Page 1: Installation Manual
Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1 For Your Safety (Page 22)" before using this product. KX-NS1000: PCMPR Software File Version 003.20000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://panasonic.net/pcc/support/pbx/...
Page 2: System Components
System Components System Components System Components for KX-NS1000 Category Model No. Description Main Unit KX-NS1000 Main Unit Activation Key Codes KX-NSE101 Activation Key for Mobile Extension for 1 User (1 Mobile User) KX-NSE105 Activation Key for Mobile Extension for 5 Users (5...
Page 3: Installation Manual
System Components Category Model No. Description KX-NSM510 10-Channel IP Proprietary Telephone Activation Key (10 IP PT) KX-NSM520 20-Channel IP Proprietary Telephone Activation Key (20 IP PT) KX-NSM701 1-Channel SIP Extension Activation Key (1 SIP Extension) KX-NSM705 5-Channel SIP Extension Activation Key (5 SIP Extension) KX-NSM710 10-Channel SIP Extension Activation Key (10 SIP...
Page 4 System Components Category Model No. Description KX-NSP210 Mobile Activation Key Package (E-mail/Mobile) for 10 Users (Mobile Pkg 10 Users) KX-NSP220 Mobile Activation Key Package (E-mail/Mobile) for 20 Users (Mobile Pkg 20 Users) KX-NSU001 Activation Key for Recording Time Expansion (REC Time Expansion) KX-NSU002 Activation Key for Two-way Recording Control...
Page 5 System Components Category Model No. Description KX-NSA210 Activation Key for CA PRO for 10 Users (CA Pro 10 users) KX-NSA240 Activation Key for CA PRO for 40 Users (CA Pro 40 users) KX-NSA249 Activation Key for CA PRO for 128 Users (CA Pro 128 users) KX-NSA301 Activation Key for CA ACD Monitor for 1 ICD...
Page 6: System Components For Legacy Gateways
System Components Category Model No. Description FAX Card Slot KX-NS0106 FAX Interface Card (FAX) DSP Card Slot KX-NS0110 VoIP DSP Card (S Type) (DSP S) KX-NS0111 VoIP DSP Card (M Type) (DSP M) KX-NS0112 VoIP DSP Card (L Type) (DSP L) Storage Memory KX-NS0135 Storage Memory (S Type) (Storage Memory S)
Page 7 System Components Category Model No. Description Physical Extension KX-NCP1170 4-Port Digital Hybrid Extension Card (DHLC4) Cards KX-NCP1171 8-Port Digital Extension Card (DLC8) KX-NCP1172 16-Port Digital Extension Card (DLC16) KX-NCP1173 8-Port Single Line Telephone Extension Card (SLC8) KX-NCP1174 16-Port Single Line Telephone Extension Card (SLC16) Other Physical Cards KX-NCP1190...
Page 8 System Components Category Model No. Description Physical Extension Cards KX-TDA0143 4 Cell Station Interface Card (CSIF4) KX-TDA0144 8 Cell Station Interface Card (CSIF8) KX-TDA0170 8-Port Digital Hybrid Extension Card (DHLC8) KX-TDA0171 8-Port Digital Extension Card (DLC8) KX-TDA0172 16-Port Digital Extension Card (DLC16) KX-TDA0173 8-Port Single Line Telephone Extension Card (SLC8)
Page 9 System Components KX-TDE600/KX-TDE620/KX-TDA600/KX-TDA620 Category Model No. Description Legacy Gateways KX-TDE600 KX-TDE600 as Legacy Gateway Unit KX-TDE620 KX-TDE620 as Legacy Gateway Unit KX-TDA600 KX-TDA600 as Legacy Gateway Unit KX-TDA620 KX-TDA620 as Legacy Gateway Unit Legacy Gateway Cards KX-NS0132 Stacking Card for KX-TDE Series (STACK-S (TDE)) Physical Trunk Cards KX-TDA0182 8-Port DID Card (DID8)
Page 10 Memory Expansion Card (IPCMEC) KX-TDE0110 16-Channel VoIP DSP Card (DSP16) KX-TDE0111 64-Channel VoIP DSP Card (DSP64) Equipment Compatibility for KX-NS1000 The PBX supports the following equipment: Cell Stations DECT • DECT 8-Channel IP Cell Station Unit Using a V-IPCS4 Card for DECT Portable Station (KX-NCP0158CE) DECT 6.0...
Page 11: Equipment Compatibility For Legacy Gateways
• KX-TDA100D Connecting legacy gateways expands the usage of legacy terminals and trunks. If a legacy gateway is connected to a KX-NS1000, the following equipment is also supported. Note In this manual, KX-TDA100D is not included in KX-TDA series. Cell Stations DECT •...
Page 12 Portable Station (e.g., KX-TD7600 series) • DSS Console (e.g., KX-DT390, KX-DT590) • Analogue Proprietary Telephone (e.g., KX-T7700 series) Note The following Panasonic proprietary telephones are not available even if a legacy gateway is connected: • KX-NT136 IP proprietary telephone • KX-HGT100 SIP telephone •...
Page 13 Note • Some optional hardware, software, and features are not available in some countries/areas. Please consult your certified Panasonic dealer for more information. • In this manual, the suffix of each model number (e.g., KX-NS1000NE) is omitted unless necessary. List of Abbreviations CA ®...
Page 14 Introduction Introduction This Installation Manual is designed to serve as an overall technical reference for the Panasonic Pure IP-PBX, KX-NS1000. It provides instructions for installing the hardware, and programming the PBX using Web Maintenance Console. The Structure of this Manual...
Page 15 Introduction • Microsoft, Outlook, Internet Explorer, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • Mozilla and Firefox are registered trademarks of the Mozilla Foundation. • All other trademarks identified herein are the property of their respective owners. •...
Page 16: Table Of Contents
Table of Contents Table of Contents 1 Safety Precautions .................21 For Your Safety .......................22 Important Safety Instructions ..................29 Precautions ........................30 Data Security ........................33 2 System Outline ..................35 Basic System Construction ...................36 2.1.1 System Configurations ....................36 2.1.2 System Connection Diagram ..................39 Optional Equipment ......................41 2.2.1 Optional Equipment ......................41...
Page 17: Installation Manual
LAN Connection for the Main Unit ................169 4.11.2 LAN Connections for IP Telephones ................171 4.12 Power Failure Ports ......................174 4.13 Starting the KX-NS1000 ....................175 5 Programming Information ..............179 Overview of Web Maintenance Console ..............180 PC Connection ......................181 Starting Web Maintenance Console ................183 Programming the PBX ....................196 5.4.1...
Page 18 Connection ........................295 7.1.3 Operation ........................296 7.1.4 Error Messages ......................298 7.1.5 Restarting the KX-NS1000 ...................300 7.1.6 Troubleshooting by Error Log ..................302 8 Networking Information ...............305 Information about Using an IP Network ..............306 8.1.1 Using a VoIP Network with the PBX ................306 8.1.2...
Page 19 Table of Contents 8.6.21 L2TP Pass-through ......................361 8.6.22 Quality of Service (QoS) ....................362 8.6.23 VPN—IPsec .........................363 8.6.24 VPN—VPSS Setting .....................366 8.6.25 Router Command ......................368 8.6.26 WAN Port Mirroring ......................368 9 Appendix ....................369 PBX Region Suffix Codes and Areas ................370 System Prompt Languages ..................372 Revision History ......................374 9.3.1 PCMPR Software File Version 002.0xxxx ..............374...
Page 20 Table of Contents Installation Manual...
Page 21: Safety Precautions
Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage. Installation Manual...
Page 22: For Your Safety
1.1 For Your Safety 1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.
Page 23 1.1 For Your Safety WARNING For All Telephone Equipment • Do not install the product in any other way than described in relevant manuals. • Do not install the product in a place exposed to rain or moisture, or a place where water, oil, or other liquids can drip or splash onto on the product.
Page 24 • Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact an authorised Panasonic Factory Service Centre for a replacement. • When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
Page 25 Once you have started the PBX, if you unplug the PBX, do not initialise it again as described in "System Initialisation Procedure". Otherwise, your programmed data will be cleared. To restart the PBX, refer to "7.1.5 Restarting the KX-NS1000". •...
Page 26 1.1 For Your Safety • When relocating the equipment, first disconnect the telecom connection before disconnecting the power connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection. • The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near the equipment and is easily accessible.
Page 27 1.1 For Your Safety • The MOH port and Pager port are SELV ports and should only be connected to approved SELV devices, or in Australia, via a Line Isolation Unit with a Telecommunications Compliance Label. • To protect the system, keep the following in mind: Make sure that both connector cases (frame ground) of the RS-232C cross cable (shielded cable) are conductive.
Page 28 Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the trunks until it has been serviced by an authorised Panasonic Factory Service Centre. Installation Manual...
Page 29: Important Safety Instructions
1.2 Important Safety Instructions 1.2 Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
Page 30: Precautions
A replacement fuse cover can be purchased from your local Panasonic dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE AC OUTLET IN YOUR PREMISES, THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
Page 31 1.3 Precautions For users in the European Union only Information for Users on Collection and Disposal of Old Equipment and used Batteries These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.
Page 32 1.3 Precautions • Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PBX) associated with this modem. In order to operate within the limits for compliance with Telecom’s Specifications, the associated PBX equipment shall be set to ensure that modem calls are answered between 3 and 30 seconds of receipt of ringing.
Page 33: Data Security
1.4 Data Security 1.4 Data Security In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in: • Loss, leakage, falsification or theft of user information. • Illegal use of the PBX by a third party. •...
Page 34 1.4 Data Security Installation Manual...
Page 35: System Outline
Section 2 System Outline This section provides general information on the PBX, including the system capacity and specifications. Installation Manual...
Page 36: Basic System Construction
KX-NS1000. To connect a PBX as a legacy gateway, install a STACK-M card in the KX-NS1000 and a STACK-S (NCP) or STACK-S (TDE) card in the PBX. Then, connect the STACK-M card and the STACK-S (NCP)/STACK-S (TDE) card with the stacking cable that is included with the STACK-S (NCP)/STACK-S (TDE) card.
Page 37 Multiple KX-NS1000 PBXs can be connected as a distributed networked system using a private IP network. The networked system is called a One-look network and it can contain up to 16 KX-NS1000 PBXs and up to 8 legacy gateways. In a One-look network, one PBX serves as the Master unit, which controls the other PBXs, known as Slave units.
Page 38 Backup Master mode – Isolated mode In addition, the KX-NS1000 provides the Automatic Rerouting to Secondary PBX feature and UM Group Failover feature. For an overview of One-look Networking Survivability, refer to "8.4.2 One-look Networking Survivability". For details of One-look Networking Survivability, refer to "4.2.3 One-look Networking Survivability" in the Feature Guide.
Page 39: System Connection Diagram
Remote PC IP-PT IP Softphone, SIP-CS S-PS IP-CS PS CTI Server Client PC Router SIP Phone (e.g., ADSL Modem) Trunk Adaptor KX-NS1000 KX-NS1000 Built-in Router (Master Unit) (Slave Unit/Backup Master) Trunk (Telephone Company Lines) E1/PRI Legacy Gateway Trunk (Telephone Company Lines)
Page 40 2.1.2 System Connection Diagram Analogue SLC2/LCOT2 (KX-NS0180) Trunk Fax Machine ISDN BRI Line SLC2/BRI4 (KX-NS0280) (Digital Trunk) Telephone Company SLC2/PRI30 Fax Machine (KX-NS0290CE) ISDN PRI Line (Digital Trunk) SLC2/PRI23 (KX-NS0290) Fax Machine STACK-M (KX-NS0130) STACK-S STACK-S STACK-S (NCP) (TDE) (KX-NS1020) USB Memory Device (KX-NS0131) (KX-NS0132)
Page 41: Optional Equipment
2.2.1 Optional Equipment 2.2 Optional Equipment 2.2.1 Optional Equipment Model No. Model Name Description KX-NS0106 FAX Interface Card (FAX) 1-channel fax server. To be mounted on the mother board. KX-NS0110 VoIP DSP Card (S Type) (DSP S) A DSP card is a digital signal processor card with DSP resources that can be used for VoIP calls, conferences, the Unified Messaging feature, and the DISA/OGM feature.
Page 42 NI (North American standard ISDN protocol) compliant. KX-NS0130 Stacking Master Card (STACK-M) A stacking card to be installed in a KX-NS1000. Up to 2 legacy gateways can be connected. KX-NS0131 Stacking Card for KX-NCP Series A stacking card to be installed in the MPR card...
Page 43: Specifications
2.3.1 General Description 2.3 Specifications 2.3.1 General Description Main CPU 650 MHz Dual Core Power Input 100 V AC to 130 V AC: 0.95 A/200 V AC to 240 V AC: 0.6 A; 50 Hz/60 Hz Power Consumption (when fully 50 W mounted) (240 V: 132 VA, 200 V: 120 VA, 130 V: 104 VA, 100 V: 95 VA)
Page 44: Characteristics
2.3.2 Characteristics 2.3.2 Characteristics Terminal Equipment Loop Limit • SLT: 600 W including set • Doorphone: 20 W 15 000 W minimum Minimum Leakage Resistance Maximum Number of Extension 1 for SLT Instruments per Line Ring Voltage 75 Vrms at 20 Hz/25 Hz depending on the Ringing Load 1600 W maximum Trunk Loop Limit Hookswitch Flash/Recall Timing...
Page 45: System Capacity
2.3.3 System Capacity 2.3.3 System Capacity Type and Maximum Number of Slots The PBX supports the following type and number of slots. Maximum Number Slot Type Stand-alone System One-look Network Physical Slot FAX Card Slot Storage Memory Card Slot DSP Card Slot Free Slot Doorphone Slot Virtual Trunk Card...
Page 46 2.3.3 System Capacity Virtual Slots of the Mother Board Example: V-SIPGW16 V-UTEXT32 V-IPGW16 V-IPEXT32 V-SIPEXT32 V-IPCS4 Virtual Slots Mother Board Installation Manual...
Page 47 The following number of card can be installed in the Physical Slots or Virtual Slots of the PBX. The maximum number of optional service card for legacy gateways is limited by the maximum number of extensions and trunks of the KX-NS1000. Notice The capacities shown in these tables are for the largest possible configuration for each PBX (i.e.
Page 48 If System Resource Type is selected for System Capacity Selection in Easy Setup Wizard. (Refer to "5.4.1 Easy Setup Wizard".) Note When the KX-NS1000 is stacked with other PBXs virtual cards can be installed only in the KX-NS1000. Installation Manual...
Page 49 2.3.3 System Capacity For Legacy Gateways Trunk Cards for Legacy Gateways Maximum Number PBX Model Card Name Stand-alone Stand-alone KX-NS1000 with 1 KX-NS1000 with 2 One-look Network Legacy Gateway Legacy Gateways KX-NCP500 LCOT4 BRI2 PRI23 PRI30 KX-NCP1000/ LCOT4 KX-NS1020 BRI2...
Page 50 2.3.3 System Capacity Maximum Number PBX Model Card Name Stand-alone Stand-alone KX-NS1000 with 1 KX-NS1000 with 2 One-look Network Legacy Gateway Legacy Gateways KX-TDA100D LCOT8 LCOT16 CLCOT8/ CLCOT8E BRI4 BRI8 DID8 E&M8 PRI23 PRI30 KX-TDA200/ LCOT8 KX-TDE200 LCOT16 CLCOT8/ CLCOT8E...
Page 51 2.3.3 System Capacity Maximum Number PBX Model Card Name Stand-alone Stand-alone KX-NS1000 with 1 KX-NS1000 with 2 One-look Network Legacy Gateway Legacy Gateways KX-TDA600/ ELCOT16 KX-TDA620/ BRI4 KX-TDE600/ KX-TDE620 BRI8 DID8 E&M8 PRI23 PRI30 Extension Cards for Legacy Gateways Maximum Number...
Page 52 2.3.3 System Capacity Maximum Number PBX Model Card Name Stand-alone Stand-alone KX-NS1000 with 1 KX-NS1000 with 2 One-look Network Legacy Gateway Legacy Gateways KX-TDA100D DLC8 DLC16 MCSLC16 MCSLC24 CSIF4 CSIF8 KX-TDA200/ DHLC8 KX-TDE200 DLC8 DLC16 SLC8 SLC16 MSLC16 CSLC16 MCSLC16...
Page 53 2.3.3 System Capacity Other Physical Cards for Legacy Gateways Maximum Number PBX Model Card Name Stand-alone Stand-alone KX-NS1000 with 1 KX-NS1000 with 2 One-look Network Legacy Gateway Legacy Gateways KX-NCP500 OPB3 DPH4 DPH2 EIO4 ECHO16 KX-NCP1000/ OPB3 KX-NS1020 DPH4 DPH2...
Page 54 If IP-Extension Type is selected for System Capacity Selection in Easy Setup Wizard. (Refer to "5.4.1 Easy Setup Wizard".) If System Resource Type is selected for System Capacity Selection in Easy Setup Wizard. (Refer to "5.4.1 Easy Setup Wizard".) For KX-NS1000 with 1 legacy gateway KX-TDE600/ KX-NCP500/...
Page 55 If System Resource Type is selected for System Capacity Selection in Easy Setup Wizard. (Refer to "5.4.1 Easy Setup Wizard".) For KX-NCP500 For KX-NCP1000/KX-NS1020 Except KX-TDA100D. Only KX-TDA100D. For KX-NS1000 with 2 legacy gateways KX-TDE600/ KX-NCP500/ KX-TDE100/ KX-TDE200/ KX-TDE620/ Type...
Page 56 2.3.3 System Capacity KX-TDE600/ KX-NCP500/ KX-TDE100/ KX-TDE200/ KX-TDE620/ Type KX-NCP1000/ KX-TDA100/ KX-TDA200 KX-TDA600/ KX-NS1020 KX-TDA100D KX-TDA620 Trunk (Virtual Trunk Card) H.323 Trunks SIP Trunks /256 /160 Trunk (Physical Trunk Card) LCOT /224 CLCOT – – – /224 PRI23 PRI30 Total Number of Extensions Extension (Virtual Extension Card) IP-PT and IP Softphone...
Page 57 2.3.3 System Capacity KX-TDE600/ KX-NCP500/ KX-TDE100/ KX-TDE200/ KX-TDE620/ Type KX-NCP1000/ KX-TDA100/ KX-TDA200 KX-TDA600/ KX-NS1020 KX-TDA100D KX-TDA620 /208 If Standard Type is selected for System Capacity Selection in Easy Setup Wizard. (Refer to "5.4.1 Easy Setup Wizard".) If IP-Extension Type is selected for System Capacity Selection in Easy Setup Wizard. (Refer to "5.4.1 Easy Setup Wizard".) If System Resource Type is selected for System Capacity Selection in Easy Setup Wizard.
Page 58 2.3.3 System Capacity Type One-look Network Extension (Virtual Extension Card) 1000 IP-PT and IP Softphone 1000 SIP Phone 1000 SIP Phone 1000 S-PS Extension (Physical Extension Card) 1000 1000 If Standard Type is selected for System Capacity Selection in Easy Setup Wizard. (Refer to "5.4.1 Easy Setup Wizard".) If IP-Extension Type is selected for System Capacity Selection in Easy Setup Wizard.
Page 59 Connections that arrive over a stacking connection require the same amount of DSP resources as shown in this example. Note This is an example for a stand-alone KX-NS1000. Required DSP Resources Assessment The maximum number of simultaneous calls, operations and features using IP protocols is determined by the DSP card installed in the PBX.
Page 60: Dsp Resource Reservation
(40 x 1) + (10 x 0.5) + (8 x 1.3) + (10 x 2) + 2 = 77.4 Free Resources = 127 - 77.4 = 49.6 Note This is an example for a stand-alone KX-NS1000 without any stacking PBXs. Installation Manual...
Page 61 Activation Key Any Activation key – IP terminals, except for KX-NT265 (software version 2.00 or later only), are registered and controlled by the KX-NS1000. Maximum Terminal Equipment The following shows the number of each terminal equipment type supported by the PBX.
Page 62 The maximum number of Air Sync Groups is 16. An Air Sync Group can contain up to 16 IP-CSs. The maximum number of Air Sync Groups is 8. An Air Sync Group can contain up to 32 SIP-CSs. For a KX-NS1000 and a KX-NCP500/KX-NCP1000/KX-NS1020 Terminal Equipment Type...
Page 63 One 8-channel PT-interface CS counts as 2 CSs for the total number of CSs. The DOORPHONE card of the KX-NS1000 can serve as a Door opener or as an External relay depending on its programming. For a KX-NS1000 and a KX-TDA100/KX-TDA200/KX-TDE100/KX-TDE200/KX-TDA100D...
Page 64 One 8-channel PT-interface CS counts as 2 CSs for the total number of CSs. The DOORPHONE card of the KX-NS1000 can serve as a Door opener or as an External relay depending on its programming. For a KX-NS1000 and a KX-TDA600/KX-TDA620/KX-TDE600/KX-TDE620...
Page 65 Wizard".) One 8-channel PT-interface CS counts as 2 CSs for the total number of CSs. The DOORPHONE card of the KX-NS1000 can serve as a Door opener or as an External relay depending on its programming. For One-look network Terminal Equipment Type...
Page 66 External Sensor External Relay IP terminals, except for KX-NT265 (software version 2.00 or later only), are registered and controlled by the KX-NS1000. One 8-channel PT-interface CS counts as 2 CSs for the total number of CSs. The maximum number of Air Sync Groups is 16. An Air Sync Group can contain up to 16 IP-CSs.
Page 67: Information About The Activation Keys
Section 3 Information about the Activation Keys This section provides information on activation keys, including how to obtain activation keys. Installation Manual...
Page 68: Information About The Activation Keys
3.1 Information about the Activation Keys Activation keys are required to use IP trunks and IP telephones on a private IP network with a KX-NS1000. Also, to upgrade the software to use enhanced features, the corresponding activation keys for that feature are required.
Page 69 3.1.1 Type and Maximum Number of Activation Keys Installation in One-look Network System Activation Keys Master Unit Slave Unit KX-NSM102 2 IP Trunk KX-NSM104 4 IP Trunk ü ü KX-NSM108 8 IP Trunk KX-NSM116 16 IP Trunk IP Telephone Capacity Note •...
Page 70 3.1.1 Type and Maximum Number of Activation Keys IP Telephone Capacity Expansion Activation Key Maximum Capacity of IP Phones Model No. Activation Key Type Description Per Site KX-NSX910 Expansion from Allows the use of between 51 and Capacity for total of 100 NSM005 100 IP-PTs/IP softphones/ IP-PTs/IP softphones/KX-UT...
Page 71 3.1.1 Type and Maximum Number of Activation Keys Installation in One-look Network System Activation Keys Master Unit Slave Unit KX-NSM005 Up to 50 IP Phone KX-NSM010 Up to 100 IP Phone KX-NSM030 Up to 300 IP Phone KX-NSM099 System MAX IP Phone ü...
Page 72 3.1.1 Type and Maximum Number of Activation Keys Maximum IP Telephones Model No. Activation Key Type Description Stand-alone One-look System Network KX-NSM701 1 SIP Extension Allows the use of 1 IP Conferencing Phone/third party SIP phone. KX-NSM705 5 SIP Extension Allows the use of 5 IP Total 640 IP Total 1000 IP...
Page 73 3.1.1 Type and Maximum Number of Activation Keys Networking Maximum Activation Keys Model No. Activation Key Type Description Stand-alone One-look System Network KX-NSN001 One-look Network Allows the use of multi-site 16 activation connections using One-look keys network feature. KX-NSN002 QSIG Network Allows the use of enhanced QSIG network features (NDSS, 1 activation key...
Page 74 3.1.1 Type and Maximum Number of Activation Keys IPsec (VPN) Maximum Activation Keys Model No. Activation Key Type Description Stand-alone One-look System Network KX-NSN216 16ch IPsec AK Allows the creation of up to 16 32 (2/Site) 2 activation IPsec VPN connections. activation keys keys...
Page 75 3.1.1 Type and Maximum Number of Activation Keys Activation Keys Master Unit Slave Unit KX-NSU002 Two-way REC Control ü ü KX-NSU003 Message Backup ü ü Feature Guide References for Related Features of Activation Keys Two-way REC Control 3.2.1.4 Automatic Two-way Recording for Manager Message Backup 3.1.2.5 System Backup/Restore Unified Messaging System (Unified Messaging Ports)
Page 76 3.1.1 Type and Maximum Number of Activation Keys Unified Messaging System (Mailbox) Maximum Mailboxes Model No. Activation Key Type Description Stand-alone One-look System Network KX-NSU201 UM/E-mail 1 User Allows the use of an e-mail (IMAP4) client and e-mail notification (voice/fax messages) for 1 user.
Page 77 3.1.1 Type and Maximum Number of Activation Keys Unified Messaging System (Two-way Recording/Two-way Transfer Users) Maximum Users Model No. Activation Key Type Description Stand-alone One-look System Network KX-NSU301 2way REC 1 User Allows the use of Two-way Recording/Two-way Transfer for 1 user.
Page 78 3.1.1 Type and Maximum Number of Activation Keys Cellular Phone Extension Maximum Cellular Phone Extensions Model No. Activation Key Type Description Stand-alone One-look System Network KX-NSE101 1 Mobile User Allows the use of 1 cellular phone extension. KX-NSE105 5 Mobile Users Allows the use of 5 cellular phone extensions.
Page 79 3.1.1 Type and Maximum Number of Activation Keys Maximum Activation Keys Activation Model No. Description Key Type Stand-alone One-look System Network KX-NSA201 CA Pro 1 Allows the use of CA Client Pro for 1 user. user KX-NSA205 CA Pro 5 Allows the use of CA Client Pro for 5 users.
Page 80 3.1.1 Type and Maximum Number of Activation Keys Installation in One-look Network System Activation Keys Master Unit Slave Unit KX-NSA010 CA Thin Client KX-NSA020 CSTA Multiplexer KX-NSA201 CA Pro 1 user KX-NSA205 CA Pro 5 users KX-NSA210 CA Pro 10 users KX-NSA240 CA Pro 40 users KX-NSA249...
Page 81 Poltys C. Bridge Allows the use of the Poltys Communication Bridge. KX-NSB0002 PSDN Option-1 Allows the use of the option feature of PSDN (Panasonic KX-NSB0003 PSDN Option-2 System Development Network). KX-NSB0101 Poltys CA RCS-Start 1 Allows the use of the Poltys CA user RCS for 1 user.
Page 82 3.1.1 Type and Maximum Number of Activation Keys [With CA server] CSTA CSTA CA Server Communication Connection Connection Bridge party) party) Installation in One-look Network System Activation Keys Master Unit Slave Unit KX-NSB0001 Poltys C. Bridge KX-NSB0002 PSDN Option-1 KX-NSB0003 PSDN Option-2 KX-NSB0101 Poltys CA RCS-Start 1...
Page 83 3.1.1 Type and Maximum Number of Activation Keys Installation in One-look Network System Activation Keys Master Unit Slave Unit KX-NSF201 Call Centre Enhance ü Feature Guide References for Related Features of Activation Keys 2.2.2.4 Queuing Feature 2.2.2.9 Supervisory Feature (ACD) Packaged Activation Keys These packaged activation keys include multiple activation keys.
Page 84 3.1.1 Type and Maximum Number of Activation Keys Model No. Activation Key Type Description KX-NSP105 Adv. Pkg 5 Users Allows the use of the following activation key features for 5 users: • E-mail (IMAP4) client and e-mail notification (voice/fax messages) •...
Page 85 3.1.1 Type and Maximum Number of Activation Keys Activation Key Activated Features UM Port (ch) 2 Unified Messaging ports Example: Preinstalled Activation Keys in the Mother Board Preinstalled activation keys for free trial The following activation keys are preinstalled on the mother board for the 60-days free trial. They will expire 60 days after pressing the Activate Pre-installed Activation key button to begin the free trial.
Page 86 3.1.1 Type and Maximum Number of Activation Keys Activation Key Activated Features Poltys CA RCS-Start (5users) Allows the use of the Poltys CA RCS. If you activate the Poltys CA RCS-Start (5users) activation key, Poltys CA RCS-Extend (5users) will also be activated. Activation Key Installation Example The following illustration shows an example of when using 16 SIP trunks, 16 H.323 trunks, 40 IP-PTs, 20 IP softphones, and 20 KX-UT series SIP phones on a private IP network using the mother board.
Page 87 3.1.1 Type and Maximum Number of Activation Keys Example: V-SIPGW16 V-UTEXT32 V-IPGW16 V-IPEXT32 V-SIPEXT32 V-IPCS4 Desired Item: 16 SIP trunks Required Activation Key: KX-NSM116 Desired Item: 16 H.323 trunks V-SIPGW16 V-IPGW16 V-IPEXT32 V-SIPEXT32 V-IPCS4 V-UTEXT32 Required Activation Key: KX-NSM116 Desired Item: 40 IP-PTs V-SIPGW16 V-IPGW16...
Page 88: Activation Key Code And Key Management System
3.1.2 Activation Key Code and Key Management System 3.1.2 Activation Key Code and Key Management System To obtain additional activation keys, you need to purchase the appropriate activation key codes and access the Key Management System. You can download the activation keys as an activation key file from the Key Management System.
Page 89: Using Cti Applications
3.1.3 Using CTI Applications 3.1.3 Using CTI Applications To use CTI applications with the KX-NS1000, KX-NSF101 (CTI interface) is required. One KX-NSF101 supports one CTI application. However, Communication Assistant (CA) Server does not require KX-NSF101. In the example below, one KX-NSF101 is required for using one CTI application.
Page 90 3.1.3 Using CTI Applications Example 3 Panasonic CSTA Multiplexer CTI Application Server Single CSTA Connection CTI Application Server CTI Application Server CA Server Note • Up to 4 CTI application servers can be used at the same time when using a CSTA multiplexer.
Page 91: Installation
Section 4 Installation This section describes the procedures to install the PBX. Detailed instructions for planning the installation site, installing the main unit and optional service cards, and cabling of peripheral equipment are provided. Further information on peripheral equipment installation is included.
Page 92: Before Installation
Be sure to comply with all applicable laws, regulations, and guidelines. Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation. Safety Installation Instructions WARNING...
Page 93 4.1.1 Before Installation • On or near computers, or other office equipment, as well as microwave ovens or air conditioners. (It is preferable not to install the system in the same room as the above equipment.) • Within 1.8 m of radios and televisions. (Both the PBX and PTs should be at least 1.8 m away from such devices.) Do not perform the following: •...
Page 94: Installation Of The Pbx
4.2.1 Unpacking 4.2 Installation of the PBX 4.2.1 Unpacking Unpack the box and check the items below: • Main unit • CD-ROM(s) • AC power cord • Hook clip • 19-inch rack attachment bracket x 2 • Screw x 6 The number of included CD-ROMs varies according to the country/area.
Page 95: Names And Locations
4.2.2 Names and Locations 4.2.2 Names and Locations Front Back C D E F G H Inside STATUS Indicator MASTER Indicator System Mode Switch USB Port MNT Port LAN Port WAN Port MOH Port Doorphone Slot Free Slot BATT ALARM Indicator Pager Port Power Switch Earth Terminal...
Page 96: Opening/Closing The Top Cover
4.2.3 Opening/Closing the Top Cover 4.2.3 Opening/Closing the Top Cover Opening the Top Cover CAUTION When opening the top cover, the power switch must be turned off. Confirm that the power switch is turned off. Power Switch Note In order to turn off the PBX’s power, a system shutdown using Web Maintenance Console must first be performed.
Page 97 4.2.3 Opening/Closing the Top Cover Slide the top cover then lift it off. Remove the support bar from the PBX. Closing the Top Cover Place the support bar onto the PBX. Installation Manual...
Page 98 4.2.3 Opening/Closing the Top Cover Place the top cover onto the PBX. Then slide the top cover until it closes properly. Turn the screws clockwise to tighten. CAUTION For safety reasons, close the top cover and tighten the screws before operating the PBX. Installation Manual...
Page 99: Frame Earth Connection
4.2.4 Frame Earth Connection 4.2.4 Frame Earth Connection Loosen the screw. Screw Insert an earthing wire (user-supplied). Tighten the screw. Earthing wire Connect the earthing wire to earth. To earth WARNING • Proper earthing (connection to earth) is very important to reduce the risk to the user of electrocution or to protect the PBX from the bad effects of external noise in the case of a lightning strike.
Page 100: Installing/Removing The Optional Service Cards
4.2.5 Installing/Removing the Optional Service Cards 4.2.5 Installing/Removing the Optional Service Cards CAUTION • Before touching the product (PBX, cards, etc.), discharge static electricity by touching ground or wearing an earthing strap. Failure to do so may cause the PBX to malfunction due to static electricity. •...
Page 101 4.2.5 Installing/Removing the Optional Service Cards Insert the screws into the holes on the card, and tighten the screws to secure the card. Screws Removing a DSP Card Installed in the DSP Card Slot Loosen and remove the screws. Screws Installation Manual...
Page 102 4.2.5 Installing/Removing the Optional Service Cards Holding the rear end of the card, pull the card in the direction of the arrows. Installation Manual...
Page 103 4.2.5 Installing/Removing the Optional Service Cards Installing the Fax Card in the Fax Card Slot Position the FAX card in the FAX card slot. Then, holding the card firmly in place, lower the rear end so that the holes of the card are aligned with the screw holes. Insert the screws into the holes on the card, and tighten the screws to secure the card.
Page 104 4.2.5 Installing/Removing the Optional Service Cards Removing a Fax Card Installed in the Fax Card Slot Loosen and remove the screws. Screws Holding the rear end of the card, pull the card in the direction of the arrows. Installation Manual...
Page 105 4.2.5 Installing/Removing the Optional Service Cards Installing an Optional Service Card in the Free Slot In the PBX’s Free slot, you can install one of the following cards: SLC2/LCOT2, SLC2/BRI4, SLC2/PRI30, SLC2/PRI23, STACK-M. Some of the optional service cards require DIP switch settings which must be done before installing the card.
Page 106 4.2.5 Installing/Removing the Optional Service Cards Position the card in the open slot, making sure that the tabs on the both sides of the card fit into place. Then, holding the card firmly in place, lower the rear end so that the holes of the card are aligned with the screw holes.
Page 107 4.2.5 Installing/Removing the Optional Service Cards Insert the screws into the holes on the card, and tighten the screws to secure the card. Screws Connect cables to appropriate ports of the card. For details about pin assignments, refer to the appropriate section in "4.5 Physical Trunk and Extension Cards".
Page 108 4.2.5 Installing/Removing the Optional Service Cards Removing Optional Service Card from the Free Slot Loosen and remove the screws. Screws Holding the rear end of the card, pull the card in the direction of the arrows. Installation Manual...
Page 109 4.2.5 Installing/Removing the Optional Service Cards Installing the DOORPHONE Card in the Doorphone Slot Remove the front cover plate for the Doorphone Slot. Screw Installation Manual...
Page 110 4.2.5 Installing/Removing the Optional Service Cards Position the card in the open slot, making sure that the tabs on the both sides of the card fit into place. Then, holding the card firmly in place, lower the rear end so that the holes of the card are aligned with the screw holes.
Page 111 4.2.5 Installing/Removing the Optional Service Cards Insert the screws into the holes on the card, and tighten the screws to secure the card. Screws Connect cables to appropriate ports of the card. For details about pin assignments, refer to "4.7.1 DOORPHONE Card (KX-NS0161)" and "4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor".
Page 112 4.2.5 Installing/Removing the Optional Service Cards Removing the DOORPHONE Card from the Doorphone Slot Loosen and remove the screws. Screws Holding the rear end of the card, pull the card in the direction of the arrows. Installation Manual...
Page 113: Installing/Removing The Storage Memory Card
This procedure is described below. Notice If this is the first time the KX-NS1000 is being started, complete the Easy Setup Wizard before performing the following procedure. For details about Easy Setup Wizard, refer to "5.4.1 Easy Setup Wizard". Insert a USB memory device into the USB port of the PBX.
Page 114 To prevent data leakage, render the Storage Memory Card physically unusable before disposal. Notice • Use only the Storage Memory Card included with the PBX, or a Panasonic optional upgrade Storage Memory Card. • The Storage Memory Card must be inserted in the Storage Memory Card slot of the mother board before startup.
Page 115 4.2.6 Installing/Removing the Storage Memory Card Remove the Storage Memory Card slot cover. Remove the Storage Memory Card installed in the slot on the mother board. Insert the new Storage Memory Card into the slot on the mother board. Installation Manual...
Page 116 4.2.6 Installing/Removing the Storage Memory Card Place the cover as shown below. Turn the screw clockwise to tighten. Screw Installation Manual...
Page 117: Types Of Connectors
4.2.7 Types of Connectors 4.2.7 Types of Connectors Connector Type Pin Number Used for • Mother board RJ45 • SLC2/LCOT2 (KX-NS0180) • SLC2/BRI4 (KX-NS0280) • SLC2/PRI30 (KX-NS0290CE) • SLC2/PRI23 (KX-NS0290) (Twisted pair cable) • DOORPHONE (KX-NS0161) 4-pin 2-pin Terminal Terminal Block Block •...
Page 118: Attaching A Ferrite Core
4.2.8 Attaching a Ferrite Core 4.2.8 Attaching a Ferrite Core A ferrite core must be attached when an RJ45 connector is connected to the SLC2/PRI30, SLC2/PRI23 or SLC2/BRI4 card. For the SLC2/PRI23 and SLC2/PRI30 Cards For the cable to connect to the ISDN Primary Rate Interface port, wrap the cable once around the ferrite core, then close the case of the ferrite core.
Page 119: 19-Inch Rack Mounting
4.2.9 19-inch Rack Mounting 4.2.9 19-inch Rack Mounting WARNING • Be careful not to drop any components. Dropping components may damage them or cause an injury. • When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.
Page 120: Placing The Pbx On A Desktop
4.2.10 Placing the PBX on a Desktop 4.2.10 Placing the PBX on a Desktop When placing the PBX on a desktop, make sure to follow these instructions. WARNING Be careful not to drop any components. Dropping components may damage them or cause an injury.
Page 121: Wall Mounting
4.2.11 Wall Mounting 4.2.11 Wall Mounting The PBX can be mounted on a concrete wall using the optional wall mounting kit. WARNING • Make sure that the wall that the unit will be attached to is strong enough to support the unit (approx.
Page 122 4.2.11 Wall Mounting Wall Mounting Procedures Measure the actual space as indicated below to mark the 4 screw positions on the wall. Install 4 anchor plugs in the wall and drive in 4 screws (A) leaving a gap of 5 mm between the screw head and the wall. Installation procedure for concrete walls.
Page 123 4.2.11 Wall Mounting Place the PBX onto the wall, making sure that the guide holes hook onto the screw heads. CAUTION When placing the PBX onto the wall, make sure that the arrows on the metal brackets are pointing upward. If the arrows are not pointing upward, the PBX may fall, resulting in injury. The following illustrations are bad examples of wall mounting.
Page 124 4.2.11 Wall Mounting Slide the PBX down into the guide holes. Guide Hole Fully tighten all 4 screws (A). Drive the screw to this point. Installation Manual...
Page 125: Surge Protector Installation
4.2.12 Surge Protector Installation 4.2.12 Surge Protector Installation CAUTION Performing surge protection is essential. Make sure to follow the instructions in this section. Overview A massive electrical surge can be caused if lightning strikes a telephone cable 10 m above ground, or if a telephone line comes into contact with a power line.
Page 126 4.2.12 Surge Protector Installation Outside Installation (Main Building) Surge Protector Trunk (Another Building) Trunk Extn. Terminal Board Surge Extn. Protector Extn. Extn. Earth Extn.: Extension Line If you install an extension outside of the building, the following precautions are recommended: Install the extension wire underground.
Page 127 4.2.12 Surge Protector Installation Connect the earth rod to the surge protector using an earthing wire with a cross-sectional area of at least 1.3 mm Bury the earth rod near the protector. The earthing wire should be as short as possible. The earthing wire should run straight to the earth rod.
Page 128: The Mother Board And Expansion Cards
4.3.1 Mother Board 4.3 The Mother Board and Expansion Cards 4.3.1 Mother Board Function The mother board is the preinstalled processing board with activation keys for CA Basic-Express for 1022 users, use of 8 IP-PT, and 2 Unified Messaging ports. The Virtual Cards (trunk/extension) can be installed in Virtual Slots of the mother board and can be activated with the activation keys.
Page 129 For details about connecting peripherals, refer to "4.10 Connection of Peripherals". • For details about System Mode Switch, refer to "4.13 Starting the KX-NS1000". WARNING A lithium battery is used in the mother board. There is a risk of explosion if the battery is replaced with the incorrect type.
Page 130: Led Indications
4.3.1 Mother Board LED Indications Indication Colour Description STATUS Green PBX status indication • OFF: Power Off • ON: Power On and running • Flashing: Starting up/Logging in Amber PBX status indication • ON: Ready to shutdown • Flashing: Shutting down PBX status indication •...
Page 131 4.3.1 Mother Board Indication Colour Description 10BASE-T/ LINK Green Link status indication 100BASE-TX/ • OFF: Off-line 1000BASE-T • ON: Linked normally • Flashing: In communication 1000 Green/ Data transmission speed indication Yellow • OFF: 10 Mbps • Yellow ON: 100 Mbps •...
Page 132: Storage Memory Card (Installed By Default), Storage Memory S Card (Kx-Ns0135), Storage Memory M Card (Kx-Ns0136), Storage Memory L Card (Kx-Ns0137)
4.3.2 Storage Memory Card (installed by default), Storage Memory S Card (KX-NS0135), Storage Memory M Card (KX- NS0136), Storage Memory L Card (KX-NS0137) 4.3.2 Storage Memory Card (installed by default), Storage Memory S Card (KX-NS0135), Storage Memory M Card (KX-NS0136), Storage Memory L Card (KX-NS0137) Function Storage Memory Card...
Page 133: Dsp S Card (Kx-Ns0110), Dsp M Card (Kx-Ns0111), Dsp L Card (Kx-Ns0112)
4.3.3 DSP S Card (KX-NS0110), DSP M Card (KX-NS0111), DSP L Card (KX-NS0112) 4.3.3 DSP S Card (KX-NS0110), DSP M Card (KX-NS0111), DSP L Card (KX-NS0112) Function A DSP card is a digital signal processor card with DSP resources that can be used for VoIP calls, conferences, the Unified Messaging feature, and the DISA/OGM feature.
Page 134 4.3.3 DSP S Card (KX-NS0110), DSP M Card (KX-NS0111), DSP L Card (KX-NS0112) DSP Card Type Number of Resources DSP M DSP L IP Address Information Either 1 or 2 IP addresses must be assigned to each DSP card, depending on the type of DSP card. You can assign IP addresses to the DSP cards during Easy Setup Wizard or through system programming.
Page 135: Fax Card (Kx-Ns0106)
4.3.4 FAX Card (KX-NS0106) 4.3.4 FAX Card (KX-NS0106) Function 1-channel fax server. To be mounted on the mother board. Screws inside FAX Card Accessories and User-supplied Items Accessories (included): Screws ´ 3 User-supplied (not included): none Note When installing or removing the FAX card, do not put pressure on any parts of the mother board. Doing so may result in damage to the PBX.
Page 136: Virtual Cards
Virtual Card for 32 IP-PTs (KX-NT300 series, KX-NT500 Card (V-IPEXT32) series, and KX-NT265 [software version 2.00 or later only]). Compliant with Panasonic proprietary protocol, and ITU-T G. 729A, G.711 and G.722 codec methods. Virtual 32-Channel SIP Extension Virtual Card for 32 third party SIP phones. Compliant with RFC Card (V-SIPEXT32) 3261, 3264, 3310, 2327 and 4028 protocols, and ITU-T G.
Page 137 4.4 Virtual Cards Example: Virtual Cards in the Virtual Slots of the PBX V-SIPGW16 V-UTEXT32 V-IPGW16 V-IPEXT32 V-SIPEXT32 V-IPCS4 V-SIPGW16 V-IPGW16 V-IPEXT32 V-SIPEXT32 V-IPCS4 V-UTEXT32 V-SIPGW16 V-IPGW16 V-IPEXT32 V-SIPEXT32 V-IPCS4 V-UTEXT32 V-SIPGW16 V-IPGW16 V-IPEXT32 V-SIPEXT32 V-IPCS4 V-UTEXT32 Virtual Slots Mother Board Installation Manual...
Page 138: Physical Trunk And Extension Cards
• For details about power failure transfer, refer to "4.12 Power Failure Ports". • To confirm the trunk connection, refer to "Confirming the Trunk Connection" in "4.13 Starting the KX-NS1000". Pin Assignments RJ45 Connector for Trunk Use Signal Name Function Reserved –...
Page 139 4.5.1 SLC2/LCOT2 Card (KX-NS0180) RJ45 Connector for Single Line Telephone Extension Use Signal Name Function Reserved – Ring B RA TA Ring A Tip A Tip B Reserved – Installation Manual...
Page 140: Slc2/Bri4 Card (Kx-Ns0280)
This optional service card can be used for either trunk or extension connection, by setting the A/B switch or using the connector with appropriate pin assignments. • To confirm the trunk connection, refer to "Confirming the Trunk Connection" in "4.13 Starting the KX-NS1000". Switch Settings Switch Type...
Page 141 4.5.2 SLC2/BRI4 Card (KX-NS0280) Pin Assignments RJ45 Connector for Trunk Use Signal Name Level [V] Function Reserved – – Transmit data 1 Receive data 1 Receive data 2 Transmit data 2 Reserved – – RJ45 Connector for Extension Use Signal Name Level [V] Function Reserved...
Page 142 4.5.2 SLC2/BRI4 Card (KX-NS0280) LINE LED Pattern Master Layer 1 Layer 2 LED Pattern Clock Layer 1: ON (Synchronous) Layer 2: ON (Link established)/OFF (Link not established) Master Clock: ON (Master)/OFF (Slave) Maximum Cabling Distance of ISDN DSU Connection The maximum length of the cable that connects the DSU and the PBX is shown below: Point-to-Point CAT 5: Under 1000 m Installation Manual...
Page 143 4.5.2 SLC2/BRI4 Card (KX-NS0280) Maximum Cabling Distance of ISDN Terminal Equipment (TE) Connection The maximum length of the extension cable that connects the PBX and the TE is shown below: Point-to-Point CAT 5: Under 1000 m Installation Manual...
Page 144: Slc2/Pri30 Card (Kx-Ns0290Ce)
This optional service card can be used for either trunk or extension connection, by setting the A/B switch or using the connector with appropriate pin assignments. • To confirm the trunk connection, refer to "Confirming the Trunk Connection" in "4.13 Starting the KX-NS1000". Switch Settings Switch Type...
Page 145 4.5.3 SLC2/PRI30 Card (KX-NS0290CE) Pin Assignments RJ45 Connector for Trunk Use Signal Name Level [V] Function Receive data (+) Receive data (-) Reserved – – Transmit data (-) Transmit data (+) Reserved – – RJ45 Connector for Extension Use Signal Name Level [V] Function Transmit data (-)
Page 146 4.5.3 SLC2/PRI30 Card (KX-NS0290CE) Indication Colour Description RAI signal status indication • OFF: Normal • ON: Alarm • Flashing (60 times per minute): Alarm (Clock Master) AIS status indication • OFF: Normal • ON: Alarm SYNC Green Synchronisation status indication •...
Page 147: Slc2/Pri23 Card (Kx-Ns0290)
This optional service card can be used for either trunk or extension connection, by setting the A/B switch or using the connector with appropriate pin assignments. • To confirm the trunk connection, refer to "Confirming the Trunk Connection" in "4.13 Starting the KX-NS1000". Switch Settings Switch Type...
Page 148 4.5.4 SLC2/PRI23 Card (KX-NS0290) Pin Assignments RJ45 Connector for Trunk Use Signal Name Level [V] Function Receive data (+) Receive data (-) Reserved – – Transmit data (-) Transmit data (+) Reserved – – RJ45 Connector for Extension Use Signal Name Level [V] Function Transmit data (-)
Page 149 4.5.4 SLC2/PRI23 Card (KX-NS0290) Indication Colour Description RAI signal status indication • OFF: Normal • ON: Alarm (Clock Slave) • Flashing (60 times per minute): Alarm (Clock Master) AIS status indication • OFF: Normal • ON: Alarm SYNC Green Synchronisation status indication •...
Page 150: Stacking Cards
4.6 Stacking Cards 4.6.1 STACK-M Card (KX-NS0130) Function A stacking card to be installed in a KX-NS1000. Up to 2 legacy gateways can be connected. This card can be used only with PCMPR Software Version 002.01000 or later. LEDs To STACK-S (NCP) Card/STACK-S (TDE) Card Accessories and User-supplied Items Accessories (included): Screws ´...
Page 151 KX-TDA30 Note • For details about connecting a KX-NS1020 as legacy gateways to KX-NS1000, refer to your KX-NS1020 Installation Manual. Condition 2 (KX-TDE100/KX-TDE200/KX-TDA100/KX-TDA200/KX-TDA100D only) If you install the OPB3 card with an ECHO16 card, they must be installed in SLOT1 of the legacy gateway.
Page 152: Stack-S (Ncp) Card (Kx-Ns0131)
CAUTION When installing or removing this card, the power switch must be turned off. Notice When stacking other PBXs with the KX-NS1000, place them well within reach of the stacking cable (2 m). LED Indications STACK-S (NCP) Card Indication...
Page 153 4.6.2 STACK-S (NCP) Card (KX-NS0131) Legacy Gateway Indication Colour Description Green Status indication for legacy gateway • ON: Normal • OFF: Power off • Slow Flashing: Starting up • Moderate Flashing: STACK-S (NCP) card error Note LED flashing patterns are as follows: •...
Page 154: Stack-S (Tde) Card (Kx-Ns0132)
Dispose of used batteries according to the manufacturer’s instructions. CAUTION When installing or removing this card, the power switch must be turned off. Notice When stacking other PBXs with the KX-NS1000, place them well within reach of the stacking cable (2 m). Installation Manual...
Page 155 4.6.3 STACK-S (TDE) Card (KX-NS0132) LED Indications STACK-S (TDE) Card Indication Colour Description CARD STATUS Green STACK-S (TDE) card status indication • ON: INS (In Service) STACK-S (TDE) card status indication • ON: Fault • Flashing: OUS (Out of Service) Legacy Gateway Indication Colour...
Page 156 4.6.3 STACK-S (TDE) Card (KX-NS0132) • For KX-TDE620 and KX-TDA620, replace the BUS-S card with a STACK-S (TDE) card. MPR Card MPR Card DMPR Card KX-TDE100/KX-TDA100 KX-TDE200/KX-TDA200 KX-TDA100D MPR Card BUS-S Card KX-TDE600/KX-TDA600 KX-TDE620/KX-TDA620 Follow the procedure below to install a STACK-S (TDE) card in the PBX. Remove the front cover as instructed in the Installation Manual for the PBX.
Page 157 4.6.3 STACK-S (TDE) Card (KX-NS0132) Note • To remove the STACK-S (TDE) card, reverse the procedure above. • For more details about installing and removing optional service cards, refer to the Installation Manual of the corresponding PBX. Installation Manual...
Page 158: The Doorphone Card
4.7.1 DOORPHONE Card (KX-NS0161) 4.7 The Doorphone Card 4.7.1 DOORPHONE Card (KX-NS0161) Function A doorphone card for 1 doorphone, 1 door opener, and 1 external sensor. 4-pin 2-pin To doorphone/ external sensor To door opener Accessories and User-supplied Items Accessories (included): Screws ´ 2 User-supplied (not included): Copper wire Note For details about connecting to a doorphone and/or door opener, refer to "4.9 Connecting to a Doorphone,...
Page 159: External Sensor
4.7.1 DOORPHONE Card (KX-NS0161) External Sensor Power to the external sensor is provided from the DOORPHONE card and must be grounded through the DOORPHONE card as indicated in the diagram below. A pair of "sensor" and "common" lines are connected to the DOORPHONE card for each external sensor.
Page 160: Connection Of Slts
4.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) 4.8 Connection of SLTs 4.8.1 Maximum Cabling Distances of the Extension Wiring (Twisted Cable) Cable Maximum Distance ø 0.4 mm: 698 m ø 0.5 mm: 1128 m ø 0.6 mm: 1798 m CAT 5: 1128 m...
Page 161: Connecting To A Doorphone, Door Opener, And/Or External Sensor
4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor 4.9 Connecting to a Doorphone, Door Opener, and/ or External Sensor The PBX supports 1 each of a doorphone, a door opener, and an external sensor. Note • Doorphones, door openers, and external sensors are user-supplied. •...
Page 162 4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor Note for KX-T7765 Users When loosening/tightening the screw, do not scratch the cabinet wall with the driver shaft. Cabinet Wall Pass the wires through the hole in the base cover, and attach the base cover to a wall using 2 screws. Screw To 4-pin terminal block Note...
Page 163 4.9 Connecting to a Doorphone, Door Opener, and/or External Sensor Connection Use 4-pin and 2-pin terminal blocks (included with the card) for connection. While pressing on the orange tab at the bottom of the terminal block using a screwdriver, insert the wire into the upper hole as shown below.
Page 164: Connection Of Peripherals
4.10 Connection of Peripherals 4.10 Connection of Peripherals Maximum Distance USB Memory Device Maximum Distance 100 m Cable Maximum Distance ø 0.4 mm: 10 m ø 0.5 mm: 10 m USB Port ø 0.6 mm: 10 m CAT 5/ MNT Port 10 m CAT 5e: Cable...
Page 165 4.10 Connection of Peripherals Pin Assignments for 1000BASE-T Input (I)/ Signal Name Function Output (O) TRD0 (+) Transmit and receive data 0 (+) TRD0 (-) Transmit and receive data 0 (-) TRD1 (+) Transmit and receive data 1 (+) TRD2 (+) Transmit and receive data 2 (+) TRD2 (-) Transmit and receive data 2 (-)
Page 166 4.10 Connection of Peripherals Make sure that both connector cases (frame ground) of the RS-232C cross cable (shielded cable) are conductive. If they are not conductive, make sure that both connector cases of the cable are firmly connected. If this is not possible, connect the frame of the PBX to the frame of the PC/Printer using an earthing wire in order to prevent difference in the electrical potentials.
Page 167 4.10 Connection of Peripherals For connecting a printer/PC with a 25-pin RS-232C connector PBX (9-pin) Printer/PC (25-pin) Circuit Type Signal Signal Circuit Type Pin No. Pin No. (EIA) Name Name (EIA) RD (RXD) SD (TXD) RD (RXD) ER (DTR) SD (TXD) ER (DTR) DR (DSR) RS (RTS)
Page 168 4.10 Connection of Peripherals • Maximum current: 500 mA For details about backing up and restoring using a USB memory device, refer to "6.1.1 Tool—System Data Backup—Backup to USB" in the PC Programming Manual. Note Do not use a USB hub when connecting a USB memory device to the PBX. Using a UPS A UPS is a device that supplies power for several minutes to a connected device when a power failure occurs.
Page 169: Lan Connection
4.11.1 LAN Connection for the Main Unit 4.11 LAN Connection 4.11.1 LAN Connection for the Main Unit Connecting the Main Unit to the LAN The PBX is equipped with a LAN port for connecting to a LAN so that IP telephones (IP-PTs, IP softphones, SIP phones), IP-CSs, PCs and a CTI Server can be connected on a private IP network.
Page 170 4.11.1 LAN Connection for the Main Unit Connection for 1000BASE-T Switching Hub PBX (LAN Port) Pin No. Pin No. Signal Name Signal Name TRD0 (+) TRD0 (+) TRD0 (-) TRD0 (-) TRD1 (+) TRD1 (+) TRD2 (+) TRD2 (+) TRD2 (-) TRD2 (-) TRD1 (-) TRD1 (-)
Page 171: Lan Connections For Ip Telephones
4.11.2 LAN Connections for IP Telephones 4.11.2 LAN Connections for IP Telephones When an IP telephone is connected to the LAN and power is supplied for the first time, you will be prompted to set network parameters. The network parameters must be set for the IP telephone before it can be used. Refer to "5.8 Assigning Networking Information to IP Telephones"...
Page 172 4.11.2 LAN Connections for IP Telephones Connecting an AC Adaptor to an IP Telephone IP-PTs and some SIP phones comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on your network, these IP telephones can receive the necessary power supply from the network through the network cable.
Page 173 4.11.2 LAN Connections for IP Telephones Example: KX-NT346 To a PC Ethernet Straight Cable Installation Manual...
Page 174: Power Failure Ports
4.12 Power Failure Ports 4.12 Power Failure Ports When the power supply to the PBX fails, power failure transfer (PFT) will switch from the current connection to the Power Failure Connection. Refer to "5.6.2 Power Failure Transfer" in the Feature Guide for further information.
Page 175: Starting The Kx-Ns1000
Once you have started the PBX, if you unplug the PBX, do not initialise it again as described in "System Initialisation Procedure". Otherwise, your programmed data will be cleared. To restart the PBX, refer to "7.1.5 Restarting the KX-NS1000". •...
Page 176 • For information about the installation of an UPS, refer to the documentation of your UPS. • For information about the recommended UPS, ask your local Panasonic dealer. Connect the UPS to the USB port of the PBX. Installation Manual...
Page 177 4.13 Starting the KX-NS1000 Note When connecting the UPS, use only the USB cable included with the UPS and do not use USB hubs to connect the UPS and the PBX. To UPS Follow the instructions in the documentation of the UPS to setup and start the UPS.
Page 178 4.13 Starting the KX-NS1000 Note • After the PBX is initialised, you can restore system data to the PBX that has been backed up earlier. For details about backing up and restoring system data, refer to "6.1 Tool—System Data Backup", "7.2.2 Utility—File—File Transfer PBX to PC"...
Page 179: Programming Information
Section 5 Programming Information This section describes the installation procedure, structure, and functions of the Web Maintenance Console for programming IP telephones and the PBX. Further information on programming the PBX for use with SIP trunks and a VoIP network is included. Installation Manual...
Page 180: Overview Of Web Maintenance Console
5.1 Overview of Web Maintenance Console 5.1 Overview of Web Maintenance Console Web Maintenance Console is designed to serve as an overall system programming reference for the PBX. You can programme and control the PBX over an IP network using Web Maintenance Console. This section describes programming basic items using Web Maintenance Console.
Page 181: Pc Connection
5.2 PC Connection KX-NS1000 has 3 physical ports for PC and LAN connections. A default IP address is assigned to each port. A PC connect to the PBX either directly or over a LAN using the appropriate method for the port being used.
Page 182 5.2 PC Connection Connection via Virtual Private Network (VPN) Router LAN Port Router Switching Hub Notice To access the PBX via VPN, the PC must be in the same VPN. Note For details about connecting a switching hub to the PBX, refer to "4.11.1 LAN Connection for the Main Unit".
Page 183: Starting Web Maintenance Console
5.3 Starting Web Maintenance Console 5.3 Starting Web Maintenance Console System Requirements Required Operating System • Microsoft Windows XP, Windows Vista Business, Windows 7, Windows 8 or Windows 8 Professional ® ® ® operating system Note In Windows 8 and Windows 8 Professional, Web Maintenance Console runs only in desktop mode. It is not available from the Windows 8 Start screen.
Page 184 Note • If entering "http://kx-ns1000.", be sure to include the period at the end as shown. • When connecting to the MNT port for more than 24 hours, the "Operation Failed" error occurs. In this case, log in to Web Maintenance Console again.
Page 185 5.3 Starting Web Maintenance Console • "xxx.xxx.xxx.xxx" is the IP address of a device that can be accessed from the Internet, such as the IP address of a network router. • "yyy" is a port number. The network router’s port forwarding settings must be configured so that traffic arriving at port "yyy"...
Page 186 This tool displays a "stacking style" image on the screen as necessary (e.g. when converting KX-TDE600/KX-TDE620 data to KX-NS1000 data). The system data will be converted and a system data file for the KX-NS1000 (DCSYS) is created. It will complete within one minute.
Page 187 • PBX voice data (e.g., ESVM, SVM, OGM) is not converted. • Data conversion for a SLC/LCOT/BRI card in the KX-NS1000 is not supported; the number of ports in these cards is too small. • After conversion, if CSs are connected to both Slave units and the Master unit, you must change the settings so that all CSs are connected to the Master Unit.
Page 188 Counter cleared Programming Major/Minor Error Cleared Timed Reminder (Wake-up Call) Cancelled Converting System Component Type When starting the KX-NS1000, you can specify System Capacity Selection in Easy Setup. (For details about Easy Setup, refer to "5.4.1 Easy Setup Wizard".) Installation Manual...
Page 189 Slide the System Mode Switch to the "SYSTEM INITIALIZE" position. Restart the KX-NS1000. For details about restarting the PBX, refer to "7.1.5 Restarting the KX-NS1000". In Easy Setup, select a value for Select the System Capacity Type under System Capacity Selection.
Page 190 5.3 Starting Web Maintenance Console Click Skip. Click OK. Click OK. Conditions [Rules for data conversion] The following table shows the rules for converting system data to a different type. Condition Rule Components will increase Copy information for inherited components. Set default value for added components.
Page 191 5.3 Starting Web Maintenance Console • Converting virtual card information from data (Type 1) to Type 2 or 3 is processed according to the following order of priority: – V-IPEXT32 ® V-SIPEXT32 ® V-UTEXT32 • You can decide whether to replace a discarded extension card with an alternate extension card during the conversion.
Page 192: Kx-Tvm System Prompt And Mailbox Data Import
KX-TVM System Prompt and Mailbox Data Import Voice data recorded by users in a KX-TVM series VPS can be converted and used as voice data in the KX-NS1000's Unified Messaging system. System prompts, mailbox prompts, and mailbox messages can be converted.
Page 193 For details about backing up KX-TVM VPS voice data, refer to the documentation of the corresponding VPS. Start the KX-NS1000, and then start Web Maintenance Console. Navigate to Maintenance ® Tool ® 10. UM data restore, and then select the types of voice data you want to restore.
Page 194 5.3 Starting Web Maintenance Console Note • When using a NAS, ensure that you have sufficient network bandwidth. The import results will be saved in a file called "UM_data_restore_result.txt". Notice • It is possible that passwords are set on KX-TVM and Unified Messaging mailboxes. If the passwords for KX-TVM mailboxes are different from the Unified Messaging mailbox passwords, and data is being restored (imported) individually, you will be prompted for the password of the Unified Messaging mailbox.
Page 195 Offline Web-MC. Set User configurations. Ex.) Setting UserProfile/ MBOX etc. Web-MC Connect to NS1000 and transfer DCSYS. Reboot NS1000 KX-NS1000 Abbreviations DxSYS: System File for PBX Web-MC Web-MC: Web Maintenance Console VM: Voice Mail system UM Restore UM: Unified Message system...
Page 196: Programming The Pbx
5.4.1 Easy Setup Wizard 5.4 Programming the PBX 5.4.1 Easy Setup Wizard In the Easy Setup Wizard, you will set up the mandatory settings required for the PBX. When you log in to Web Maintenance Console for a PBX that is in its initialised, factory default state, the Easy Setup Wizard for that PBX will launch automatically.
Page 197 5.4.1 Easy Setup Wizard 3 digits 3 digits 4 digits Extension, 4 Extension Extension digits DISA & Number Number UM channel Number of UM Group Extension Number 101–xxx 1001–xxxx 101–xxx Floating Extension Number UM Group 500–507 5000–5015 500–508 DISA (1–64) 536–599 5801–5864 5801–5864...
Page 198 5.4.1 Easy Setup Wizard Click Next. Note • The value you select for Default value of Numbering Plan affects the default values for certain settings, such as floating extension numbers, and has a large effect on the system. Select this value with care.
Page 199 5.4.1 Easy Setup Wizard Connection Mode setting Additional settings Static IP • WAN IP Address • Subnet Mask • Gateway • Preferred DNS IP Address • Alternative DNS IP Address DHCP • If you select Obtain From DHCP in DNS Setting, address information is obtained from the DHCP server.
Page 200 5.4.1 Easy Setup Wizard <At the Master Unit> Click Export to export the setting file. The setting file created by the Master unit PBX is required to add a Slave unit to the network. Note The Export button will also be available when adding a Slave unit. <At a Slave Unit>...
Page 201 5.4.1 Easy Setup Wizard In SNTP / Daylight Saving, enter information for Automatic Time Adjustment and Daylight Saving, and then click Next. In Maintenance Setting, the Installer password, information for SNMP Setting and SNMP Manager can be entered. Enter a password for the Installer level account in Installer password. Confirm your input in Re-enter.
Page 202: Enabling The Dhcp Server Feature
If an external DHCP server is in use, it must be able to use a "client identifier" option specified by RFC 2131. • If an external DHCP server is in use, the KX-NS1000 DHCP Server feature must be disabled. • The PBX will not start properly if IP addresses cannot be assigned automatically by the DHCP server when the PBX has been set to obtain IP addresses automatically.
Page 203: Installing The Virtual Ip Cards To The Pbx
5.4.4 Installing Additional Activation Keys Click Setup ® Network Service ® Server Feature ® DHCP. On the DHCP Server tab, select Enable for DHCP Server. Enter valid settings for the IP address auto assignment. Note For details about IP address auto assignment settings, refer to "28.2.1 Network Service—[2-1] Server Feature—DHCP"...
Page 204: Configuration Of The Activation Keys
5.4.5 Configuration of the Activation Keys The activation keys will be copied to the Master unit, and then the activation keys that Slave units require will be copied to the Slave units of the One-look network. When installation is complete, the message, "The activation key has been installed and activated successfully!"...
Page 205: Programming A One-Look Network
5.5 Programming a One-look Network 5.5 Programming a One-look Network The Add Site Wizard, which is run from the Home Screen of the Master unit, will add other KX-NS1000 PBXs connected to the private IP network to your One-look network as Slave units.
Page 206 5.5 Programming a One-look Network Slave (When Slave unit power is Slave (When Slave unit power is Master turned on before Master unit) turned on after Master unit) Operation MASTER LED Operation MASTER LED Operation MASTER LED Power On Amber (Flashing) Log in Amber...
Page 207: Programming An H.323 Qsig Network
5.6.1 Assigning the Hunt Pattern 5.6 Programming an H.323 QSIG Network There are 2 methods to programme the Virtual 16-Channel VoIP Gateway Card (V-IPGW16 card) to establish VoIP communications between PBXs at different locations, as follows: PBX code method The caller dials the unique PBX code of the PBX to which the called party is connected, in addition to the destination number.
Page 208: Programming The Address Translation Table
5.6.2 Programming the Address Translation Table Note For more details about hunt pattern assignment, refer to "9.12.2 PBX Configuration—[1-1] Configuration—Slot—Shelf Property - Virtual IP Gateway—Hunt Pattern" in the PC Programming Manual. 5.6.2 Programming the Address Translation Table The function of an address translation table in a VoIP network is to provide 2-way translation of telephone numbers and IP addresses .
Page 209 5.6.2 Programming the Address Translation Table Click Setup ® PBX Configuration ® Configuration ® Slot. Click System Property. Click the V-IPGW tab. Click DN2IP. When using the PBX code method: In the Leading Number cell, type the remote PBX code and starting digit of destination extension. When using the extension number method: In the Leading Number cell, type the remote PBX code and starting digit of destination extension.
Page 210: Programming The Network Settings
5.6.3 Programming the Network Settings 5.6.3 Programming the Network Settings For successful operation of a VoIP network using the V-IPGW16 card, network settings for the PBX at each location must be programmed appropriately. For a detailed discussion of related features, refer to the Feature Guide.
Page 211 5.6.3 Programming the Network Settings Note Before changing Numbering Plan settings, when a V-SIPEXT32 card or V-UTEXT32 card is installed, change the status of the card(s) to OUS. Click Setup ® PBX Configuration ® System. Click Numbering Plan. Click Main. Click the Features tab.
Page 212 5.6.3 Programming the Network Settings Confirm that all V-IPGW16 cards are set to OUS. Note When a V-IPGW16 card is installed, 8 ports are available for the card. Click Setup ® PBX Configuration ® CO & Incoming Call. Click CO Line Settings. Type the CO Name and assign an unused Trunk Group Number to be used for all IP trunks.
Page 213 5.6.3 Programming the Network Settings Click Setup ® PBX Configuration ® Configuration ® Slot. Click Virtual ® V-IPGW16. Move the mouse pointer over the installed V-IPGW16 card to display the menu of options, and click Ins. Repeat step c for each installed V-IPGW16 card until all V-IPGW16 cards are INS.
Page 214: Programming Sip Trunks
5.7 Programming SIP Trunks 5.7 Programming SIP Trunks The Virtual 16-Channel SIP Trunk Card (V-SIPGW16) is a virtual trunk card which is designed to be easily integrated into an Internet Telephony Service provided by an ITSP (Internet Telephony Service Provider). Various settings can be programmed for each virtual SIP gateway port.
Page 215 5.7 Programming SIP Trunks Manual programming is compulsory for the following parameters: • User Name: Specifies the user name (SIP Account) provided by the SIP provider. (Max. 64 characters) • Authentication ID: Specifies the authentication ID required for registration with the SIP server. (Max. 64 characters) •...
Page 216: Assigning Networking Information To Ip Telephones
5.8.1 Assigning IP Addressing Information 5.8 Assigning Networking Information to IP Telephones 5.8.1 Assigning IP Addressing Information The IP telephone’s IP address, subnet mask address and default gateway address, and the PBX’s IP address must be assigned to the IP telephone before it can be used on the network. This IP addressing information can be assigned in the following ways: For IP-PTs •...
Page 217 5.8.1 Assigning IP Addressing Information KX-NT300 series (except KX-NT321) and KX-NT500 series (except KX-NT551) To start programming SETUP Supply power to the IP-PT. Press "SETUP" when it is displayed. To enter the IP address of the PBX For KX-NT300 series: Software version 2.00 or later only For KX-NT500 series: Software version 1.00 or later only Select "PBX".
Page 218 5.8.1 Assigning IP Addressing Information KX-NT321/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To enter the IP address of the PBX Select "PBX IP Press SP-PHONE. Select "PBX". Press SP-PHONE. Select "Primary Address". PBX".
Page 219 5.8.1 Assigning IP Addressing Information KX-NT265 (Software version 2.00 or later only) To start programming PROG. Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To enter the IP address of the PBX PBX IP HOLD Address Press VOLUME Press SP-PHONE Press SP-PHONE.
Page 220 5.8.1 Assigning IP Addressing Information • Not using a DHCP server (DHCP Server feature or an external DHCP server) when the IP-PT is on the same LAN as the PBX Only the PBX’s IP address can be assigned automatically to the IP-PT in the process of being registered to the PBX.
Page 221 5.8.1 Assigning IP Addressing Information Continued from previous page To set VLAN parameters To the VLAN settings Return to the Menu screen. To end programming The IP-PT will reboot STORE and can then be registered to the PBX. Press "STORE". Return to the Menu screen.
Page 222 5.8.1 Assigning IP Addressing Information KX-NT321/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Select "Network". Press SP-PHONE. Select "DHCP (Disable)". Press SP-PHONE twice. IP Address* Press SP-PHONE.
Page 223 5.8.1 Assigning IP Addressing Information Continued from previous page To set VLAN parameters To the VLAN settings To end programming The IP-PT will reboot and can then be registered to the PBX. Press STORE. Valid IP address range: "1.0.0.0" to "223.255.255.255" Valid subnet mask address range: "0–255.0–255.0–255.0–255"...
Page 224 5.8.1 Assigning IP Addressing Information KX-NT265 (Software version 2.00 or later only) To start programming PROG. Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE select "Network".
Page 225 5.8.1 Assigning IP Addressing Information • Not using a DHCP server (DHCP Server feature or an external DHCP server) when the IP-PT is on a remote office LAN All of the IP addressing information must be assigned manually. Follow the procedure below to assign the IP addressing information. If you need to set VLAN parameters, follow the procedure described in "5.8.2 Setting VLAN Parameters"...
Page 226 5.8.1 Assigning IP Addressing Information KX-NT300 series (except KX-NT321) and KX-NT500 series (except KX-NT551) To start programming SETUP Supply power to the IP-PT. Press "SETUP" when it is displayed. To set the IP address of the IP-PT Select "Network". ENTER Select "Disable"...
Page 227 5.8.1 Assigning IP Addressing Information Continued from previous page To enter the IP address of the Secondary PBX (optional for KX-NT300 series [Software version 2.00 or later only] and KX-NT500 series [Software version 1.00 or later only]) PBX IP Address Select "Secondary PBX".
Page 228 5.8.1 Assigning IP Addressing Information KX-NT321/KX-NT551 To start programming Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Select "Network". Press SP-PHONE. Select "DHCP (Disable)". Press SP-PHONE twice. IP Address* Press SP-PHONE.
Page 229 5.8.1 Assigning IP Addressing Information Continued from previous page Press HOLD twice to return to the Menu screen. To set VLAN parameters To the VLAN settings To end programming The IP-PT will reboot and can then be registered to the PBX. Press STORE.
Page 230 5.8.1 Assigning IP Addressing Information KX-NT265 (Software version 2.00 or later only) To start programming PROG. Supply power to the IP-PT. Press PROGRAM while "Searching" is displayed. To set the IP address of the IP-PT Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE select "Network".
Page 231 Notice Do not perform any other operation rather than following procedure with the Web user interface. Otherwise the SIP phone may not work properly. In that case, contact an authorised Panasonic Factory Service Centre. Prepare a configuration file to specify the IP address of the PBX.
Page 232 For secure connection # PCC Standard Format File # DO NOT CHANGE THIS LINE! ### Management Server Settings ####### ACS_URL="http://xxx.xxx.xxx.xxx:yyy/cwmp/cwmpAction.cgi" CFG_INT_CERTIFICATE_PATH=http://xxx.xxx.xxx.xxx:zzz/utdownload/KX-NS1000 Notice • For "xxx.xxx.xxx.xxx:yyy", enter the IP address and port number of the network router which is in a same LAN with the PBX.
Page 233 Access the Web user interface from the PC. Note If a KX-UT670 with software version 01.200 or lower is used with the KX-NS1000, the KX-UT670 must be reset to its factory default before you perform the following procedure. For details about resetting the KX-UT670, refer to the documentation of the KX-UT670.
Page 234 Notice When the 2 UT_ACS configuration files do not match, and if the SIP phone does not work properly, contact an authorised Panasonic Factory Service Centre. For Non-KX-UT Series SIP Phones Using a DHCP server (DHCP Server feature or an external DHCP server) to automate the assignment...
Page 235 5.8.1 Assigning IP Addressing Information The PBX’s IP address must be assigned manually on the SIP phone side. For instructions, refer to the documentation of the SIP phone. Not using a DHCP server (DHCP Server feature or an external DHCP server) when assigning IP addressing information All of the IP addressing information must be assigned manually.
Page 236: Setting Vlan Parameters
5.8.2 Setting VLAN Parameters 5.8.2 Setting VLAN Parameters To establish voice communications between IP telephones, the primary ports of the IP telephones and the connected PBX must belong to the same VLAN. Consult your network administrator and obtain the appropriate VLAN ID.
Page 237 5.8.2 Setting VLAN Parameters Note The illustrations may differ from the buttons on your telephone. KX-NT321/KX-NT551 After assigning the IP addresses Select "QoS". Press SP-PHONE. Select "VLAN". Press SP-PHONE. Press SP-PHONE. Select "VLAN (Enable)". To set the VLAN ID for the primary port VLAN ID 1–4094 Select "VLAN (Primary)".
Page 238 5.8.2 Setting VLAN Parameters KX-NT265 (Software version 2.00 or later only) After assigning the IP addresses Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE. Press VOLUME to select "QoS". select "VLAN". select "VLAN (Enable)". VLAN ID VLAN Priority Press SP-PHONE.
Page 239: Setting Lldp Parameters
This feature is available only for KX-NT551, KX-NT553, and KX-NT556 IP-PTs. • VLAN settings configured through PT programming have priority over VLAN settings configured through the LLDP-MED function. • To enable or disable the sending of LLDP packets from the KX-NS1000, consult your dealer. Installation Manual...
Page 240 5.8.3 Setting LLDP Parameters KX-NT553/KX-NT556 After assigning the IP addresses Select "QoS". ENTER Select "LLDP". ENTER Select "Enable" for LLDP setting. To set the VLAN ID for the primary port VLAN ID Select "Primary port". ENTER Select "VLAN ID". ENTER 0–4094 VLAN Priority *1*2...
Page 241 5.8.3 Setting LLDP Parameters KX-NT551 After assigning the IP addresses Select "QoS". Press SP-PHONE. Select "LLDP". Press SP-PHONE. Press SP-PHONE. Select "Enable" for LLDP setting. To set the VLAN ID for the primary port VLAN ID 0–4094 Select "LLDP (Primary)". Press SP-PHONE.
Page 242 5.8.3 Setting LLDP Parameters the priority. Installation Manual...
Page 243: Setting Diffserv Parameters
5.8.4 Setting Diffserv Parameters 5.8.4 Setting Diffserv Parameters Differentiated Services (DiffServ, or DS) is an IP-based QoS technique used to control QoS of VoIP communications by setting the DS field in the header of IP packets. Consult your network administrator for the appropriate setting values for the DS field.
Page 244 5.8.4 Setting Diffserv Parameters KX-NT321/KX-NT551 To start programming Press PROGRAM while Select "QoS". Select "Diffserv". Press SP-PHONE. Press SP-PHONE. "Searching" is displayed. To set the DS field value for the primary port Select "Primary Port". Press SP-PHONE. Select "DS (Enable)". Press SP-PHONE.
Page 245 5.8.4 Setting Diffserv Parameters KX-NT265 (Software version 2.00 or later only) To start programming PROG. Press PROGRAM while Press VOLUME to Press SP-PHONE. Press VOLUME to Press SP-PHONE. "Searching" is displayed. select "QoS". select "Diffserv". To set the DS field value Diffserv 0.0–7.7 Press VOLUME to...
Page 246: Configuration Of Ip Ports
5.8.5 Configuration of IP Ports 5.8.5 Configuration of IP Ports A KX-NT300 series IP-PT user, KX-NT500 series IP-PT user, or KX-NT265 IP-PT user can configure the port number of PTAP, DHCP, and FTP ports. Consult your network administrator to check whether the configuration of the IP ports is required.
Page 247 5.8.5 Configuration of IP Ports KX-NT300 series (except KX-NT321) and KX-NT500 series (except KX-NT551) To start programming SETUP Password Press "SETUP" Select "IP Port". ENTER 7678 ENTER when it is displayed. To configure the port number of PTAP Ports For KX-NT300 series (software version 2.00 or later only) and KX-NT500 series (software version 1.00 or later only) Select ENTER...
Page 248 5.8.5 Configuration of IP Ports Continued from previous page To configure the port number of FTP Ports Port No. Select "FTP Server Ctrl Port". ENTER 21, 1024 – 65535 ENTER Port No. Select "FTP Client Ctrl Port". ENTER 1024 – 65535 ENTER Port No.
Page 249 5.8.5 Configuration of IP Ports KX-NT321/KX-NT551 To start programming Password Press PROGRAM while Select "IP Port". Press SP-PHONE. 7678 Press SP-PHONE. "Searching" is displayed. To configure the port number of PTAP Ports Select "PTAP Server". Press SP-PHONE. Select "Primary PBX". Press SP-PHONE.
Page 250 5.8.5 Configuration of IP Ports Continued from previous page To configure the port number of FTP Ports Port No. 21, 1024 – 65535 Press SP-PHONE. Select "FTP Server Ctrl". Press SP-PHONE. Port No. 1024 – 65535 Select "FTP Client Ctrl". Press SP-PHONE.
Page 251 5.8.5 Configuration of IP Ports KX-NT265 (Software version 2.00 or later only) To start programming PROG. Password Press PROGRAM while Press VOLUME to Press SP-PHONE. 7678 Press SP-PHONE. "Searching" is displayed. select "IP Port". To configure the port number of PTAP Ports Port No.
Page 252: Eco Mode (Kx-Nt500 Series Only)
5.8.6 ECO mode (KX-NT500 series only) 5.8.6 ECO mode (KX-NT500 series only) ECO mode allows a KX-NT500 series IP-PT to consume less power than in normal mode. To start ECO mode, follow the procedure below. To start programming Supply power SETUP to the IP-PT.
Page 253 5.8.6 ECO mode (KX-NT500 series only) Note The illustrations may differ from the buttons on your telephone. Installation Manual...
Page 254: Registering Ip Telephones
5.9.1 Registering IP Telephones 5.9 Registering IP Telephones 5.9.1 Registering IP Telephones After the programming of the PBX and IP telephones is finished (refer to "5.8 Assigning Networking Information to IP Telephones"), the IP telephones must be registered to the PBX. The procedure for registering IP telephones differs according to the IP terminal registration mode specified during the Easy Setup Wizard.
Page 255 5.9.1 Registering IP Telephones Enter an extension number. Note When no extension number is entered in this step, the process will time out and the IP-PT will be registered without an extension number. Press [ENTER] on the IP-PT. Press [PAUSE] or "EXIT" on the IP-PT. For KX-NT551 and KX-NT321 users, press [AUTO DIAL/STORE].
Page 256 5.9.1 Registering IP Telephones If the Connection column for the port is INS, click INS, and then click OUS on the dialogue box to change the port’s status. Enter the MAC address of the IP-PT or SIP phone in the IP Phone Registration ID (MAC Address) cell.
Page 257 5.9.1 Registering IP Telephones For Non-KX-UT Series SIP Phones After connecting non-KX-UT series SIP phones to the PBX over a network, register those IP terminals to the PBX manually. Follow the procedure below for registration. Click Setup ® PBX Configuration ® Configuration ®...
Page 258 5.9.1 Registering IP Telephones Set passwords for the SIP extensions. Click the cell in the Connection column for each SIP extension you wish to register. The Command Connection screen appears. Click OUS. Enter a password in the Password cell for each SIP extension.
Page 259 5.9.1 Registering IP Telephones Programme the SIP extension you wish to register. Set the IP address of the PBX, extension number, and password in the corresponding fields for your SIP extension. Send a request from the SIP extension to the PBX for registration.
Page 260: De-Registering Ip Telephones
5.9.2 De-registering IP Telephones 5.9.2 De-registering IP Telephones De-registration of IP-PTs or KX-UT Series SIP Phones Make sure the IP Terminal Registration Mode is set to Manual. Click Setup ® PBX Configuration ® Configuration ® Slot ® Site Property ® Main. In the Main tab, select Manual for IP Terminal Registration Mode.
Page 261 5.9.2 De-registering IP Telephones Forced De-registration of IP-PTs or KX-UT Series SIP Phones Follow the steps below to forcibly de-register an IP-PT when normal de-registration was unsuccessful. Click Setup ® PBX Configuration ® Configuration ® Slot. For IP-PTs: Click Virtual ® V-IPEXT32. For KX-UT series SIP phones: Click Virtual ®...
Page 262 5.9.2 De-registering IP Telephones De-registration of Non-KX-UT Series SIP Phones The de-registration of non-KX-UT series SIP phones is carried out by deleting either the extension number or password registered in the PBX. Click Setup ® PBX Configuration ® Configuration ® Slot. Click Virtual ®...
Page 263: Installing Sip Phones At A Remote Site
5.9.3 Installing SIP Phones at a Remote Site If an SBC (Session Border Controller) is present on the same local network as the KX-NS1000, you can install SIP phones at remote sites without needing to configure special network settings (NAT traversal, etc.).
Page 264 5.9.3 Installing SIP Phones at a Remote Site Programme the following common settings. Configure the following items in Setting parameters assigned to Remote SIP-MLT. WAN Side IP information of Web Maintenance Console Parameter the router at the main site CWMP IP Address NAT - CWMP Server IP Address IP Address...
Page 265 Make sure the RTP Start Port (UDP) and RTP End Port (UDP) specified for the SBC above are in the range of the RTP port numbers that KX-NS1000 uses. For range of RTP port number of KX-NS1000, refer to "Port Numbers for Optional DSP Cards" in "8.5 Port Security".
Page 266 Make sure the RTP Start Port (UDP) and the RTP End Port (UDP) specified for the router are in the range of the RTP ports that the KX-NS1000 uses. For the range of RTP port numbers that the KX-NS1000 uses, refer to "Port Numbers for Optional DSP Cards"...
Page 267 Installing KX-UT series SIP phones at a remote site There are 2 methods to install KX-UT series SIP phones at a remote site: • Set up KX-UT series SIP phones at the main site using the KX-NS1000, and then send them to the remote site. •...
Page 268 5.9.3 Installing SIP Phones at a Remote Site Setting up KX-UT series SIP phones without connecting to the KX-NS1000 at the main site, and then sending them to the remote site Log in to the Web Maintenance Console of the site where the SIP phones will be registered.
Page 269: Installing Ip Phones At A Remote Site With A Built-In Media Relay Gateway
5.9.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway The KX-NS1000 contains a built-in Media Relay Gateway. You can install and register IP-PTs (KX-NT500 series), KX-UT series SIP phones and third party SIP phones at a remote site without adding an SBC (Session Border Controller). Also, you do not need to configure special network settings (NAT traversal, etc.) at the remote site.
Page 270 5.9.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway Programme the WAN side information in Media Relay tab. Programme the following common settings in Common. WAN Side IP information of the router at Web Maintenance Console Parameter the main site IP Address NAT - External IP Address...
Page 271 5.9.4 Installing IP Phones at a Remote Site with a Built-in Media Relay Gateway WAN Side IP information of the router at the Web Maintenance Console Parameter main site Port Number NAT - CWMP Server (HTTP) Port No. Port Number NAT - CWMP Server (HTTP) Port No.
Page 272: Programming With Built-In Media Relay Gateway
The port number ranges must be within the range of RTP/RTCP for NAT traversal (16000–18047). Up to 4 IP addresses can be assigned to the KX-NS1000's optional DSP cards. The following example shows the port number ranges set for each IP address:...
Page 273 NAT-SIP Proxy Port No. Server (Use the same value as NAT - SIP (refer to PC Programming Guide Proxy Server Port No. in step 5 of "9.5.1 PBX Configuration—[1-1] "Programming the KX-NS1000 with Configuration—Slot—Site Built-in Media Relay Gateway") Property—Main—Port Number") CWMP HTTP CWMP (HTTP) Port No.
Page 274 The port number ranges must be within the range of RTP/RTCP for NAT traversal (16000–18047). Up to 4 IP addresses can be assigned to the KX-NS1000's optional DSP cards. The following example shows the port number ranges set for each IP address:...
Page 275 After downloading the setting information for the remote site, the KX-UT series SIP phone will not connect to the KX-NS1000 if it is connected to the LAN at the main site. After some time, the KX-UT series SIP phone will display "9002: Connection Failed".
Page 276 "5.8.1 Assigning IP Addressing Information". Connect the KX-UT series SIP phone to the LAN in the remote site. Register the KX-UT series SIP phone to the KX-NS1000 as a remote extension. Click Setup ® PBX Configuration ® Configuration ® Slot.
Page 277: Configuration Of Users
5.10 Configuration of Users 5.10 Configuration of Users The system manages information about each user. Before programming other user settings, the following information must be configured for each user: • Extension number • Name • Unified Messaging mailbox • Web Maintenance Console login account (ID and password) Follow the procedure below to efficiently programme basic personal information by adding multiple users with the Add Range feature.
Page 278 5.10 Configuration of Users User Profile Extension Name First Name Last Name Case 2 Yamada,Tarou Tarou Yamada Case 3 TarouYamada Ext. 101 TarouYamada • Login ID: The extension number (i.e., if the extension is "101", the Login ID for the user will also be "101") •...
Page 279: Receiving Attachments To Pop3 E-Mail Account
5.11 Programming E-mail Integration for UM Voice/Fax Messages 5.11 Programming E-mail Integration for UM Voice/ Fax Messages Users with Unified Messaging (UM) mailboxes (referred to below as "subscribers") can receive their voice or fax messages as data using the following methods: –...
Page 280 5.11 Programming E-mail Integration for UM Voice/Fax Messages Click OK. Specify notification parameters. Click Setup ® UM Configuration ® Mailbox Settings ® Notification Parameters. Click Edit in E-mail/Text Message Device. Specify the following parameters for Device No. 1, 2, and 3 as required. –...
Page 281 5.11 Programming E-mail Integration for UM Voice/Fax Messages Enter a password in Enter new password. Enter the password again in Confirm new password. Click OK. Click OK. Specify IMAP parameters. Click Setup ® Network Service ® Server Feature ® IMAP4. Specify the following parameters (if required).
Page 282 5.11 Programming E-mail Integration for UM Voice/Fax Messages – In Incoming mail server, enter the IP address of the PBX where the subscriber’s UM mailbox is located. (In the example below, "10.178.19.206") – In Outgoing mail server (SMTP), enter the SMTP server used for the subscriber’s existing mail account.
Page 283: Automatic Configuration Of Mailboxes
5.12 Automatic Configuration of Mailboxes 5.12 Automatic Configuration of Mailboxes Mailboxes can be automatically created and associated with an extension number if these items do not already exist. There are 2 modes for creating mailboxes. For each specified extension number, a mailbox is automatically created if one is not already associated with the extension.
Page 284 5.12 Automatic Configuration of Mailboxes Results of creating mailboxes The results of creating mailboxes are recorded in a text file. Follow the procedure below to view the file. When automatic configuration completes, click OK on the "Mailbox create result" dialogue box. Mailbox_result.txt is saved to the local PC.
Page 285: Information About Stacking Pbxs
Section 6 Information about Stacking PBXs This section provides information about stacking PBXs as legacy gateways. Installation Manual...
Page 286: Information About Stacking Pbxs
Stacking KX-NCP series PBXs, KX-TDE series PBXs, KX-TDA series PBXs, or KX-TDA100D PBXs, with the KX-NS1000 allows you to design your PBX communication environment taking advantage of existing facilities. When PBXs are stacked, the KX-NS1000 will control communication, as well as all IP terminals on the site. Note The RS-232C ports of legacy gateways connected to a KX-NS1000 are not available.
Page 287: Methods Of Stacking Pbxs
There are 4 ways of stacking PBXs with the KX-NS1000. Case 1 Stacking PBXs to a Stand-alone KX-NS1000 (not running). To stack PBXs to a KX-NS1000 which is not running currently, refer to "Procedure for Case 1 and Case 2". Case 2 Stacking PBXs to a Stand-alone KX-NS1000 (running).
Page 288 Note To programme the One-look network, refer to "5.5 Programming a One-look Network". Procedure for Case 4 To stack PBXs with a KX-NS1000 which is running already as stand-alone, and then start One-look network, follow the procedure below. Notice •...
Page 289 For more information about the Add Site Wizard, refer to "5.5 Programming a One-look Network". When the KX-NS1000 is going to be a Slave unit. Add the site containing the KX-NS1000 as a Slave unit to the One-look network using the Add Site Wizard, and then start One-look networking.
Page 290 6.2 Methods of Stacking PBXs Installation Manual...
Page 291: Troubleshooting
Section 7 Troubleshooting This section provides information on the PBX and telephone troubleshooting. Installation Manual...
Page 292: Troubleshooting
7.1.1 Installation 7.1 Troubleshooting 7.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION You cannot make/receive • • DSP card malfunction Replace the corresponding card. calls via an IP network. • • Mother board Replace the mother board (be sure to turn malfunction off the PBX when replacing).
Page 293 The PBX does not operate • Restart the PBX (refer to properly. "7.1.5 Restarting the KX-NS1000"). • Turn off the power switch, and then turn it back on. • Turn off the power switch, and then unplug the PBX.
Page 294 7.1.1 Installation PROBLEM PROBABLE CAUSE SOLUTION The LED (Link 1, Link 2) of The stacking cable is not • Check the stacking cable connections. the STACK-M card is not connected properly. green, or the CARD There was a failure in the •...
Page 295: Connection
7.1.2 Connection 7.1.2 Connection Connection between the PBX and an SLT: CAUSE SOLUTION Can you dial The T/R is connected to the D1/D2. Use the correct cord (the an extension? inner 2 wires are for T/R). If a telephone equipped with an A-A1 relay is connected to the PBX, set the A-A1 relay switch of the...
Page 296: Operation
7.1.3 Operation 7.1.3 Operation Note For devices connected to a PBX other than the KX-NS1000, refer to the Troubleshooting for that PBX. PROBLEM PROBABLE CAUSE SOLUTION • • • Cannot set the IP An unusable value is Set an IP address within the valid range.
Page 297 7.1.3 Operation PROBLEM PROBABLE CAUSE SOLUTION • • The IP address of the Connect a PC to the MNT port of the PBX PBX for networking has directly and start the Web Maintenance been forgotten. Console using the default IP address of the MNT port, and then confirm the IP address assigned for the LAN port.
Page 298: Error Messages
7.1.4 Error Messages 7.1.4 Error Messages When a major system error occurs, an error message is displayed on the IP-PT. For IP-PTs with a single line display (e.g., KX-NT265), only an error code (i.e., ERR XXXX-XXXX) will be displayed. Error Message & IP-PT Activity Probable Cause Solution ERR 1001-0000...
Page 299 7.1.4 Error Messages Error Message & IP-PT Activity Probable Cause Solution ERR 2004-0000 • • IP-PT not registered Check the registration UNREGISTERED TO SERVER status of the IP-PT. Resets and displays error for 5 seconds while starting up. ERR 2005-0000 •...
Page 300: Restarting The Kx-Ns1000
7.1.5 Restarting the KX-NS1000 7.1.5 Restarting the KX-NS1000 If the PBX does not operate properly, restart the PBX using Web Maintenance Console. Before restarting the PBX, try the system feature again to confirm whether there definitely is a problem or not.
Page 301 7.1.5 Restarting the KX-NS1000 Example: Extensions Estimated Time for Starting Up 1 PBX 128 KX-UT series SIP phones more than 5 minutes (Stand-alone) 16 PBXs 256 KX-UT series SIP phones more than 15 minutes (One-look network) • PBX functions cannot be used until restarting is complete. The use of a UPS is recommended; even a momentary power failure can result in a long delay as the PBX restarts, requiring the time as shown above.
Page 302: Error Log Display Format
7.1.6 Troubleshooting by Error Log 7.1.6 Troubleshooting by Error Log When a major system error occurs in the PBX, the STATUS indicator on the front of the cabinet turns red, and the system logs the error information. Error Log Display Format Below is the display format of the error log.
Page 303 7.1.6 Troubleshooting by Error Log Item Description Sub Code SMDR: The 8-digit sub code of the relevant hardware (BBWXYYZZ). Web Maintenance Console: The 6-digit sub code of the relevant hardware (WXYYZZ). (The site number of the PBX can be confirmed in the Site column of the Error Log.) For details about the contents of error sub codes, refer to "7.3.1 Utility—Log—Error Log"...
Page 304 7.1.6 Troubleshooting by Error Log Installation Manual...
Page 305: Networking Information
Section 8 Networking Information This section provides information about topics such as using the PBX in a VoIP network, and the TCP ports used by the PBX. Installation Manual...
Page 306: Information About Using An Ip Network
Note Panasonic IP Cell Station (IP-CS) units are also supported by this PBX for communication on a VoIP network. For details, refer to the Quick Installation Guide for the IP-CS. (i) Connection Outline of VoIP Network with Remote Office LAN...
Page 307: Network Parameters
8.1.1 Using a VoIP Network with the PBX (ii) Connection Outline of VoIP Network with PBX in Other Network Router Headquarters Headquarters PBX with V-IPGW16 card Switching Hub Private IP Network Router PBX with V-IPGW16 card Switching Hub Branch Branch Network Parameters You will need to have the following IP addressing and QoS information to establish VoIP communication on your network.
Page 308 8.1.1 Using a VoIP Network with the PBX Parameter Description Identifies the location of the PBX in the network during VoIP PBX IP Address communications. Identifies the ID of the logical segment within the corporate LAN, VLAN ID through which voice packets from IP telephones travel. For details, refer to "8.1.3 VLAN (Virtual LAN)".
Page 309: Dhcp (Dynamic Host Configuration Protocol) Server
PBX to identify their locations on the network. While these addresses can be assigned manually, it is also possible to use a DHCP server to automatically assign IP address information. The KX-NS1000 has a DHCP Server feature. Therefore, the PBX can act as a DHCP server or DHCP client depending on its settings. When the PBX’s DHCP Server feature is enabled, it allows you to centrally manage and automate the assignment...
Page 310: Vlan (Virtual Lan)
8.1.3 VLAN (Virtual LAN) 8.1.3 VLAN (Virtual LAN) VLANs are logical segments within a corporate LAN. By assigning VLAN settings to IP telephones, it is possible to separate the packets transmitted by an IP telephone according to the type of data and specify which VLAN each data type will be sent over.
Page 311: Jitter Buffer
8.1.5 Voice Activity Detection (VAD) Note • This VLAN feature complies with IEEE (Institute of Electrical and Electronics Engineers) 802.1Q. • The PBX receives VLAN settings only from the connected switching hub. Therefore, VLAN settings for the PBX must be assigned at the switching hub. •...
Page 312: Network Configuration
8.1.6 Network Configuration 8.1.6 Network Configuration You must evaluate the structure of the existing network to see if a VoIP network can be implemented. Below are the points that should be evaluated. Is the IP network a managed network? A VoIP network should be implemented on a managed IP network such as Frame Relay, Leased Line, or IP-VPN (Virtual Private Network).
Page 313 8.1.6 Network Configuration How is the PBX connected to remote extensions? When the PBX is connected to a remote extensions via public IP network without using IP-VPN, address translation techniques (e.g., NAT/NAPT) are used. These methods prevent VoIP communications from being carried out effectively.
Page 314 8.1.6 Network Configuration Connection via Public IP Network Local IP Address Domain Built-in Media Relay Gateway Router Global IP Address Domain Public IP Network Router Local IP Address Domain Installation Manual...
Page 315 8.1.6 Network Configuration Are the network devices located appropriately for effective VoIP communications? Transmission delays can cause pauses and loss in VoIP communications. The more network devices (e.g., routers and switching hubs) there are between the PBX and IP telephones or the IP network interface, the longer the transmission delays.
Page 316: Network Devices
8.1.7 Network Devices 8.1.7 Network Devices You must evaluate the network devices that are used in the existing network to see if a VoIP network can be implemented. Below are the points that should be evaluated. Can the firewall pass packets appropriately? If the VoIP network contains a firewall, the firewall must be configured appropriately to allow VoIP packets to pass through the network without being blocked by filtering.
Page 317: Qos (Quality Of Service)
8.1.8 QoS (Quality of Service) 8.1.8 QoS (Quality of Service) Some routers permit the configuration of priority control features. This allows the router to give higher priority to voice packets and lower the rate of loss and delays during transmissions, hence improving speech quality. It is strongly recommended that you use this feature, especially in networks where traffic is heavy.
Page 318: Network Time Protocol (Ntp)
NTP server directly. For a SIP phone to receive and update its time setting via the KX-NS1000, the NTP server feature must be enabled. To enable this feature refer to "28.2.4 Network Service—[2-5] Server Feature—NTP" in the PC Programming Manual.
Page 319: Trunks
8.2.1 Avoid Multiple IP Networks 8.2 H.323 Trunks This section explains information that is necessary for setting up a H.323 QSIG network over an IP network. 8.2.1 Avoid Multiple IP Networks A huge degradation in speech quality will be produced when calls are made through multiple IP networks as shown below;...
Page 320: Gatekeeper
8.2.3 Bandwidth Assessment 8.2.2 Gatekeeper The following are the general functions of a gatekeeper: • Dialled number-to-IP address translation • Authentication • Bandwidth control The gatekeeper provides these network management functions to registered clients. To register with the gatekeeper, you need to configure the V-IPGW16 card to use the gatekeeper and programme the GK Settings table through system programming.
Page 321 8.2.3 Bandwidth Assessment Required Bandwidth for Each IP Extension Card To allow all IP telephones to make calls simultaneously, it is necessary to keep available the bandwidth required by an IP extension card with the maximum number of IP telephones connected. Provided below is the formula to calculate the amount of bandwidth required for each IP extension card.
Page 322: Additional Information
8.2.3 Bandwidth Assessment Therefore, inform your network administrator and make sure that the network can support a bandwidth of 611.2 kbps even when the network is under conditions of maximum traffic. Note It is recommended that all cards on a VoIP network have the same packet sending interval. Additional Information As described above, it is possible to control the required bandwidth by selecting a certain combination of codec and packet sending interval.
Page 323: Virtual Voip Gateway Card Specifications
8.2.4 Virtual VoIP Gateway Card Specifications 8.2.4 Virtual VoIP Gateway Card Specifications For details about the RFCs and protocols for the V-IPGW16 card, refer to the following specifications. ITU-T H.323 H.225.0 H.245 Codecs G.711 (a-law and µ-law) G.729A Voice Operations Echo Cancellation (48 ms) Jitter Buffer (200 ms) VAD (Voice Activity Detection)
Page 324: Sip Trunks
8.3.1 IP Telephony Service 8.3 SIP Trunks This section provides information on using SIP trunks with the PBX. 8.3.1 IP Telephony Service The Virtual 16-Channel SIP Trunk Card (V-SIPGW16) is a virtual trunk card which is designed to be easily integrated into an Internet Telephony Service provided by an ITSP (Internet Telephony Service Provider).
Page 325: Nat Traversal
8.3.1 IP Telephony Service • You need to subscribe with an ITSP for telephone connection. The ISP and ITSP may be part of the same company. Note • VoIP communication using the V-SIPGW16 card may deteriorate depending on the ITSP being used. •...
Page 326 8.3.1 IP Telephony Service Internet STUN STUN STUN Fixed IP Address Fixed IP Address Fixed IP Address STUN STUN STUN Server Server Server Server Server Server Server Server Server ISP/ITSP ISP/ITSP ISP/ITSP ISP/ITSP ISP/ITSP ISP/ITSP Router (NAT enabled) Switching IP-PT PBX with V-SIPGW16 Card Note...
Page 327: Sip Requirements
8.3.4 Bandwidth Requirements 8.3.2 SIP Requirements Port Requirements Required Ports for Each Channel When configuring a router with NAT enabled, you need to secure a certain number of ports for each SIP and RTP/RTCP channel. For RTP/RTCP, the number of required ports is double the number of activated SIP trunks (Ch).
Page 328 8.3.4 Bandwidth Requirements Note that the amount in the table is only a guide. Subscribe to a network that has enough bandwidth. If the amount of bandwidth required for VoIP communications is larger than what the network can accommodate, speech quality will be compromised. Required Bandwidth for Each Channel The required bandwidth depends on what combination of codecs and packet sending interval is used.
Page 329: Virtual Sip Trunk Card Specifications
8.3.5 Virtual SIP Trunk Card Specifications 8.3.5 Virtual SIP Trunk Card Specifications For details about the RFCs and protocols for the V-SIPGW16 card, refer to the following specifications. Items Specification SIP RFCs RFC3261 (UDP only) RFC3262 (PRACK) RFC3264 (Offer/Answer) RFC3311 (UPDATE) RFC3581 (Symmetric Response Routing/rport) RFC4028 (Session Timer) Codecs...
Page 330: Types Of Pbx Networks
"LED Indications". Conditions • A One-look network must consist only of KX-NS1000 PBXs. • The sites that will be included in a One-look network must be connected over a private IP network before setting up the One-look network.
Page 331 The number of simultaneous calls is proportional to number of extensions registered to the PBX, as shown in the chart below. The proportion is approximately 0.25 when the number of registered extensions is 100. For more information about the number of simultaneous calls, ask your local Panasonic dealer. Number of Registered Extensions...
Page 332 8.4.1 One-look Network Packet Sending Interval Codec 20 ms 30 ms 40 ms 60 ms G.711/G.722 80 kbps 74.7 kbps 72 kbps 69.4 kbps G.729A 24 kbps 18.7 kbps 16.0 kbps 13.4 kbps G.722 is only available for calls between KX-NT300 series IP-PTs, KX-NT500 series IP-PTs, and some SIP phones that support this codec during peer-to-peer communication.
Page 333: One-Look Networking Survivability
8.4.2 One-look Networking Survivability Bandwidth assessment for IP network B: • Bandwidth required for VoIP communication = Number of simultaneous calls ´ 2 ´ Required bandwidth for codecs (kbps) = 12 ´ 2 ´ 80 = 1920 kbps • Bandwidth required for signalling Number of simultaneous calls ´...
Page 334 8.4.2 One-look Networking Survivability Isolated site A site that will be disconnected from other sites during a fault. Slave site A Slave site where the Isolated setting is disabled. Backup Master Mode In this mode, you specify a Backup master site. When a fault occurs to a Master site in a One-look network, the Backup master site will act as Master site temporarily after the whole system resets.
Page 335: Recovering From Backup Master Operation To Master Operation
8.4.2 One-look Networking Survivability For details, refer to "5.6.4 Local Alarm Information" in the Feature Guide. Backup Master Mode Setup Procedure Specifying a Backup master site To use Backup master mode, you have to specify a site in the One-look network as a Backup master site. Only a Slave site that is in the INS or FAULT state can be specified as the Backup master site.
Page 336: Led Indication
8.4.2 One-look Networking Survivability Isolated Mode When faults occur to a Master site and Backup master site, or when a Slave site is isolated because of network failure, the Slave site can continue limited communication services independently at its site. ITSP ITSP Slave Unit...
Page 337: Automatic Rerouting To Secondary Pbx
8.4.2 One-look Networking Survivability Isolated Mode Programming Procedure Enabling Isolated Mode The Isolated Mode setting is set to Disable by default. Follow the procedure below to enable this setting using Web Maintenance Console. Procedure Select the Slave unit to be programmed from the Home screen, or by using the site selection drop-down menu.
Page 338 8.4.2 One-look Networking Survivability • The following extensions and trunks are not automatically rerouted. – Legacy extensions and legacy trunks that are connected to the KX-NS1000 – Extensions and trunks used with legacy gateways • There are conditions for specifying a Primary PBX and Secondary PBX for a KX-UT series SIP phone installed at a remote site when the One-look network consists of 3 or more sites.
Page 339: Um Group Failover
8.4.2 One-look Networking Survivability UM Group Failover During a PBX operation failure, incoming calls will be automatically redirected to the specified Unified Messaging group. Each Unified Messaging group can be assigned a failover destination. Reference For more information about UM Group Failover, refer to "4.2.3.3 UM Group Failover" in the Feature Guide. For information about programming UM Group Failover, refer to "11.7.2 PBX Configuration—[3-7-2] Group—UM Group—Unit Settings"...
Page 340: Qsig Network
• KX-NSN002: Activation Key for QSIG Network (QSIG Network) Networking Notes When a KX-NS1000 is included in the H.323 QSIG network, the PBX must be specified as a Master unit. Note • For more details about H.323 QSIG networks, refer to "4.3.1 TIE Line Service" in the Feature Guide.
Page 341: Working With Multiple Pbx Networks
8.4.4 Working with Multiple PBX Networks 8.4.4 Working with Multiple PBX Networks It is possible to connect a One-look network to other PBXs via H.323 QSIG network. In an H.323 QSIG network, the One-look network appears as one PBX. Image of multiple PBX networks: H.323 QSIG Network Node 1:...
Page 342: Port Security
8.5 Port Security 8.5 Port Security If the VoIP network contains a firewall, the firewall must be configured appropriately to allow VoIP packets to pass through certain ports of the ports listed below without being blocked by filtering. The ports for which you need to configure the firewall may vary depending on the network conditions.
Page 343 8.5 Port Security Changeable/ Port Number Protocol Application Client/Server Fixed 8080 Web Maintenance Console Changeable 9300 PTAP Changeable 10000– H.323 Dynamic Port Changeable 10895 (H.225 Send, H.245 Send/ Receive, Connection-less [TCP] Send Port) 20000 UM-VMA Server Fixed 30021 TCP/UDP FTP/FTPS Server Changeable 32727...
Page 344 8.5 Port Security Changeable/ Port Number Protocol Application Client/Server Fixed TCP/UDP ACS-MDW Server Media Gateway Control Protocol. Used for call control command data and LCD/LED data transmission. Used by UPS daemon. Used by Unified Messaging. Port Numbers for MNT Port Changeable/ Port Number Protocol...
Page 345 8.5 Port Security Changeable/ Port Number Protocol Application Client/Server Fixed 40000– TCP/UDP FTP/FTPS-Data Server Changeable 40095 50000– SNMP TRAP Client Fixed 65535 TCP/UDP Client (Ephemeral) TCP/UDP FTP/FTPS-Data Client Client Client SYSLOG Client TCP/UDP SMTP Client TCP/UDP SMTP over SSL Client TCP/UDP POP3 Client...
Page 346: Built-In Router
One-look network. Also, secure connections can be established with smart phones. The built-in router functions as an IPv4 access router and supports Gigabit Ethernet. Smart Phone ITSP Network Server KX-NS1000 KX-NS1000 Built-in Built-in Router Router Switching...
Page 347 8.6.1 Built-in Router Overview Feature Description & Reference DNS Client The DNS client feature of the built-in router. ® 8.6.5 DNS Client Protocol Bridge Acts as a bridge between the WAN and LAN for packets of a specified protocol. ® 8.6.6 Protocol Bridge—IPv6 Bridge ®...
Page 348: Wan Connection
8.6.2 WAN Connection Feature Description & Reference Pass IPsec Pass-through Allows IPsec protocol packets to/from a Through specified device on the LAN to pass across the WAN–LAN boundary. ® 8.6.19 IPsec Pass-through PPTP Pass-through Allows PPTP protocol packets to/from a specified device on the LAN to pass across the WAN–LAN boundary.
Page 349: Dhcp Relay Agent
8.6.3 DHCP Relay Agent You can confirm the current connection status of the WAN interface in Web Maintenance Console. Also, malfunctions in the WAN connection session (router malfunctions) are indicated by the status LED on the PBX itself. Malfunction Status LED WAN connection session malfunction (router malfunction) Red Flashing •...
Page 350: Dynamic Dns
FTP or e-mail for updating the DNS record, this PBX only supports HTTP. • The KX-NS1000 supports only type A records. • For details about what values to use for the DNS server settings, consult the network administrator.
Page 351: Dns Client
Built- in Router IP-PT Switching KX-NS1000 Conditions • A primary and secondary DNS server can be specified in the WAN-side network settings. The PBX will query the primary DNS server first. If that query fails, the PBX queries the secondary server.
Page 352: Protocol Bridge-Ipv6 Bridge
8.6.7 Protocol Bridge—PPPoE Bridge 27.2.1 Router Configuration—Setup—[1-2-1] WAN—Connection Settings—Static IP → Preferred DNS IP Address → Alternative DNS IP Address 27.2.1 Router Configuration—Setup—[1-2-1] WAN—Connection Settings—DHCP → Preferred DNS IP Address → Alternative DNS IP Address 27.2.1 Router Configuration—Setup—[1-2-1] WAN—Connection Settings—PPPoE →...
Page 353: Mac Address Clone
8.6.8 MAC Address Clone (Normally, PPPoE frames from the LAN side are not addressed to the PBX. PPPoE frames addressed to a device other than the PBX are bridged (both WAN ® LAN and LAN ® WAN)). – If PPPoE Bridge is disabled PPPoE frames are not bridged.
Page 354: Routing
To avoid this, the following priorities are applied to the filters. In the table, priority 1 has the highest priority, and priority 13 has the lowest priority. Destination Priority Security rule KX-NS1000 WAN to WAN to LAN LAN to WAN to WAN...
Page 355: Firewall-Packet Filtering
8.6.11 Firewall—Packet Filtering Destination Priority Security rule KX-NS1000 WAN to WAN to LAN LAN to WAN to WAN KX-NS1000 VoIP Port Dynamic Settings – – ü ü NET BIOS Packet Filtering – – – – Private IP Address Filtering –...
Page 356: Firewall-Stateful Packet Inspection
8.6.13 Firewall—DoS Protection Setting Description Protocol number Specify a protocol number directly (0–255) Specify a protocol type (ICMP, TCP, UDP, TCP&UDP) Originating IP address By specifying a subnet, you can apply the filter to a range of addresses. Destination IP address By specifying a subnet, you can apply the filter to a range of addresses.
Page 357: Firewall-Other Security Settings
8.6.14 Firewall—Other Security Settings PC Programming Manual References 27.7 Router Configuration—Firewall—[2-1] One Touch Security 8.6.14 Firewall—Other Security Settings Description The following additional filtering settings are available. Other Security Settings Description Private IP Address Filtering Block private IP addresses ICMP Echo Request Packet Filtering Block ICMP echo requests ICMP Redirect Settings Settings for sending and receiving ICMP...
Page 358: Dynamic Napt (Ip Masquerade)
8.6.16 Static NAPT (Port Forwarding) 8.6.15 Dynamic NAPT (IP masquerade) Description This feature dynamically changes the address and port of packets accessing the WAN from the LAN. This makes it possible for multiple devices to connect to the outside. You can enable and disable this feature for each built-in router. Note The PBX must remember the mapping of IP addresses and ports for packets leaving the LAN.
Page 359: Dmz Host
PBX LAN interface. • When the KX-NS1000 is the RTP terminal Specify the port range for RTP to a port range that is not applicable to the dynamic NAPT feature. By doing so, the port numbers of RTP packets sent from the LAN are not changed by dynamic NAPT, and RTP packets can use the port number negotiated by SIP.
Page 360: Ipsec Pass-Through
The IPsec pass-through feature cannot be used together with the PBX’s IPsec feature or the VPSS feature. This is because when IPsec packets pass through to the LAN, they cannot be distinguished from VPN (IPsec) packets for the KX-NS1000. •...
Page 361: Pptp Pass-Through
8.6.21 L2TP Pass-through 8.6.20 PPTP Pass-through Description For VPN packets that use PPTP and are sent and received from a specified device on the LAN, you can configure settings so that (1) the port number is not changed when these packets are sent and received and (2) these packets are allowed to cross the LAN–WAN boundary uninhibited.
Page 362: Quality Of Service (Qos)
8.6.22 Quality of Service (QoS) L2TP is a tunnelling protocol for layer 2 (data link layer) of the OSI model. The send/receive port number for packets additionally indicates which tunnelling protocol the packets are using. If the port number is changed by the dynamic NAPT (IP masquerade) feature, the information that indicates the tunnelling protocol will be lost, and end-to-end communication will be impossible.
Page 363: Vpn-Ipsec
The receiving security gateway decrypts the data and sends it to the destination host. Built-in Built-in Router Router Switching Switching KX-NS1000 KX-NS1000 IP-PT IP-PT VPN Tunnel Mode VPN Transport Mode VPN Transport Mode VPN connection procedure overview...
Page 364 After an SA is established, encapsulate packets and transmit them securely. Example: Establishing a VPN in transport mode Built-in Built-in Router Router Switching Switching KX-NS1000 KX-NS1000 IP-PT IP-PT SA (Security Association) Encapsulation Encapsulation Features The following settings are available to modify establishing a VPN connection over IPsec.
Page 365 Encapsulating Security Payload (ESP) • The maximum number of VPNs that can be established between sites on a One-look network and between KX-NS1000 PBXs and Android/iOS devices is shown in the following table: Connecting Device Maximum Number of VPN Connections...
Page 366: Vpn-Vpss Setting
The VPSS (VPN Simple Setting) feature allows you to automatically create a complex, full-mesh VPN. When constructing a multi-site system with KX-NS1000 PBXs, you can create a VPN with IPsec to ensure secure communication between sites, but with VPSS, a complex, full-mesh VPN can be created automatically, as shown in the following figure.
Page 367 To connect PBXs over a VPN, the Master unit and backup Master unit must both have static IP addresses. • Users cannot use the VPSS function when more than one KX-NS1000 is on the same local network. In this type of configuration, the user must perform custom settings in whole or in part for a VPN connection.
Page 368: Router Command
8.6.26 WAN Port Mirroring • When using VPSS, opposing subnets of KX-NS1000 PBXs are automatically configured. However, subnets created by subsequent external routers are not taken into account. • In routing settings for crossing subnets, a maximum of 4 network addresses for adjacent segments, satellite offices, etc., can be configured for each site.
Page 369: Appendix
Section 9 Appendix This section provides information about PBX Region Suffix Codes and Areas, System Prompt Languages, and the revision history. Installation Manual...
Page 370: Pbx Region Suffix Codes And Areas
9.1 PBX Region Suffix Codes and Areas 9.1 PBX Region Suffix Codes and Areas According to the following table, select the appropriate Suffix Code and Area for your PBX to localise PBX settings to your location. For KX-NS1000NE Suffix Code Area Suffix Code Area...
Page 371 9.1 PBX Region Suffix Codes and Areas For KX-NS1000AL Suffix Code Area Australia New Zealand Installation Manual...
Page 372: System Prompt Languages
• No. 1 is set by default. For details, see "24.4 UM Configuration—[5-4] System Parameters—Parameters—Prompt Setting—Prompt Setting" in the PC Programming Manual. System prompt languages stored in the Storage Memory Card (installed by default) KX-NS1000 Suffix No. 1 UK-English UK-English...
Page 373 9.2 System Prompt Languages System prompt languages stored in optional Storage Memory Cards KX-NS0135/ KX-NS0136/ KX-NS0137 Suffix No. 1 UK-English (Primary) No. 2 German No. 3 Spanish No. 4 Italian No. 5 Swedish No. 6 Dutch No. 7 CA-English No. 8 CA-French Installation Manual...
Page 374: Revision History
9.3.1 PCMPR Software File Version 002.0xxxx 9.3 Revision History 9.3.1 PCMPR Software File Version 002.0xxxx New Options • Equipment Compatibility for KX-NS1000 – Stacking Master Card (STACK-M) KX-NS0130 – Stacking Card for KX-NCP Series (STACK-S (NCP)) KX-NS0131 – Stacking Card for KX-TDE Series (STACK-S (TDE))
Page 375: Pcmpr Software File Version 002.1Xxxx
9.3.2 PCMPR Software File Version 002.1xxxx 9.3.2 PCMPR Software File Version 002.1xxxx New Options • Equipment Compatibility for KX-NS1000 – Expansion Cabinet KX-NS1020 New Contents • 5.12 Automatic Configuration of Mailboxes Changed Contents • 2.1.1 System Configurations • 2.3.3 System Capacity •...
Page 376: Pcmpr Software File Version 003.0Xxxx
3.1.1 Type and Maximum Number of Activation Keys • 4.2.2 Names and Locations • 4.3.1 Mother Board • 4.4 Virtual Cards • 4.6.1 STACK-M Card (KX-NS0130) • 4.6.3 STACK-S (TDE) Card (KX-NS0132) • 4.10 Connection of Peripherals • 4.13 Starting the KX-NS1000 Installation Manual...
Page 377 5.2 PC Connection • 5.3 Starting Web Maintenance Console • 5.3 Starting Web Maintenance Console – Converting KX-TDE, KX-NCP or KX-TDA100D System Data for Use with the KX-NS1000 – KX-TVM System Prompt and Mailbox Data Import • 5.4.1 Easy Setup Wizard •...
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9.3.4 PCMPR Software File Version 003.2xxxx 9.3.4 PCMPR Software File Version 003.2xxxx Changed Contents • System Components • Introduction • 2.3.3 System Capacity • 3.1.1 Type and Maximum Number of Activation Keys • 4.11.1 LAN Connection for the Main Unit •...
Page 379 • Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access Panasonic System Networks Co., Ltd. declares that the KX-NS1000UK and the KX-NS1000NE are in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Page 380 Web Site: http://www.panasonic.net/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

Panasonic KX-NS1000 Installation Manual

1 Safety Precautions

2 System Outline

3 Information about the Activation Keys

4 Installation

5 Programming Information

6 Information about Stacking Pbxs

7 Troubleshooting

8 Networking Information

9 Appendix

Quick Links

Installation Manual

Troubleshooting

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Summary of Contents for Panasonic KX-NS1000