
Troubleshooting
The Network Extender has a Hardware failure
preventing it from loading it's software.
If Network Extender doesn't turn on, please restart the
Network Extender. If trouble continues, call Customer
Service.
The Network Extender has an error preventing the
software from being executed.
If Network Extender doesn't turn on, please restart the
Network Extender. If trouble continues, call Customer
Service.
Make sure that the Ethernet cable is not defective and
is connected at both ends.
If the Network Extender isn't able to acquire an IP
address, please check your router or LAN setting or
contact your network administrator to explore why an
IP address is not assigned.
The Network Extender has a failure with initial/serving
SeGW for IPSec setup.
If unable to connect to the Verizon Network, go to the
Admin Website to see if the server connectivity status
is reachable or not. If not reachable, please check the
LAN/firewall setting or contact your network
administrator before calling Customer Service.
The Network Extender has a failure to connect to
Initial management server for downloading software
and configuration parameter.
If the Network Extender does not proceed beyond this
step, then restart the Network Extender. If trouble
continues, call Customer Service.
The Network Extender has a GPS locking issue.
Please refer to the "Network Extender Has Not
Acquired a GPS Fix Even After an Hour" in Chapter 5
Troubleshooting.
Chapter 5 Troubleshooting
43