Troubleshooting; Warranty - Capresso CoffeeTEC Manual

9. TROUBLESHOOTING

Call the CAPRESSO HELP LINE at
1-800-767-3554 or email us at
contact@capresso.com for warranty
repair or replacement procedures.
• Coffee drips from the filter, when
the carafe is removed.
--> Ground coffee sits in the drip stop and
does not allow it to close properly.
--> Immediately replace the carafe and
remove the filter holder.
--> Clean filter holder under running
water and push the drip stop several
times to remove coffee particles.
--> Fill some water into the filter holder
and check if the drip stop closes properly.
• Ground coffee is flowing over the
GoldTone filter.
--> Coffee is ground too fine.
--> Use less coffee the next time.
(See section 2.2)
--> Use a paper filter (size 4).
• No steam.
--> Fill some water into the water
container. (See section 5.4)
--> Insert the water tank correctly.
--> Make sure the Steam Selector is
turned all the way to the Steam On
position.
• Steam is o.k. but there is no
frothed milk.
--> Make sure that all pieces of
the frothXpress System are tightly
connected. (See section 5.1)
--> The knob must sit parallel to
the joint. (See fig. 7.) and must be
totally inserted into the joint.
--> Check if the straw inside the
milk container lid sits tightly (fig. 12).
--> Check if there is enough milk
in the milk container.
• Volume of milk froth is too low or
frothing takes too long.
--> Make sure the knob sits
parallel to the joint. (See fig. 7)
--> Clean the steam nozzle, and
frothing sleeve. (See section 7.1).
--> Decalcify the coffee maker.
(See section 8 "Decalcifying.")
--> Try a low fat or no fat milk.
Remember, the higher the fat
content in the milk, the lower
the amount of froth produced.
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