Table of Contents
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Table of Contents
Related Manuals for NEC Xen IPK II
Summary of Contents for NEC Xen IPK II
- Page 1 Xen IPK II DIGITAL TELEPHONE USER GUIDE DIGITAL TELEPHONE User Guide...
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Page 3: Table Of Contents
Table of Contents Xen IPK II Digital Telephones ......2 Key Descriptions ........3 General Information. -
Page 4: Xen Ipk Ii Digital Telephones
Xen IPK II Digital Telephones Dterm Series i 8 line display Dterm Series i 16 line LED display Dterm Series i 16 line display with 16 Dterm Series i 16 line display (LCD) DSS/BLF One Touch Keys display Speaker Alphanumeric Display (LCD) -
Page 5: Key Descriptions
Key Descriptions Hold Key Directory Key Press key to place an internal or Press key to access the directory external call on hold. dialling lists (for speed dialling). Transfer Key Up/Down Arrows Keys Allows the station user to transfer Used to adjust LCD contrast, speaker/ established calls to another station, receiver volume, and ringer volume. -
Page 6: General Information
General Information The following should be considered when reviewing this User Guide: Instructions are provided for the NEC Xen IPK II digital telephones Dterm Series i. All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephones, a Line and Secondary Incoming Extension key has been assigned to all digital telephones and only a single tenant has been assigned in the system. -
Page 7: Answering Calls
Answering Calls Ringing Calls Lift the handset Converse Note: When assigned the delayed ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station. Ringing Calls To A SIE/CAR/VE Key Lift the handset Converse... -
Page 8: Making Calls
Making Calls Internal Calls Lift the handset Dial station number or 9 for the attendant (or reception) -OR- Press Programmable Function Key programmed for Direct Station Selection Voice announce after tone burst or wait for ringing call to be answered. When calling a digital telephone, dialling 1 after the station number will change Note 1: ringing to voice or voice to ringing. -
Page 9: Microphone Control
Speed Dial – System/Group/Station Using the Softkeys: Press the DIR Softkey Press the required Directory Dialling softkey. = System Speed Dial List. SPDg = Group Speed Dial List = Station Speed Dial List = Extension List Press the Softkeys to scroll through the list. You may search for a name by entering characters from the dial pad before pressing an arrow key. -
Page 10: Handsfree Calls
Handsfree Calls Press Speaker, LED lights Ensure MIC LED is lit Place internal or outside call Converse Press Speaker to disconnect call Note: The handset may be used at any time during the conversation. To resume handsfree operation or to monitor a call, press Speaker (LED lights) and replace handset. -
Page 11: Transferring Calls
Transferring Calls Using Manual Dial Using DSS Key With a call in progress: With a call in progress: Press Transfer Press Transfer Press programmed DSS key Dial station number Announce call (optional) Announce call (optional) Replace handset Replace handset Note 1: If the called station is busy, replace handset to initiate a camp-on. -
Page 12: Call Park - System
Call Park - System Retrieve With a call in progress: From any station: Press the programmed Park Lift the handset Press the programmed Park Use paging to announce call Press Speaker to hang up -OR- Dial Call Park Retrieval code -OR- Press Transfer Dial Call Park Location 01~64... -
Page 13: Message Waiting
Message Waiting Answer When calling a busy or unanswered Receive display and/or MW LED digital telephone: message indication: Dial 0 Lift the handset -OR- Dial Press Message Waiting key Request originator is (Code 38) automatically called -OR- Repeat above procedure to respond to additional messages Press MW softkey Hang up... -
Page 14: Outside Call Dialling Options
Voice Over Originate Answer When calling a busy telephone: With a call in progress: Dial 6 Receive Voice Over alert tone and announcement -OR- Press Voice Over key Press Voice Over key (Code 48) (Code 48) Converse with Voice Over Announce message originator Press Voice Over key to... -
Page 15: Repeat Redial
Repeat Redial After originating a busy or unanswered outside call: Press Feature + Redial -OR- Press Repeat Redial key (Code 29) -OR- Press Rpt softkey Press Speaker to hang up Call is repeatedly dialled until answered, cancelled or the maximum number of redial attempts is reached Lift the handset when the called party answers Note 1:... -
Page 16: Call Pick Up
Call Pick Up Call Pick Up Group Upon hearing ringing at another telephone: Lift the handset Press Group Call Pickup key (Code 24) -OR- Dial Call Pickup code: Own Pickup Group Own Pickup and Ring Group Converse Upon hearing ringing at another telephone from unknown Group: Lift the handset Press Group Call Pickup key (Code 25) -
Page 17: Paging
Paging Internal Press Internal Paging key (Code 21 + zone 01~64, 00 for All Zones) -OR- Lift the handset Dial 701 and the Internal Paging zone: All Internal 01~64 Internal -OR- Dial 1 and Combined Paging Group zone 1~8 (or 0 for All Zones) Page Wait for Meet-Me Answer or replace handset External... -
Page 18: Call Forward Immediate (All)
Call Forward Immediate (All) Cancel Lift the handset Lift the handset Dial 741 Dial 741 -OR- -OR- Press Call Forward Immediate Press Call Forward Immediate key (Code key (Code 10) Dial 1 Dial 0 Dial destination station number Replace handset or voicemail Note: Your Call Forwarding... -
Page 19: Call Forward Both Ring
Call Forward Both Ring Cancel Lift the handset Lift the handset Dial 745 Dial 745 -OR- -OR- Press Call Forward Both Ring Press Call Forward Both Ring key (Code 14) key (Code 14) Dial 1 Dial 0 Dial destination station number Replace handset or voicemail Replace handset... -
Page 20: Do Not Disturb (Dnd)
Do Not Disturb (DND) Set/Cancel While phone is idle: Press Speaker and dial 747 -OR- Press the DND key (Code 03) Dial the DND option code: 0 = Cancel DND 1 = Block External Calls 2 = Block Paging, Intercom, Forwarded and Transferred External Calls 3 = Block All Calls 4 = Block Forwarded Calls Press Speaker... -
Page 21: Set Relocation
Set Relocation To exchange two terminals: Press Speaker Dial the Extension Data Swap Service code________ (Not assigned at default) Dial the Extension Data Swap Password ________ (Not assigned at default) Dial the extension to be swapped with or relocated to When successfully completed, confirmation tone will be heard and the display will show completed Press Speaker twice... -
Page 22: Account Code Forced
Account Code Forced To place an outside call: Access a trunk (e.g., press a Line key or dial 0) Dial -OR- Press your Account Code key (Code 50) Dial Account Code (16 digits maximum) Dial -OR- Press your Account Code key Dial the number you want to call Note 1: When calling from a station that is assigned the Account Code Forced /... -
Page 23: Queue Status Display
Log Out (for all Agents) Press the ACD LOG IN/LOG OUT key -OR- Press Speaker and dial the AIC Log In service code ____ (Not assigned at default) Dial 1 to accept log out Note 1: All AIC log ins become logged out. Off-Duty Mode (Rest Mode) While phone is idle: Press the ACD Rest Mode key... -
Page 24: Programming
Answering Call Using Headset Press HEADSET key to answer (Code 05) Converse Press HEADSET key to hang up Enabling Headset Automatic Answer for ACD Agents While phone is idle: Press Feature Press HEADSET key (Code 05) Note 1: The Headset key flashes when Automatic Headset is activated. Note 2: To cancel Automatic Headset, repeat these steps. -
Page 25: Programmable Function Keys
Programmable Function Keys To program a Programmable Function key: Press Speaker Dial 751. Press the Programmable Function key to be programmed. Dial the code for the desired feature plus additional data if required (refer to the following table). Press Speaker Note 1: Service Code 00 will erase the function from the key. - Page 26 Feature Function Additional Data Code Override (Off-Hook Signaling) Break - In Camp On Step Call DND / FWD Override Call Message Waiting Room Monitoring Handset Transmission Cutoff Buzzer Extension Number Boss - Secretary Call Extension Number Series Call System Hold Exclusive Hold Department Group Log Out Reverse Voice Over...
- Page 27 Character Entry Table When required to enter characters (e.g., station name or speed dial name), press the dial pad number corresponding to the alpha character desired. i.e. 2 = A,B,D,a,b,c, or 2 3 = D, E, F, d, e, f, or 3 4 = G, H, I, g, h, i, or 4 For the name Bob press: 2-2-6-6-6-2-2 Key Press...
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Page 28: Interactive Softkey Definitions
Interactive Softkey Definitions Internal Calls Idle Phone Ring / Switch between Ringing or Voice Call List History Menu Voice Redial Outgoing Call History Leave Message Waiting Indication Incoming Caller ID History Vmsg Leave Voice Mail Message Store Store Number from List Camp Set Call Back Request (Camp-on) Delete Number from List... -
Page 29: Index
Index ... . 19 ....6 Account Code Entry Making Calls ... 20 . - Page 30 Notes...
- Page 32 The material contained herein is subject to change without prior notice at the sole The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd. discretion of NEC Business Solutions Ltd.