Maintaining The Hp P4800 G2 Solution; Troubleshooting; Cmc Does Not Detect Drives; Locating The Hp P4800 G2 Solution Warranty Entitlement Labels - HP P4000 Maintenance Manual

3 Maintaining the HP P4800 G2 solution

This chapter provides information to troubleshoot, upgrade, and recover the HP P4800 G2 solution.

Troubleshooting

For detailed troubleshooting information about the HP P4800 G2 solution components, see the
documents listed in
Table 1 Component troubleshooting information
Component
HP P4460sb G2 storage blade
HP Smart Array P700m controller
HP 3Gb SAS BL switch
Disk enclosure
Blade enclosure

CMC does not detect drives

Symptom
The storage blade will not boot the CMC, or the CMC does not list the storage drives or OS
boot drives.
Cause
The BIOS was reset to factory defaults.
Resolution
Reset the BIOS by selecting Onboard P410i as the boot controller.
1. Restart the storage blade, upon power on, press F9 to enter BIOS setup menu.
2. Select Boot Controller Order.
3. Select Ctrl:2 PCI Embedded HP Smart Array P410i controller.
4. Select Controller Order 1.
5. To exit the submenu, press Esc.
6. To exit the setup menu, press Esc.
7. To confirm the changes, press F10.
8. Confirm that the PCI Embedded HP Smart Array P410i controller is listed as the Current Boot
Controller.

Locating the HP P4800 G2 solution warranty entitlement labels

You must locate and identify the serial number on the HP P4800 G2 solution components to obtain
service under the warranty. A warranty entitlement label (see
of the following locations on the HP P4800 G2 solution:
Top of the disk enclosure drawer. To access the label, pull out a disk enclosure drawer and
look at the top of the drawer near the front.
Right side of the storage blade. To access the label, pull out the affected storage blade and
look on the right side of the blade.
14 Maintaining the HP P4800 G2 solution
Table 1 (page 14).
Resource
HP ProLiant BL460c Server Blade User Guide and the HP ProLiant
Servers Troubleshooting Guide.
See "Runtime LEDs for P700m model" in the HP Smart Array Controllers
for HP ProLiant Servers User Guide.
HP 3Gb SAS BL Switch user guide
HP 600 Modular Disk System Maintenance and Service Guide
HP BladeSystem c-Class Enclosure Troubleshooting Guide
Figure 6 (page 15)) is placed in each