HP ZBook 15u G5 Manuals

Manuals and User Guides for HP ZBook 15u G5. We have 1 HP ZBook 15u G5 manual available for free PDF download: Maintenance And Service Manual

HP ZBook 15u G5 Maintenance And Service Manual (201 pages)

Mobile Workstation

Brand: HP | Category: Desktop | Size: 17.68 MB

Table of Contents
7
Product Description
13
Components
19
Right
19
Left
21
Display
22
Keyboard Area
24
Touchpad
24
Lights
25
Buttons, Speakers, and Fingerprint Reader
27
Special Keys
28
Action Keys
29
Hot Keys (Select Products Only)
30
Bottom
31
Front
32
Cover
33
Labels
34
Illustrated Parts Catalog
36
Computer Major Components
36
Display Assembly Subcomponents
39
Cable Kit
41
Plastics Kit
42
Miscellaneous Parts
42
Removal and Replacement Procedures Preliminary Requirements
43
Tools Required
43
Service Considerations
43
Plastic Parts
43
Cables and Connectors
44
Drive Handling
44
Grounding Guidelines
45
Electrostatic Discharge Damage
45
Packaging and Transporting Guidelines
46
Workstation Guidelines
46
Equipment Guidelines
47
Removal and Replacement Procedures for Customer Self-Repair Parts
48
Component Replacement Procedures
48
Bottom Cover
48
Solid-State Drive (SSD)
50
Memory Modules
52
Wlan/Bluetooth Combo Card
54
WWAN Module
56
Keyboard
58
Removal and Replacement Procedures for Authorized Service Provider Parts
61
Component Replacement Procedures
61
Battery
62
Heat Sink Assembly
64
RTC Battery
67
USB Board
68
RJ-45 Board with Bracket
69
Power Button Board
70
Speaker Assembly
71
Fingerprint Reader Assembly
72
Touchpad
73
Pointing Stick Module
75
NFC Module
76
Smart Card Reader
77
Fan
78
System Board
80
Display Assembly
84
Top Cover
94
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes
95
Troubleshooting Guide
97
Resources
98
General Troubleshooting Steps
98
Identify the Issue
99
Understand the Issue
99
Boot up Sequence
99
Failure Classification
99
Examine the Environment
101
Perform a Visual Inspection of Hardware
102
Update BIOS and Drivers
102
Manually Updating BIOS and Drivers
102
Remotely Deploying BIOS and Drivers
102
Analyze the Issue
102
Remove or Uninstall Recently Added Hardware, Software
102
HP Hardware Diagnostics and Tools
103
HP PC Hardware Diagnostics (UEFI)
103
HP Support Assistant (HPSA)
105
HP BIOS Configuration Utility (BCU)
106
HP Image Diagnostic Tool
106
HP Thermal Monitor
106
Non HP Diagnostics Tools
106
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
107
Status Lights
107
Blinking Light Codes
108
POST Error Messages
108
Power Good (Troubleshooting) Lights
109
Resolve the Issue
110
Hard Reset
110
Soft Reset (Default Settings)
111
10. Reseat Cables and Connections
111
11. Test with Minimum Configuration
112
Essential Hardware Configuration
112
Safe Mode
113
Test with Verified Working Configuration (Hardware And/Or Operating System)
113
13. Replace the System Board
113
Verify Solution
114
Helpful Hints
114
At Startup
115
During Operation
115
Consulting with HP Service
116
Common Issues and Possible Solutions
116
Power-On Issues
116
No Power
116
Intermittent Power-On, Shutdown, Reboot
118
AC Adapter Issue
120
Battery Not Recognized, Not Charging
120
Battery Discharges too Fast
122
Burnt Smell
123
Post
123
No Video (with Power)
123
Blinking Lights
124
Diagnostics Error Messages
125
BIOS Password
126
Performance (OS)
126
Intermittent Shutdown
127
Blue Screen
128
Freeze at Windows Logo (Hang/Lockup)
130
Electromagnetic Interference (EMI)
131
No Wake up
132
Unresponsive
133
Slow Performance
133
HP Smart Adapter Warning Message
134
Incorrect Time and Date
134
Display
135
Display Anomalies
135
Symptom
135
Quick Check
136
HP PC Hardware Diagnostics (UEFI) for Video Test
136
Display Assembly Diagram
137
Dead Pixel
137
No Video (Internal)
137
No Video (External)
138
Displayport/Vga
138
Hdmi
138
No or Bad External Video Via Docking
139
Incorrect or Missing Color/Distorted Image
139
Touch Screen
140
I/O Devices
141
Keyboard
141
Keyboard Point Stick
142
Keyboard Backlight
142
Touchpad
143
Network Connectivity Ethernet (RJ-45 Jack)
143
Network Connectivity Wireless (WLAN)
144
Wwan
145
Usb
146
Smart Card Reader
147
Speaker, Headphone - Audio Issues
148
Thunderbolt (TB)
149
Storage
150
Hard Drive/Solid-State Drive Not Recognized
151
No Boot to Operating System (no Read/Write Error)
151
Read-Write Error
152
Slow Performance
152
Blue Screen (BSOD) Error
152
Noisy Hard Drive
153
Mechanical
154
Fan Error Message - 90B
154
Noise (Sound)
155
Fan Runs Constantly
156
Thermal Shutdown (Hot)
157
Stuck Power Button
157
Additional Information
158
Acronyms
158
Blinking Lights and Boot Error Codes
159
Processor Not Executing Code
159
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
159
Memory Module Error
159
Graphics Controller Error (no Controller)
160
Failure - System Board Error
160
Intel Trusted Execution Technology (TXT) Error
160
Sure Start Unable to Find Valid BIOS Boot Block Image
160
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
161
POST Error Messages and User Actions
161
Routine Maintenance for Performance Improvement
164
Common Blue Screen Error Messages
164
Error Message List
164
Bug Check Symbolic Names
164
Microsoft General Troubleshooting of Windows Bug Check Codes
165
Use Windows Debugging Tool
165
Windows Software Development Kit (SDK)
166
Display Issue: Pixel Anomalies
170
Cable Management
171
Connector Types
172
Computer Setup (BIOS), TPM, and HP Sure Start
174
Using Computer Setup
174
Starting Computer Setup
174
Using a USB Keyboard or USB Mouse to Start Computer Setup (BIOS)
174
Navigating and Selecting in Computer Setup
174
Restoring Factory Settings in Computer Setup
175
Updating the BIOS
175
Determining the BIOS Version
175
Downloading a BIOS Update
176
Changing the Boot Order Using the F9 Prompt
177
TPM BIOS Settings (Select Products Only)
177
Using HP Sure Start (Select Products Only)
177
Using HP PC Hardware Diagnostics (UEFI)
178
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
178
11 Backing Up, Restoring, and Recovering
180
Creating Recovery Media and Backups
180
Using HP Recovery Media (Select Products Only)
180
Using Windows Tools
181
Using the HP Cloud Recovery Download Tool (Select Products Only)
182
Restore and Recovery
182
Recovering Using HP Recovery Manager
182
What You Need to Know before You Get Started
182
Using the HP Recovery Partition (Select Products Only)
183
Using HP Recovery Media to Recover
184
Changing the Computer Boot Order
184
Removing the HP Recovery Partition (Select Products Only)
184
12 Specifications
185
Computer Specifications
185
39.6-CM (15.6-In) Display Specifications
186
M.2 Pcie Solid-State Drive Specifications
187
M.2 SATA Solid-State Drive Specifications
188
13 Power Cord Set Requirements
189
Requirements for All Countries
189
Requirements for Specific Countries and Regions
189
14 Statement of Memory Volatility
191
Nonvolatile Memory Usage
193
Questions and Answers
195
Using HP Sure Start (Select Models Only)
196
15 Recycling
197
Index
198

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HP ZBook 15u G5 Maintenance And Service Manual (201 pages)

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