Karel MS38s Programming Manual
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Karel MS38s Programming Manual

Telephone system
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Karel MS38s
T e l e p h o n e
S y s t e m
Programming
Guide
Edition 3.1

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Summary of Contents for Karel MS38s

  • Page 1 Karel MS38s T e l e p h o n e S y s t e m Programming Guide Edition 3.1...

  • Page 2: Table Of Contents

    CONTENTS SECTION CODE PAGE INTRODUCTION GENERAL DEFINITIONS ABBREVIATIONS SYSTEM PROGRAMMING PROGRAMMING MODE I.1. PROGRAMMING MODE ENTRY (877777) I.2. PROGRAMMING MODE EXIT (877778) I.3. PROGRAMMING MODE ENTRY LOCK (837) I.4. ENTERING PROGRAMMING CODES EXTENSION PROGRAMS II.1. SYSTEM SUPERVISOR (803) II.2. EXTERNAL CALL AUTHORITY (887) II.3.
  • Page 3 SECTION CODE PAGE III. LINE PROGRAMS III.1. LINE STATUS AND SIGNALING (89) III.2. LINE PARAMETERS (800) III.3. FOLLOW ME BUSY LINE (8050) III.4. DISA / AUTO ATTENDANT LINE (8070) SYSTEM PROGRAMS IV.1. COUNTRY SETTING (8009) IV.2. STD / ISD CODES (800019) IV.3.
  • Page 4 SECTION CODE PAGE CALL RECORD LISTING FACILITIES PROGRAMMING CALL CHARGING PROGRAMS I.1. PULSE PRICE (8778) I.2. POLARITY REVERSAL (80222) I.3. CRL TIME FILTER (8777) I.4. TARIFF TABLE (8023) I.5. TIME TABLE (8024) LISTING PROGRAMS II.1. LISTING LEVEL / MEDIA (877) II.2.

  • Page 5: Introduction

    INTRODUCTION This Programming Guide provides an overall reference on the programs of KAREL MS38s Telephone System and its accessories. The explanations in the guide are intended for the technicians dealing with the programming of the system. Most of the programming can be made from the telephone of the system supervisor whereas some of the programs have to be entered from the telephone of the operator.

  • Page 7: General Definitions

    Parameters: Parameters of the program with their description are given. Default Value: Default values of the program parameters are given. Notes: Supplementary notes, restrictions and remarks related to the program are given. Karel MS38s Programming Guide Edition 3.1...

  • Page 8: Abbreviations

    The following table gives the meanings of the abbreviations used throughout this guide. Busy Display Panel C.O. Central Office Call Record Listing DISA Direct Inward Subscriber Access Dial Pulse DTMF Dual Tone Multi-Frequency International Subscriber Dialing Subscriber Trunk Dialing Karel MS38s Programming Guide Edition 3.1...

  • Page 9: Programming Mode

    After exiting the programming mode, the “ Pr ” LEDs on the BDPs of KAREL Consoles turn off.

  • Page 10: Entering Programming Codes

    “Hang Up” is designated with the symbol “ ” at the end of the program. IMPORTANT As the first step in programming, Country Setting program must be entered to load the country specific parameters. Karel MS38s Programming Guide Edition 3.1...

  • Page 11: Extension Programs

    • N OTES Extensions with restricted common pool authority levels can call common pool numbers only within their authority levels. P = 0 works as P = 1 for the operator, in Day Mode . Karel MS38s Programming Guide Edition 3.1...

  • Page 12: Ii.3. Call Prefix Restriction (8007/8008)

    Even if the prefix is defined to have less than 3 digits, then the call is barred after the extension dials the third digit when P = 4 or 5. When “ 8008 ” is dialed to cancel the program, all prefixes are cleared. Karel MS38s Programming Guide Edition 3.1...

  • Page 13: Ii.4. Call Prefix Restriction

    = 07 Extensions can access all lines except for the lines that are marked as unavailable by Access Group Line Matching program. • B EFAULT 801 E 00 is active for all extensions. Karel MS38s Programming Guide Edition 3.1...

  • Page 14: Ii.6. Access Group Line Matching (802)

    Assign lines 02 and 03 to the access group 02, The codes to be dialed are: 802 04 07, 802 01 01 02 03 and hang up, 802 02 02 and hang up, 802 03 02 and hang up. Karel MS38s Programming Guide Edition 3.1...

  • Page 15: Ii.7. Pbx Group (805)

    E of the previous entry of the program. To delete a PBX Group , the program must be canceled for each extension in the PBX Group . Karel MS38s Programming Guide Edition 3.1...

  • Page 16: Ii.8. Pbx Group Parameters (8026)

    Programmable Facility Keys on his keypad as well. E cannot use Hook Switch for Hook Flash . E can use Hook Switch for Hook Flash . • B EFAULT 8071 11 9 1 1 is active. Karel MS38s Programming Guide Edition 3.1...

  • Page 17: Ii.10. Intrusion Authority (806)

    Do Not Disturb activated by an extension functions for the calls from the operator without any authority limitations. Do Not Disturb activated by an extension with a Karel Feature Phone operates for the calls from all the other extensions without any authority limitations.

  • Page 18: Ii.11. Auto-Dial / Intrusion In Conference Permission (8073)

    “ 3 ”. Extensions cannot forward their calls to E. Extensions can forward their calls to E. • B EFAULT 8074 11 9 1 1 is active. Karel MS38s Programming Guide Edition 3.1...

  • Page 19: Ii.13. Outgoing Call Time-Out (801 E 9)

    The duration that is defined by Outgoing Call Time-Out program applies for the incoming external calls as well. • B EFAULT 8084 0 is active. • N OTES The extension hears a short warning beep 15 seconds before the call is terminated. Karel MS38s Programming Guide Edition 3.1...

  • Page 20: Ii.15. Parallel Operators (8085/8086)

    Answer) extensions. Parallel Operators cannot use Parallel Extension Enable facility. If “ 8086 ” is dialed to cancel, then all Parallel Operators are cleared. Once a Parallel Operator is defined, it will be automatically enabled. Karel MS38s Programming Guide Edition 3.1...

  • Page 21: Ii.16. Hot Line (804)

    Even if the telephone is locked when the extension lifts the handset, the extension accesses a line and starts calling the common pool number. There is no need to dial the password as the telephone automatically becomes unlocked. Karel MS38s Programming Guide Edition 3.1...

  • Page 22: Ii.17. Disa / Auto Attendant Inaccessible Extension (801 E 8)

    The Toll Account limits the outgoing external calls of the extensions only on the lines for which, Pulse Price is activated, and External call authorities of the extensions are checked (see Line Parameters program.) Karel MS38s Programming Guide Edition 3.1...

  • Page 23: Line Programs

    The line is in DP signaling mode. The line is in DTMF signaling mode. • B EFAULT 89 01 9 0 is active. • N OTES It is not allowed to enter parameter Q if P = 2 or 0. Karel MS38s Programming Guide Edition 3.1...

  • Page 24: Iii.2. Line Parameters (800)

    Parameter R: If R = 0, then E is the night ringing extension whereas if R = 1 or R = 2, E is the fax extension. The items below explain this in detail. Karel MS38s Programming Guide Edition 3.1...
  • Page 25 10 seconds. If it is a fax call, it is diverted to E . T is released if E does not answer the call for 6 ringing periods. Karel MS38s Programming Guide Edition 3.1...

  • Page 26: Iii.3. Follow Me Busy Line (8050)

    T of the previously entered program. To delete a line group, the program must be entered for each line as “8050 T ”. Karel MS38s Programming Guide Edition 3.1...

  • Page 27: Iii.4. Disa / Auto Attendant Line (8070)

    9 trials, the call is transferred to the operator or the ringing extension and rings for 5 ringing periods and is released automatically at the end of 5 ringing periods if it is not answered. Karel MS38s Programming Guide Edition 3.1...
  • Page 28 The system checks the tone coming from the line while Auto Attendant Greeting Message is being read to the party and diverts the call to the fax extension if it detects a fax tone. Karel MS38s Programming Guide Edition 3.1...

  • Page 29: System Programs

    “ 8259 ” or “ 7459 ” to load the parameters of the new country. The explanations in all Karel guides are given for parameter P = 0 of this program. Changing this parameter for the desired country may cause changes in some features.

  • Page 30: Iv.2. Std / Isd Codes (800019)

    • P ARAMETERS Starting time of the Parallel Operators in the format of hhmm hour (00-23) and minute (00-59). Ending time of the Parallel Operators in the format of hhmm hour (00-23) and minute (00-59). Karel MS38s Programming Guide Edition 3.1...

  • Page 31: Iv.5. Daily Automatic Services (8098)

    Automatic Night Mode / Automatic Parallel Operators / Automatic Auto Attendant program. IV.6. BUZZER & RELAY FACILITIES (809) Allows enabling the buzzer on Karel Feature Phone connected to the operator and setting the relay to control some external electrical devices. 809 P • P ARAMETERS The buzzer is enabled.

  • Page 32: Iv.7. Relay Activation Time (8094)

    P = 3: If an External Announcement System is connected to MS38s, the system activates the relay when an extension intends to make announcement by Calling The Doorphone facility and the relay remains active until the extension hangs up.

  • Page 33: Iv.9. Line Flash Time (8099)

    • N OTES The recall time for the multiple parked calls of KAREL Feature Phones, which is 3 minutes, is not affected by this program. IV.9. LINE FLASH TIME (8099) Allows changing the disconnection duration of the C.O. line when Line Flash is activated.

  • Page 34: Iv.11. Equal Load On Lines (8027)

    “#” key is pressed. 801 E 7 P • P ARAMETERS Extension number. The minimum duration is 80 milliseconds. The minimum duration is 200 milliseconds. • B EFAULT 801 E 7 0 is activate for all extensions. Karel MS38s Programming Guide Edition 3.1...

  • Page 35: Iv.14. Dtmf Dialing (8088)

    If “ 8088 2 ” is entered and the system cannot detect a tone on the C.O. line, the external calls are recorded if they are not terminated in a programmable period of time called CRL Time Filter . (See Call Record Listing Facilities Programming section- CRL Time Filter as well.) Karel MS38s Programming Guide Edition 3.1...

  • Page 36: Iv.15. Least Cost Routing (8006)

    The number entered here is the pulse period in seconds and the highest means the cheapest. Parameter L: At most 40 different locations can be defined. Dialing “ 8006 L ” and then hanging up clears the specified location. Karel MS38s Programming Guide Edition 3.1...
  • Page 37 Parameter S: If the parameter is to be skipped, a “ # ” should be dialed. In such a case, the dialing is established regardless of the time at which the call is established. Karel MS38s Programming Guide Edition 3.1...
  • Page 38 E.g.: If “ 09 ” is always to be dialed in front of “ 44 ” through any idle line, then the code be can be entered as “ 8006 L 44#### 09## ”. Karel MS38s Programming Guide Edition 3.1...
  • Page 39 8006 05 16#### 012# (Numbers starting with 16 are sent to C.O. as 012 16…) 8006 06 012### 4## (Numbers starting with 012 are sent to C.O. as 4 012…) 8006 07 43#### 4### (Numbers starting with 43 are sent to C.O. as 4 43…) Karel MS38s Programming Guide Edition 3.1...
  • Page 40 12. A line cannot be transferred before the LCR algorithm starts sending the external number to the C.O. 13. Selective Line Access (7 + line no), External Call Diversion (835), and Remote Line Access (9 + password) are not affected by LCR. Karel MS38s Programming Guide Edition 3.1...
  • Page 41 Day match System dials numbers found or day is from any line without ignored adding any prefix The register with lowest cost information is selected and system dials the number w.r.t to this register Karel MS38s Programming Guide Edition 3.1...

  • Page 42: Iv.16. Line Check Service (Operator Only) (827 Or 747)

    On the other hand, lines without C.O. dial tone are put: In Service For Incoming Calls Only if they were marked as In Service before the service is activated. Out Of Service otherwise. Karel MS38s Programming Guide Edition 3.1...

  • Page 43: Iv.17. Table Initialization (745)

    • N OTES P = 8: “ 8258 ” can be used as well as “ 7458 ”. P = 9: “ 8259 ” can be used as well as “ 7459 ”. Karel MS38s Programming Guide Edition 3.1...

  • Page 44: Auto Attendant Programs

    For example: 8087 8 0, 8087 0 411. So the callers may call the operator by pressing 8 and listen to the message number 11 by pressing 0. Karel MS38s Programming Guide Edition 3.1...

  • Page 45: Auto Attendant Record Gain (Operator Only) (86447)

    Invalid Number Message. = 05 Wait Message. = 06 Inaccessible Extension Message. = 07 Transfer Message. = 08 Night Mode Greeting Message. = 09 DISA Greeting Message = 10 Password Message. = 11…23 General purpose messages. Karel MS38s Programming Guide Edition 3.1...
  • Page 46 In this case, the call rings on the operator or the ringing extension for 5 ringing periods and the line is released at the end of 5 ringing periods. Karel MS38s Programming Guide Edition 3.1...
  • Page 47 If the Auto Attendant message that is going to be entered already exists, then the old message is automatically cleared. A dual frequency tone is received while the old message is being cleared. The new Auto Attendant message can be entered when this tone is over. Karel MS38s Programming Guide Edition 3.1...

  • Page 48: Clearing All The Auto Attendant Messages (Operator Only) (86444)

    The operator should disable Auto Attendant before entering this program. While the messages are being cleared, silence is received from the handset. After all messages are cleared, the internal dial tone is received again. Karel MS38s Programming Guide Edition 3.1...

  • Page 49: Single Message Clear (Operator Only) (8644)

    The operator should disable Auto Attendant before entering this program. While the message is being cleared, a dual frequency tone is received from the handset. After the message is cleared, the internal dial tone is received again. Karel MS38s Programming Guide Edition 3.1...

  • Page 50: Voice Mail Programs

    E can leave messages at other extensions. E cannot record his external calls and cannot lock his messages. E can record his external calls and lock his messages. • B EFAULT 8072 11 9 1 0 is active. Karel MS38s Programming Guide Edition 3.1...
  • Page 51 Caller hangs up Caller leaves within 30 seconds a message Figure 1- Operation of EVM38 in Day Mode on an Auto Attendant line when Fax Router Mode 1 or Mode 2 is activated as well. Karel MS38s Programming Guide Edition 3.1...
  • Page 52 The parameter “ S ” in Figure 2 is the last parameter of the Line Parameters program. The two figures above show the states when the relevant Auto Attendant messages are read to the external parties as well. Karel MS38s Programming Guide Edition 3.1...
  • Page 53 “Dial 18 to learn the prices, 16 to place an order.” Message (11) General Purpose “Dial 13 for the hardware problems, 15 for the Message (12) software problems.” General Purpose “Dial 14 for the invoices.” Message (13) Karel MS38s Programming Guide Edition 3.1...

  • Page 54: Call Charging Programs

    I. CALL CHARGING PROGRAMS MS38s systems offer different call charging methods, which are listed below: ETHOD This method can be used when there are metering pulses on the lines. Programs Pulse Price program should be entered for the lines. Charge Calculation...

  • Page 55: Pulse Price (8778)

    Table programs. • A • C CTIVATE ANCEL 8778 T P 8778 T • P ARAMETERS Line number. = 00001,…,65000 The unit pulse price. • B EFAULT No pulse prices are defined for any lines. Karel MS38s Programming Guide Edition 3.1...

  • Page 56: Polarity Reversal (80222)

    Allows adjusting the duration that the system uses to detect the starting time of outgoing calls. 8777 P • P ARAMETERS = 10,…,90 CRL Time Filter (in seconds). • B EFAULT 8777 30 is active. Karel MS38s Programming Guide Edition 3.1...

  • Page 57: Tariff Table (8023)

    While calculating the cost of calls, the system decides to use Standard or Economical Tariff by comparing the starting time of the call with parameters of Time Table program. (See Time Table program as well.) Karel MS38s Programming Guide Edition 3.1...

  • Page 58: Time Table (8024)

    Ending time of the economical tariff in the format of hour (00-23) and minute (00-59). • N OTES If this program is not entered, all external calls are charged with respect to Standard Tariff . Karel MS38s Programming Guide Edition 3.1...

  • Page 60: Listing Programs

    Line number. Calls of P are recorded. The external calls terminated by E or the calls made through T are not recorded. • B EFAULT 8083 P 0 is active for all extensions and lines. Karel MS38s Programming Guide Edition 3.1...

  • Page 61: Ringing Extension (805)

    When the DY01 user presses the ring button, if the ringing extension is busy he hears short beeps for each pressing of the ring button and DY01 user receives silence. Karel MS38s Programming Guide Edition 3.1...

  • Page 62: General

    Remote Programming facility. The following terminology is used throughout the section: : The technician making Remote Programming . Technician Operator : Operator of the system at the customer site. Remote Programming line : The line used for Remote Programming at the customer site. Karel MS38s Programming Guide Edition 3.1...
  • Page 63 C.O., i.e. the system must not be processing these DTMF tones before sending them to the C.O. (E.g. If this system is MS38s system, the technician must be prohibited to use “ ” / “#” keys by Flash Disable program.) b) If the technician is directly connected to the C.O.

  • Page 64: Remote Programming

    829 or 749 (to be entered by the operator) # (to be entered by the technician) • N OTES The system automatically releases the Remote Programming line, in case the technician does not enter any code for longer than 5 minutes. Karel MS38s Programming Guide Edition 3.1...

  • Page 66: Remote Programming Features

    859 + E + P + Q (Where E is any extension number): Programmable Facility Keys of the specified extension are programmed. (See MS38s Easy To Use Owner’s Guide - Programmable Facility Keys section for details.)

  • Page 67: Operator Features

    Music On Hold. Time Setting. Date Setting. Night Mode Enable (with 879). Night Mode Cancel. Common Pool Entry (without entering pauses by " # "). External Call Diversion (without entering pauses by " # "). Karel MS38s Programming Guide Edition 3.1...

  • Page 68: General

    This section is to give information about the most common software problems faced in MS38s system operation and the methods that can be used to overcome these problems.

  • Page 70: Software Troubleshooting

    • The extension may not have Auto-Dial Authority . • Four extensions might have activated Auto-Dial before this extension. In this case, the extension should wait until one of the extensions terminates Auto-Dial . Karel MS38s Programming Guide Edition 3.1...
  • Page 71 If the extension does not have a KAREL handsfree telephone set then that extension cannot be paged. If none of the extensions in the PBX Group has a KAREL handsfree telephone set, that PBX-Group cannot be paged. If none of the extensions has a KAREL handsfree telephone set, then Paging- All cannot be activated.
  • Page 72 15. DO NOT DISTURB: If Do Not Disturb activated by an extension without a Karel Feature Phone is not operational for some of the incoming calls, the Intrusion Authority Levels of the calling extensions in such cases may be higher than the one of the called extension.

  • Page 73: Ii.2. Operator Facilities

    Parallel Operators might have been activated. 4. WAKE-UP SERVICE: If the extension is busy at the reminder time, then the extension is reminded at the next minute after his telephone gets idle. Karel MS38s Programming Guide Edition 3.1...

  • Page 74: Ii.3. Evm38 Facilities

    5. EXTERNAL CALL DIVERSION: a) If “ >> ” LED blinks on the display panels of Karel Consoles, External Call Diversion might have been activated. b) If External Call Diversions are not functioning, the system may be in day mode.

  • Page 75: Ii.4. Crl Facilities

    II.4. CRL FACILITIES If no output can be received from the output device, the CRL Report Media might not have been chosen correctly by CRL Report Level / Media (877 coded) program. Karel MS38s Programming Guide Edition 3.1...
  • Page 76 STD code = 0, ISD code = 00 STD code = 2, ISD code = 00 Republic of P = 0 STD code = 0, ISD code = 00 South Africa STD code = 0, ISD code = 09 Karel MS38s Programming Guide Edition 3.1...
  • Page 77 South Africa On / 3500 msec On answered automatically due to the fax router mode 2 operation, is as follows: 800 msec On / 4000 msec Off Karel MS38s Programming Guide Edition 3.1...
  • Page 78 The system can detect metering pulses of 12 kHz. Pakistan & 16 kHz. India, Greece The system can detect metering pulses of 16 kHz. Republic of The system can detect metering pulses of South Africa 16 kHz. Karel MS38s Programming Guide Edition 3.1...

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