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Missing Color
Picture lacks color
Wrong Color
Picture color not
good
Image retention from
Faint shadow from
a static image left on
the static image
the monitor for a
displayed appears on
long period of time
the screen
Product-Specific Problems
Specific Symptoms
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
Cannot adjust the monitor with
OSD does not appear on the
the keys on the front panel
screen
No Input Signal when user
No picture, the LED light is
controls are pressed
white. When you press "up",
"down" or "Menu" key, the
message appears
The picture does not fill the
The picture cannot fill the
entire screen.
height or width of the screen
NOTE:
When choosing DVI-D or HDMI mode, the Auto Adjust function is not available.
Universal Serial Bus (USB) Specific Problems
Specific Symptoms
USB interface is not working
USB peripherals are not
working
High Speed USB 2.0 interface is
High Speed USB 2.0
slow.
peripherals working slowly or
not working at all
Dell™ Soundbar Problems
Common Symptoms
No Sound
Soundbar has power - power
indicator is on
Distorted Sound
Computer's sound card is used
as the audio source
Perform monitor
self-test
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Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
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Check for bent or broken pins in the video cable connector.
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Run the built-in diagnostics
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Change the Color Setting Mode in the
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application.
Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the
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Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
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Run the built-in diagnostics
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Use the Power Management feature to turn off the monitor at all times when not in use (for more
l
information, see
Power Management
Alternatively, use a dynamically changing screensaver.
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What You See
Reset the monitor to Factory Settings.
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
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Check the signal source. Ensure that the Computer is not in the power saving mode by
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moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
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necessary.
Reset the computer or video player.
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
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screen.
Run the built-in diagnostics
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What You See
Check that your monitor is turned ON.
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Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Switch off and then turn on the monitor again.
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Reboot the computer.
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Some USB devices like external portable HDD require higher electric current; connect the
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device directly to the computer system.
Check that your computer is USB 2.0-capable.
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Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
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is used.
Reconnect the upstream cable to your computer.
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Reconnect the USB peripherals (downstream connector).
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Reboot the computer.
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What You See
Plug the audio line-in cable into the computer's audio out jack.
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Set all volume controls to their maximum and ensure that the mute option is not
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enabled.
Play some audio content on the computer (example, audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (For example: portable CD player, MP3
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player).
Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
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Set all Windows volume controls to their midpoints.
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Decrease the volume of the audio application.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
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setting.
Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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feature check.
Color Settings OSD
to Graphics or Video depending on the
Modes).
Possible Solutions
Possible Solutions
Possible Solutions
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