Problems and Solutions
Reception and copying problems
Problem
The power is on, but no
reception takes place.
The printing paper comes
out blank when you try to
receive a document.
Print quality is poor.
The received document is
faint.
Received images are
distorted.
The quality of copies is
poor and/or dark vertical
lines appear.
160
• Make sure that the telephone line cord is plugged into
the TEL. LINE socket, and not the TEL. SET socket.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
• The print cartridge may need alignment or cleaning.
See page 151.
• Ask the other party to send higher contrast
documents.
• The print cartridge may need replacement. Make a
copy or print a report to check your machine's printing
ability.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• Make a copy or print a report on your fax machine. If
the copy or report is also distorted, your fax machine
may need service.
• Any dirt or material on the scanning glass will cause
spots to appear on copies and transmitted faxes.
Clean the scanning glass as explained on page 148.
Solution