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Troubleshooting
SYMPTOM
No picture - normal sound
The remote control does not work.
The buttons on both the remote control
and control panel do not work.
Normal picture but no color-normal sound •
No picture
The Indicating lamp → Off
No picture
The indicating lamp → Blue
Some screen display aspects cannot be
switched in.
No power
Turns Off by itself
Turns On by itself
Picture may "block " or freeze when
watching a digital channel.
HDMI Issues
SYMPTOM
No picture - no sound
Error notice comes to screen
Normal picture, but no sound
No sound from T V Optical Out when
using HDMI devices
Picture flickers during channel change w/
using HDMI set top boxes
Picture is blurry or fuzzy
Pixelization noise or loss connection ("No
Signal" message display)
If the problem cannot be solved with the suggested procedures, contact 800.HITACHI. For your safety, never try to repair the
product yourself.
50
CHECKLIST
•
Check the value level of "Brightness" and "Contrast" in "Video
Menu".
•
Check if the batteries are installed correctly.
•
The batteries might be exhausted. Replace them with new ones.
•
Remove all obstructions from in front of the sensor window on the
unit.
•
Check if the buttons on the control panel are working.
•
Unplug and connect the power cord again.
Check the connections to external device.
•
Check if the power cord is plugged into the socket securely.
•
Check if the signal cable is connected correctly and securely.
•
Adjust the level of Brightness and Contrast lower.
•
Check the signal status by pressing the INFO button on the remote
control. The available screen display aspect is different depending
on the current signal status.
•
Check the power cord is connected to the AC outlet.
•
Check or ensure Sleep Timer settings are not activated.
•
Check if the HDMI-CEC feature is activated.
•
Check signal strength under "Signal Strength".
CHECKLIST
•
Make sure you have selected the correct HDMI input. Toggle
through them while HDMI device is ON or during playback.
•
Unplug and re-plug HDMI connection while TV and HDMI source
device are powered on.
•
Turn TV and HDMI device off. Turn TV on first and then HDMI
device second.
•
Try pressing "exit" on HDMI device remote control and then on TV
remote control to find source of the error OSD. If error persist or
comes back even after pressing exit, try alternate HDMI input on TV.
•
Unplug and re-plug HDMI connection while TV and HDMI source
device are powered on.
•
Turn TV and HDMI device off. Turn TV on first and then HDMI
device second.
•
Check HDMI Audio settings under the HDMI device menu (of the
HDMI source device). In order to get sound on TV, HDMI output
must be set to PCM option.
•
Change Digital Output selection.
•
As an option, use audio optical output from HDMI source device
directly to separate Audio Amplifier.
•
This is normal operation from the source switching delay itself. It's
not an indicator of a TV malfunction.
•
If HDMI source is HD capable, ensure it's output is set to 1080p,
1080i or 720p under HDMI device menu (of the HDMI source
device).
•
Check HDMI input picture format, if use 1080p format confirm cable
length it is recommended that the length of the cable should be less
than 5 meters, or change HDMI input picture format to 1080i.
PAGES
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6, 9
12
15~19
9, 12
12, 15~19, 33
11, 22, 62
12
11, 20, 38
42
45
PAGES
15, 16, 21
9~11, 15~16
36
19, 36
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