Dell Canvas 27 User Manual
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Dell Canvas 27 User Manual

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Dell Canvas 27
User's Guide
Model: Dell Canvas 27
Regulatory model: Z01C

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Summary of Contents for Dell Canvas 27

  • Page 1 Dell Canvas 27 User’s Guide Model: Dell Canvas 27 Regulatory model: Z01C...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents About Your Dell Canvas 27 ......5 Package Contents......5 Product Features .
  • Page 4 FCC Notices (U.S. only) and Other Regulatory Information ..55 Contacting Dell ......55 Setting Up Your Dell Canvas 27 .

  • Page 5: About Your Dell Canvas 27

    About Your Dell Canvas 27 Package Contents Your Dell Canvas 27 ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your Dell Canvas 27.
  • Page 6 DP to DP cable mini DP to mini DP cable Canvas Pen Nib holder Dial totem Cleaning cloth • Quick Start Guide • Safety,Environmental,and Regulatory Information • Factory Calibration Report │ About Your Dell Canvas 27...

  • Page 7: Product Features

    • On-Screen Display (OSD) touch adjustments for easy set-up and screen optimization. • Asset management capability. • Energy Gauge shows the energy level being consumed by the Dell Canvas 27 in real time. • 0.5 W standby power when in sleep mode.

  • Page 8: Identifying Parts And Controls

    NOTE: The Touchscreen button is set to ‘ON’ by default. You can use the Touchscreen button to turn off the functionality. OSD (On Screen Display) button (For more information, see Operating the Dell Canvas Power on/off button (with LED indicator) │ About Your Dell Canvas 27...

  • Page 9: Back View

    Regulatory label Lists the regulatory approvals. Barcode, serial number, and service Refer to this label if you need to contact Dell tag label for technical support. DC power connector To connect the Dell Canvas 27 power cable.

  • Page 10: Side View

    (USB cable can be Type-C to Type-C or Type-C to Type-A cable.) NOTE: If a user is connecting a phone or tablet to the downstream ports, then they need to use the cable that came with their device to make the connection. │ About Your Dell Canvas 27...

  • Page 11: Dell Canvas 27 Specifications

    • 1 x USB Type-C upstream port (support DP Alt mode) • 1 x mDP • 1 x mini HDMI Downstream connectivity • 1 x Audio jack • 1 x USB 3.0 Type-C downstream port • 2 x USB 3.0 Type-A downstream port Cable management About Your Dell Canvas 27 │...
  • Page 12 598.74 mm (23.57 inches) Vertical 337.66 mm (13.29 inches) Area 202170.5 mm (313.36 inches Input Method Dell Canvas pen, bare finger and totem Touch point 20 touch-points Touch response time 35 ms Touch method Single and multi finger Operating system Windows 10 Creators Update │...
  • Page 13 NOTE: Windows Hardware Quality Labs testing or WHQL Testing is Microsoft’s testing process which involves running a series of tests on third-party hardware or software, and then submitting the log files from these tests to Microsoft for review. About Your Dell Canvas 27 │...
  • Page 14 Bluetooth Low Energy: 40 Channels Spurious Emission Transmitter -43.57 dBm Spurious Emission Receiver -56.35 dBm Antenna Gain -4.51 (dBi) Antenna Polarization Made In Country Taiwan The product contains BlueSlim board, National Telecommunications Administration approved code is 202789-17-02265. │ About Your Dell Canvas 27...

  • Page 15: Resolution Specifications

    VESA, 2560 x 1440 88.8 60.0 241.5 NOTE: Recommend that extended desktop should be used for best results. Generally, the computer should automatically select the best resolution. In clone mode, resolution differences may result in some distortion. About Your Dell Canvas 27 │...

  • Page 16: Electrical Specifications

    USB Type-C to Type-A 2.5 M cable Dimensions Height 792.0 mm (31.18 inches) Width 446.26 mm (17.57 inches) Depth 24.5 mm (0.96 inches) Weight Weight with packaging 13.8 kg (30.42 lb) Middle frame gloss 4~6 GU │ About Your Dell Canvas 27...

  • Page 17: Environmental Characteristics

    –20 °C to 60 °C (–4 °F to 140 °F) Humidity Operating 10% to 80% (non-condensing) Non-operating 5% to 90% (non-condensing) Altitude Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum) Thermal dissipation 168.9 BTU/hour (maximum) 163.8 BTU/hour (typical) About Your Dell Canvas 27 │...

  • Page 18: Power Management Modes

    If you have VESA’s DPM-compliant video card or software installed in your PC, the Dell Canvas 27 can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the Dell Canvas 27 automatically resumes functioning.

  • Page 19: Pin Assignments

    Pin number 20-pin side of the connected signal cable Hot Plug Detect ML3 (n) CONFIG1 ML3 (p) CONFIG2 ML2 (n) ML0 (n) ML2 (p) ML0 (p) ML1 (n) AUX (p) ML1 (p) AUX (n) DP_PWR About Your Dell Canvas 27 │...
  • Page 20 TMDS Data 1 Shield TMDS Data 1+ TMDS Data 1- TMDS Data 0 Shield TMDS Data 0+ TMDS Data 0- TMDS Clock Shield TMDS Clock+ TMDS Clock- DDC/CEC Ground Reserved +5 V Power Hot Plug Detect │ About Your Dell Canvas 27...
  • Page 21 USB 3.0 Type-C Connector (1 x downstream and 1 x upstream) Signal Assignment Signal Assignment TX1+ RX1+ TX1- RX1- VBUS VBUS SBU2 SBU1 VCONN VBUS VBUS RX2- TX2- RX2+ TX2+ About Your Dell Canvas 27 │...
  • Page 22 USB 3.0 Type-A downstream port Pin number Signal name VBUS StdA_SSRX- StdA_SSRX+ GND_DRAIN StdA_SSTX- StdA_SSTX+ Shell Shield │ About Your Dell Canvas 27...

  • Page 23: Plug-And-Play

    Plug-and-Play Turn on the Dell Canvas 27 and wait for the Canvas screen to be displayed. The Windows 10 screen appears. The Canvas Connect Windows Store application downloads in the background. Please wait until the Canvas Connect application appears in the Recently Added list or search for “Canvas Connect”...

  • Page 24: Lcd Monitor Quality And Pixel Policy

    During the LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on LCD Monitor Pixel Policy, see Dell support site at: http://www.dell.com/support/monitors.

  • Page 25: Setting Up The Dell Canvas 27

    Setting Up the Dell Canvas 27 Removing the IO cover CAUTION: Place Dell Canvas 27 on a flat, clean, and soft surface to avoid scratching the display panel. To remove the IO cover: • The mylar or the protective cover should not be removed while placing face down.

  • Page 26: Connecting Your Dell Canvas 27

    Some host computers have USB Type-C ports that are architected to carry DisplayPort signals. When connecting your Dell Canvas 27 to this type of port, you will only need a single cable to deliver USB and video. If your host computer does not have USB Type-C,...
  • Page 27 Connecting the USB Type-C to Type-C cable Connecting power to the Dell Canvas 27 Connecting power adapter to wall socket and powering on Setting Up the Dell Canvas 27 │...

  • Page 28: Organizing Your Cables

    Organizing Your Cables After attaching all necessary cables to your Dell Canvas 27 and the host computer, (see Connecting Your Dell Canvas 27 for cable attachment) organize all cables as shown above. │ Setting Up the Dell Canvas 27...

  • Page 29: Stand (Optional)

    Follow the arrow-printing indicator ( ) on the Dell Canvas 27 back cover to place the Dell Canvas 27 on the Stand. NOTE: Ensure to place the Dell Canvas 27 screen and the Stand in an angle slightly less than 90 degrees to avoid the system falling forward before it is secured.
  • Page 30 Ensure the two screws are firmly fixed to the screw holes and that the stand and Canvas fit together. • Replace the Clearwater Display IO cover. • Slide the latch on either side of stand’s back. │ Setting Up the Dell Canvas 27...

  • Page 31: Vesa Wall Mounting (Optional)

    NOTE: Use M4 x 8 mm screws to connect the monitor to the wall-mounting kit. Wall mount Dell Canvas 27 using VESA-compatible wall mount kit (75 x 75 mm / 100 x 100mm / 200 x 200 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit.

  • Page 32: Operating The Dell Canvas 27

    Operating the Dell Canvas 27 Turning on the Dell Canvas 27 Press the power button to turn on the Dell Canvas 27. The white LED indicates the Dell Canvas 27 is On and fully functional. A glowing white LED indicates DPMS Power Save Mode.
  • Page 33 Touch this icon to choose from a list of Input Source. Shortcut key: Input Source Touch menu icon to launch the on-screen display (OSD) and select the OSD menu. Accessing the Menu System. Menu Touch this icon to exit the OSD main menu. Exit Operating the Dell Canvas 27 │...

  • Page 34: Using The On-Screen Display (Osd) Menu

    Description Use the Up (increase) and Down (decrease) keys to adjust items in the OSD menu. Down Use the Right (increase) and Left (decrease) keys to adjust items in the OSD menu. Right Left │ Operating the Dell Canvas 27...
  • Page 35 Dell Canvas 27. Input Source Use the Input Source menu to select between different video inputs that are be connected to your Dell Canvas 27. USB Type-C Select USB Type-C input when you are using the USB Type-C upstream port connector.
  • Page 36 Select the mini HDMI input when you are using the mini-HDMI connector. Auto Select Select Auto Select, the Dell Canvas 27 scans for available input sources. Reset Input Resets your Dell Canvas 27’s Input Source settings to the factory Source defaults.
  • Page 37 REC709: This mode matches REC709 standard. – DCI-P3: This mode reproduces DCI-P3 digital cinema – color standard. NOTE: Accuracy of Adobe RGB, sRGB, REC709, DCI-P3, CAL1 and CAL2 are optimized for RGB input color format. Operating the Dell Canvas 27 │...
  • Page 38 – Gain: Select it to adjust input RGB signal gain level (default value are 100). – Offset: Select it to adjust RGB black-level offset value (default value are 50) to control your Dell Canvas 27 base color. – Hue: Select it to adjust RGBCMY hue value individually (default value are 50).
  • Page 39 Allows you to set the video input mode to: Format • RGB: Select this option if your Dell Canvas 27 is connected to a computer (or DVD player) using the mini HDMI to HDMI, mini DP-mini DP or mini DP-DP cable.
  • Page 40 Use the Display menu to adjust image. Aspect Ratio Adjust the image ratio to Wide 16:9, Auto Resize,4:3, or 1:1. Monitor Sleep After Timeout: Dell Canvas 27 goes into sleep after Sleep timeout. Never: Dell Canvas 27 never goes into sleep.
  • Page 41 (Press and hold OSD button located next to the power button 6 sec) Unlock function – Only hard unlock (Press and hold OSD button located next to the power button 6 sec) Reset Menu Restore the menu settings to factory defaults. Operating the Dell Canvas 27 │...
  • Page 42 Source or Aspect Ratio and set as shortcut key. Allows you to enable or disable USB downstream ports charger function during Dell Canvas 27 standby mode. NOTE: USB ON/OFF under standby mode is only available when the USB Type-C upstream cable is unplugged. This option will be greyed out when the USB Type-C upstream cable is plugged in.
  • Page 43 Audio source Allows you to set the audio source from the mini-HDMI / mDP or USB. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you to adjust the Dell Canvas 27 settings using software on your computer. Select Disable to turn off this feature. Enable this feature for best user experience and optimum performance of your Dell Canvas 27.

  • Page 44: Osd Warning Messages

    Factory Restores all OSD settings to the factory defaults. Reset NOTE: Dell Canvas 27 has a built-in feature to automatically calibrate the brightness to compensate for LED aging. OSD Warning Messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), manual brightness adjustment is disabled.
  • Page 45 When the Dell Canvas 27 does not support a particular resolution mode, you can see the following message: This means that the Dell Canvas 27 cannot synchronize with the signal that it is receiving from the computer. See Dell Canvas 27 Specifications for the Horizontal and Vertical frequency ranges addressable by Dell Canvas 27.
  • Page 46 If either mini DP, mini HDMI, USB Type-C input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. Troubleshooting for more information. │ Operating the Dell Canvas 27...

  • Page 47: Display, Pen, And Touch Settings

    Pen and Touch: If pen or touch input shows on a display other than Dell Canvas when you are touching or using the pen on Canvas, then you need to associate the pen and touch inputs to Canvas in Windows.
  • Page 48 Windows automatically switches audio output to HDMI or DP devices when they are connected regardless of whether or not they have speakers. If you audio output was switched to Dell Canvas when you connect it, you can manually switch the audio output back to the device of your choice.

  • Page 49: Troubleshooting

    Your Dell Canvas 27 provides a self-test feature that allows you to check whether your Dell Canvas 27 is functioning properly. If your Dell Canvas 27 and computer are properly connected but the Dell Canvas 27 screen remains dark, run the Dell Canvas 27 self-test by performing the following steps: 1.
  • Page 50 7. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 8. Turn off your Dell Canvas 27 and reconnect the video cable; then turn on both your computer and the Dell Canvas 27.

  • Page 51: Built-In Diagnostics

    1. Make sure that the screen is clean (no dust particles on the surface of the screen). 2. Unplug the video cable(s) from the back of the computer or Dell Canvas 27. The Dell Canvas 27 then goes into the self-test mode.

  • Page 52: Common Problems

    • Ensure that the power button is depressed fully. • Ensure that the video cable connecting the Dell Canvas 27 and the computer is properly connected and secure. • Ensure that the correct input source is selected in Input Source menu.

  • Page 53: Product Specific Problems

    Image retention Faint shadow • Use the Power Management feature to turn off from a static from the static the Dell Canvas 27 at all times when not in use image left on the image displayed (for more information, see Power Management...

  • Page 54: Universal Serial Bus (Usb) Specific Problems

    • Checking the multiple monitor configuration on the computer. The picture does The picture • Due to different video formats (aspect ratio) of DVDs, the Dell Canvas 27 may display in full not fill the entire cannot fill the screen. screen height or width of • Run the built-in diagnostics.

  • Page 55: Appendix

    Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 56: Setting Up Your Dell Canvas 27

    2. After installing the drivers for your graphics adapter, attempt to set the resolution to 2560 x 1440 again. NOTE: If you are unable to set the resolution to 2560 x 1440, please contact Dell to inquire about a graphics adapter that supports these resolutions.
  • Page 57 Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Personalization. 3. Click Change Display Settings.

  • Page 58: Maintenance Guidelines

    • Use a lightly-dampened, soft cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the Dell Canvas 27.  • If you notice white powder when you unpack your Dell Canvas 27, wipe it off with a cloth.

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