Before Calling Service - Philips 26HW9100D, 30HW9100D User Manual

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L05 User's Manual
A list of common symptoms is presented as follows. Before you call for service, perform
these simple checks. Some of these symptoms can be readily corrected. Note: Please
become familiar with the commercial features as described in TV Installation / Setup,
because the effects of several of these features, if they are not thoroughly understood,
might appear as faulty operation.
Symptom
TV does not respond to commands (volume,
channel, power), or cannot be turned on if it is off,
or cannot be turned off if it is on.
TV turns off by itself
Lack of color uniformity (color unevenness)
No power
No picture
Picture ok, no sound.
Sound ok, but poor color or no picture
Snowy / noisy picture
Double images / "ghost" images
Television does not respond to remote control.
Channel Change to digital channels is slow
Note: These televisions are shipped in commercial mode with Digital OSD turned ON. If
pressed while on a digital channel the television will display the digital menu instead of the
commercial menu. To properly configure the television using the commercial menu, it is necessary to
be on an analog channel to access the setup menu.

Before Calling Service

Check commercial TV setup (TV installation /
setup) menu settings, including power forced on,
front keypad lockout, channel ring, volume
minimum / maximum features.
TV automatically turns off after approx. 5
minutes when no RF signal is present.
Check Energy Saving Programmability setting
(see ESP) in TV installation / setup.
Switch off the TV using the mains power
button. Wait approximately 20 minutes before
switching on again.
Ensure that the TV is not placed near speakers
or magnetic objects.
Verify that the TV's AC power cord is plugged into
the mains socket. If there is still no power,
disconnect plug. Wait for 60 seconds and re-insert
plug. Switch on the TV again.
Check antenna connection at rear of the TV.
Check CABLE TUNING setting (NO / YES).
Possible TV station problem. Try another
channel.
Try increasing the volume.
Check that the sound is not muted. If it is
muted, press the Mute button on the remote
control to restore sound.
Check the MIN VOLUME/ MAX VOLUME
settings in the setup menu
Check picture adjustments (brightness, contrast,
color, tint).
Check antenna, cable, and/or set-top box
connections and antenna / cable.
Possible electrical interference from appliances
or other sources.
Check antenna, cable and/or set-top box.
Check batteries.
Aim remote control handset directly at remote
control sensor lens on the TV.
Channels must be programmed in the Digital OSD
menu for the shortest channel change time.
3
091105.1833
Possible Corrective Action
is

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