Ucd Subscriber Groups - Siemens HiPath 1100 Programming Manual

Programming an extension
Step by step
dfg
w
p
56
w
Press this key.
Initial status for programming mode.

UCD subscriber groups

A UCD (Uniform Call Distribution) group is a group of ex-
tensions assigned to answer calls destined for a specif-
ic number that identifies the group. These internal or ex-
ternal calls begin to be distributed in a uniform way
between the members of the group or agents, and con-
sider the extension that is free the longest. Calls made
to a particular extension do not affect the distribution
pattern. The calls that are not answered are not rerout-
ed within the group.
Users can add or delete their own extensions in the
UCD group (see UCD group Login and Logout in the
User Manual).
You can also view the UCD group call statistics using
the Call Center software Interaction Center Smart.
Extensions can be grouped in a maximum of 10 UCD
groups (790 to 799). In the default configuration no ex-
tensions are assigned to subscriber groups.
Required: Programming mode must be activated (*95
31994).
w
Enter the programming code.
w
p
Enter the UCD subscriber group number (790 to 799).
w
. p
Enter the extension numbers (e.g., 11/101) to be includ-
ed in the UCD subscriber group.
w
r
Press this key.
Initial status for programming mode.
External call forwarding to a group member
should not be used if ""Call deflection" on
page 154" (Code 228) for that member is activat-
ed. This does not work for analog lines.
In this case, the system does not receive any in-
formation about the forwarded call having been
answered or not. Since the system does not
have this information it continues to signal all
other group members.