Panasonic DBS-576 Technical Manual page 13

Panasonic offers two PC Console applications for the Attendant position. One is a low-end
product (supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC
Console controls the system's calls from the computer, and the attendant can watch everything on
the PC monitor.
Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension
phone. End-users can control their own phone calls using the computer.

Networking services .
The DBS 576 offers several ways to set up networking -- tying multiple DBS 576 systems together
through the public switching network. E&M Tie Lines let you connect directly to another DBS 576
system using a leased voice line. T-1 Networking lets you tie multiple systems together through
the network, so that (for example) when one location closes for the day, its calls can be picked up
by another location across the country. A user can also turn a long-distance call into a local one by
accessing another location and then dialing the number as a local call.
The system can also be set up in a Tandem (T-1 Network) environment, adding further benefits to
the users at each location. For example, each switch can analyze the number dialed, and
automatically route the call to other locations, extensions, or go through another location's switch
to place a local call.

Automatic Call Distribution .
With the DBS 576's Built-in ACD option, calls can be automatically distributed to the least-busy
extension first, or on a next-available-extension basis. If the extension doesn't answer the call,
you can program the system to continue searching, transfer to a particular extension, transfer to
Voice Mail, or disconnect the call. You can control what the caller hears while he/she is waiting.
Supervisors can instantly access the current status of all agents right from their desk using a
Large-Display telephone - no need for costly computer programs to provide "real-time reporting."
MIS reports can also be generated. For even more sophisticated functionality, Panasonic is
releasing an Enhanced ACD version in the near future, with CTI support and enhanced call
routing/reporting capabilities.

2-Way Call Recording .
This is another Built-in option with the DBS 576. Users can record phone conversations, and store
them (like voicemail messages) in their mailboxes.

 
The DBS 576 is a completely digital system. Information is
exchanged between the major system components using Pulse
Code Modulation (PCM). The conversation exchange between
digital telephones is also digital, converting the digital information to
analog just before it reaches your handset or speaker.
Stored Program Control (SPC) is accomplished via 16-bit and 32-bit
processors. This technology controls the powerful system features
of the DBS 576. Each processor's customized memory (program
settings) is backed up by an on-board, 6-year lithium battery.
The system provides maximum protection from outside power
surges, with built-in triple surge protection for CO outside line
connectors.
Chapter 1 - System Overview


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