HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation This section helps you deal with problems you may encounter when using your PC Workstation.
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Using HP MaxiLife to Diagnose Problems Your HP LCD can help you to diagnose problems with your PC Workstation, even when you are unable to get your system and monitor working properly.
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems POST Phase Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following screens will appear in this phase: HP KAYAK XU Error! POST XXXX...
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems System Info. System information is displayed on the LCD one screen at a time and should detail the following: • Bios version •...
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation HP Summary Screen If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button.
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation HP Hardware Diagnostics Utility HP Hardware Diagnostics Utility The Hardware Diagnostics utility helps you to diagnose hardware- related problems on HP PCs and PC Workstations. It is a series of tools designed to help you to: NOTE This diagnostics tool can only be used with Windows NT.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation HP Hardware Diagnostics Utility Starting This To start the Hardware Diagnostics utility: Diagnostics Utility 1 Quit all applications, shut down the operating system and restart your PC. a If you are going to run this utility from a diskette, insert it into the flexible disk drive before you restart the PC.
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly If Your PC Workstation Does Not Start Properly Use this section if your PC Workstation does not start properly when you turn it on, and you experience one of the following symptoms: Your PC Workstation’s display is blank and there are no error •...
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Check Internal Items If the PC Workstation still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices.
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Rebuild Your PC If your PC Workstation still does not start properly, remove all boards and accessories, except the hard disk drive and video board. Start the Workstation’s PC Workstation.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does Not Start Properly Clearing the If the PC Workstation then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the PC Workstation’s built-in default values: Configuration Memory...
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If You Cannot Turn Off Your PC Workstation If You Cannot Turn Off Your PC Workstation Use this section if you cannot turn off your PC Workstation, the power indication light is red, and you hear a “buzzing”...
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your PC Workstation Has a Hardware Problem Display Does Not Work Properly If Your Display Is If you have selected the wrong display type in your operating system, the display screen may become blurred or unreadable.
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your Keyboard Does Not Work Ensure that the keyboard is correctly connected (a keyboard icon • will be displayed on your screen if the keyboard is not connected). If you turn on your PC Workstation, the operating system boots, and •...
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem Make sure that the printer is configured correctly for the • PC Workstation and for the application. a Ensure the PC Workstation’s port has been correctly configured using Setup.
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the Hard Disk Drive Does not Work Check that the disk power and data cables are correctly connected. •...
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem Check the IDE Devices configuration settings in the Setup program • (Advanced > IDE Devices). Check the Hardware Protection settings in the Setup program •...
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button.
HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem If You Have Forgotten Your Password If you forget the User Password and the Administrator password is set and known: 1 Switch off the PC Workstation.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Can’t Start the Setup Program This may happen if the copy of the PC Workstation’s configuration stored in memory is corrupted. You will need to erase this bad configuration.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem 2 Insert the CD-ROM containing the HPIEDIAG utility in the CD-ROM drive. 3 Make the CD-ROM drive the current drive by typing, for example, if D is the letter of your CD-ROM drive.
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HP Kayak XW U3 & W3 PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem English...