Digital Photo Frame
Troubleshooting
Problems
The screen ratio is
not normal.
The screen color is
dim or dark.
The photo frame
cannot connect to
Wi-Fi network.
I cannot connect the
digital photo frame to
Windows Media
Player 11 on the PC.
I cannot access
Picasa and Flickr.
I cannot receive a file
using the Bluetooth
menu.
The new name of the
digital photo frame is
not recognized by
other devices
• Please adjust the aspect ratio of the screen. You can adjust it in the
Setup -> Photo Aspect Ratio or Setup -> Video Aspect Ratio.
• Please adjust screen brightness. You can adjust at Setup ->
Brightness or Slide show setting -> Brightness.
• Verify that the access point you are connecting to is active and
working properly.
• The product only supports 802.11 b/g wireless network.
• For technical support, contact your network administrator or
network service provider.
• Check if your computer and photo frame are connected t the same
WAP (Wireless Access Point).
• Select your photo frame from Library - Media Sharing in Windows
Media Player 11, and check if [Allow new device and computers
automatically] is selected.
• Check if you have entered a correct Picasa or Flickr user ID.
• Check if the Picasa and Flickr sites are currently online, and then
see if they deny sharing media with your network.
• See if the Bluetooth
®
of the Main Menu screen.
• Keep the distance between your photo frame and device within 5
meters.
• Restart the photo frame, and then use the other device to search
for the photo frame.
Solutions
®
icon (
) is indicated on the upper right side
47