NEC SoundStation IP 7000 Quick Start Manual
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NEC SoundStation IP 7000 Quick Start Manual

NEC SoundStation IP 7000 Quick Start Manual

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  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.

  • Page 3: Polycom Soundstation Ip

    Setup Guide for the ® ® Polycom SoundStation IP 7000 Phone When Operating with a NEC ® UNIVERGE Switch SIP 3.2 November, 2010 1725-40119-001 Rev. A...
  • Page 4 Polycom. UNIVERGE ® , NEC and the NEC logo are trademarks or registered trademarks of NEC Corporation and may be registered in Japan and other jurisdictions. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

  • Page 5: About This Guide

    About This Guide ® ® Thank you for choosing the Polycom SoundStation IP 7000 conference phone. This conference phone provides multi-person audio and video conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system. This guide provides everything you need to know to quickly set up your new conference phone.
  • Page 6 ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch...

  • Page 7: Table Of Contents

    Contents About This Guide........iii 1 Setting Up Your Phone .
  • Page 8 ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch...

  • Page 9: Setting Up Your Phone

    1-17 To read about how to customize and use your phone, see the User Guide for the Polycom SoundStation IP 7000 Phone, available at www.necunified.com. If you require additional information or assistance with your new phone, see your system administrator.

  • Page 10: Parts List

    ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch Parts List The following items are included in your basic phone package: ® ® • Polycom SoundStation IP 7000 Conference Phone •...

  • Page 11: Installing Your Phone

    Setting Up Your Phone • External Microphone Kit with: — Two Polycom HDX Microphone Arrays • Mobile Phone Cable • Computer Calling Kit with: — Computer Calling Cable • Video Kit with: — Polycom HDX Microphone Cable Installing Your Phone This section describes how to install your phone.
  • Page 12 ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch Connecting Your Phone Using a Power over Ethernet Source Power over Ethernet is the default connection for your phone. Note AC power adapters are not included in the PoE package. If you require one, see your system administrator.
  • Page 13 Setting Up Your Phone The following figure shows how to connect your phone to an AC power source. Power Insertion Cable 25-foot Network Cable Power Adapter To connect your phone to an AC power source: Connect the 25-foot Network Cable to the LAN jack on your phone. Connect the other end of the 25-foot Network Cable to the Power Insertion Cable.
  • Page 14 ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch The following figure shows how to connect your phone to an AC power source and the Multi-Interface Module. Power Adapter Multi-Interface...
  • Page 15 Setting Up Your Phone Before you connect two phones together, make sure you have the optional Multi-Interface Module Package (containing a Multi-Interface Module, 12-foot Network Cable (10-pin), Power Adapter, and Regional Power Cord) and the optional Console Interconnect Cable. The following figure shows how to connect two phones to the network using AC power.

  • Page 16: Connecting Optional External Microphones

    You can connect microphones to your phone using an optional External Microphone Kit. Depending on the External Microphone Kit you have, your kit will contain either two SoundStation IP 7000 extension microphones (analog), or two Polycom HDX Microphone Arrays (digital).
  • Page 17 Setting Up Your Phone How you connect microphones depends on how you power your phone, whether you have a one or two-phone setup, and if your phone is connected to a Polycom HDX system: • For information on how to connect microphones to a single phone setup, Connecting Microphones to a Single Phone Setup on page 1-9.
  • Page 18 ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch The following figure shows a single phone with two analog extension microphones (the maximum number you can attach). The following figure shows a single phone with three Polycom HDX Microphone Arrays (the maximum number you can attach to a single phone).
  • Page 19 Setting Up Your Phone Connecting Microphones to a Two-Phone Setup You can attach up to two analog extension microphones or one Polycom HDX Microphone Array to a two-phone setup. You can connect an analog extension microphone to just one of the phones, or connect an analog extension microphone to each phone.

  • Page 20: Connecting Optional Auxiliary Audio Components

    ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch The following figure shows a two-phone setup with one Polycom HDX Microphone Array (the maximum number you can attach for this setup).
  • Page 21 Setting Up Your Phone After you connect an auxiliary audio component to the Multi-Interface Module, you must enable the component. To enable the component, see the User Guide for the Polycom SoundStation IP 7000 Phone, available at www.necunified.com. Note You do not have to enable audio from a mobile phone or from a computer calling application.

  • Page 22: Connecting Optional Video Components

    Polycom HDX™ 9000 series For information on how to use your phone when it is connected to a Polycom HDX system, see the User Guide for the Polycom SoundStation IP 7000 Phone, available at www.necunified.com. For detailed information on how to...
  • Page 23 Setting Up Your Phone www.necunified.com. For detailed information on software compatibility for Polycom HDX systems and SoundStation IP 7000 phones, see the Administrator’s Guide for the Polycom SoundPoint IP/SoundStation IP/VVX Family available from www.necunified.com. Before you set up your phone to connect to a Polycom HDX system, make sure you have the optional Video Kit (containing a Polycom HDX Microphone Cable).
  • Page 24 ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch (Optional.) Connect any optional components to your phone: — Connect an analog extension microphone, or up to two Polycom HDX Microphone Arrays, to one microphone connector on your phone (the other microphone connector on your phone must be available to connect to the Polycom HDX system).

  • Page 25: Registering Your Phone

    Setting Up Your Phone Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, your phone will be registered and ready to use.
  • Page 26 ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch 1 - 18...

  • Page 27: Troubleshooting Your Phone Setup

    Troubleshooting Your Phone Setup This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.

  • Page 28: Installation Configuration

    ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch Installation Configuration Symptom Problem Corrective Action The display shows: The phone installation Verify that you have installed the phone(s) configuration is not supported.

  • Page 29: Power And Startup

    Troubleshooting Your Phone Setup Power and Startup Symptom Problem Corrective Action The display shows: The network cable is not properly Verify that the network cable is properly connected. connected: “Network Link is Down” • Check the cable termination at the switch or hub (furthest end of the cable from the phone).

  • Page 30: Controls

    ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does Try the following: not respond.

  • Page 31: Access To Screens And Systems

    Troubleshooting Your Phone Setup Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The phone is not in an active Do one of the following: press a feature key. state. • Press the keys more slowly. •...

  • Page 32: Calling

    ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Verify that power is correctly applied to the the phone.

  • Page 33: Displays

    Troubleshooting Your Phone Setup Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: The display is incorrect. • Check that the display is illuminated. The display has bad contrast.

  • Page 34: Productivity Suite

    ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch Productivity Suite Symptom Problem Corrective Action You are trying to access one of The license is not installed on Do the following: the following features, but it is not your phone or it has expired.

  • Page 35: Safety Notices

    Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
  • Page 36 ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
  • Page 37 Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundStation IP 7000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/ED and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 38 DoC # СПД-1918. Expiry 03/28/2011. New Zealand Telepermit Polycom SoundStation IP 7000 Handsfree VoIP Conference Telephone PTC 216/08/011 PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.

  • Page 39: Index

    Index Numerics Microphone Cable 1–3, 1–15, 1–16 2.5mm audio connector 1–12, 1–13 microphones 1–3 system, connecting phone to 1–14 systems, compatible versions 1–14 AC power 1–4, 1–5, 1–6 AC Power Kit 1–2 accessories, optional installation instructions 1–3 AC Power Kit 1–2 installation issues, troubleshooting 2–2 Computer Calling Kit 1–3 Console Interconnect Cable 1–2...
  • Page 40 ® ® ® Setup Guide for the Polycom SoundStation IP 7000 Phone When Operating with a NEC UNIVERGE Switch parts list 1–2 PoE 1–4 Polycom HDX Microphone Cable 1–3, 1–15 Polycom HDX system, connecting to phone 1–14 Polycom HDX systems, compatible versions to run with phone 1–14...

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