Before Calling Forservice; Numbers - Kenmore ELITE 911.44033 Use & Care Manual

BEFORE CALLING FORSERVICE
To save 'you time and money, before making a service call check the list below
for any problem you may feet 'you have with the performance of your cooktop,
If the problem is something you cannot fix, use the Consumer Service Numbers
located at the back of this guide When making any calls, have the Model
No., Serial No., Repair Parts List, Use and Care Guide, and the Date of
Purchase available.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Tiny scratches or metal a. Incorrectcleaning a. Use only Cooktop
marks (may appear as methods being used Cleaning Creme®H
cracks) or abrasions b. Cookware with b. Be sure cookware
on the radiant cooktop
glass surface.
rough bottoms
being used or
coarse particles
(salt or sand)
were between
the cookware and
surface of the
cooktop
bottoms and cookware
are clean before use,
Use cookware with
smooth bottoms
Tiny scratches are
not removable but wil!
become tess visible
in time as a result
of cleaning
Areas of discoioration ........ a.
or dark streaks on the
cooktopo
Imp_oper co-ok--ware ................ a.
being used..
Ma'ri<s iiom aiuminum ..........
and copper pans,
as well as mineral
deposits from water or
food, can be removed
with the cooktop
cleaning cream
b. Food spilfovers
not cleaned before
next use
b. See the Care and
Cleaning section
Plastic melted
to surface.
c. Incorrect cleaning
methods being
used.
,,, _,, , .,,
Hot cooktop came
into contact with plastic
placed on the hot
c. Use recommended
cleaning procedures,
....... • ........... i i ,tl_l,,i ,,,
See the "Glass surface -
potential for permanent
damage" section in the
Pitting (or indentation)
of the cooktop.
cooktop
............ ,,, i ! !ll!!'lllq,4 _.h :
Hot sugar mixture spilled
on the cooktop
Care and Cleaning section
of this manual
Call a qualified technician
for replacement,
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