For Epson Preferred Technical Support; Terms And Conditions - Epson SureColor T3000 Limited Warranty

4
For Epson Preferred
Technical Support
Follow these easy steps to obtain technical support.
Step 1: Have your serial number available:
______________________________________
Step 2: Call toll-free 888-377-6611.*
Step 3: Follow the voice prompt instructions.
Step 4: Enter your Unit ID Number.
Step 5: Be prepared to work with the Technical
Support Specialist to diagnose the problem.
Operating Hours: Currently Monday through Friday,
6 to 6 Pacific Time (Subject to change)
am pm
* If you experience difficulty using your Unit ID Number
to access the Toll-Free Preferred line, please call
562-276-1305 during normal business hours so we may
resolve the problem. This phone number provides access
to the same EPSON Preferred Technical Support Staff as
the toll-free number.

Terms and Conditions

Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. ("Epson")
warrants to the first end-user customer that the
Epson SureColor T7000, SureColor
® ®
SureColor T3000 printers covered by this limited
®
warranty statement, if purchased and used in the
United States, Canada, or Puerto Rico, will conform
to the manufacturer's specifications and will be free
from defects in workmanship and materials for a
period of one year from the date of original purchase
(proof of purchase required). Epson also warrants
that the consumable ink cartridges enclosed with the
engine will perform to the manufacturer's specified
usage, which usage may expire before the expiration
of the limited warranty for the Epson printer.
What Epson Will Do To Correct Problems: Should
your Epson SureColor
® ®
T5000, and
®
T7000, SureColor T5000,
®
or SureColor T3000 printer prove defective during
®
the limited warranty period, please call the toll-
free Epson Preferred support line identified in this
booklet. This line will be answered during Epson's
regular support hours (currently 6:00
Pacific Time, Monday through Friday — subject
to change). When you call, please be prepared to
provide the service technician with Proof of Purchase
information including the unit serial number and
original date of purchase. You may also need to
provide proof of purchase if warranty coverage
cannot be verified by the serial number. An Epson
service technician will work with you to try to resolve
the problem, and if your printer needs repair,
diagnose the issue and determine what parts may be
required. If service is required, the On-Site Response
service program will be utilized in almost all cases.
The technician will provide additional instructions
about the program at the time this service is being
set up. In rare cases, in its sole discretion Epson
may instead elect to exchange the unit. Please see
below for highlights of the programs. When service
involves the exchange of a unit or its parts, the items
replaced become the property of Epson. The new
items assume the remaining warranty period of the
original Product. Parts may be new or remanufactured
to Epson standards.
On-Site Response: If the printer needs hardware
repair and you are within Epson's on-site service
territory, an Epson Authorized Servicer will be
contacted to make the repair at your facility. Epson
will usually dispatch repair parts and a technician
to your location for the next business day if
determination that repair is required occurs prior to
1:00 Pacific Time. If that determination is made
pm
after 1:00 , dispatch will usually be for the second
pm
business day. An adult must be available to accept
the parts delivery and be present at all times while
a technician is on-site. Epson's shipment of service
parts does not imply that replacement is required.
Printer Exchange: Epson may, at its sole discretion,
elect to replace a printer that for whatever reason
appears to require technical services beyond
the capability of field repair. Under these rare
circumstances, Epson will replace the printer with
the same or a comparable printer refurbished to the
Epson standard of quality. (The replacement printer
will not include promotional materials, accessories,
to 6:00
am pm