Canon K-64 User Manual page 141

Connection Issues
The following connection-related issues may arise during operation of the Viewer:
Cannot connect to camera.
Situation In the Viewer the screen has gone black and a message appears
stating 'Could not connect to camera'.
Solution A number of solutions could apply. The network could be down, the
physical connection to the Camera Server could be broken or the camera
may not be powered.
Cannot connect to Master Storage Server.
Situation You have launched the Viewer and a connection to the Master Storage
Server error message appears.
Solution The specified Storage Server is probably not on the network. If it is, make
sure the computer it resides on is powered and the Storage Server
is running. On the Storage Server computer, open the Storage Server
Configuration utility. If the Storage Server is not running, click the Start
Storage Server button (
The Configuration and Preferences screen takes a long time to open.
Situation When you switch from the Viewing Screen to the Configuration and
Preferences screen, a Please wait... message appears and remains on
screen for a long time.
Solution You may have a lot of cameras to disconnect from as waiting time
is dependent on disconnecting from each camera/Camera Server on the
network. Remove non-essential or low priority cameras from your Viewing
Screen.
Fails to connect to Storage Servers when you switch to the Configuration and
Preferences screen.
Situation You have switched to the Configuration and Preferences screen and an
error message appears stating a failure to connect to a particular Storage
Server (name), even though it can still connect to the Master Storage
Server.
Solution Access to the Storage Server may be denied for a number of system
reasons or the Storage Server computer may not be powered. A network
error could also be responsible. See your System Administrator.
P. 22).
Troubleshooting
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