Samsung 3 SERIES User Manual page 48

Other Information
Issues
There is no sound or the sound is too low
at maximum volume.
The picture is good but there is no sound.
The speakers are making an inappropriate
noise.
No Picture, No Video
The TV won't turn on.
The TV turns off automatically.
There is no picture/Video.
RF(Cable/Antenna) Connection
The TV is not receiving all channels.
The picture is distorted: macro block error
small block, dots, pixelization
others
The picture won't display in full screen.
The remote control does not work.
The cable/set top box remote control
doesn't turn the TV on or off, or adjust the
volume.
A Mode Not Supported message
appears.
There is a plastic smell from the TV.
The TV Signal Information is unavailable
in the Self Diagnostic Test menu.
Solutions and Explanations
• Please check the volume the of external device connected to your TV.
• Set the Speaker Select option to TV Speaker in the sound menu (p. 28).
• If you are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the TV.
• If you are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your TV).
• If you are using a DVI to HDMI cable, a separate audio cable is required.
• If your TV has a headphone jack, make sure there is nothing plugged into it.
• Check the cable connections. Make sure a video cable is not connected to an audio input.
• For antenna or cable connections, check the signal strength. Low signal level may cause sound
distortion.
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to "The remote control does not work" below.
• Ensure the Sleep Timer is set to Off in the System menu (p. 29).
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if
there is no signal.
• Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external devices' (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device's output is HDMI, it should be connect
to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV's correct source by pressing the
• Make sure the Antenna cable is connected securely.
• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to
System - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 15).
• Verify the Antenna is positioned correctly.
• Compression of video contents may cause picture distortion, especially with fast moving pictures
such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
• Adjust the picture size options on your external device or TV to full screen.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user
manual for the SAMSUNG TV code.
• Check the supported resolution of the TV, and adjust the external device's output resolution
accordingly (p. 19).
• This smell is normal and will dissipate over time.
• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 32).
SOURCE button on the TV remote.
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