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9
V
ECTION
ERTICAL
The need for call recording can be found in virtually any business. Any business that
deals with customers over the telephone or takes orders over the telephone could
benefit from the D
provides. However, below are a few key vertical markets to keep in mind when
launching this product to your customer base:
Brokers – legally required to record all transactions, many small brokers cannot
afford high-end Call Logger solutions, now rely upon tape recorders etc. The D
VSR offers a solution to a known problem. The problem is that they do not know about
our solution. Propose on new sales and go back to your existing base for add-on
opportunities.
Legal – the ability to track and monitor all correspondence related to proceedings is
critical to the legal profession. The D
works whether utilizing the handset of a telephone or in a conference room on a
speakerphone. Conversations can be immediately e-mailed to associates for review
as well.
Leasing Agencies – the accuracy of communication can be critical when it comes to
lease terms and the many options available today. Recording calls with the D
VSR ensures accuracy of transactions and can be used to clear up
misunderstandings after the fact.
Insurance Agencies – timing and accuracy is critical in the insurance field.
Additionally, many insurance agencies are now diversifying and providing financial
services as well. This need for accuracy and the diversification into the financial field
may place a requirement of call recording to meet regulations. The traditional problem
has been the expense associated with these implementations, the D
small and large agencies needs.
Schools – security is a growing concern in all areas of industry, but no more so than
in our schools. By placing a D
school, calls of a security nature can immediately be forwarded to alert security via
e-mail, even before the conversation is complete (using our snapshot feature). If
caller-id is delivered we can also capture that information (check version for support)
and deliver the recorded conversation with important notes about the call or the
circumstances.
Public Safety – 911 centers are all equipped with very sophisticated Call Logging
equipment, however, often local police and fire department offices are poorly
equipped to record incoming calls. The D
important ability to listen back to a live call, while still recording (snapshot) - often
critical to verify name/address of caller.
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18
M
A
ARKET
PPLICATIONS
term
VSR and the increased customer service and quality control it
term
:
term
VSR provides a cost-effective solution that
VSR in a few key answering points within the
term
VSR solves this and has added the
Electra Elite IPK
term
term
term
VSR fits the
Owner's Manual
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