HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation This section helps you deal with problems you may encounter when using your PC Workstation.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Using HP MaxiLife to Diagnose Problems The HP LCD can help you to diagnose problems with your PC Workstation, even when you are unable to get your system and monitor working properly.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems POST Phase Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following screens will appear in this phase: HP KAYAK XU Error! POST XXXX No errors occurred.
Page 4
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems System Info. System information is displayed on the LCD one screen at a time and should detail the following: • Bios version • Number and capacity of memory •...
Page 5
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button.
Page 6
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation HP DiagTools HP DiagTools DiagTools helps you to diagnose hardware-related problems on HP PCs and PC Workstations. It is a series of tools designed to help you to: Check the configuration of your system and verify that it is •...
Page 7
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation HP DiagTools Starting This To start the Hardware Diagnostics utility: Diagnostics Utility 1 Quit all applications, shut down the operating system and restart your PC. a If you are going to run this utility from a diskette, insert it into the floppy disk drive before you restart the PC.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly If Your PC Workstation Does Not Start Properly Use this section if your PC Workstation does not start properly when you turn it on, and you experience one of the following symptoms: Your PC Workstation’s display is blank and there are no error •...
Page 9
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Check Internal Items If the PC Workstation still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Rebuild Your PC If your PC Workstation still does not start properly, remove all boards and accessories, except the hard disk drive and video board. Start the Workstation’s PC Workstation.
Page 11
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Clearing the If the PC Workstation then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the PC Workstation’s built-in default values: Configuration Memory...
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Use this section if you cannot turn off your PC Workstation, the power indication light is red, and you hear a “buzzing” sound. Check if your PC Workstation is locked, whereby “power-off”...
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your PC Workstation Has a Hardware Problem Display Does Not Work Properly If Your Display Is If you have selected the wrong display type in your operating system, the display screen may become blurred or unreadable.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem Troubleshooting Graphics on the Kayak XW PC Workstation For PC Workstations equipped with a HP VISUALIZE Fx6 graphics accelerator, refer to the HP VISUALIZE Fx6 Configuration and Troubleshooting Guide, available in Acrobat (PDF) format on HP’s web site: http://www.hp.com/go/kayaksupport...
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the Flexible Disk Drive Does Not Work Check that you are using a formatted diskette and it is inserted • correctly. Check you are using a diskette that is the correct density.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the CD-ROM Drive Has a Problem The CD-ROM Drive Does not Work Check that the cables have been properly connected. • Check that the CD-ROM is inserted in the drive.
Page 17
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem If You Have Forgotten Your Hardware Password NOTE If you forget your operating system’s password, refer to your operating system’s documentation for the correct recovery procedure.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Can’t Start the Setup Program This may happen if the copy of the PC Workstation’s configuration stored in CMOS is corrupted. You will need to erase this bad configuration.
HP Kayak XU PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Have a Network Problem If you have a problem with your PC Workstation’s network, run the HPIEDIAG utility provided on the HP CD-ROM that contains the LAN drivers, supplied with your PC Workstation.