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Troubleshooting
Related Manuals for Panasonic Hybrid IP-PBX
Summary of Contents for Panasonic Hybrid IP-PBX
- Page 1 Hybrid IP-PBX Information about IP Proprietary Telephones KX-TDA100 KX-TDA200 Model Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA100/KX-TDA200: Version 2.0...
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Page 2: Table Of Contents
Bandwidth Assessment.....................12 2.1.2 Network Configuration.......................12 2.1.3 Network Devices .......................15 VoIP Requirements Checklist..................17 Installation..................... 19 Installing the IP-EXT16 Card in the Hybrid IP-PBX ............20 3.1.1 Names and Locations .......................20 3.1.2 Installation .........................21 Connecting to the LAN ....................23 3.2.1 Connecting the IP-EXT16 Card..................23 3.2.2... -
Page 3: Introduction
Section 1 Introduction Information about IP Proprietary Telephones... -
Page 4: Overview
1.1.1 Using the IP Proprietary Telephones on the Local Office Panasonic KX-NT series IP proprietary telephones (IP-PTs) allow voice communication over the data network by converting the voice into data. The following diagram shows a simple Voice over Internet protocol (VoIP) network using the IP-PTs at the local office. - Page 5 1.1 Overview Example Entry Parameter Description IP-PT Extn. 101 IP-PT Extn. 102 Identifies the IP address of the primary Default Gateway gateway (typically a router or similar 192.168.0.1 Address device) that exchanges IP packets with the other gateways on the VoIP network. Identifies the location of the IP-EXT card PBX IP Address 192.168.0.100...
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Page 6: Using Ip Proprietary Telephones On The Local And Remote Office Lans
Using IP Proprietary Telephones on the Local and Remote Office LANs By connecting the local office LAN to other LANs at different locations, the IP-PTs on the remote office LANs can be used as extensions of the Hybrid IP-PBX at the local office. Local Office LAN IP-PT Extn. - Page 7 1.1 Overview Network Parameters To use IP-PTs at the remote office, you will need to have the IP addressing and VLAN ID information described in "1.1.1 Using the IP Proprietary Telephones on the Local Office LAN". Local Office Remote Office Parameter IP-PT Extn.
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Page 8: Network Management
Default Gateway Address: 192.168.0.1 Notes • The Hybrid IP-PBX is not able to act as a DHCP server. To use the DHCP client function of IP-PTs, a separate DHCP server is required on the network, as shown above. • The IP address for the IP-EXT16 card cannot be assigned automatically using a DHCP server. This IP address must be assigned manually by using KX-TDA Maintenance Console (PC programming software of the Hybrid IP-PBX). -
Page 9: Vlan (Virtual Lan)
VLAN 1 VLAN 2 Segment for Voice Data Segment for Other Data Switching Hub VLAN 1 VLAN 2 Hybrid IP-PBX Voice Packet Other Packet Other Packet IP-PT Primary Secondary In addition, the IP-PT can transmit voice packets with higher priority than other data packets. As this lowers the rate of loss and delay in transmissions of voice packets, speech quality can be assured to a certain extent. - Page 10 1.2 Network Management • The Hybrid IP-PBX receives VLAN settings only from the connected switching hub. Therefore, VLAN settings for the Hybrid IP-PBX must be assigned at the switching hub. • Some PC LAN cards allow VLAN settings to be assigned. However, when using a PC connected to an IP-PT, the VLAN settings for PC communications must be assigned only to the secondary port of the IP-PT.
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Page 11: Guidance For Voip Installation
Section 2 Guidance for VoIP Installation Information about IP Proprietary Telephones... -
Page 12: Voip Requirements
2.1 VoIP Requirements VoIP Requirements 2.1.1 Bandwidth Assessment When using IP-PTs, you must ensure that the IP network in use has enough bandwidth to support VoIP communications. If the amount of bandwidth required for VoIP communications is larger than the network can accommodate, speech quality will be compromised. - Page 13 2.1 VoIP Requirements Is it possible to have static IP addressing? IP-PTs on the network must always communicate with each other through the IP-EXT16 card, not directly. Therefore, the card must be assigned a static IP address, which must be programmed to each IP-PT on the network.
- Page 14 2.1 VoIP Requirements Does the router not use network address translation (NAT/NAPT)? If the router uses address translation techniques (e.g., NAT/NAPT) to convert between global and local IP addresses, VoIP communications between the IP-EXT16 card and IP-PT cannot be carried out effectively. Therefore, the routers used to access the IP network must not use NAT/NAPT.
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Page 15: Network Devices
RTP (IP-EXT16) Real-time Transport Protocol. 8000 to 8063 Used for voice data transmission. RTP (IP-PT) 8000 to 8063 Maintenance (IP-EXT16) Panasonic proprietary protocol. 9300 Used for communication parameter Maintenance (IP-PT) 9301 negotiation with the PBX, download of country/area data, confirmation of... - Page 16 2.1 VoIP Requirements Protocol Description TCP/UDP Default Port No. DHCP Dynamic Host Configuration Protocol. 67, 68 Used for receiving an IP address from a DHCP server. FTP (Port mode) File Transfer Protocol. 20, 21 Used for receiving a data file from a FTP server to upgrade the firmware version.
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Page 17: Voip Requirements Checklist
2.2 VoIP Requirements Checklist VoIP Requirements Checklist Use the following checklists to see if you can implement a VoIP network. The answers identified in underlined bold-face letters are the required answers for the corresponding questions. Bandwidth Assessment Question Answer Memo Ref. - Page 18 2.2 VoIP Requirements Checklist Network Devices Question Answer Memo Ref. Can the firewall pass packets from IP-PTs? Model of firewall: When a firewall is used, make sure to configure p. 15 the firewall appropriately to allow VoIP packets to pass through the network without being blocked by filtering.
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Page 19: Installation
Installation This section describes the physical installation process of the IP-EXT16 card covering the following topics: (1) installing the card in the Hybrid IP-PBX, and (2) connecting the card and IP- PTs to the LAN. Information about IP Proprietary Telephones... -
Page 20: Installing The Ip-Ext16 Card In The Hybrid Ip-Pbx
3.1 Installing the IP-EXT16 Card in the Hybrid IP-PBX Installing the IP-EXT16 Card in the Hybrid IP- 3.1.1 Names and Locations LEDs RJ45 (100BASE-TX Full Duplex) Indication Light (LED) When the IP-EXT16 card is operating, each LED should show the status identified in bold-face letters under normal conditions. -
Page 21: Installation
DATA Green • ON: Data being transmitted • OFF: No data transmitted 3.1.2 Installation Install the IP-EXT16 card in a free slot of the Hybrid IP-PBX. Insert the card along the guide rails. Guide Rail Information about IP Proprietary Telephones... - Page 22 3.1 Installing the IP-EXT16 Card in the Hybrid IP-PBX Holding the card as shown below, push the release lever in the direction of the arrow so that the card engages securely with the connector on the back board. Back Board Release Lever Turn the 2 screws clockwise to fix the card in place.
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Page 23: Connecting To The Lan
3.2 Connecting to the LAN Connecting to the LAN 3.2.1 Connecting the IP-EXT16 Card Refer to the following example to connect the IP-EXT16 card to the LAN. When the IP-EXT16 card is connected to the LAN for the first time, you must assign IP addressing information to the card. - Page 24 3.2 Connecting to the LAN Connect the cable to the RJ45 connector of the card. Connect the other end of the cable to the switching hub. Connecting to a switching hub RJ45 Router Switching Hub Switching Hub Ethernet Straight Cable IP-PT IP-PT Information about IP Proprietary Telephones...
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Page 25: Connecting The Ip Proprietary Telephones
3.2 Connecting to the LAN 3.2.2 Connecting the IP Proprietary Telephones When an IP-PT is connected to the LAN and power is supplied for the first time, you will be prompted to set network parameters. The network parameters must be set to the IP-PT before it can be used. Refer to "4.2 Programming the IP Proprietary Telephone"... - Page 26 However, if PoE is not available, you will need to connect an AC adaptor to the IP-PT. Notes • Use only the KX-A237 Panasonic AC adaptor for the IP-PT. • Make sure to connect the AC adaptor firmly to the IP-PT parallel to the nub near the connector.
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Page 27: Programming
This section describes the process of programming the IP- EXT16 card and IP-PTs covering the following topics: (1) setting network parameters to the card and IP-PTs, and (2) registering the IP-PTs to the Hybrid IP-PBX. Information about IP Proprietary Telephones... -
Page 28: Programming The Ip-Ext16 Card
4.1 Programming the IP-EXT16 Card Programming the IP-EXT16 Card 4.1.1 Assigning the IP Addressing Information When an IP-EXT16 card is placed on the LAN for the first time, it is necessary to assign IP addressing information to the card. This is done by using the KX-TDA Maintenance Console. Notes •... - Page 29 4.1 Programming the IP-EXT16 Card 6. If the IP address of the default gateway needs to be entered: Double-click System. Double-click IP Extension Settings. In the Gateway Address box, type the IP address of the default gateway Click OK. *1 Valid IP address range: "1.0.0.0" to "223.255.255.255" *2 Valid IP address range: "1.0.0.0"...
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Page 30: Programming The Ip Proprietary Telephone
4.2 Programming the IP Proprietary Telephone Programming the IP Proprietary Telephone 4.2.1 Assigning the IP Addressing Information When Assigning IP Addresses to IP-PTs Using a DHCP Server When using a DHCP server to automate IP address assignment of IP-PTs, only the IP address of the IP- EXT16 card (PBX IP address) must be entered manually. - Page 31 4.2 Programming the IP Proprietary Telephone When Assigning IP Addresses to IP-PTs Without Using a DHCP Server If you are not using a DHCP server on the network, you will have to set an IP address and subnet mask address to the IP-PT, in addition to the PBX IP address. If necessary, also enter the IP address of the default gateway.
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Page 32: Setting The Vlan Parameters
Setting the VLAN Parameters To establish voice communications between IP-PTs, the primary ports of the IP-PTs and the connected Hybrid IP-PBX must belong to the same VLAN. Consult your network administrator and obtain the appropriate VLAN ID. It is possible to place primary and secondary ports of an IP-PT on different VLANs by assigning separate VLAN IDs to each port. -
Page 33: Registering The Ip Proprietary Telephone
Registering the IP Proprietary Telephone 4.3.1 Registering the IP-PT After programming of both the IP-EXT16 card and IP-PT is finished, the IP-PT must be registered to the Hybrid IP-PBX. This is done by using the KX-TDA Maintenance Console. Registration Double-click Configuration. Double-click IP-Extension Port. -
Page 34: De-Registering The Ip-Pt
4.3 Registering the IP Proprietary Telephone 4.3.2 De-registering the IP-PT De-registration Double-click Configuration. Double-click IP-Extension Port. Select the IP-PT by clicking the Select cell, and set it to ON. More than one IP-PT can be selected at a time (only registered IP-PTs can be selected). -
Page 35: A Troubleshooting
Appendix A Troubleshooting Information about IP Proprietary Telephones... -
Page 36: A1 Troubleshooting
PBX IP address. The IP-PT cannot connect to the The wrong IP address, subnet • Check each parameter and enter the Hybrid IP-PBX. mask address, PBX IP address, correct value. or default gateway address was entered. The Ethernet cable is not •... -
Page 37: Error Message
Resets and displays error for 5 seconds while starting up. ERR 2005-XXXX • Connection refused by the NO MORE CONNECTIONS Hybrid IP-PBX Resets and displays error for 5 seconds while starting up. ERR 2006-XXXX • IP address lease time from •... - Page 38 Resets and displays error for 5 seconds while starting up. ERR 2009-XXXX • Error information from the • Consult your network MGCP SERVER REJECTION Hybrid IP-PBX (MGCP administrator. server) Resets and displays error for 5 seconds while starting up. ERR 3001-XXXX • Communication error with •...
- Page 39 A1 Troubleshooting Information about IP Proprietary Telephones...
- Page 40 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. © 2005 Panasonic Communications Co., Ltd. All Rights Reserved.