Samsung SVMi-20i User Manual
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Samsung SVMi-20i User Manual

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2600-00DMMRGAN
3.0
Ver.
SVMi-20i
User Guide

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Summary of Contents for Samsung SVMi-20i

  • Page 1 2600-00DMMRGAN Ver. SVMi-20i User Guide...
  • Page 2 This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.

  • Page 3: Introduction

    SVMi-20i User Guide INTRODUCTION Purpose SVMi-20i™ User Guide describes the SVMi-20i’s features and functions and provides configuration guide. Document Content and Organization This guide is composed of three Chapters, two Annexes, and the Abbreviation. CHAPTER 1. Introducing the SVMi-20i Describes the SVMi-20i overview and specifications.

  • Page 4: Conventions

    The lined box with ‘Courier New’ font will be used to distinguish between  the main content and console output screen text. ‘Bold Courier New’ font will indicate the value entered by the operator  on the console screen. © SAMSUNG Electronics Co., Ltd.

  • Page 5: Information For Product And Technical Support

    Information for Product and Technical Support For questions regarding the product and technical supports: http://www.samsungnetwork.com Revision History EDITION DATE OF ISSUE REMARKS 12. 2011. First Draft 01. 2012. Modified open source announcement. 02. 2012. Modified for miscellaneous updates. © SAMSUNG Electronics Co., Ltd.
  • Page 6 Error! Style not defined. This page is intentionally left blank. © SAMSUNG Electronics Co., Ltd.

  • Page 7: Table Of Contents

    Document Content and Organization..............3 Conventions ..................... 4 Console Screen Output..................4 Information for Product and Technical Support ........... 5 Revision History....................5 CHAPTER 1. Introducing the SVMi-20i Functional Overview ....................12 Auto Attendant ....................12 Voice Mail....................... 12 Feature Description....................13 System Features.....................
  • Page 8 TABLE OF CONTENTS CHAPTER 2. Configuration Overview Installation......................... 45 Installing the SVMi-20i..................45 Setting up the SVMi-20i................... 47 Connecting Optional Equipment ..............52 Auto Configuration....................58 Quick Setup ....................58 System Administration..................59 Configuration Tools....................60 Web Management................... 60 DTMF System Administration ................63 Configuration Categories..................
  • Page 9 Port Block..................... 217 Query Block....................222 Speak Block....................228 Station Block....................231 ANNEX A. Special Characters Used When Writing Dialing Instructions ANNEX B. Open Source Announcement ABBREVIATION A ~ G......................245 H ~ V......................246 © SAMSUNG Electronics Co., Ltd.
  • Page 10 TABLE OF CONTENTS This page is intentionally left blank. © SAMSUNG Electronics Co., Ltd.

  • Page 11: Chapter 1. Introducing The Svmi-20I

    The SVMi-20i is made to work exclusively for the OfficeServ 7000 series  systems. The SVMi-20i may act as an AA system only, a VM system only, or both.  The SVMi-20i can connect to IP enabled phones and trunks without MGI ...

  • Page 12: Functional Overview

    DTMF-enabled phone and retrieve his or her messages. Many options are available to handle retrieval and recording of messages. On the SVMi-20i, e-mail gateway functionality can be enabled to have voice mail messages sent to an e-mail server (virtually any e-mail server) that supports SMTP.

  • Page 13: Feature Description

    Fax Detection and Transfer The SVMi-20i can detect a fax call and transfer it to any extension in the system. This feature can be enabled at any menu so that a fax call can be transferred to a destination related to the menu.
  • Page 14 If you have a display keyset the number of new messages will be displayed on it. The display will also echo many of the options available. You will be able to negotiate through the SVMi-20i menus using the keyset display and the soft keys below the display to respond to the prompts.

  • Page 15: Auto Attendant Features

    Multiple additional modes may be defined for special applications. Announce Hold Position If callers are allowed to hold for a busy extension, the SVMi-20i is able to intermittently inform the caller of their place in the queue. © SAMSUNG Electronics Co., Ltd.
  • Page 16 Error! Style not defined. Announce Hold Time If callers are allowed to hold for a busy extension, the SVMi-20i is able to intermittently inform the caller of the estimated hold time before being answered. Camp On Support Each station user on the system may decide if they want the SVMi-20i to transfer additional calls to them if they are on the phone.

  • Page 17: Access Manager

    Any of these conditions can be set to be active until a specified time. The SVMi-20i can even be set with a high priority ‘Find Me’ instruction so that the system will try to reach a subscriber at multiple locations.
  • Page 18 Call Forward Busy/No-Answer. Call Blocking While a subscriber has call blocking set active, the SVMi-20i does not attempt to transfer a caller to the subscriber’s extension. Instead, it immediately plays the subscriber’s Call Blocking Greeting, if recorded.
  • Page 19 Night Greeting if recorded. Find Me When ‘Find Me’ is set active, the SVMi-20i attempts to deliver calls to the subscriber’s designated location, provided neither Call Blocking nor Forward All Call is active. The SVMi-20i first tries to locate the subscriber at the subscriber’s designated location.
  • Page 20 The SVMi-20i may be enabled to allow callers to hold for a busy station. When a caller elects to hold, the SVMi-20i places the caller in a Hold Queue. If additional callers attempt to reach the busy extension and they choose to hold, they can be informed of their position in the queue and the estimated hold time before being connected.
  • Page 21 The SVMi-20i waits a programmable period of time for the subscriber to pick-up the call. When the call is not picked up, the SVMi-20i notifies the caller that the page was not answered and plays the subscriber’s Primary or No-Answer greeting.

  • Page 22: Voice Mail Features

    Auto Conversation Record With the SVMi-20i installed in your phone system, you may record all the phone conversations for specific extensions. An optional tone with a programmable delay may be played to alert callers and employees during the recording process.
  • Page 23 When calling Voice Mail, the system can correctly identify you as the caller and ask for your password (optional). The benefits of this are that you do not have to identify yourself to the SVMi-20i, it knows who is calling, and what mailbox you want to access.
  • Page 24 Error! Style not defined. Call Record With the SVMi-20i installed in your phone system, you may record conversations in progress. Simply press a button to record the current conversation in your mailbox or any other mailbox. An optional tone with a programmable delay may be played to callers during the recording process.
  • Page 25 The display on your pager will show your mailbox number. By default the SVMi-20i will make 3 attempts to contact you. If it encounters a busy signal it will try again in 5 minutes, if it encounters a no answer it will try again in 15 minutes.
  • Page 26 Note that this is a software setting. Maximum number of messages is also influenced by the size of the storage media, number of subscribers, maximum message length settings, and the length of the actual messages recorded and left on the system. © SAMSUNG Electronics Co., Ltd.
  • Page 27 Message Address Verification After entering the mailbox number to which a message is being sent, the SVMi-20i echoes the name of the recipient, confirming the message is going to the intended subscriber. The address verification is also played when the subscriber forwards an existing message.
  • Page 28 Caller ID is received and if the feature is allowed by the system administrator. A subscriber may reply to a message sent by a public caller. If the public caller requested a return call, the SVMi-20i will play the message envelope and announce, ‘Callback Requested’. This means the public caller entered his or her telephone number into the mailbox with touch-tone at the time he left the message.
  • Page 29 It is like picking one thing out of your in-basket without disturbing all the others. Message Undelete The undelete feature of the SVMi-20i will allow you to retrieve messages that have been deleted. The subscriber is allowed to ‘Undelete’ a message any time before the next Daily Maintenance is performed. By default, the system performs Daily Maintenance everyday at 3:00 am.
  • Page 30 Since extensions and mailboxes are separate and independent system resources, a mailbox does not have to be defined in terms of an extension, or an extension in terms of a mailbox, in order for the SVMi-20i to associate them. A subscriber’s mailbox number need not match the subscriber’s extension number (though it typically does).
  • Page 31 Pager Notification Schedule The Weekly Notification Schedule tells SVMi-20i the days of the week, and the hours of the day, that a subscriber wants to be notified of new messages via his pager.
  • Page 32 Retrieve Public Caller From Mailbox When a subscriber logs on, they are notified if a caller is in their mailbox, and the SVMi-20i offers to transfer the caller to the subscriber’s designated location. If the caller is identified, the SVMi-20i will speak the caller’s name.

  • Page 33: Administration Features

    Until… Scheduling The Until… Scheduling method is an easy way to schedule the termination of an SVMi-20i service relative to the time the service is set active. Most of the services on the SVMi-20i give subscribers greater control over their communications by providing Until… Scheduling. The subscriber just sets a time for the service to terminate when activating it, and does not have to worry about remembering to deactivate the service in the future.
  • Page 34 The customer database can be saved and restored at a later date. This is useful in a number of maintenance scenarios. Default Operation The SVMi-20i is designed to be ready to operate as soon as it is installed. Password Security All administration is under password control to prevent unauthorized access.

  • Page 35: Audiotext Features

    1 to 9999 plays. The days automatic delete counter is reset to ‘0’ days each time the announcement plays. The plays automatic delete counter is not reset; for example, if set to 225 plays, the SVMi-20i will delete the announcement after the 225th play, regardless of the days counter.

  • Page 36: E-Mail Gateway Features

    (.tiff) are ‘delivered’ to your e-mail box with an appropriate attached file. E-message notification: You will receive an e-mail with no attachments  notifying you that you have a voice mail message or fax mail message in your voice mail box. © SAMSUNG Electronics Co., Ltd.
  • Page 37 SVMi-20i User Guide Licenses The SVMi-20i comes with 5 assignable e-mail gateway users. Licenses will be obtained through a license server. The license server will issue a license key based on the SVMi LAN port’s MAC address. Multiple E-mail Addresses Each subscriber can have 5 e-mail addresses for e-message delivery and/or different 5 e-mail addresses for e-message notification.

  • Page 38: Fax-On-Demand Features

    This requires that a fax port is available at the time of the call. Voice Labels Each document has a voice recording attached to it, which may be used to speak the title, contents, or other descriptive information about the document to the caller. © SAMSUNG Electronics Co., Ltd.

  • Page 39: Voiceform Questionnaire (Q & A) Features

    SVMi-20i User Guide Voiceform Questionnaire (Q & A) Features This feature allows the SVMi-20i to be used to conduct surveys or collect a response to a pre-programmed questionnaire. Answers are collated and stored in a specific mailbox (es), or the answers may be split into many different mailboxes.
  • Page 40 The responses generated during a dialogue are collected into one or more messages and delivered to designated transcription mailbox (es). The SVMi-20i manages these messages in the same manner as any other voice message. Designated recipients of these messages may review, save, and forward them with comments using the complete range of voicemail features.

  • Page 41: Ip Interface Features

    IP Interface Features No need to use MGI card There is no need to use MGI card for SVMi-20i to operate with IP phones or trunks. It connects to IP phones or trunks directly. The IP address of SVMi- 20i should be set and LAN connector should be connected with the network that the main system connected.

  • Page 42: Hardware Description

    SVMi-20i, it should only be used as directed. Pressing this button when the system is performing disk I/O could result in data loss or file corruption. This button should not be pressed if the SVMi-20i is actively processing calls.
  • Page 43 Off: Ethernet is not connected.  SVC LED This will flicker as Green when SVMi-20i is ready to service. If all ports are locked up, it will flicker as Red. VM LED This indicates the one or more ports are off hook. If you were to reset or turn the power off you would disconnect the caller connected to the active port(s).

  • Page 44: System Capacity

    Message retention 9999 days 0~9999 day Number of messages per 0~9999 0~9999 mailbox Max. message length 0~9999 s 0~9999 seconds System Compatibility OfficeServ 7000 Series MP20, MP40 (V4.60 or higher) © SAMSUNG Electronics Co., Ltd.

  • Page 45: Chapter 2. Configuration Overview

    The SVMi-20i can be installed in the OfficeServ 7000 series systems. When installing an SVMi-20i, it is import to remember that it is a computer, much the same as any desktop PC and it is therefore very important not to exceed these environmental limits.

  • Page 46: Inserting The Card

    Before powering off the PSU, it is recommended that you use MMC 740 and set SVM AUTO SETUP to ‘No’. The SVMi-20i can be installed in any slot of the OfficeServ 7000 series cabinet. The procedure for inserting the card is as follows: (The following figures show the case of the OfficeServ 7400.)

  • Page 47: Setting Up The Svmi-20I

    MMC 601 and assign all the SVMi port numbers to the last available station group (Group Number 5049 by default). The final step is to do a proper shut down on the SVMi-20i and press the reset button on the front of the SVMi-20i.
  • Page 48 The MC LED will show SSD access and will flicker whenever the SSD is being accessed. The RUN LED will start flicker when the operating system is loaded. The SVC LED will flicker when the SVMi-20i is ready to service. When SVC LED is flickering, the application is running and it’s not safe to power down the OfficeServ 7000 series system.
  • Page 49 System Programming Review and perform the following programming steps 1 through 8. It is necessary to perform these at this time so that the SVMi-20i will read these MMCs and start accordingly. Before moving forward if you want to change any of the SVMi-20i default extension and mailbox settings it is best to edit your extension and mailbox templates now before restarting the SVMi-20i.
  • Page 50 SVMi-20i will restart automatically. During the reboot process the SVMi-20i will communicate through a series of IPC messages to the MP to read the MMC data and start the SVMi-20i accordingly. After the SVMi-20i restarts you should change the value of MMC 740 so that it indicates ‘SVM AUTO SETUP = NO’.
  • Page 51 It means it’s safe to power down the switch. Procedure Three From any phone on the system call one of the SVMi-20i ports or call the station group 5049. If the SVMi-20i answers with ‘enter your password’ press [ * ] to escape to the main menu.

  • Page 52: Connecting Optional Equipment

    SVMi-20i system for the purpose of system administration. Administration via SIO Connect the serial port of the SVMi-20i unit to the serial port of the laptop or terminal using a direct RJ-45 Male to 9 pin female DB9 connector cable.
  • Page 53 HyperTerminal. Launch HyperTerminal from your Windows PC and create a new connection. Name the connection Connect using the COM port to which the SVMi-20i is connected Set ‘Bits per second’ to ‘38,400’. Set ‘Data Bits’ to ‘8’. Set ‘Parity’ to ‘None’.
  • Page 54 The port activity monitor is an useful tool for diagnosing problems on an installed SVMi-20i. This will display all activity in real time as it happens and is also being broken up and written to the Activity, User, and Error logs simultaneously.
  • Page 55 Displays a list of all message files in the form:  Recipient Name (from Mailbox Label)  Sender Name (blank if public or unknown)  Date and Time Sent  Type (V-Voice)  Message Status (Saved, New)  Filename  © SAMSUNG Electronics Co., Ltd.

  • Page 56: Lan Port

    RJ-45 10/100/1000 Base-T cat5 cable. The LAN port must use a static IP address. Administration via LAN Connect the LAN port of the SVMi-20i unit directly to a PC via a RJ-45 10/100/1000 Base-T cat5 direct cable. © SAMSUNG Electronics Co., Ltd.
  • Page 57 Setting up the communications software (Hyper terminal) To connect from a laptop you may use any communications software that supports ANSI emulation. The SVMi-20i has been tested using Windows HyperTerminal. Launch HyperTerminal from your windows PC and create a new connection.

  • Page 58: Auto Configuration

    OfficeServ running on the main system. The menu mode for the Day/Night service will change automatically when the mode of the OfficeServ changes. There are four menu modes in the SVMi-20i: Day, Night, Holiday, and Bad weather modes where each mode has its own menus for services.

  • Page 59: System Administration

    System Administrator A field technician who installs the system or the system administrator has ultimate authority over the operation of the SVMi-20i and can set or change all the options that require specialized knowledge. It is the responsibility of the installing technician to install and program the SVMi-20i to suit the customer’s requirements.

  • Page 60: Configuration Tools

    Error! Style not defined. Configuration Tools Data may be entered and changed in the SVMi-20i using two methods. These are, the web management interface and DTMF system administration. Web Management Most of the configuration is achieved through the web management interface, OfficeServ DM (Device Manager).
  • Page 61 JRE (Java Runtime Environment) Version Check At least JRE 1.6 should be installed to use OfficeServ DM. If an old version of JRE (i.e. lower than the version 1.6) is installed, please remove it and install a new version. © SAMSUNG Electronics Co., Ltd.
  • Page 62 If Java Web Start plug-in is installed in your browser, the OfficeServ DM will be executed. After connecting the system it will ask you to enter the system admin password to login. The initial password is ‘samsung’. Change the password after login the system.

  • Page 63: Dtmf System Administration

    To access the DTMF system administration mode, perform the following tasks: Call the SVMi-20i and from the main menu, press the ‘#’ key followed by four zeros. If you are answered by a prompt to enter your password, you are in a mailbox and must first press ‘ * ’ to reach the main menu.
  • Page 64 Follow the spoken instructions to create or delete subscribers. Manual Mode Selection This allows you to change the operating mode of the SVMi-20i. You may select a specific mode (as long as it has been defined as a mode) or you may select automatic scheduling. The change to a specific mode will remain in effect until you manually change it back to automatic scheduling.
  • Page 65 SVMi-20i User Guide DTMF System Shut Down This allows you to do a proper shut down of the SVMi-20i when you do not have access the SVMi-20i via the web management and you need to reboot the SVMi-20i. Here are the steps: Call the SVMi-20i, and access the system administration menu.

  • Page 66: Configuration Categories

    These are configuration options that are unique to a particular installation. System Options This is a collection of the configuration options to make the SVMi-20i operate properly. After the SVMi-20i is initialized, you should make appropriate configuration changes in the OfficeServ so that related configuration changes are applied to the SVMi-20i.

  • Page 67: Package Update

    SVMi-20i User Guide Package Update Select Package Update. In order to upgrade the SVMi-20i’s firmware, select ‘Package Update’ in [Util] tab of the Device Manager. Then, the following window will pop up. Select the file to update. Click […] and select the file to update. If the file is selected, ‘firmware’s version’...
  • Page 68 Error! Style not defined. This page is intentionally left blank. © SAMSUNG Electronics Co., Ltd.

  • Page 69: Chapter 3. Configuration Management

    Configuration Management The following section describes all the configurable options and detailed functional definitions in the SVMi-20i features. System Main Menu The system main menu provides easy access to the different areas of SVMi- 20i configuration. The specific areas can be accessed using the cursor controls or by selecting the designation letter.

  • Page 70: Open Block Table

    Error! Style not defined. Open Block Table The block table is used for building the SVMi-20i call routing applications. This is the most frequently accessed area in the SVMi-20i and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here.

  • Page 71: Save Application

    - For saving this data, the SVMi-20i locks its ports temporarily. Any idle ports are immediately locked. As ports become free, they are also locked. When all ports are locked, the data will be saved and the ports will be placed back online.

  • Page 72: Schedule Table

    SELECTION function. When a call comes in, the schedule table is checked to find out which mode rules must be applied to the call session. If the entry says ‘SYSTEM AUTO’, then the SVMi-20i will change its mode whenever the phone system changes its Ring Plan. The SVMi-20i selects a mode from this schedule based on the order of precedence.
  • Page 73 Day of Week when a mode change is to occur regularly on specific day of the week. Either the Date or Weekday column may be filled in. If you should manage to make entries in both columns, the SVMi-20i will resolve the conflict and automatically delete one of them. You can select ranges such as ‘MON-FRI’...

  • Page 74: Subscriber List

    [Subscriber List]. Then select a group number. The default subscriber group is 01. You can have up to 99 different subscriber groups on the SVMi-20i. These are typically useful in multi-tenant environments, but also serve other useful applications where you need to isolate some members of an application from others.

  • Page 75: System Parameters

    The first page mostly provides information only. This information may be required during a technical support call. General Item Description Version Version information of VM/AA application of SVMi-20i. Display Startup The date and time that the system starts to run. Mac Address SVMi-20i’s MAC address...
  • Page 76 This is the time when the system performs routine daily Maintenance maintenance. Daily maintenance will save the system tables and perform message purging. Input must be specified in 24- hour time. The default setting is 3:00 AM. © SAMSUNG Electronics Co., Ltd.
  • Page 77 Dial Tone Trim This amount is trimmed off the end of any recorded message that Size is terminated by dial tone. This parameter is measured in hundreds of seconds. The default value is 150. © SAMSUNG Electronics Co., Ltd.
  • Page 78 Key Code The key code is the digit entered by the caller and used by the SVMi-20i to identify a language selection. This key code is used in a language selection menu and it must be built specifically for your application.
  • Page 79 The default (recommended) port to use is 25. Most mail servers use port 25 for receiving and sending mails. SMTP User ID This is the User ID the SVMi-20i will use to log on to the mail (Optional) server and identify itself as a client associated with sending mails.
  • Page 80 Time Zone This is used to select the Time Zone, from the list, associated with where the SVMi-20i is installed. The default Time Zone is ‘Eastern Standard Time’. Daylight This is used to honor Daylight Savings in e-mail date stamp.
  • Page 81 SVMi-20i User Guide Report If the LAN is down, if the SMTP Server is down, or for numerous other network failures, it may not be possible for the SVMi-20i to notify the administrator of a failure. Reply To Mails sent with this ‘Reply To:’ address should be blocked by the IT administrator or sent to a inbox that dumps it’s data during...
  • Page 82 This is used to enter the domain name server address that the system refers to. You have to enter this information to use domain name for the SMTP server of e-mail gateway instead of its IP address. © SAMSUNG Electronics Co., Ltd.

  • Page 83: Voice Studio

    The voice file format should be G.711(8000 Hz, mono, ulaw, 64 kbps) or wav(8000 Hz, mono, 16 bit signed, 128 kbps) format and the filename should be 4 digits(0001~9999) and the extension of files should be 711 or wav according the voice format. © SAMSUNG Electronics Co., Ltd.
  • Page 84 Length (sec) It indicates the length of the recording in seconds. This parameter is automatically filled in by the SVMi-20i when a prompt is recorded. Recorded It indicates the date that the recording was made or last updated. Description Space is provided for entering the description of the prompt to be recorded.

  • Page 85: Operating Utilities

    Information displayed includes Subscriber Logon, Port Used, Service Accessed, Message Center Activities, Greetings Recorded, and all other User Activities. During system maintenance, this log will be truncated. Only the most recent 1 MB will be kept. © SAMSUNG Electronics Co., Ltd.
  • Page 86 This is a log of all system errors and other information including startup and system daily maintenance. The information supplied in this log includes SVMi-20i breeding mailbox, lost message file recovered, SVMi-20i shutting down, and other system information. During system maintenance this log will be truncated.
  • Page 87 This screen provides a log of all of SVMi-20i activities. These include changing to another mode, SVMi-20i hanging up, new call and call data, or searching on caller ID or entry. Everything the SVMi-20i performs is logged here. During system maintenance, this log will be truncated. Only the most recent 1 MB will be kept.
  • Page 88 Shutdown Shutdown system does exactly what you would expect. It will deactivate the SVMi-20i and shut down the application. The SVMi-20i will not answer a telephone call until restarted. This is the preferred and recommended method of shutting down the SVMi-20i, also referred to as a ‘Proper Shutdown’.
  • Page 89 Subscriber Import Subscriber Import provides an easy way to import large lists of subscribers into the SVMi-20i using a text file. Use an existing text file listing all employees to quickly create an import file and perform the following instructions provided in the dialog screens.
  • Page 90 Accept it as is by pressing [OK] or reject the list by pressing the [Cancel] button. All editing that may need to be done on the subscriber list must be done in the text file that the list was created in. © SAMSUNG Electronics Co., Ltd.

  • Page 91: Backup And Restore

    This does not support to backup and restore the recorded messages in users’ mailboxes. You have to use ftp client program to do it. The port number of ftp application is 21. © SAMSUNG Electronics Co., Ltd.
  • Page 92 Clear Report Count This clears all report counters. Report counters can be found throughout the SVMi-20i block definitions and on the Status Screen. This will not clear the total run-time display in System Wide Parameters. © SAMSUNG Electronics Co., Ltd.
  • Page 93 SVMi-20i User Guide Initialize To restore the default configuration of the SVMi-20i, select Operating Utilities and select Initialize menu from the WEB GUI. This will restore default block configurations back to the factory preset settings and delete any existing mailboxes, messages, custom prompts and re-recorded prompts.

  • Page 94: Override Mode

    The parameters are grouped by category as follows: Item Description Port This parameter specifies which port(s) are to be set active to a specific Mode block. Mode This field is used to pick which Mode block is to be asserted. © SAMSUNG Electronics Co., Ltd.

  • Page 95: View System Report

    SVMi-20i User Guide View System Report The SVMi-20i provides a large number of counters to track specific events occurring in an application and on a system wide basis. This allows an administrator to quickly view activity and parameter value settings.
  • Page 96 Application Call A bar chart of the different applications and the percentages of Distribution calls that each application serviced. IntraAppls is intra- application which represents the calls who accessed more than one type of application. © SAMSUNG Electronics Co., Ltd.
  • Page 97 For example, 9% of all calls to subscribers Extensions were cases where the subscriber’s extension was busy. Total Subs Calls The total number of calls to the subscriber’s extensions. Caller Hold Time The total number of minutes callers were on hold. © SAMSUNG Electronics Co., Ltd.
  • Page 98 The second column is the percentage of subscriber callers, out of the total number of callers, including public callers, that accessed a particular type of Message Activity. Totals The total number of all callers that accessed a particular type of Message Activity. © SAMSUNG Electronics Co., Ltd.
  • Page 99 The percentage of the calls of a particular Call Code. Minutes The total connect time in minutes of all calls of a particular Call Code. Port Utilization By A listing of the Call Code types and their port utilization by Call Code percentage. © SAMSUNG Electronics Co., Ltd.
  • Page 100 The percentage of all calls received during a specific hour. Minutes The total connect time in minutes of all calls during a specific time period. Port Utilization By A listing of the time periods and their port utilization by Hour percentage. © SAMSUNG Electronics Co., Ltd.
  • Page 101 Minutes The total connect time in minute, of all calls on a specific port. Port Utilization A listing of the ports and the percentage of calls handled by each port represented by a bar chart. © SAMSUNG Electronics Co., Ltd.
  • Page 102 The total connect time in minutes of all calls on a specific day of the week. Port Utilization A listing of the days of the week and the percentage of calls handled by each day, represented by the bar chart. © SAMSUNG Electronics Co., Ltd.

  • Page 103: Site Information

    Status Screen The is the normal operating page for the SVMi-20i. The Status Screen is a display only facility, and shows information in real time relating to the current status of the SVMi-20i. The following information is displayed.
  • Page 104 The total number of messages in the system. This includes new Count and saved messages. Avg Messages/ The average number of messages per mailbox. Mailbox Disk Space The total disk space available in hours and minutes. Available © SAMSUNG Electronics Co., Ltd.

  • Page 105: Explanation Of Default Configuration

    This allows a caller to pass from one to the other as the call is processed. The default configuration in the SVMi-20i has been designed to simplify installation and reduce the amount of time it takes to learn the application.

  • Page 106: Import Basic Concepts

    Error! Style not defined. Import Basic Concepts The configuration concept of the SVMi-20i is a series of blocks, Pointers, and Objects configured together to create a call routing solution for specific member(s) of a TeleCommunity. Blocks Blocks are components used to build an individual customer application.
  • Page 107 The Auto Attendant main menu is an example of a menu block. Mode Block This answers incoming calls for assigned port(s) by mode, as assigned in the Schedule Table. It collects and stores CallData in appropriate call session memory registers. It can speak salutation prompts. © SAMSUNG Electronics Co., Ltd.
  • Page 108 The station block is responsible for dialing. When the SVMi-20i dials or transfers any calls, it uses the station block. All devices accessible via Touch-Tone dialing on the SVMi-20i use at least one of these. Each contains call progress information to monitor and processes calls to the associated device(s).
  • Page 109 FILE. The TARGET is the name of the block to pass control to next. Modes At any time of the day, the SVMi-20i is in a specific operating mode. This may be as simple as Day Mode (business hour) or Night Mode (business closed), or it can be very complex (Special Mode for Port 2 Only, on July 19th between 7 and 8 p.m.).
  • Page 110 Mode Specific Event Pointers When configuring any block that defines event targets (exit points from the block), the SVMi-20i will first ask you to select a mode. This allows exit destinations to be different for each mode. For example, the next pointer might access an announcement informing callers of special daytime sales events in the ‘Day’...

  • Page 111: Configuration Blocks

    Announcements may be up to 15 minutes long and can easily be added or changed by an authorized person calling from any Touch-Tone phone. General Information © SAMSUNG Electronics Co., Ltd.
  • Page 112 16 characters (including spaces). A block name may not be the same as another block name. Retention The number of days, from 1 to 999, that the SVMi-20i will retain an Remaining announcement, if it is not played. This is updated each time an announcement is played if the parameter Refresh Retention is set to ‘Y’...
  • Page 113 If left blank, this announcement is the last to play unless a wild card digit was used to select a list of announcements to play (see the ‘Audiotext Librarian’ which is used to control Announcement Blocks). Once the last announcement has played, control returns to the audiotext. © SAMSUNG Electronics Co., Ltd.

  • Page 114: Audiotext Librarian Block

    These controls assure the information available is always current. The Call Director section of the Audiotext Librarian uses Event Pointers to pass control of the caller after the appropriate announcements have played. General Information © SAMSUNG Electronics Co., Ltd.
  • Page 115 The length of the password may be from 1 to 8 digits. Wait for caller This is the number of seconds, from 0 to 20, SVMi-20i waits for an entry entry after the caller has been prompted to replay the announcement.
  • Page 116 The number of the prompt to play if the caller makes an invalid prompt entry. Days The number of days, from 1 to 999, that the SVMi-20i will retain an announcement if it is not played. Plays The maximum number of times an announcement will be played before being automatically erased.
  • Page 117 The next block to go to when the administrator is done recording an announcement. It is recommended that the named block be the MENU Block that control was transferred from, to allow the administrator to record another announcement. © SAMSUNG Electronics Co., Ltd.

  • Page 118: Bye Block

    MBX, EXT or LIST numbers may not be duplicated within the same group. Disconnect The number of a prompt that the SVMi-20i speaks before Prompt disconnecting a call. Allowable inputs are 0001-9999 with blank, indicating ‘say nothing’.

  • Page 119: Dial Block

    For instance, an answer pointer can be set to play customized prompts, initiate a caller dialog, or invoke menu options after a call is answered. © SAMSUNG Electronics Co., Ltd.
  • Page 120 Valid dialing characters are ‘1’, ‘2’, ‘3’, ‘4’, ‘5’, ‘6’, ‘7’, ‘8’, ‘9’, ‘0’, ‘ * ’, ‘#’, ‘a’, ‘b’, ‘c’, ‘d’, ‘&’, ‘;’, ‘,’, and ‘W’. You can also enter SVMi-20i registers containing numeric data. When using register information as part of a dialing sequence, the register character is always preceded by a ‘$’...
  • Page 121 You can assign a necessary station type to fit appropriate conditions needed to be met. If this parameter is left blank the SVMi-20i will select a station block based on the Station block’s ‘Matching Dialing Strings’ (See Station blocks for information on this parameter and field).
  • Page 122 ANSWER The block that the SVMi-20i will execute next if the dialed number is answered. Normally this pointer is left blank, in which case the SVMi- 20i will hang up after completing the call transfer.
  • Page 123 If an applicable pointer is not set or the supervision parameter is set to none, the SVMi-20i will go on hook after dialing. This is a typical situation for transferring callers to the console for assistance.

  • Page 124: Directory Block

    This is usually set to three because most people’s names do not have the same first three letters. This number can be between 1 and 10. © SAMSUNG Electronics Co., Ltd.
  • Page 125 If this parameter is set to YES, search targets with no objects recorded name will be included in the directory listing to be played to a caller. In this case, the SVMi-20i announces the number of the search target. This could, for example, be an extension or mailbox number.
  • Page 126 Error! Style not defined. Prompts This page contains a list of the prompts that the SVMi-20i plays to a caller when the directory feature is being used. Item Description Enter name This a prompt asking the caller to spell the called party’s name.
  • Page 127 (the Escape digit may be pressed anytime during the play of an announcement). It is recommended that the target block be the initial MENU block. This allows the caller to return to the main menu. (The SVMi-20i does not support announce feature.) INVALID This is a block to go to if the caller enters data (DTMF) that is not recognized by the system.

  • Page 128: Document Librarian Block

    The retention time may also be reinitialized each time the fax document is transmitted. These controls assure the information available is always current. General Information © SAMSUNG Electronics Co., Ltd.
  • Page 129 Valid lengths are from 1 to 300 seconds. Retention days The number of days, from 1 to 99, SVMi-20i will retain fax documents in Fax Blocks accessed through this Librarian, if they are not selected for transmission. This value is reset each time a fax is selected for transmission, if the parameter Refresh Retention below is set to ‘Yes’.
  • Page 130 Select a new or existing station Block. The Prefix field in the corresponding Station Block should include any digits required for SVMi-20i to obtain dial tone from the local CO (e.g. ‘9’ to access a trunk on the PBX). The Prefix may include up to eight digits.
  • Page 131 1 to 99 seconds to tell SVMi-20i to listen that length of time for the remote fax machine’s answer tone, before aborting a call as not answered. If rings are set to 2 or more for full supervision, SVMi-20i will automatically listen for an answer tone during that interval.
  • Page 132 Item Description Wait for caller The number of seconds, from 0 to 20, SVMi-20i waits for an entry entry after the caller has been prompted to select an option. The time begins at the end of any prompt that requests an entry from the caller.
  • Page 133 Admin. Any digit on the phone keypad is valid. Admin The digit used to signal SVMi-20i that the caller wishes to perform administrative functions (delete or replace existing faxes, input new documents, edit Voice Labels). It is not included in the length of the Admin.
  • Page 134 The digit a caller is prompted to press to request fax delivery via a later Call Back. Setting digits for this field and ‘This Call’ allows the caller to choose which delivery method they prefer. If left blank, only ‘This Call’ will be available. Call Director © SAMSUNG Electronics Co., Ltd.
  • Page 135 Target will take control. In cases where option prompts are repeated more than one time, this may mean the caller hung up, but SVMi-20i has not yet received a disconnect signal. A Bye Block would be an appropriate Target in such cases, otherwise an Extension might be used.
  • Page 136 Librarian These are the prompts spoken for Library Administration. Administration The default prompts (218-217) are prerecorded and contain all the Prompts appropriate verbiage. © SAMSUNG Electronics Co., Ltd.

  • Page 137: Eclass Block

    16 characters (including spaces). A block name may not be the same as another block name. MBX, EXT or LIST numbers may not be duplicated within the same group. The ECLASS group number is located to the left of the ECLASS block name. © SAMSUNG Electronics Co., Ltd.
  • Page 138 This parameter should be kept in the 3-5 second range to avoid long delays by the SVMi-20i. The allowable input is 0-99 seconds. Retries on The number of times from 0 to 99 that the SVMi-20i will allow the invalid entry caller to reenter his password if an invalid password was entered.
  • Page 139 By default, this is ‘transferring to…’. Forward herald The prompt played when a call is forwarded. By default, this is prompt ‘forwarding to…’. Blind xfer The prompt played during a blind transfer. By default, this is ‘one prompt moment please’. © SAMSUNG Electronics Co., Ltd.
  • Page 140 A prompt will be played to the called party to remind them of the digit selection. Realtime This is the digit a called party enters to indicate they wish to Greeting record real time greeting. After the recording, it will be played to the caller. © SAMSUNG Electronics Co., Ltd.
  • Page 141 Allowable entry for this parameter is 1-99. If this parameter is set greater than ‘1’, the SVMi-20i will default to ‘hold’ on a busy condition if the caller enters no digit on the first busy condition. Retry interval...
  • Page 142 There are two parameters for this feature. 1st-The Hold position will be played when the caller first begins to hold. 2nd-The Hold position will be played each time the SVMi-20i attempts to connect a call. Announce hold The system will advise the caller of the average hold time when time selecting to hold for a busy extension, if this feature is enabled.
  • Page 143 Dial string required to put a caller on remote hold before paging Dial the subscriber. This string should be $K11. ‘$K’ represents dialing the extension number of the subscriber and the ‘11’ is the Remote Hold feature code of the switch. © SAMSUNG Electronics Co., Ltd.
  • Page 144 Hold pickup feature code and $K is the subscriber's extension number register reference Repeat The number of times SVMi-20i will announce the call over the Instructions paging system in succession. O is the default entry but 1 is also generally acceptable in business paging etiquette.
  • Page 145 Remote Hold and Page Use Remote Hold Remote Hold Dial $K11 Page Zone Page Access Dial Instructions 10$T Repeat Instructions The above table shows typical parameter settings for Park and Page, and Remote Hold and Page. © SAMSUNG Electronics Co., Ltd.
  • Page 146 On premise Set to ‘Y’ to allow the subscriber to make on-premise Outcalls. The On Premise Station Type indicates Station type to use for on-premise out calls. If left blank, the SVMi-20i will automatically select a Station type. Off premise Set to ‘Y’...
  • Page 147 MESSAGE This causes the SVMi-20i to go directly to the designated block if the caller chooses to leave a message. This is usually an MCLASS block, which routes the caller to a mailbox with the same number as the Extension block.
  • Page 148 The next block to go to if the number of callers allowed to hold in queue is exceeded. (See Max in hold queue parameter in the MODE block.) The SVMi-20i will ignore this pointer if the <QUE- FULL> pointer is set in the Extension block.

  • Page 149: Extension Block

    This includes all the caller options and transfer instructions. It is important to understand that in the SVMi-20i system, the only function of a mailbox block is to take a message and perform notification.
  • Page 150 Authorized owner means a user who has entered a valid password. The mailbox block also has a language field, and the SVMi-20i will try to resolve these fields so that they are identical. If conflicting...
  • Page 151 (Continued) Item Description Dial Number The actual number that the SVMi-20i will dial to complete the transfer. The SVMi-20i associates two types of numbers with an extension: the block identification number called the Key and the Dial Number. The Key is the number that the caller enters for a particular called party’s telephone.
  • Page 152 - NONE (BLIND TRANSFER): The SVMi-20i transfers the call, releases, and doesn’t wait for any subsequent condition. - PARTIAL (Supervise for Busy): SVMi-20i transfers the call, and waits to see if it gets one valid ring. If it hears a valid ring, it releases, and doesn’t wait for any subsequent condition.
  • Page 153 Since each of these blocks have a password option, if different password values are entered in each of these blocks (extension and mailbox), the SVMi-20i will try to resolve these two password fields into one value. The extension password will override the value in the mailbox field.
  • Page 154 User directory is the directory that subscribers access. Retention days The number of days remaining before this block is automatically remaining discarded during system maintenance if unused. The range is 0-999 days. An entry of 0 means indefinite. Authorization © SAMSUNG Electronics Co., Ltd.
  • Page 155 Find Me is a feature that may be programmed by the subscriber as a high priority call connection method. When this feature is set, the SVMi-20i will begin to dial the first 5 numbers in the subscriber’s stored number list until the subscriber is reached.
  • Page 156 SVMi-20i will perform a full supervised ‘Confirmed’ transfer. If there is no answer at the designated location, the transfer will be aborted and the caller will be returned to the SVMi-20i to follow the No-Answer call condition rules for that subscriber.

  • Page 157: Additional Information

    (must be allowed by administrator). - Screening: The subscriber has selected the call screening option (must be allowed by the system administrator). - Busy: Your telephone is busy (must be allowed by the system administrator) © SAMSUNG Electronics Co., Ltd.
  • Page 158 (if recorded). If the subscriber is ‘not available’ according to this schedule, the call will be transferred to the extension block’s dial number, and the extension night greeting will play (if recorded). Caller Options Processor © SAMSUNG Electronics Co., Ltd.
  • Page 159 Item Description Greeting Two greeting options are available in the SVMi-20i Extension block. They are NONE and BASIC. If the greeting is NONE, the subscriber may not record a greeting in their extension (they may however, if allowed, record a mailbox greeting).
  • Page 160 ‘Night’ Mode. Pointers set in the default Mode are always in effect unless the same Pointer is set in the current Operating Mode. The SVMi-20i will display default Mode pointers in a block while displaying pointers in another mode. The default Mode pointers will be grayed out to denote that they are not in the current Mode.
  • Page 161 MESSAGE This causes the SVMi-20i to go directly to the designated block if the caller chooses to leave a message for this extension. The target is usually an MBX block. However, it may be another EXT or DIAL block.
  • Page 162 INVALID The SVMi-20i goes immediately to the designated target block when a caller enters an invalid input. The SVMi-20i will not prompt the caller prior to doing this. General Page of the EClass block allows for multiple caller mistakes in a parameter called ‘Retries on invalid input’.
  • Page 163 Blocked The number of calls which encountered call blocking set on this extension, and what percentage of the total calls this number represents. © SAMSUNG Electronics Co., Ltd.
  • Page 164 Avg. hold The total time, in seconds, that callers were holding for this time in sec extension. Dividing this number by the Hold Count gives an approximation of the average hold time per caller. © SAMSUNG Electronics Co., Ltd.

  • Page 165: Fax Block

    In small applications, the default value of 01 is normally used. Values from 01 to 99 are valid. You select which group the Fax Block belongs to before you create the Fax Block. © SAMSUNG Electronics Co., Ltd.
  • Page 166 Indicates the period from the date when the Report Counters were last cleared till the current date. Applies to all call counts in this report. Accesses The total number of callers selecting this document for transmission, during the period specified in the From-To range below. © SAMSUNG Electronics Co., Ltd.
  • Page 167 The Next pointer can only point to another Fax Block. If the pointer is left blank, control of the caller returns to the Document Librarian UNLESS a wild card digit was specified in the Librarian to search for other Fax Blocks of similar number structure. © SAMSUNG Electronics Co., Ltd.

  • Page 168: List Block

    Values from 01 to 99 are valid. You select which group the LIST block belongs to before you create the LIST block. Group numbers for ECLASS, EXTENSION, MCLASS, MAILBOX, and LIST blocks generally are used for Multi Tenant environments. © SAMSUNG Electronics Co., Ltd.
  • Page 169 Otherwise, set to N. If this is set to Yes, then broadcast messages MSG allowed will be allowed from this list box. Extended Set this parameter to Y to use the full set of the SVMi-20i menu prompting prompts. Otherwise, set to N. enabled Directory/ A ‘Y’...
  • Page 170 List blocks are not automatically deleted for lack of use as long as they contain members. Delete all If this parameter is set to ‘Y’, the SVMi-20i will un-deliver all unheard unheard copies of a message sent to this list after the first listener copies of…...
  • Page 171 MSG-LEFT This is the block that the SVMi-20i will pass control to if the caller leaves a message. The target block allows the caller the option of returning to the beginning of the application, or may send the caller to the Bye block if the organization does not want to give the caller additional options.
  • Page 172 Item Description NOMSG- This is the block that the SVMi-20i will pass control to if the caller LEFT does not leave a message. The target block may allow the caller the option of returning to the beginning of the application, or sending the caller to the Bye block if the organization does not want to give the caller additional options.

  • Page 173: Mailbox Block

    Mailbox Block The mailbox block is used to implement the voice mail messaging features on the SVMi-20i. It also controls the operating characteristics specific to an individual mailbox such as whether the mailbox is announce-only or if the subscriber has mailbox administration capabilities. This block maintains the message notification details.
  • Page 174 Authorized owner means a user who has entered a valid password. The extension block also has a language field, and the SVMi-20i will try to resolve these fields to a single value (make them match).
  • Page 175 If set to ‘N’, they are reviewed in ‘First In Last Out’ order. New message If set to ‘Y’, the SVMi-20i will beep at the subscriber before beep(s) requesting they enter their password when trying to log in.
  • Page 176 This allows access to the subscriber workload manager in the manager subscriber telephone interface. It makes available option #1 (dial #1 at the Subscriber Main Menu), and will allow the subscriber to group their reminders as Commitments, Follow-ups, or Tasks. © SAMSUNG Electronics Co., Ltd.
  • Page 177 If this option is set, the sender information and time will be message info automatically played for each message. If this is not set to Y, the enabled caller can still get this information on demand by pressing ‘00’ while a message is playing. © SAMSUNG Electronics Co., Ltd.
  • Page 178 An ‘N’ disables the Message Alert feature. This parameter setting currently on may be overridden by the phone interface. Alert on If this is enabled, the SVMi-20i alerts the subscriber only if the urgent message left was designated as urgent. message...
  • Page 179 The range for this is from 0 (no forward) to 23:59 (almost one day). Pager A ‘Yes’ enables the pager notification of new messages received. notification is An ‘No’ disables this option. enabled © SAMSUNG Electronics Co., Ltd.
  • Page 180 Enter the from-to times for each day of the week that this pager schedule should be notified of new messages. This schedule may also be set by the subscriber. Fax Mail SVMi-20i requires additional license for FaxMail functionality. Item Description Mailbox can A ‘Yes’ enables the subscriber to receive Fax Mail messages.
  • Page 181 Schedule should be notified of new messages. Enter 2 digit for the hour (12 or 24 hour clock) and 2 digits for the minute. This schedule may also be set by the subscriber. E-Mail Gateway © SAMSUNG Electronics Co., Ltd.
  • Page 182 Firstname Lastname <username@mailserverdomain.domainsuffix> or Departmentname <username@mailserverdomain.domainsuffix> This applies to all fields that accept an e-mail address: System Wide Parameters: ‘Report’ and ‘Reply To’  Mailbox block: ‘From’, ‘Deliver MSG’, and ‘Notify Only’  © SAMSUNG Electronics Co., Ltd.
  • Page 183 MSG-LEFT This is the block that the SVMi-20i will pass control to if the caller leaves a message. The target block allows the caller the option of returning to the beginning of the application, or sending the caller to the Bye block if the organization or individual does not want to give the caller additional options.
  • Page 184 Item Description ESCAPE This is the block that the SVMi-20i will pass control to if the caller presses the escape digit while listening to the mailbox greeting or while leaving a message in the mailbox. When the Escape digit is pressed, the SVMi-20i will immediately exit the process that it’s in...
  • Page 185 The current message count broken down to reflect how many have not been saved, from both ‘Public Callers’ and other subscribers. Saved messages The current message count from ‘Public Callers’ and other subscribers reflecting how many have been saved. © SAMSUNG Electronics Co., Ltd.

  • Page 186: Mclass Block

    List box. This can be from 0 to 9999 seconds. Mailbox Specifies the number of days, from 1 to 9999, for which an unused retention mailbox should be retained before being erased. © SAMSUNG Electronics Co., Ltd.
  • Page 187 This is now associated with the ‘Adjust Message Retention’ parameter on the E-Mail Gateway page. When ‘Adjust Message Retention’ is set to ‘Y’, this parameter no longer applies. Public Caller Interface © SAMSUNG Electronics Co., Ltd.
  • Page 188 Item Description Wait for This is the number of seconds, from 1 to 99, that the SVMi-20i waits caller entry for an entry during the message editing and message retrieval operation. The time begins at the moment that a prompt that requests an entry from the caller is spoken.
  • Page 189 (administrati the (beep) signaling which is the beginning of recording a on digit) message, the SVMi-20i will switch immediately to the user mode, requesting a password to be entered for the subscriber access to the mailbox. - When sending a message recorded in the mailbox user mode, prefacing the mailbox number with the Admin digit will request delivery confirmation.
  • Page 190 Set to ‘Yes’ to allow the subscriber to make long-distance callbacks. Station Type Station block type to use for on-premise/off-premise/long-distance callbacks. Leave this field blank for the SVMi-20i to auto-select. Excepted Area These 10 spaces are used to specify area codes that subscribers Codes are not allowed to call.
  • Page 191 By default, this prompt is blank. to record It may be changed to any other system prompt or you may replace it with a custom prompt. Beep before Enables a beep to play prior to recording conversations. recording © SAMSUNG Electronics Co., Ltd.
  • Page 192 25 for receiving and sending mail. SMTP User This is the User ID that the SVMi-20i will use to log on to the mail server and identify itself as a client associated with sending mail. (Mail servers that are on a local LAN and that do not have public IP addresses often do not require authentication.)
  • Page 193 SVMi-20i User Guide (Continued) Item Description Retry This is how long the SVMi-20i will wait between failure attempts interval before trying to deliver an e-mail message again. Adjust ‘N’ is the default setting. message This means that the SVMi-20i will leave the original voice message retention as New.
  • Page 194 ‘Night’ mode. Pointers set in the default mode are in effect unless overridden by the same pointer set in the current operating mode. The SVMi-20i will display default mode pointers in a block while viewing pointers in another mode.
  • Page 195 It is recommended that the named block be the initial MENU block to allow the user to return to the main options. DIRECTORY The block to go to, if the caller presses the digit associated with directory assistance. © SAMSUNG Electronics Co., Ltd.

  • Page 196: Menu Block

    ‘SALES’. If the caller entered 223, the menu may be configured to search for an extension or mailbox. When a match is found, the SVMi-20i looks to see if it should translate the input into a new value before performing the search. The SVMi-20i then transfers control to a block defined in the target name field.
  • Page 197 (Continued) Item Description Take INPUT The value which the SVMi-20i uses to search INPUT values in the from input processor on Menu Input Processor page. - ENTRY: If a menu is expecting DTMF digits from the caller, this should be set to ENTRY.
  • Page 198 Wait for first This is the time, in seconds (from 0 to 99), that the SVMi-20i will wait entry digits for the caller to make an entry. This timer begins after the last menu prompt has been spoken.
  • Page 199 To change this value, click to bring up a pick list of appropriate values. Highlight and select one. Digit Assignment Administration and Escape digits should never be set to the same value. Menu Input Processor © SAMSUNG Electronics Co., Ltd.
  • Page 200 - NO-ENTRY: The block that the SVMi-20i will execute next if the caller makes no entry in this menu. - INVALID: The block that the SVMi-20i will execute next if the caller has made too many invalid entries (determined by Retries allowed) or a search on a value other than ENTRY failed to find a match.
  • Page 201 Input Value for User Defined Event Pointers The input value is a defined event pointer that directs the SVMi-20i to other blocks. The input processor contains input pointers that determine which application block receives control of the call next.
  • Page 202 INPUT value should be discarded. When searching for a match to a caller entry or for a particular pointer, the SVMi-20i follows a consistent sequence. Menu blocks require a more elaborate search than other blocks. However, the pattern is consistent.
  • Page 203 Abandoned Callers who hung up while in this menu. Admin count The number of times an administrator accessed the system from this menu. Total count The total number of times that callers accessed this menu. © SAMSUNG Electronics Co., Ltd.

  • Page 204: Mode Block

    20i will speak when answering a call. The main purpose of a mode block is to provide the SVMi-20i with an entry point into a call session and to direct it to other blocks depending on the type of call.
  • Page 205 The number is identified with the name of the mode. Number NEXT The NEXT pointer will only be used if the SVMi-20i does not receive a call type IPC message when the call is first presented. This parameter points to the next block that the SVMi-20i will execute after answering a call and speaking the prompts in the mode block.
  • Page 206 Prompt SALUTATION PROMPTS The prompt numbers to be spoken when the SVMi-20i answers a call in this mode. The prompts are only spoken if the call uses the NEXT pointer or is a Direct Trunk (DT) call. The prompts are spoken in sequence beginning with the prompt in the ‘First’...

  • Page 207: Network Mailbox Block

    AUTO-FWD Pointer in their Call Director) to the second kind of NMX-the Site NMX. There is one Site NMX on the local system for each remote location. The number of the Site NMX is entered as the Remote User number in a Proxy NMX. © SAMSUNG Electronics Co., Ltd.
  • Page 208 Full Duplex Message Flow Line Quality Test Message Importance Indicator Message Privacy Message Sending Priority Non Receipt Notification Originating Message Timestamp Receipt Notification Separate Originator’s Voice Name Service Notification Store and Forward Maximum Number of Messages/Call © SAMSUNG Electronics Co., Ltd.
  • Page 209 Provision and support for gateways, used to concentrate traffic and provide  for the connection of analog AMIS systems. Network management reports consistent with reports available for intra-  vendor networked messages. © SAMSUNG Electronics Co., Ltd.
  • Page 210 In most cases this should be left blank, as an NMX is not assigned to a local Subscriber, and calls are not directed to it. If an Extension is entered, it must not be one that is associated with any other standard Subscriber Mailbox. © SAMSUNG Electronics Co., Ltd.
  • Page 211 Subscriber Allows the mailbox password to be changed to the default digits password specified by Default Password in the System Parameters or removed completely. Inputs are: ‘DEFAULT’ or ‘NONE’. © SAMSUNG Electronics Co., Ltd.
  • Page 212 Proxy. If this is a Site NMX, this field may be left blank. Delete after For a Proxy NMX, this field should be set to ‘Yes’. This effectively forwarding moves the messages to the Site NMX, without a copy being left in the Proxy NMX. © SAMSUNG Electronics Co., Ltd.
  • Page 213 List will receive messages sent to this NMX. - Note: Public callers can only send messages to proxy NMXs. The number is identified with the name of the mode. © SAMSUNG Electronics Co., Ltd.
  • Page 214 ‘Night’ mode. Pointers set in the default mode are in effect unless overridden by the same pointer set in the current operating mode. The SVMi-20i will display default mode pointers in a block while viewing pointers in another mode. The default mode pointers will be grayed out to denote that they are not in the current mode.
  • Page 215 As a failsafe, you may forward network messages to a local standard Subscriber Mailbox after a delay long enough to allow proper remote delivery. If network delivery has failed, this captures any messages which were not delivered. © SAMSUNG Electronics Co., Ltd.
  • Page 216 ‘Public Callers’ and other subscribers. Saved The current message count from ‘Public Callers’ and other messages subscribers reflecting how many have been saved. This will always be zero (0). © SAMSUNG Electronics Co., Ltd.

  • Page 217: Port Block

    In order to process calls, each port must be assigned a Port Block. This has been done for you and is hard coded into the system. Many of the parameters are not applicable to the Samsung switches while in an embedded environment. The Port Block was made visible to allow you to adjust the Disconnect Parameter.
  • Page 218 Port. The SVMi series will, by default, only hang-up if the switch tells it to do so. This parameter allows the installer to select an additional type of disconnect signal which will be used with this system. © SAMSUNG Electronics Co., Ltd.
  • Page 219 Alternately, dial tone may not be detectable in a given installation resulting in ‘hung’ ports, phantom calls, etc. Test before using. OfficeServ System must have a reliable disconnect signal to set up conference calls. © SAMSUNG Electronics Co., Ltd.
  • Page 220 The digits dialed by the system to place a caller in hard hold (i.e. &, 51). NOT USE) Retrieve (DO The digit(s) dialed by the system to retrieve a caller from hard hold. NOT USE) © SAMSUNG Electronics Co., Ltd.
  • Page 221 The dial string used to set up a conference call after the second NOT USE) station answers. Tear down The dial string needed to tear down a conference call and drop the (DO NOT second station. USE) © SAMSUNG Electronics Co., Ltd.

  • Page 222: Query Block

    Error! Style not defined. Query Block Query blocks are used to create a ‘voice questionnaire’. The SVMi-20i can be configured to ask the caller a series of questions, record the caller’s voice responses and combine the responses into single or multiple voice message(s) that is (are) placed into one or more specified mailbox (es).
  • Page 223 If the mailbox has not been used by another query block or the parameter Last Query was set to Y in the previous query block, a new voice message will be created. © SAMSUNG Electronics Co., Ltd.
  • Page 224 Maximum caller The maximum length of recorded response allowed. (1~999 s) response Wait for voice This is the time that the SVMi-20i will wait for the caller to response begin speaking a response to the query. (1~9 s) Wait for DTMF...
  • Page 225 If the caller presses this key, typically, ‘ * ’, at any time when a query or an exit prompt is played, any response to this query that may have been recorded will be canceled and the SVMi-20i will proceed immediately to the block indicated by the <ESCAPE>...
  • Page 226 Abandoned The number of callers who hung-up during the time that they were connected to this block, prior to completing the block’s function, and what percentage of the total calls this number represents. © SAMSUNG Electronics Co., Ltd.
  • Page 227 Error Count The number of calls processed by this block which encountered a condition which the SVMi-20i could not recognize, or were terminated due to a processing error, and what percentage of the total calls this number represents.

  • Page 228: Speak Block

    The information contained within the speak block screen shown in this section is for discussion and display purposes only. One page houses all speak block parameters. The parameters are grouped by category as follows: © SAMSUNG Electronics Co., Ltd.
  • Page 229 Applies to all call counts in this report. Total calls Shows the total number of calls that this block has processed during the period specified in the following range. © SAMSUNG Electronics Co., Ltd.
  • Page 230 The SVMi-20i will display the default mode pointers in a block while viewing pointers in another mode. The default mode pointers will be marked in blue (grayed on a black and white monitor) to denote that they were not set in the current mode but will operate as indicated.

  • Page 231: Station Block

    One of the handiest features of the station block is the Call Progress Training facility. This feature allows you to provide phone numbers and have the SVMi-20i call them to learn the ringback and busy signals automatically. The SVMi-20i then adjusts the appropriate parameter settings in the station block according to the data collected by calling the provided numbers.
  • Page 232 ???5000-Match any seven-digit number ending in ‘5000’. ???-Match any three-digit number. Prefix A dial prefix instructs the SVMi-20i what DTMF to dial, if any, prior to the actual number. Prefix examples include a tie line or trunk access code. One example is shown in the off-premise Station block as follows: ‘9’, tells the SVMi-20i to dial ‘9’...
  • Page 233 This is the maximum time of waiting for answers in seconds. Waiting for Answer Rings for no Number of ringback tones to decide that the callee does not answer answer. Busy cycles Number of busy tones to decide that the callee is busy. for busy © SAMSUNG Electronics Co., Ltd.
  • Page 234 Abort The digits/string/command used to abort a conference call if the second station does not answer. Tear down The digits/string/command needed to tear down a conference call and drop the second station. © SAMSUNG Electronics Co., Ltd.

  • Page 235: Annex A. Special Characters Used When Writing Dialing Instructions

    Operate the hookswitch. If on, hook goes off, if off, hook goes on. To tell the SVMi-20i to dial the value of a register, you would put a dollar sign ($) in front of the register variable. I.e. $C means dial the value stored in the Caller ID register.
  • Page 236 F = Forward ID T = Trunk ID B = Call Back Value E = SVMi-20i Port Extension Number N = Number of New Messages in a Mailbox S = Number of Saved Messages in a Mailbox A = LD Account Code...

  • Page 237: Annex B. Open Source Announcement

    You may obtain the complete Corresponding Source code from us for a period of three years after our last shipment of this product by sending email to: nwswmanager@samsung.com If you want to obtain the complete Corresponding Source code in the physical medium such as CD-ROM, the cost of physically performing source distribution may be charged.

  • Page 238: Gnu General Public License

    (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. © SAMSUNG Electronics Co., Ltd.
  • Page 239 In such case, this License incorporates the limitation as if written in the body of this License. © SAMSUNG Electronics Co., Ltd.
  • Page 240 You should also get your employer (if you work as a programmer) or your school, if any, to sign a “copyright disclaimer” for the program, if necessary. Here is a sample; alter the names: © SAMSUNG Electronics Co., Ltd.

  • Page 241: Bsd License

    License is also granted to make and use derivative works provided that such works are identified as “derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm” in all material mentioning or referencing the derived work. © SAMSUNG Electronics Co., Ltd.

  • Page 242: Openssl License

    OpenSSL Project. 6. Redistributions of any form whatsoever must retain the following acknowledgment: “This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)” © SAMSUNG Electronics Co., Ltd.
  • Page 243 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. © SAMSUNG Electronics Co., Ltd.
  • Page 244 Error! Style not defined. This page is intentionally left blank. © SAMSUNG Electronics Co., Ltd.

  • Page 245: Abbreviation

    American National Standards Institute Wide ARIA Academy, Research Institute, Agency Caller Identification Call Record Communication Direct Inward Dialing Device Manager Do Not Disturb Digital Signal Processor DTMF Dual Tone Multi Frequency FIFO First In First Out Graphic User Interface © SAMSUNG Electronics Co., Ltd.

  • Page 246: H ~ V

    Man Machine Code Music On Hold Main Processor Personal Computer Power Supply Unit Rapid Transport Protocol Single Board Computer Serial Input/Output SMTP Simple Mail Transfer Protocol Solid State Drive SVMi Samsung Voice Mail integrated Voice Mail © SAMSUNG Electronics Co., Ltd.
  • Page 247 User Guide © 2011~2012 Samsung Electronics Co., Ltd. All rights reserved. Information in this manual is proprietary to SAMSUNG Electronics Co., Ltd. No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG.

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