Page 1 MODEL AM-400 DIGITAL MULTIFUNCTIONAL SYSTEM ONLINE GUIDE 1. Installation 2. Copying 3. Sending Faxes 4. Receiving Faxes 5. Special Fax Functions 6. Printing 7. Scanning 8. Printing Lists 9. Maintenance 10. Troubleshooting...
Page 2 CAUTION: For a complete electrical disconnection pull out the mains plug. VORSICHT: Zur vollständigen elektrischen Trennung vom Netz den Netzstecker ziehen. ATTENTION: Pour obtenir une mise hors-circuit totale, débrancher la prise de courant secteur. AVISO: Para una desconexión eléctrica completa, desenchufar el enchufe del tomacorriente. VARNING: För att helt koppla från strömmen, dra ut stickproppen.
Page 3 This is a facsimile product operating in German, Austrian, Swiss, France, Italy, Sweden, Finland, Norway, Denmark, Spain, Portugal, Greece, Hungary and Poland analogue public switched telephone networks which follow the TBR21 Standard. The Declaration of Conformity can be viewed at the following URL address. http://www.sharp.de/doc/AM-400.pdf...
Page 4 Dette produktet oppfyller kravene i direktiv 1999/5/EC. Tämä laite täyttää direktiivi 1999/5/EY. This is a facsimile product operating in British and Irish analogue public switched telephone networks which follow the TBR21 Standard. The Declaration of Conformity can be viewed at the following URL address. http://www.sharp.de/doc/AM-400.pdf...
Page 5 (Poland Only) Deklaracja zgodności według ISO/IEC guide 22 nr 1 Dostawca: SHARP Electronics GES.M.B.H. Sp. z o.o. Oddział w Polsce 02-844 Warszawa, ul. Puławska 469 tel. (+48 22) 545 81 00 OSTRZEŻENIE: Zasilanie urządzenia jest całkowicie wyłączone tylko po wyjęciu wtyczki z kontaktu.
Page 6 (Russian Only) Внимание! Во исполнение Статьи 5 Закона Российской Федерации "О защите прав потребителей", а также Указа Правительства Российской Федерации №720 от 16 июня 1997 г. устанавливается срок службы данной модели – 7 лет с момента производства при условии использования в строгом соответствии с инструкцией...
Page 7 Introduction Welcome, and thank you for choosing a Sharp MFP! The MFP is a combination monochrome printer, copier, fax, and colour scanner. The features and specifications of the MFP are shown below. Print specifications Printer type Laser Toner cartridge yield*...
Page 8: Fax Specifications
Super fine: 15.4 lines/mm Halftone 256 levels Reception modes FAX ONLY, EXT. TEL *Based on Sharp Standard Chart at standard resolution, excluding time for protocol signals (i.e., ITU-T phase C time only). Scanning specifications Scanner type CIS (Contact Image Sensor)
Page 9: General Specifications
Approx. 12.7 kg (including trays and toner and drum cartridges) As a part of our policy of continuous improvement, SHARP reserves the right to make design and specification changes for product improvement without prior notice. The performance specification figures indicated are nominal values of production units.
Page 10: Important Safety Information
Important safety information • Do not disassemble this machine or attempt any procedures not described in this manual. Refer all servicing to qualified service personnel. • Do not install or use the machine near water, or when you are wet. For example, do not use the machine near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Page 11: Trademark Information
Trademark information • Sharpdesk is a trademark of Sharp Corporation. • Microsoft, Windows and Internet Explorer are trademarks of Microsoft Corporation in the U.S.A. and other countries. • Acrobat and Adobe are trademarks of Adobe Systems Incorporated. • Eastman Software is a trademark of Eastman Kodak Company.
Page 12: Table Of Contents
Table of Contents A Look at the Operation Panel 1. Installation Unpacking Checklist ........11 Installation .
Page 13 5. Special Fax Functions Polling (Requesting a Fax Transmission) ....100 Being Polled (Memory Polling) ......101 6.
Page 14: A Look At The Operation Panel
A Look at the Operation Panel QUALITY CONTRAST MENU E-SORT REDIAL ZOOM BROADCAST COPY SCAN DUPLEX SCAN PRINT STOP SPEED ENTER HELP Display This displays messages and prompts to help you operate the machine. ZOOM key Press this key to select an enlargement or reduction setting when making a copy (page 56).
Page 15 CONTRAST key Press this key to select a contrast setting when making a copy (page 57) or sending a fax (page 77). REDIAL key Press this key followed by the Start key to automatically redial the last number dialled (page 71). Stop key Press this key to cancel an operation before it is completed.
Page 16 SPEED key Press this key to dial a fax number using an abbreviated 2-digit Speed Dial number (page 69). Number keys Use these keys to enter the number of copies, dial fax numbers, and enter numbers and letters when storing auto-dial numbers. Start key Press this key when you are ready to begin copying, faxing, or scanning.
Page 17: Installation
1. Installation Unpacking Checklist Before setting up, make sure you have all of the following items. If any are missing, contact your dealer or retailer. Note: The shape of the line cord plug varies by country. An adapter (not shown) is provided in some countries. Toner Drum Telephone...
Page 18: Installation
Installation Installation Attaching the trays Attach the document feeder tray. Slide the output tray into the machine as shown. When it stops, lift the end slightly and push in so that the tray locks in place. Important: The output tray must be attached correctly or the machine will not operate.
Page 19 Installation Releasing the scanner Before plugging in the power cord, pull the scanner release toward you to release the scanner lock. ♦ Caution: Plugging in the power cord without releasing the scanner lock may damage the machine. If you need to move the machine: ♦...
Page 20: Connecting The Power Cord
Installation Connecting the power cord Plug the power cord into a 220 - 230 V, 50 Hz, earthed AC outlet (U.K., Eire: 230 V, 50 Hz, earthed (3-prong) outlet; Russia: 220-240 V, 50/60 Hz, earthed outlet). ♦ Caution: Make sure the scanner has been released as explained on the previous page before plugging in the power cord.
Page 21: Connecting The Telephone Line Cord
Installation Connecting the telephone line cord Insert one end of the line cord into the socket on the back of the machine marked TEL. LINE. Insert the other end into a wall telephone socket. Note: The shape of the line cord plug varies by country. ♦...
Page 22 Installation Setting the dial mode (Russia and Poland only): If you are on a tone dial line, the dial mode must be set to TONE. If you are on a pulse dial line, the dial mode must be set to PULSE. ♦...
Page 23 Installation Extension phone (optional) If desired, you can connect an extension phone to the TEL. SET socket on the machine. Germany: The TEL. SET socket is not available on the machine. We recommend that you plug a telephone (for example a cordless phone) into the middle connector of the TAE wall outlet and the fax line cord into the left connector.
Page 24: Installing The Toner Cartridge And Drum Cartridge
The starter toner cartridge included with the machine can print approximately 1,500 A4-size pages at 5% page coverage. ♦ When replacing the toner cartridge, use a SHARP AM-30DC toner cartridge. One cartridge can print about 3,000 A4-size pages at 5% coverage.
Page 25 Installing the Toner Cartridge and Drum Cartridge Remove the new drum cartridge from its packaging. Insert the drum cartridge into the print compartment, sliding it along the guides. • Do not touch or allow other objects to contact the drum (the green cylinder). This may damage the drum.
Page 26 Installing the Toner Cartridge and Drum Cartridge Grasp the cartridge handle and insert the toner cartridge into the print compartment, sliding it along the guides. • After inserting the cartridge, press on the arrow mark to make sure it “clicks” into place.
Page 27: Resetting The Drum Counter
Installing the Toner Cartridge and Drum Cartridge If you installed a new toner cartridge, NEW TONER? press to select YES (this will reset the toner counter to zero). OK: PRESS START • If you temporarily removed and then replaced an old toner cartridge for maintenance or other reason, press to continue using the previous toner count.
Page 28 Installing the Toner Cartridge and Drum Cartridge Manually resetting the toner counter When a new toner cartridge is installed, the toner counter is reset in Step 7 on the previous page. The procedure below is normally not necessary; however, it can be used in the event that you need to reset the toner counter manually. Display: MENU Press...
Page 29: Loading Printing Paper
Loading Printing Paper Loading Printing Paper You can load up to 250 sheets of A4 paper (max. 80 g/m ) in the paper tray. Caution! Do not use the blank side of paper that has already been printed on. Remove the output tray. Insert a stack of paper into the tray, print side up.
Page 30 Loading Printing Paper Replace the output tray. Russia only: Using letter/legal size paper (setting the paper size) The paper size is normally fixed at A4. In Russia, if you need to use letter or legal size paper, contact your dealer to have the machine adjusted to accept letter/legal paper.
Page 31: Installing The Software
Installing the Software Installing the Software To use the machine as a printer and scanner for your computer, you must install the software and connect a USB cable.The CD-ROM that comes with the machine contains the following software: ♦ MFP Drivers: These consist of the printer driver that allows the machine to be used as a printer, and the scanner driver that allows you to scan using TWAIN and WIA compliant applications.
Page 32 ♦ If the USB cable is connected, a Plug and Play window will appear. Click the Cancel button to close the window and disconnect the cable. Insert the Sharp CD-ROM into your computer’s CD-ROM drive. ® In Windows XP, click the start button, click My Computer, and then double- click the CD-ROM icon.
Page 33 Installing the Software Follow the instructions in the windows that appear. ♦ When the Setup Type Selection window appears, select Standard to install all software components (this should normally be selected). If you only wish to install certain components, select Custom and then select the components that you wish to install.
Page 34 Installing the Software If the installation was a Standard installation, the following window will appear. Click OK. ♦ If you installed the MFP drivers using a Custom installation and did not install Sharpdesk, the following window will appear. Click OK and go to Step 10.
Page 35 Installing the Software The Search Setup Wizard will appear. Follow the on-screen instructions to create an index database for Sharpdesk. Make sure that the power cord of the machine is not plugged in (the machine is powered off), and then connect the USB cable. ♦...
Page 36 Installing the Software Comments: ♦ Do not connect the AM-400 to a hub to which another AM-300/AM-400 is connected. If this is done, the AM-400 will not operate correctly. ♦ If you find that your computer does not recogize the machine or operation is unstable, try connecting the USB cable to a different USB port on your computer, or try a different USB cable (use the shortest possible cable).
Page 37 Installing the Software ♦ ® Note for Windows XP SP2: The following window will appear first. Select No, not this time and click Next. Continue from the previous window. ♦ If the following warning message appears regarding the Windows logo test, click Continue Anyway.
Page 38 Installing the Software After a brief interval, the Found New Hardware Wizard will appear again to install software for using the machine as a printer. Make sure that Install the software automatically (Recommended) is selected and click Next. ♦ If the following warning appears regarding the Windows logo test, click Continue Anyway.
Page 39: Removing The Software
USB cable from your computer and the machine. Open the Control Panel and select Add or Remove Programs (or Add/Remove Programs). Select SHARP AM-400 Series MFP Driver (or Sharpdesk) from the list, and click the Change/Remove button (or the Add/Remove button).
Page 40: Using The Machine As A Shared Printer On A Network
Windows or a version that is older than the server. Configuring settings on the server Follow the appropriate procedure below for the server’s operating system. ® Windows Click the start button and click Printers and Faxes. Right-click the SHARP AM-400 icon and select Sharing.
Page 41 Using the Machine as a Shared Printer on a Network The following window will appear. Click Network Setup Wizard to run the wizard. After running the wizard, the following window will appear. Select Share this printer. ♦ If you would like to change the name, enter a new name (this must be 8 ®...
Page 42 Windows 2000 Click the Start button, point to Settings, and select Printers. Right-click the SHARP AM-400 icon and select Sharing. The following window will appear. Click Shared as. ♦ If you would like to change the name, enter a new name (this must be 8 ®...
Page 43 CD-ROM drive and click OK. You will be prompted to restart your computer. Click OK to restart. Click the Start button, point to Settings, and select Printers. Right-click the SHARP AM-400 icon and select Sharing. Select Shared as on the Sharing tab.
Page 44 ♦ Each client can only print to one AM-400 printer. It is not possible to install printer drivers for multiple AM-400 printers connected to the network (or directly to the client) and switch between those printers.
Page 45 Next. Select Browse for a printer and click Next. Select the AM-400 from the list of shared printers and click Next. Select Yes if you would like to use the AM-400 as the default printer and click Next.
Page 46 Using the Machine as a Shared Printer on a Network Click Finish. ® Windows 2000 Click the Start button, point to Settings, and select Printers. Double-click the Add Printer icon. Click Next in the Add Printer Wizard. The following window will appear. Select Network printer and click Next. Select Type the printer name, or click Next to browse for a printer and click Next.
Page 47 Using the Machine as a Shared Printer on a Network Select the AM-400 from the list of shared printers and click Next. Select Yes if you would like to use the AM-400 as the default printer. Click Next. Click Finish.
Page 48 Using the Machine as a Shared Printer on a Network Select the AM-400 from the list of shared printers and click Next. ® If the server is running Windows XP or 2000, the dialog box below will appear. Click Have Disk and click Next.
Page 49 Using the Machine as a Shared Printer on a Network The following window will appear. Click Next. Select Yes if you would like to use the AM-400 as the default printer and click Next. Select Yes if you would like the printer to print a test page. Click Finish.
Page 50: Entering Your Name And Fax Number
Entering Your Name and Fax Number Entering Your Name and Fax Number Before you begin sending faxes, enter your name and fax (telephone) number as explained below and set the date and time as explained in the following section. Once you enter this information, it will automatically appear at the top of each fax page you send.
Page 51 Entering Your Name and Fax Number Enter your name by pressing number keys for each letter as shown in the chart below. Up to 24 characters can be entered. Example: SHARP = 7777 44 2 777 SPACE = ♦ To enter two letters in succession that require the same key, press after entering the first letter.
Page 52: Setting The Date And Time
Setting the Date and Time Setting the Date and Time The date and time appear in the fax mode display and are printed at the top of every page you fax. Set the date and time as explained below. ♦ If you will not be using fax mode, the date and time do not need to be set.
Page 53 Setting the Date and Time Enter a two-digit number for the month (“01” for January, “02” for February, “12” for December, etc.). DATE 05-02-2005 Example: February The currently set time Enter the year (four digits). appears (example): Example: 2005 TIME 00:00 Enter a two-digit number for the hour (“00”...
Page 54: General Machine Settings
General Machine Settings General Machine Settings Ringer Like a telephone, the machine will ring to alert you when a call comes in. To adjust the volume of the ringer or turn it off, follow the steps below. Display: Make sure that the date and time FAX SETTING display of fax mode appears (if needed MENU...
Page 55 General Machine Settings Alarm volume The machine sounds a three-beep alarm to alert you when an error occurs during fax transmission or reception. To adjust the volume of the alarm or turn it off, follow the steps below. Display: Make sure that the date and time FAX SETTING display of fax mode appears (if needed MENU...
Page 56: Auto Clear
General Machine Settings Auto clear After a fax or copy job is completed, the machine will automatically return all temporary copy settings or all temporary fax settings to the default settings if 60 seconds elapses without any keys being pressed on the operation panel. If desired, you can change the amount of time that must elapse to 30 seconds or 120 seconds, or turn auto clear off so that temporary settings are never automatically cleared.
Page 57 General Machine Settings Key tone off The machine normally sounds a beep (key tone) each time you press a key on the operation panel. If you wish to turn off the key tone, follow the steps below. Display: COPY SCAN MENU Press ) and then...
Page 58: Selecting The Display Language
General Machine Settings Selecting the display language If desired, you can change the language used in the display, reports and lists. ♦ Note: This setting is not available in some countries. Display: COPY SCAN MENU Press ) and then COMMON SETTING Press 1: ENGLISH The display briefly shows...
Page 59: Copying
2. Copying Making a Copy To make a copy, you can place the original on the document glass or insert it into the auto document feeder. ♦ The auto document feeder allows you to load up to 20 A4-size originals at once.
Page 60 Making a Copy Place the original on the document glass or in the auto document feeder. Using the document glass: Open the document glass cover and place the original face down on the glass with the top edge against the document guide. •...
Page 61 Making a Copy • Contrast: Medium (bar at mid-point) (Note: The default contrast setting can be changed as explained on page 61.) • E-Sort (collating sets of copies): OFF • Duplex Scan: OFF Note: After temporary copy settings are selected, the settings will revert to the above default settings if the auto clear time elapses without any keys being pressed on the operation panel (see page 50).
Page 62: Selecting Temporary Copy Settings
Selecting Temporary Copy Settings If MEMORY IS FULL appears... If the memory becomes full while multiple originals are being scanned using the auto document feeder, MEMORY IS FULL will appear in the display. ♦ Press if you want to make copies of only the originals that have already been scanned.
Page 63: Number Of Copies
Selecting Temporary Copy Settings Number of Copies If you wish to make more than one copy of the original (or of each original if you have loaded multiple originals in the auto document feeder), press the number keys to enter the number of copies. ♦...
Page 64: Duplex Scan
Selecting Temporary Copy Settings E-Sort (collating sets of copies) To sort the copies as shown below under “Sorted”, first set the number of E-SORT copies per original (at least “2” copies must be set), and then press once or twice so that “E-SORT ON” appears. E-SORT ON 100% SORT Originals...
Page 65: Permanent Copy Settings
Permanent Copy Settings Permanent Copy Settings The following copy settings remain in effect until they are changed. These settings do not revert to the default settings when the auto clear time elapses or when is pressed. Default copy quality setting The default quality setting (page 57) is “TEXT”...
Page 66: Copy Resolution
Permanent Copy Settings Copy resolution The copy resolution is initially set to 300 dpi. If you need a sharper image, follow the steps below to change the setting to 600 dpi. Display: MENU Press and then COPY SETTING until the display at right appears. Press 1: 300 DPI The display briefly shows...
Page 67 Permanent Copy Settings Default copy contrast setting The default contrast setting (page 57) is medium (this is the setting that is used if you do not make a selection). If desired, you can change the default contrast to a higher or lower level. Display: MENU Press...
Page 68: Using The Auto Document Feeder
Using the Auto Document Feeder Using the Auto Document Feeder Size and weight of originals that can be fed through the auto document feeder Minimum document size: Minimum size Minimum weight 148 mm 52 g/m² 182 mm Maximum document size: The maximum size and weight of documents that you can load in the document feeder depend on how many sheets you load.
Page 69: Loading The Document
Using the Auto Document Feeder Other restrictions ♦ The scanner cannot recognise yellow, greenish yellow, or light blue ink. ♦ Ink, glue, and correcting fluid on documents must be dry before they pass through the document feeder. ♦ All clips, staples, and pins must be removed from documents before loading in the feeder.
Page 70: Copying Onto Envelopes And Cards
Copying onto Envelopes and Cards Insert the document face up into the document feeder. The top edge of the document should enter the feeder first. • DOCUMENT READY will appear briefly in the display. • You can now continue with a copy, fax, or scan operation.
Page 71 Copying onto Envelopes and Cards Place the original on the document glass or in the auto document feeder. Using the document glass: Open the document glass cover and place the original face down on the glass with the top edge against the document guide. •...
Page 72 Copying onto Envelopes and Cards Insert the sheet or envelope into the bypass tray as shown with the print side face down. • When inserting an envelope, the flap should be positioned on the left side as shown. Note: If you find it necessary to remove the sheet or envelope, BYPASS PAPER! press this release and open the...
Page 73: Sending Faxes
3. Sending Faxes Sending a Fax Follow the steps below to send a fax. To dial the fax number of the receiving machine, you can either directly enter the number with the number keys SPEED (Direct Keypad Dialling), or press and enter a two-digit Speed Dial number (Speed Dialling).
Page 74 Sending a Fax Place the original on the document glass or in the auto document feeder. Using the document glass: Open the document glass cover and place the original face down on the glass with the top edge against the document guide. •...
Page 75 Sending a Fax The default temporary fax settings are as follows. To change a setting, see Selecting Temporary Fax Settings on page 77. • Resolution: STANDARD (Note: The default resolution setting can be changed as explained on page 84.) • Contast: NORMAL •...
Page 76 Sending a Fax Check the display. If the name or number shown is correct, press • If you made a mistake when entering a number, press to backspace and clear one digit at a time, and then re-enter the correct digit(s). Scanning of the original(s) will begin.
Page 77: If The Memory Becomes Full
Sending a Fax • If the transmission is completed successfully, the machine will beep once. • If an error occurs, the machine will beep three times and print a Transaction Report to inform you of the problem (see page 130). If the memory becomes full...
Page 78: Storing A Number For Speed Dialling
Storing a Number for Speed Dialling Storing a Number for Speed Dialling SPEED You can dial a fax number by pressing and entering a two-digit number. This is called Speed Dialling. ♦ To use Speed Dialling, you must first store the full fax number in the machine and select a two-digit Speed Dial number for it.
Page 79 Enter a name by pressing number keys for each letter as shown in the chart below. Up to 20 characters can be entered. (If you do not wish to enter a name, go directly to Step 8.) Example: SHARP = 7777 44 2 777 SPACE = ♦...
Page 80 Storing a Number for Speed Dialling Press if you want the machine to STORED #01 OK? use Super G3 mode (the fastest transmission mode) when using this NO: SET SPEED # number. Press if you do not want the machine to use Super G3 mode. YES: PRESS ENTER •...
Page 81 Storing a Number for Speed Dialling Editing and deleting auto-dial numbers If you need to make changes to a previously stored auto-dial number, or clear a number, follow these steps: Display: Make sure that the date and time FAX SETTING display of fax mode appears (if needed MENU press...
Page 82 Storing a Number for Speed Dialling Press ENTER Make the desired changes to the name. • To move the cursor to the right, press . When the cursor is over a letter that you wish to change, press the appropriate number key repeatedly until the desired letter appears (see Step 7 on page 73).
Page 83: Selecting Temporary Fax Settings
Selecting Temporary Fax Settings Selecting Temporary Fax Settings You can adjust one or more of the following temporary fax settings before pressing to begin transmission. Resolution The following resolution settings are available for faxing: STANDARD Use STANDARD for ordinary documents. This setting gives you the fastest and most economical transmission.
Page 84: Line Monitor
Selecting Temporary Fax Settings Duplex Scan Duplex Scan provides a convenient method for faxing multiple two-sided originals using the auto document feeder. When this setting is selected, after the stack of originals is fed through the auto document feeder the first time, you simply turn the stack over (do not change the order of the pages or remove any pages), insert it into the auto document feeder again, and press to scan the back side of the originals.
Page 85: Other Fax Transmission Settings
Other Fax Transmission Settings Other Fax Transmission Settings Checking and cancelling stored fax jobs Follow the steps below to check the fax jobs that are waiting in memory for transmission. You can also use this procedure to cancel a stored fax job. Display: Make sure that the date and time FAX SETTING...
Page 86 Other Fax Transmission Settings Automatic redialling when the line is busy If you use Direct Keypad Dialling, Speed Dialling, or Search Dialling to send a fax and the line is busy, the machine will automatically redial the number. The machine will make two redial attempts at intervals of five minutes. ♦...
Page 87 Other Fax Transmission Settings Press repeatedly to exit. Recall times for automatic redialling when the line is busy If desired, you can change the maximum number of automatic redialling attempts made when the line is busy. ♦ The initial setting is “02” times. Display: Make sure that the date and time FAX SETTING...
Page 88 Other Fax Transmission Settings Automatic redialling after a line error If you use Direct Keypad Dialling, Speed Dialling or Search Dialling to send a fax and a line error occurs during the transmission, the machine will automatically redial the number and attempt to complete the transmission. Retransmission will begin from the page which was being transmitted when the error occurred.
Page 89 Other Fax Transmission Settings The display briefly shows Press the numeric keys to enter the your selection, then: desired interval in minutes (any 2-digit number from 01 to 15; 04 to 15 in 2: RECALL TIMES Poland). Example: 1 minute Press repeatedly to exit.
Page 90 Other Fax Transmission Settings Default resolution for faxing The default resolution for faxing is initially set to STANDARD. If desired, you can change the default resolution to FINE or SUPER FINE. Display: Make sure that the date and time FAX SETTING display of fax mode appears (if needed MENU press...
Page 91: Using An Extension Phone To Send A Fax
Using an Extension Phone to Send a Fax Default Line Monitor setting The default setting for Line Monitor (listening to the line and fax tones through the speaker during a fax transmission) is initially MONITOR OFF. If desired, you can change the default setting to MONITOR ON. Display: Make sure that the date and time FAX SETTING...
Page 92 Using an Extension Phone to Send a Fax Place the original on the document glass or in the auto document feeder. • If the document glass is used, only one page can be transmitted. • If needed, select the resolution and/or contrast. Pick up the extension phone, listen for the dial tone, and dial the fax number of the receiving machine using the keypad of the extension phone.
Page 93: Broadcasting (Sending A Fax To Multiple Destinations)
Broadcasting (Sending a Fax to Multiple Destinations) Broadcasting (Sending a Fax to Multiple Destinations) This function allows you to send the same fax to as many as 100 different destinations in just one operation. ♦ When sending to multiple destinations, only destinations that have been stored as Speed Dial numbers can be selected (full fax numbers cannot be dialled).
Page 94: Broadcasting Using A Group Key
Broadcasting (Sending a Fax to Multiple Destinations) Repeat Steps 4 and 5 for each of the other destinations to which you wish to send the fax (maximum of 100). • MENU To check your selected destinations, press to scroll through them. To delete a destination, scroll to the destination and then press When you are ready to begin transmission, press •...
Page 95: Storing Numbers In A Group
Broadcasting (Sending a Fax to Multiple Destinations) Storing numbers in a Group Groups allow you to send a fax to a group of fax machines by simply specifying the appropriate Group. To store a group of numbers in a Group, follow the steps below.
Page 96: Deleting A Group
Broadcasting (Sending a Fax to Multiple Destinations) Repeat Steps 5 and 6 for each of the other destinations that you want to include in the Group (maximum of 100). • MENU To check your selected destinations, press to scroll through them. To delete a destination, scroll to the destination and then press When you have finished storing the destinations, press ENTER...
Page 97: Timer Transmission
Timer Transmission Press repeatedly to exit. Timer Transmission The Timer function allows you to store a fax job to be transmitted automatically at a specified time. Up to four timer fax jobs can be stored at once, and the time of each can be specified up to a week in advance. ♦...
Page 98 Timer Transmission The first available Press to select SET. Timer number appears: • Note which Timer number (Timer 1, 2, TIMER NUMBER=1 3, or 4) appears in the display. This is the number of the Timer job you are storing. ENTER TIME Enter the time at which you want the fax to be sent.
Page 99 Timer Transmission Specify the destination using one of the methods below: • SPEED Press , enter the 2-digit Speed Dial number of the destination, and press ENTER • Press until the name of the destination appears in the display (if no name was stored, the number will appear), and press ENTER •...
Page 100 Timer Transmission Cancelling a timer job If you need to cancel a timer job before it is performed, follow the steps below. ♦ You will need to know the timer number assigned to the job in order to cancel it. If you don’t remember the number (it appears in the display when you store the job), print out the Timer List.
Page 101: Receiving Faxes
4. Receiving Faxes Selecting the Reception Mode The machine has two modes for receiving faxes: FAX ONLY mode: Select this mode when you only want to receive faxes on your line. The machine will automatically answer all calls on one ring and receive incoming faxes.
Page 102: Using Fax Only Mode
Using FAX ONLY Mode Using FAX ONLY Mode When the reception mode is set to FAX ONLY, the machine will automatically answer all calls on one ring and receive incoming faxes. ♦ The number of rings on which the machine answers can be changed as explained below.
Page 103: Using Ext. Tel Mode
Using EXT. TEL Mode Using EXT. TEL Mode When the reception mode is set to EXT. TEL, you must answer all calls (even faxes) by picking up an extension phone that is connected as explained on page 17. When the machine and extension phone ring, make sure that the date and time display of fax mode appears (if needed press on the machine) and then pick up the extension phone.
Page 104: Reception Ratio
Using EXT. TEL Mode Reception Ratio The machine has been set at the factory to automatically reduce the size of received documents to fit the size of the printing paper. This ensures that data on the edges of the document are not cut off. If desired, you can turn this function off and have received documents printed at full size.
Page 105: Substitute Reception To Memory
Substitute Reception to Memory Substitute Reception to Memory In situations where printing is not possible, such as when the machine runs out of paper, the toner cartridge needs replacement, or the paper jams, incoming faxes will be received to memory. Incoming faxes will also be received to memory if a sheet of paper or envelope is inserted in the bypass tray (fax reception cannot take place on paper in the bypass tray).
Page 106: Special Fax Functions
5. Special Fax Functions Polling (Requesting a Fax Transmission) Polling allows you to call another fax machine and have it send a document (previously loaded in the machine’s feeder or stored in memory) to your machine without assistance from the operator of the other machine. Hint: Polling is useful when you want the receiving fax machine, not the transmitting fax machine, to bear the cost of the call.
Page 107: Being Polled (Memory Polling)
Being Polled (Memory Polling) Your machine will call the other machine and receive the fax. Being Polled (Memory Polling) To let another fax machine poll your machine, you must first store the document in memory using the following procedure. Transmission will take place when the other fax machine calls your machine and activates polling.
Page 108 Being Polled (Memory Polling) If needed, select the resolution and/or contrast (otherwise, skip this step). Press • The document is scanned into memory. • Make sure the reception mode is set to FAX ONLY (see page 95). (When the polling fax machine calls, the machine must answer automatically in order to transmit the document.) Clearing a memory polling document To clear a memory polling document from memory, follow these steps:...
Page 109: Printing
Properties, Setup, or Printer in the Print dialog box (the name of the button varies depending on the application). The SHARP AM-400 Printing Preferences (“SHARP AM-400 Properties” in some versions of Windows) appear. Adjust the settings as desired (see page 104), and then click OK.
Page 110: Selecting Print Settings
(“SHARP AM-400 Properties” in some versions of Windows). ♦ To make temporary changes to the print settings, open the SHARP AM-400 Printing Preferences from an application as explained in Step 2 on page 103. The settings will remain in effect only while the application is running.
Page 111: Page Setup Tab
Selecting Print Settings Page Setup tab • Select the Paper Size and Paper Source. When the Paper Source is set to Tray, the Paper Size can be set to A4. When the Paper Source is set to BypassTray, the Paper Size can be set to Letter, Legal, A4, A5, Envelope #10 (105 x 241 mm), Envelope Monarch (98 x 191 mm), Envelope DL, or A6.
Page 112: Advanced Tab
Selecting Print Settings Advanced tab The Advanced tab is used to specify how the printed image is scaled to the paper. Normally Match Page Size is selected so that the image size matches the paper size selected on the Page Setup tab (the image is not reduced).
Page 113 Selecting Print Settings • If you wish to scale the image to a smaller size, select Auto Scaling. The paper size setting on the Page Setup tab will appear in Current Page Size. Select the size to which you wish to scale the image in Output Size. The amount of the reduction will be shown in the page image.
Page 114: Printing On Envelopes And Cards
♦ Be sure to select the correct envelope or paper size in the Page Setup tab of the SHARP AM-400 Printing Preferences (or “Properties”) before printing. (Select Properties, Setup, or Printer from the Print dialog box to open the SHARP AM-400 Printing Preferences.) Adjust the document guides on the bypass tray to the width of the sheet or envelope.
Page 115 Click “Properties”, “Setup”, or “Printer” (the name of the button varies depending on the application) in the dialog box to open the SHARP AM-400 Printing Preferences (or “Properties”). Set the “Paper Source” to “Bypass Tray” on the “Page Setup” tab and then select the appropriate paper size.
Page 116: Scanning
7. Scanning The machine can be used to scan documents to your computer. Both colour and black and white scanning are possible. You can either begin scanning from a TWAIN- or WIA-compliant software program, or from the operation panel of the machine. ♦...
Page 117 Scanning From a TWAIN Application • Note: The document glass is not suitable for scanning books or other bound documents (the surface to be copied must lie flat on the glass). Using the auto document feeder: Adjust the document guide to the width of your original(s), and then insert the originals face up into the feeder.
Page 118 Scanning From a TWAIN Application In the dialog box that appears, select “SHARP MFP TWAIN I” and click the Select button. Note: The selection WIA-SHARP AM-400 is for WIA applications and is explained in the following section. Click the File menu and select “Acquire Image”.
Page 119 Scanning From a TWAIN Application • If you are using the auto document feeder, select Use Automatic Document Feeder. • If you wish to use the standard preset scanning settings, click Photo or Document as appropriate for the original in the Standard Preset field. •...
Page 120: Scanning From A Wia Application (Windows Xp/Me Only)
Scanning From a WIA Application (Windows XP/Me only) Scanning From a WIA Application (Windows XP/Me only) ® ® If you are using Windows XP or Windows Me, you can scan a document into Paint or any other WIA-compliant application. ♦ The auto document feeder cannot be used to scan a document into a WIA application.
Page 121 Click the File menu and select “From Scanner or Camera”. • The File menu of Paint is shown below. If you have WIA drivers for other devices installed on your system, the “Select Device” window will appear. Select “WIA-SHARP AM-400” and click the OK button.
Page 122 Scanning From a WIA Application (Windows XP/Me only) The following window will appear. Select the desired scan settings and then click the Scan button to begin scanning. • To view a preview of the scanned image using the selected settings, click the Preview button.
Page 123: Scanning From The Scanner Wizard (Windows Xp/Me Only)
Start button, point to Settings, select Control Panel, and then double-click Scanners and Cameras). In the window below, right-click the SHARP AM-400 icon and select Get picture using Scanner Wizard (select Use Wizard in Windows Me). The Scanner and Camera Wizard will open. Follow the instructions in the...
Page 124: Scanning From The Operation Panel
Scanning From the Operation Panel Scanning From the Operation Panel You can scan directly from the machine by selecting scan mode and then one of six scan menus on the operation panel. ♦ To scan from the operation panel, Button Manager must be installed on your computer and must be running.
Page 125 If Scanners and Cameras does not appear in the Control Panel in ® Windows Me, click view all Control Panel options. . Right-click the SHARP AM-400 icon and select Properties. . The SHARP AM-400 Properties appear. Click on the Events tab.
Page 126 Scanning From the Operation Panel . Select SC1 (scan menu SC1) from the Select an event list. . In the Actions field, select Start this program and then select Sharp Button Manager I from the list of programs.
Page 127 Scanning From the Operation Panel . Click the Apply button. . Repeat Steps 4 through 6 for each of events SC2 through SC6 (select Sharp Button Manager I for each event). When finished, click the OK button to close the window.
Page 128 Scanning From the Operation Panel Scanning a document from the operation panel Display: SCAN Press to select scan mode. ∗∗ SCAN ∗∗ The currently selected SCAN : SC1 scan menu appears Place the original on the document glass or in the auto document feeder.
Page 129 Scanning From the Operation Panel Press until the desired scan menu appears in the display. Example: Press once for SC2: SCAN : SC2 Press • If the selected scan menu has been set to display the TWAIN driver settings on your computer (page 125), adjust the settings as desired on your computer and then click the Scan button (see page 112).
Page 130 ® button, select All Programs (Programs in Windows 2000/Me), select Sharp Button Manager I, and then click Button Manager to start Button Manager. . In the Scan Button Destination Settings window, click the tab of the scan menu that you want to configure. Adjust the settings as explained below.
Page 131 Scanning From the Operation Panel • If you wish to have the TWAIN driver open on your computer during scanning from the operation panel to allow you to select scan settings, select Show TWAIN setting screen when scanning. • In the Scan Setup field, select the Colour Mode, Image Area, and Resolution.
Page 132 Scanning From the Operation Panel • When OCR is selected as the application To select the OCR program to be used, click Refer in the OCR field. Select the desired program in the Application window and click OK. The selected program will appear in Start-Up Application.
Page 133 Scanning From the Operation Panel • When Filing is selected as the application To select the folder where the image file will be saved, click Refer in the Filing field. Select the desired folder in the Browse for Folder window and click OK.
Page 134: Printing Lists
8. Printing Lists You can print lists showing settings and information entered in the machine, and recent fax transactions. The lists are described below. To print a list, follow these steps. Display: MENU Press and then REPORT&LIST until the display at right appears. 1.
Page 135: Telephone Number List
Printing Lists Telephone Number List This list shows the fax numbers that have been stored for automatic dialling. Group List This list shows the fax numbers that have been stored in each Group Key. Setup List This list shows your current selections for the MENU key settings. The list also shows your name and fax number as entered in the machine, and a sample of the header printed at the top of every page you transmit (HEADER PRINT).
Page 136: Transaction Report
Printing Lists Transaction Report This report is printed out automatically after an operation is completed to allow you to check the result. The machine is set at the factory to print out the report only when an error occurs. ♦ The Transaction report cannot be printed on demand.
Page 137 Printing Lists Transaction Report print condition You can change the condition under which a Transaction Report is printed out. Follow the steps below. Display: Make sure that the date and time display of fax mode appears (if needed FAX SETTING MENU press ) and then press...
Page 138 Printing Lists Auto print-out of Activity List You can set the Activity List to print automatically whenever information on 30 fax transactions has accumulated. (The Activity List can still be printed on demand at any time.) Follow these steps: Display: Make sure that the date and time display of fax mode appears (if needed FAX SETTING...
Page 139: Maintenance
9. Maintenance Cleaning the Scanning Glasses and Rollers Any dirt, fingerprints, or other small debris on the scanning glasses will degrade the quality of copies, faxes, and scanned images, and increase scanning time. Clean the document glass and the scanning glass in the auto document feeder regularly as explained below.
Page 140: Cleaning The Document Glass
Maintenance Close the auto document feeder cover, pressing down on both sides to make sure it clicks into place. Press down on the marks Cleaning the document glass Open the document glass cover and clean the document glass by wiping it with a soft, dry cloth (be sure not to use a cloth that will scratch the glass).
Page 141: Cleaning The Housing
Maintenance Cleaning the print rollers Clean the print rollers frequently to prevent smudges or other dirt from appearing on your output. To clean the rollers, press the side cover release to open the side cover, and then clean the rollers indicated below with a clean cloth.
Page 142: Replacing The Toner Cartridge
Once a fax is received, it will be held in memory and printing will no longer be possible. Replace the toner cartridge with the following cartridge: Sharp AM-30DC toner cartridge ➊ ➋...
Page 143: Replacing The Drum Cartridge
Maintenance Continue from Step 4 on page 19 to install the new toner cartridge. Replacing the Drum Cartridge Viewing the total number of pages printed To maintain excellent printing quality, we recommend that you replace the drum cartridge after 20,000 pages have been printed. Follow these steps to view the total number of pages printed: Display: MENU...
Page 144 Maintenance Replacing the drum cartridge When 20,000 pages have been printed, DRUM LIFE OVER will appear in the display. Replace the drum cartridge with the following cartridge: Sharp AM-90DR drum cartridge ➊ ➋ Press the side cover release , open the side cover , and then open ➌...
Page 145 Maintenance Grasp the drum cartridge handle and gently pull the old cartridge out of the machine. Remove the new drum cartridge from its packaging. Insert the drum cartridge into the print compartment, sliding it along the guides. • Do not touch or allow other objects to contact the drum (the green cylinder).
Page 146: Troubleshooting
10. Troubleshooting Problems and Solutions Line error Problem Solution LINE ERROR appears in A line error occurs when your machine cannot the display. communicate correctly with the other fax machine. The error is usually due to a problem on the phone line.
Page 147 Problems and Solutions Dialling and fax transmission problems Problem Solution No dial tone when you • Make sure that the telephone line is properly pick up an extension connected to both the TEL. LINE socket and the wall phone connected as socket (see page 15).
Page 148 Problems and Solutions Fax reception problems Problem Solution The machine doesn't • Make sure that the reception mode is set to FAX receive faxes ONLY (see page 95). automatically. The power is on, but • Make sure that the telephone line cord is plugged into reception does not take the TEL.
Page 149: Copying Problems
Problems and Solutions Copying problems Problem Solution The quality of copies is • Any dirt or material on the scanning glasses will poor and/or dark vertical cause spots or lines to appear on copies (and on lines appear when the transmitted faxes and scanned images).
Page 150: General Problems
Problems and Solutions General problems Problem Solution Nothing appears in the • Make sure the power cord is properly plugged into a display. power outlet. • Connect another electrical appliance to the outlet to see if it has power. The machine does not •...
Page 151: Messages And Signals
Messages and Signals Messages and Signals Display messages ADD PAPER Check the printing paper. If the tray is empty, add paper. If there is paper in the tray, make sure it is inserted correctly (take out the stack, align the edges evenly, and then reinsert it in the tray).
Page 152 Messages and Signals DRUM LIFE OVER This appears when the drum cartridge needs replacement. FAX RX IN MEMORY A fax has been received in memory because the toner cartridge needs replacement, you have run out of printing paper, the paper is jammed, or paper is inserted in the bypass tray.
Page 153: Audible Signals
Messages and Signals REMOVE / A fax has been received to memory because paper is BYPASS PAPER inserted in the bypass tray (faxes cannot be printed (alternating messages) while paper is in the bypass tray). Remove the paper from the bypass tray to allow the fax to be printed. SYSTEM ERROR [XX] If this message appears, unplug the power cord, wait (a number appears in...
Page 154: Clearing Paper Jams
Clearing Paper Jams Clearing Paper Jams Clearing a jammed document If the original document doesn’t feed properly during transmission or copying, or DOCUMENT JAMMED appears in the display, first try pressing . If the document doesn't feed out, open the auto document feeder cover and remove it.
Page 155 Clearing Paper Jams Close the auto document feeder cover, pressing down on both sides to make sure it clicks into place. Press down on the marks...
Page 156: Clearing Jammed Printing Paper
Clearing Paper Jams Clearing jammed printing paper ➊ ➋ Press the side cover release and then open the side cover Push the two heater roller release levers down to release the heater roller. • Caution! The fusing unit (indicated in white at right) becomes very hot during operation.
Page 157 Clearing Paper Jams If the jammed page cannot be pulled ➊ out directly, open the front cover ➋ and rotate the white knob in the direction shown to feed the jammed page out into the output tray. After the jammed page has been removed, push the two heater roller release levers back up.
Page 158: Index
Index Search, 69 Speed, 69 Activity List, 128 Direct Keypad Dialling, 69 Activity List, Auto Print Out, 132 Display messages, 145 Alarm volume, 49 Document glass, cleaning, 134 Audible signals, 147 Document guides, 63 Auto clear, 50 Document guides, bypass tray, 65 Auto document feeder Document, maximum scanning size, 62 Document restrictions, 63...
Page 159 Index Recall times Line busy, 81 Key tone off, 51 Line error, 83 Reception mode EXT. TEL mode, 97 Language used in display, 52 FAX ONLY mode, 96 Letters, entering, 45, 73 Reception Ratio setting, 98 Line error, 140 Reducing a copy, 56 Line Monitor, 78 Resolution, copy, 60 Loading printing paper, 23...
Page 161 Beim Anschalten dieses Gerätes an Datenverabeitungsanlagen ist sicherzustellen, daß die Gesamtanlage den jeweiligen technischen Vorschriften entspricht. Caution This product contains a low power laser device. To ensure continued safety do not remove any cover or attempt to gain access to the inside of the product. Refer all servicing to qualified personnel.
Page 162: Sharp Corporation
SHARP ELECTRONICS (UK) LTD. Sharp House, Thorp Road, Newton Heath, Manchester, M40 5BE SHARP ELECTRONICS (EUROPE) GMBH Sonninstrasse 3, 20097 Hamburg, Germany Phone: (040) 2376-0 Zweigniederlassung Österreich Handelskai 342, 1020 Wien, Austria Telefon: (01) 7 27 19-0 Poland:Infolinia 0-801-601-609 (koszt połączenia: impuls/minuta) SHARP ELECTRONICS (SCHWEIZ) AG Langenwiesenstrasse 7, 8108 Dällikon, Switzerland...

Sharp AM-400 Online Manual

A Look at the Operation Panel

1 Installation

2 Copying

3 Sending Faxes

4 Receiving Faxes

5 Special Fax Functions

6 Printing

7 Scanning

8 Printing Lists

9 Maintenance

10 Troubleshooting

Index

Quick Links

Related Manuals for Sharp AM-400

Summary of Contents for Sharp AM-400

Table of Contents