NEC univerge sv8100 Installation Manual page 110

Issue 4.0
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41-08-01 ACD Overflow Options – Overflow Operation Mode
For each ACD Group (1~64), assign the overflow mode (0~9). Each ACD
Group can have unique overflow options.
41-08-02 ACD Overflow Options – ACD Overflow Destination
For each ACD Group (1~64), assign the destination ACD group (1~64) or
option (65=Overflow Table in Program 41-09, 66=Voice Mail Integration
(In-skin voice mail), 67 = Speed Dial Area (41-08-05), 68 = Incoming Ring
Group (41-08-06).
41-08-03 ACD Overflow Options – Delay Announcement Source Type
For each ACD Group (1~64), assign the announcement message types.
Delay announcement functions are not available for ACD pilot number call.
Each ACD Group can have unique overflow options.
41-08-04 ACD Overflow Options – ACD Overflow Transfer Time
For each ACD Group (1~64), assign the overflow transfer time (0~64800
seconds).
41-08-05 ACD Overflow Options – System Speed Dial Bin
For each ACD Group (1~64), enter the speed dial area (0~1999) to overflow
to when 41-08-05 is set to 67.
41-08-06 ACD Overflow Options – Incoming Ring Group when Overflow
For each ACD Group (1~64), enter the Incoming Ring Group to overflow to
when 41-08-02 is set to 68.
41-09-01 ACD Overflow Table Setting
For each ACD Group (1~64), assign the overflow ACD Groups according to
the priority in which the calls should ring the ACD Groups (for each ACD
Group, up to seven destinations can be programmed). If, while the call is
ringing, the extension to which the call was transferred becomes available,
both the extension and the overflow ACD group will ring.
41-10-01 ACI Delay Announcement – 1st Delay Announcement ACI Port
Number
For each ACD group (01~64), set the 1st Delay Announcement ACI Port
Number (0~96).
41-10-02 ACI Delay Announcement – 2nd Delay Announcement ACI Port
Number
For each ACD group (01~64), set the 2nd Delay Announcement ACI Port
Number (0~96).
41-10-03 ACI Delay Announcement – 1st Delay Announcement Connection
For each ACD group (01~64), determine how long the system waits before
playing the Delay Message (0~64800 seconds).
UNIVERGE SV8100