Programming: Software Upgrade And Flexing - Motorola W230 Service Manual

Table 4: Level 1 and 2 Troubleshooting Chart (Continued)
Symptom
7. Telephone will not recognize or accept
SIM card.
8. Keypad not functioning.
9. Vibrator feature not functioning.
10. No or weak audio when using head-
set.

Programming: Software Upgrade and Flexing

33
Probable Cause
SIM card defective.
Keypad defective.
a) Vibrator faulty.
b) Vibrator defective.
Headset plug not fully pushed.
Contact your local technical support engineer for information about equipment and procedures
for flashing and flexing.
May 30, 2008
W230/W388/W216/W231
Verification and Remedy
Check the SIM card contacts for dirt. Clean if
necessary, and check if fault has been
cleared. If the contacts are clean, insert a
known good SIM card into the telephone.
Power up the unit and confirm that the card
has been accepted. If the fault no longer
exists, replace the defective SIM card.
Use alcohol to wipe the keypad metal dome.
Check if fault has been cleared. If the fault is
still present, either replace the keypad or
refer to a Level 3 Service Center for the key-
pad metal dome replacement.
Check general condition of vibrator. If it is
good, proceed to b.
Replace the defective vibrator.
Ensure the headset plug is fully seated in the
jack.