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After-Sales Service
Before contacting the After-Sales Service
1. See if you can solve the problem yourself with the help of the "Troubleshooting guide".
2. Switch the appliance off and then on again it to see if the problem has been eliminated.
If the problem persists after the above checks, contact the nearest After-Sales Service.
Always specify:
• a brief description of the fault;
• the product type and exact model;
• the Service number (the number after the word Service on the rating plate), located under the appliance
(on the metal plate).
• your full address;
• your telephone number.
If any repairs are required, contact an authorised After-Sales Service Centre (to ensure the use of original
spare parts and correct repairs). Spare parts are available for 10 years.
Power level table
Power level
Boost Fast heating
Max. power
8-9
7-8
High power
6-7
4-5
Medium power
3-4
2-3
1-2
Low power
1
Zero
OFF
power
NOTE:
When making quick-cook foods that require perfect heat distribution (e.g. pancakes) on the 28 cm double
cooking zone (where present), use pans no greater than 24 cm in diameter. For delicate cooking (for
example, melting chocolate or butter) use the smaller diameter single zones.
Type of cooking
Ideal for rapidly increasing the temperature of food to fast boiling in the case
of water or rapidly heating cooking liquids
Frying - boiling
Ideal for browning, starting to cook, frying deep frozen products, fast boiling
Browning - sautéing -
Ideal for sautéing, maintaining a lively boil, cooking and grilling (for a short
boiling - grilling
period of time, 5-10 minutes)
Browning - cooking -
Ideal for sautéing, maintaining a light boil, cooking and grilling (for a
stewing - sautéing -
medium period of time, 10-20 minutes), preheating accessories
grilling
Cooking - stewing -
Ideal for stewing, maintaining a gentle boil, cooking (for a long period of
sautéing - grilling
time). Creaming pasta
Ideal for long-cooking recipes (rice, sauces, roasts, fish) with liquids (e.g.
water, wines, broth, milk), creaming pasta
Cooking - simmering -
thickening - creaming
Ideal for long-cooking recipes (less than a litre in volume: rice, sauces,
roasts, fish) with liquids (e.g. water, wines, broth, milk)
Ideal for softening butter, gently melting chocolate, thawing small products
Melting - defrosting -
and keeping just-cooked food warm (e.g. sauces, soups, minestrone)
keeping food warm -
Ideal for keeping just-cooked food warm, for creaming risottos and for
creaming
keeping serving dishes warm (with induction-suitable accessory)
Hob in stand-by or off mode (possible end-of-cooking residual heat,
Support surface
indicated by an "H")
Level use
(indicating cooking experience and habits)
14
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