Call Screen - Samsung iDCS500 Manual

4-34 Chapter 4
Business Feature Package
Override Identification
If another station barges-in on a user's conversation, the display will alert the user with a [Barge from
2xx] display if the system is set for barge-in with tone.
Programmed Message Display
Preprogrammed station messages set by other stations are displayed at the calling station's keyset.
Soft Keys
Below the display, there are three soft keys and a SCROLL button. These keys allow the user to
access features in his/her class of service without requiring the keyset to have designated feature keys.
Stopwatch Timer
Display keyset users find this feature very convenient to time meetings, calls and other functions.
Users simply press once to start the timer and press again to stop the timer.
Text Messaging (iDCS-L version software only)
This feature allows two display keyset users to respond to each other with preprogrammed messages.
After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text
message while continuing to talk and listen to your outside party. The other station can view this
message and take the appropriate action or respond back with another text message.
There can be 30 messages stored in the system memory that can be sent to another display keyset.
Only the display keysets that are allowed in system programming will receive the TMSG soft key in
the display and can use this feature.
UCD Supervisor Displays
With the optional AA card, when UCD is used, multiple supervisors can view information about the
UCD groups calls or agents.

Call Screen

This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls
have been received today, what the average time in queue is and how many calls were abandoned.
Agent Screen
This allows the supervisor to monitor how many agents are logged in, check each agents status (IN
GROUP, OUT OF GROUP, or DND), view each agents total number of calls, average call length or
average ring time.
NOTE: Accessing this screen will also allow a Supervisor to change the status of each agent
(IN GROUP, OUT OF GROUP, or DND).