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Before contacting a service center
Appendix >
Situation
Suggested remedies
The playback screen
Ensure that the HDMI cable is properly
does not appear
connected to the external monitor.
on the connected
Ensure that the memory card has recorded
properly.
external device
Ensure that the USB cable is connected
Your computer does
correctly.
not recognize your
Ensure that the camera is switched on.
camera
Ensure that you are using a supported
operating system.
Your computer
The file transfer may be interrupted by static
disconnects the
electricity. Disconnect the USB cable and connect
camera while
it again.
transferring files
End i-Launcher or i-Launcher Web and restart
the program.
Depending on your computer's specifications
and environment, the program may not launch
automatically. In this case, click Start
i-Launcher or
Programs
i-Launcher Web is not
i-Launcher Web
functioning properly
i-Launcher Web on your Windows computer.
(For Windows 8, open Start screen, and then
select All apps
or i-Launcher Web.) Or, click Applications
Samsung
Assistant on your Mac OS computer.
All
Samsung
i-Launcher or
Samsung i-Launcher or
Samsung i-Launcher
i-Launcher or i-Launcher
Situation
Suggested remedies
The subject is not in focus. When the subject
is outside the AF area, focus on the subject by
moving it into the AF area and half-pressing
[Shutter].
Auto Focus does not
work
The subject is too close. Step back from the
subject and shoot.
The focus mode is set to MF. Switch the mode
to AF.
The AEL feature does
The AEL feature does not work in t, M, and s
modes. Select another mode to use this feature.
not work
Ensure that the lens is properly mounted.
The lens does not
Remove the lens from the camera and
work
remount it.
The external flash
Ensure that the external device is properly
mounted and turned on.
does not work
Set the date and time again.
The date and time
This screen appears when the camera's internal
settings screen
power source is completely discharged. Insert
appears when you
a fully charged battery, turn off the camera,
power on the camera
and then wait at least 72 hours for the internal
power source to recharge.
207
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