Repair By Customers; Operating Systems Support - HP 9000 Series 319C+ Service Handbook

Scheduled On-Site Service
Provides the lowest on-site support costs for a minimum of twenty-five
HP workstation products. HP will make weekly visits to a single central
site which the customer specifies.
Repair by Customers
In addition; customers may obtain service training courses and spare
parts to do their own repair. Contact your nearest HP Sales and Service
Office for information concerning service training, special tools and test
equipment, and spare parts.
Operating Systems Support
HP-UX Installation Services
A set of modular services that provide expert installation of hardware,
operating system, and selected HP DesignCenter applications is avail-
able. They allow users to make productive use of their system in the
shortest possible time. Services include:
• Interconnection of system hardware.
• Formatting discs.
• Loading and configuration of the HP-UX Operating System.
• Loading applications.
• Verification of system operation.
• Review of the system for its System Administrator.
Refer to the HP 9000 Series 300 HP- UX Installation Services Technical
Data (5954-9695) for details and complete information.
Primary Support
There are numerous operating system support options:
• Account Management Support (AMS) provides a local SE, on-
site assistance, one Response Center caller and one alternate for
telephone assistance, and a Software Materials Subscription.
• Response Center Support (RCS) provides one Response Center
caller and one alternate for telephone assistance, and Software
Materials Subscription.
• Software Materials Subscription (SMS) provides software and man-
ual updates, Software Status Bulletins, and HP communicator
magazine. Updates to ROM-based systems are not provided.
Product Information 5