Motorola SBG1000 User Manual
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Motorola SBG1000 User Manual

Motorola SBG1000 User Manual

Wireless cable modem gateway
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  • Page 1 SBG1000 Wireless Cable Modem Gateway User Guide SURFboard Cable Modem Next page...
  • Page 2 IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 3 Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Installation must at all times conform to local regulations. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 4 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 5: Table Of Contents

    Configuring the Print Server ..77 Configuring the SBG1000 Print Server ... . 77 Configuring the SBG1000 ... . 31 Printer >...
  • Page 6 Glossary......125 Software License ....143 SBG1000 Wireless Cable Modem Gateway User Guide Home...

  • Page 7: Overview

    Overview Installation Troubleshooting Contact Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Overview ® Thank you for purchasing the Motorola SBG1000 Wireless Cable Modem Gateway. The SBG1000 combines a ™ SURFboard cable modem, IEEE 802.11b wireless access...

  • Page 8: Powerful Features In A Single Unit

    Configuration: Basic Gateway TCP/IP Wireless Print Server USB Powerful Features in a Single Unit The Motorola SBG1000 Wireless Cable Modem Gateway combines high-speed Internet access, networking, and computer security for a home or small-office local area network (LAN). It provides: •...

  • Page 9: Sample Lan

    Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Sample LAN The sample LAN shown in the figure contains the following devices, all protected by the SBG1000 firewall: • A printer connected to the print server through the parallel connection •...

  • Page 10: Optional Accessories

    Accessories available for the Motorola SBG1000 Wireless Cable Modem Gateway include wireless adapters and an external high-gain diversity antenna. You can use the Motorola PCC11b wireless card or the USB11b wireless adapter, which comply with the IEEE 802.11b wireless standard, to connect a PC to the wireless LAN: USB11b Wireless Connects a desktop, laptop, printer, or other peripheral device to the wireless LAN.
  • Page 11 Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB The Motorola External Diversity Antenna connects to the Motorola SBG1000 Wireless Cable Modem Gateway, providing higher gain to increase wireless LAN performance and coverage, even in obstructed locations. The...

  • Page 12: Front Panel

    The upstream channel is connected connection LNK (Link) Scanning for a network connection The startup process is complete and the SBG is online Transmitting or receiving data There is no solid on state SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 13 There is a proper Ethernet connection to the port Data transfer over phone line using HPNA There is no solid on state Power No flashing mode The SBG1000 power supply is working properly SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 14: Rear Panel

    Connecting a PC to the USB Port (see page 24). • If you experience a problem, you can push this recessed button to restart the SBG1000 (see “Troubleshooting” on page 117). To reset all values to their defaults, hold down the button for more...

  • Page 15: Label On The Bottom Of The Unit

    MAC address marked HFC MAC ID to your cable service provider: Wiring the SBG LAN The Motorola SBG1000 Wireless Cable Modem Gateway enables connection of a class C network with up to 245 client computers and other IEEE 802.11b compliant devices on a combination of: •...

  • Page 16: Wired Ethernet Lan

    Each computer on the Ethernet LAN requires an Ethernet network interface card (NIC) and driver software installed. Because the Motorola SBG1000 Wireless Cable Modem Gateway Ethernet ports support auto-MDIX, you can use either straight-through or cross-over cable to connect a hub, switch, or computer. Use...
  • Page 17 Ethernet port on the Motorola SBG1000 Wireless Cable Modem Gateway. The following illustration is an example of an Ethernet LAN you can set up using the Motorola SBG1000 Wireless Cable Modem Gateway. You should cable the Ethernet LAN in an appropriate manner for the site. A complete discussion of Ethernet cabling is beyond the scope of this document.

  • Page 18: Usb Connection

    USB Port” on page 24. Sample USB connection. Caution! Before plugging in the USB cable, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the PC CD-ROM drive. SBG1000 Wireless Cable Modem Gateway User Guide Home...

  • Page 19: Hpna Lan

    Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB HPNA LAN To eliminate the need to install network wiring, the Motorola SBG1000 Wireless Cable Modem Gateway provides a Home Phoneline Network Alliance (HPNA or HomePNA) connection. HPNA networks use existing telephone lines to connect the computers without interfering with telephone voice service, DSL, ISDN, modems, or fax machines.

  • Page 20: Ieee 802.11B Wireless Lan

    “Optional Accessories” on page 4: • For wireless laptops connections, use a Motorola PCC11b Wireless Card in the PCMCIA slot. • For wireless desktop connections, use a Motororal USB11b Wireless Adapter to connect your PC USB port. Sample wireless network connections To set up the SBG, on a computer wired to the SBG over Ethernet or USB, perform the procedures in “Setting Up...

  • Page 21: Security

    Laptop Wired Ethernet and/or HPNA LAN Wireless IEEE 802.11b LAN Firewall The SBG1000 firewall protects the SBG LAN from undesired attacks and other intrusions from the Internet. It provides an advanced integrated stateful-inspection firewall supporting intrusion detection, session tracking, and denial-of-service attack prevention.

  • Page 22: Dmz

    IEEE 802.11b wireless interface by configuring a key on the Motorola SBG1000 Wireless Cable Modem Gateway and wireless LAN clients (stations). You can also define a MAC access control list to restrict wireless LAN access to specified clients based on the client address.

  • Page 23: Print Server

    Overview Installation Troubleshooting Contact Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Print Server You can connect a printer to the Motorola SBG1000 Wireless Cable Modem Gateway back panel using a standard DB-25 connector. The print server: •...
  • Page 24 SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 25: Installation

    Installation To install the Motorola SBG1000 Wireless Cable Modem Gateway hardware: • Determine the type of connections you will make to the SBG1000 — Ethernet, HPNA, wireless, USB, and/or printer • Check that you have the proper cables, adapters, and adapter software to connect to your SBG1000: —...

  • Page 26: Precautions

    (see “Optional Accessories” on page 4) If you are installing the optional Motorola External Diversity Antenna, you may need a pair of needle nose pliers. Coaxial cable, RF splitters, hubs, and switches are available at consumer electronic stores. Precautions Postpone SBG1000 installation until there is no risk of thunderstorm or lightning activity in the area.

  • Page 27: Signing Up For Service

    USB interface. The USB connection requires special USB driver software that is supplied on the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. You can upgrade the USB drivers from the Internet. For information, check our website http://www.motorola.com/broadband.

  • Page 28: Connecting The Sbg1000 To The Cable System

    Configuration: Basic Gateway TCP/IP Wireless Print Server USB Connecting the SBG1000 to the Cable System Allow 5 to 30 minutes the first time you turn on the SBG1000 to find and lock on the appropriate communications channels. Be sure the computer is on and the SBG1000 is unplugged.

  • Page 29: Cabling The Ethernet Or Hpna Lan

    Type winipcfg.exe and click OK. The IP Configuration window is displayed: Click the Renew button to obtain an IP address for the PC from the DHCP server on the SBG1000. Obtaining an IP address in Windows 2000 or Windows XP You must do the following on each Ethernet client PC running Windows 2000 or Windows XP: On the Windows Desktop, click Start.

  • Page 30: Connecting A Pc To The Usb Port

    Configuration: Basic Gateway TCP/IP Wireless Print Server USB Connecting a PC to the USB Port You can connect a single PC running Windows 98, Windows XP, Windows Me, or Windows 2000 to the Motorola SBG1000 Wireless Cable Modem Gateway port.

  • Page 31: Wall Mounting The Wireless Gateway

    Follow all local standards for installing a network interface unit/network interface device (NIU/NID). If possible, mount the SBG1000 to concrete, masonry, a wooden stud, or other very solid wall material. Use anchors if necessary; for example if you must mount the unit on drywall.
  • Page 32 10.5 mm (.4 inches) maximum 4.0 mm (.16 inches) Place the SBG1000 so the keyholes are above the mounting screws. Slide the SBG1000 down so it stops against the top of the keyhole opening. SBG1000 Wireless Cable Modem Gateway User Guide Home...

  • Page 33: Wall Mounting Template

    Be sure you print it at 100% scale. In Acrobat Reader, be sure that Fit To Page is not checked in the Print dialog box. Measure the printed template with a ruler to ensure that it is the correct size. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 34: Installing The Optional External Diversity Antenna

    SBG1000 rear panel. Remove the antennas on the SBG1000 by unscrewing the connectors. You may need a pair of needle nose pliers to loosen them.
  • Page 35 Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Disconnecting the antennas provided with the SBG1000 Connect the cables from the Motorola External Diversity Antenna to the connectors on the Motorola SBG1000 Wireless Cable Modem Gateway Front Panel. Hand-tighten the connectors to avoid damaging them.
  • Page 36 Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Connecting the Optional External Diversity Antenna to the SBG1000 Position or mount the External Diversity Antenna in a suitable location away from the computer and monitor. Follow the instructions provided with the External Diversity Antenna. Do not twist the antenna cables.

  • Page 37: Configuring The Sbg1000

    For normal operation, you do not need to change most default settings. The following caution statements summarize the issues you must be aware of: Caution! To prevent unauthorized configuration, change the default password immediately when you first configure the Motorola SBG1000 Wireless Cable Modem Gateway. See “Changing the Default Password” on page 34 Firewalls are not foolproof.

  • Page 38: Starting The Sbg Setup Program

    Click Login to display the Enter Network Password window: In the User Name field, type the User Name (the default is “admin”). In the Password field, type the Password (the default is “motorola”). SBG1000 Wireless Cable Modem Gateway User Guide...
  • Page 39 35) Info Display information about the SBG Setup Program Reboot Restart the SBG1000. It is the same as pressing the reset button on the Rear Panel for less than five seconds. For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect.

  • Page 40: Changing The Default Password

    To change the default password: On the SBG Setup Program screen, click Admin to display the ADMIN — basic page: Type the old password in the Old Password field. (The default password is “motorola.”) Type the new password in the New Password field.

  • Page 41: Getting Help

    ADMIN — basic page, the following help is displayed: This button also displays help for the window. You can scroll to browse the help, or click another item to display help for that item. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 42: Setting The Firewall Policy

    None This setting disables the firewall and provides no security. We do not recommend this setting. Click Apply to apply your changes. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 43: Firewall Pages In The Sbg Setup Program

    For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must log-in again. SBG1000 Wireless Cable Modem Gateway User Guide Home...

  • Page 44: Firewall > Policy - Basic Page

    80. Inbound responses from the Internet are allowed because an outbound session is firewall can be configured to allow inbound packets without first established. When required, the SBG establishing an outbound session. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 45: Firewall > Policy - Advanced Page

    Allow OB (Outbound) Filters outbound data to the Internet on the specified ports. Stateful inspection ensures appropriate responses for outbound sessions. Protocol # The protocol number associated with the IP packets to allow in the firewall policy. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 46: Firewall > Alert - Basic Page

    An SMTP server that does not require any authentication such as a user name or password must be present to receive the e-mail. Apply Click to apply your changes. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 47: Firewall > Alert - Email Page

    E-mail Sender Sets the sender e-mail address. E-mail Recipient List Sets the list of e-mail addresses that receive alerts from the SBG firewall. Apply Click to apply your changes. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 48: Firewall > Logs Page

    Check this box to log session events. Enable Blocking Log Check this box to log blocking events. Enable Intrusion Log Check this box to log intrusions. Apply Click to apply your changes. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 49: Configuring The Gateway

    For some settings, after you edit the field and click Apply, you are warned that you must Reboot for your change to take effect. Rebooting takes 10 to 15 seconds. After rebooting, you must log-in again. SBG1000 Wireless Cable Modem Gateway User Guide Home...

  • Page 50: Gateway > Status Page

    Gateway > STATUS Page This page displays the gateway status information: These fields display settings that are set on the other Gateway pages. For descriptions, see the sections about those pages. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 51: Gateway > Wan Page

    The default is None. Domain Name If the cable service provider requires a domain name, type the domain name they provided you in this field. The default is None. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 52 ICMP Session Wait Sets the maximum time in minutes to wait before assuming an ICMP session has timed out. Timeout The default is 5 minutes. Apply Click to apply your changes. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 53: Gateway > Lan - Nat Config Page

    IP addresses on the SBG LAN. Apply Click to apply your changes. You must reboot the SBG1000. NEW NAT You can reserve up to 20 private IP addresses for clients to ensure that they always receive PASSTHROUGH the same IP address.

  • Page 54: Gateway > Lan - Dhcp Server Config Page

    Interface Maximum Sets the SBG LAN MTU, in bytes. The minimum is 68 bytes. The default is 1500 bytes. Transmission Unit Apply Click to apply your changes. SBG1000 reboot required. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 55: Gateway > Lan - Dhcp Reservations Page

    Host Name If your ISP requires a hostname to access their network, enter the hostname provided to you in the Host Name field. Click Add to reserve a new IP address. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 56: Gateway > Alg - Basic Page

    Gateway > ALG — advanced Page This may not be supported in your code release. For the most recent documentation, visit the Product Documentation page on www.motorola.com/broadband. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 57: Gateway > Log Page

    Field Description Time The data and time in the format yyyy-mm-dd hh:mm:ss (hours hh are 00 to 23) Priority Indicates the importance of the message. Code Message Describes the event. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 58 SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 59: Configuring Tcp/Ip

    “Verifying the IP Address in Windows 95, Windows 98, or Windows Me” on page 64 • “Verifying the IP Address in Windows 2000 or Windows XP” on page 65 • Follow the instructions in your Macintosh or UNIX user manual SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 60: Configuring Tcp/Ip In Windows 95, Windows 98, Or Windows Me

    Select the Configuration tab. Verify that TCP/IP is installed for the adapter used to connect to the SBG1000. If TCP/IP is installed, skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.
  • Page 61 Click OK. Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the SBG1000. Click Properties. The TCP/IP Properties window is displayed: Click the IP Address tab.

  • Page 62: Configuring Tcp/Ip In Windows 2000

    Select Settings and then Control Panel from the pop-up menus to display the Control Panel window: Double-click the Network and Dial-up Connections icon to display the Network and Dial-up Connections window: SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 63 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 64 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: Click Internet Protocol (TCP/IP). Click OK. The Local Area Connection number Properties window is re-displayed. Be sure the box next to Internet Protocol (TCP/IP) is checked. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 65 Click OK when prompted to restart the computer and click OK again. When you complete the TCP/IP configuration, go to “Verifying the IP Address in Windows 2000 or Windows XP” on page 65. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 66: Configuring Tcp/Ip In Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 67 Connections to display the LAN or High-speed Internet connections. Skip to step 6. If a classic view similar to below is displayed, click Network Connections to display the LAN or High-speed Internet connections: SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 68 Select Properties from the pop-up menu to display the Local Area Connection Properties window: On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 69 Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to “Verifying the IP Address in Windows 2000 or Windows XP” on page 65. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 70: Verifying The Ip Address In Windows 95, Windows 98, Or Windows Me

    Select the adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure the computer cannot access the Internet, call your cable service provider for help. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 71: Verifying The Ip Address In Windows 2000 Or Windows Xp

    If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC and the SBG1000 or there are cable network problems. Check the cable connections and determine if you can view cable-TV channels on your television: After verifying the cable connections and proper cable-TV operation, renew the IP address.
  • Page 72 ENTER be available. Type exit and press to return to Windows. ENTER If after performing this procedure the computer cannot access the Internet, call your cable service provider for help. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 73: Setting Up The Wireless Lan

    Overview Installation Troubleshooting Contact Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Setting Up the Wireless LAN You can use the Motorola SBG1000 Wireless Cable Modem Gateway as an access point for an IEEE 802.11b wireless without changing its default settings. This section describes: •...

  • Page 74: Configuring A Unique Wireless Network Name

    (stations) on the wireless LAN must have the same network name (ESSID) as the access point on the SBG1000. You must configure the same ESSID on all IEEE 802.11b LAN clients. To configure the ESSID: Start the SBG Setup Program as described in “Starting the SBG Setup Program”...

  • Page 75: Configuring Basic Wireless Lan Security

    Enable 64-Bit — Use only if you have wireless clients that do not support 128-bit encryption • Enable 128-Bit — The recommended setting for stronger encryption; supported by the Motorola PCC11b wireless card, USB11b wireless adapter, and most current wireless adapters •...

  • Page 76: Configuring Wireless Clients

    IEEE 802.11b access point such as the SBG1000 and the proper channel and data rate. If shared key authentication is enabled and a WEP key is set on the SBG1000 as described in “Configuring Basic Wireless LAN Security” on page 69, you must enter the same WEP key on the wireless client. The SBG1000 cannot authenticate a client if: •...

  • Page 77: Wireless > Status Page

    Allow Any Station Access — Any 802.11b station can access the wireless LAN. MAC ACCESS Displays the MAC addresses of wireless clients having access. The list is set on the Wireless > CONTROL LIST SECURITY — advanced Page. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 78: Wireless > Network Page

    Configuration: Basic Gateway TCP/IP Wireless Print Server USB Wireless > NETWORK Page Use this page to configure wireless LAN settings. You can use the Motorola SBG1000 Wireless Cable Modem Gateway to operate an IEEE 802.11b wireless LAN without changing its default settings. Wireless > NETWORK page fields...

  • Page 79: Wireless > Security - Basic Page

    Use this page to configure basic Wired Equivalent Privacy (WEP) settings. CAUTION! The default Authentication setting of Disable WEP provides no security for transmitted data. For information about using this page, see “Configuring Basic Wireless LAN Security” on page 69. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 80: Wireless > Security - Advanced Page

    Click to apply your changes. Listed Stations Displays stations that have restricted wireless access by their addresses. Delete Click to select a station to be removed from the control list. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 81: Wireless > Statistics Page

    Retry Count The number of successfully transmitted MSDUs after one or more retransmissions. Multiple Retry Count The number of successfully transmitted MSDUs after more than one retransmission. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 82 WEPOn key value mapped to the client MAC address. This indicates that the frame should not have been encrypted or that frame was discarded due to the receiving client not having WEP enabled. Refresh Click to collect new data. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 83: Configuring The Print Server

    Power on the SBG1000. If printer configuration was successful, the printer icon displays on the SBG1000 front panel. If the printer icon is not displayed, check the printer cable connection and power the printer and the SBG1000 off and on again. Verify that Enable printer is checked on the Printer CONFIGURATON > basic page.

  • Page 84: Printer > Configuration - Microsoft Smb Page Fields

    The value can be from 0 (no wait) to 255 seconds. The default is 0 (zero). Print Server Name \ Sets the print server name and queue. Queue Name Apply Click to apply your changes. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 85: Printer > Configuration - Apple Page

    TBCP is typically supported by printers. To determine the protocol a printer supports, see the documentation provided with the printer. Apply Click to apply your changes. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 86: Printer > Configuration - Lpr Page

    Printer > CONFIGURATION — lpr page fields Field Description Printer IP Address Displays the SBG1000 IP address; by default 192.168.100.1 Queue Name Sets the queue name; typically lpx; where x is 0, 1, 2, ... Apply Click to apply your changes Adding a Printer in Windows 98 or Windows Me On the Windows desktop, click Start.
  • Page 87 SBG1000 Printer > CONFIGURATION — Microsoft smb Page (see page 78). Click the Configuration tab to display the Configuration page: Select the TCP/IP for the SBG1000 network interface, as shown above. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 88 In the WINS Server Search Order field, type 192.168.100.1 and click Add. Click OK to exit the TCP/IP Properties window. Click OK to exit the Network window. On the Windows desktop, click Start. Click Settings. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 89 Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Click Printer to display the Printers window: Double-click the Add Printer icon to start the Add Printer Wizard: Click Next: SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 90 Printer > CONFIGURATION — Microsoft smb Page (see page 78). The default is \\SBG1000\P1. In the Manufacturers field, click the manufacturer of the printer connected to the SBG1000. In the Printers field, click the printer model. If your printer is not listed, its driver software is not installed in Windows on the PC.
  • Page 91 Configuration: Basic Gateway TCP/IP Wireless Print Server USB Click Next. Click Next to accept the default printer name. Type the name and click Next. Click Finish to complete printer installation and print a test page. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 92: Adding A Printer In Windows 2000

    On the Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window: Double-click the System icon to display the System Properties window. Click the Network Identification tab: SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 93 On the System Properties window, click OK. You are prompted to reboot your computer. Click Yes to reboot. After the PC reboots, click Start. Click Settings. Click Control Panel to display the Control Panel window: Double-click the Network and Dial-up Connections icon. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 94 Double-click the Local Area Connection icon. If more than one is present, be sure you select the one connected to the SBG1000. The Local Area Connection Status window is displayed: Click Properties. The Local Area Connection Properties window is displayed:...
  • Page 95 Click Properties. The Internet Protocol (TCP/IP) Properties window is displayed: Be sure Obtain an IP address automatically is selected. Click Advanced to display the Advanced TCP/IP Settings window. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 96 In the WINS server field, type 192.168.100.1 click Add. Click OK three times to close the Advanced TCP/IP Settings window, the Internet Protocol (TCP/IP) Properties window, and the Local Area Connection Properties window. Click Start. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 97 Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Click Settings. Click Printers to display the Printers window: Double-click the Add Printer icon to start the Add Printer Wizard: SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 98 Click Next: Click the Network printer radio button to select it and click Next: Click Next to browse the network for the SBG1000 printer. This step will fail but is necessary. Click Back to return to the following window: In the Type the printer name,... field, type \\Print Server Name Queue Name and click Next.
  • Page 99 Overview Installation Troubleshooting Contact Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB The following message should display: Click Finish to complete printer installation. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 100 SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 101: Setting Up A Usb Driver

    • “Setting Up a USB Driver in Windows XP” on page 104 The SBG1000 USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. CAUTION! Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the CD-ROM drive before you plug in the USB cable.

  • Page 102: Setting Up A Usb Driver In Windows 98

    Setting Up a USB Driver in Windows 98 Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the CD-ROM drive before you plug in the USB cable. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG1000 to the PC.
  • Page 103 Select Specify a location and type the location of the CD-ROM drive: To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the CD-ROM. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 104 Click Next.The following window is displayed: Select The updated driver... and click Next. If the following window is not displayed, verify that the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 or Windows Me”...
  • Page 105 Windows Me” on page 105 and repeat this procedure. If that does not correct the problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SBG1000 for information about obtaining warranty service. SBG1000 Wireless Cable Modem Gateway User Guide...

  • Page 106: Setting Up A Usb Driver In Windows 2000

    Setting Up a USB Driver in Windows 2000 Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware window is displayed: Click Next.
  • Page 107 Click Next. The following window is displayed: Click Next. If the Insert Disk window is displayed, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is in the CD-ROM drive and follow steps 5 to 10. Otherwise, you can skip to step 11.
  • Page 108 When you finish setting up the USB driver, you can continue with “Configuring TCP/IP” on page 53. If you have any difficulties setting up the USB driver, perform “Removing the USB Driver from Windows 2000” page 108 and repeat this procedure. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 109: Setting Up A Usb Driver In Windows Me

    Setting Up a USB Driver in Windows Me Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed: Click Next.

  • Page 110: Setting Up A Usb Driver In Windows Xp

    Setting Up a USB Driver in Windows XP Be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted into the CD-ROM drive before you plug in the USB cable. A few seconds after you complete the USB connection, the Found New Hardware Wizard window is displayed: Be sure “Install the software automatically”...

  • Page 111: Removing The Usb Driver From Windows 98 Or Windows Me

    The Network window is displayed: Although your SBG model number may be different than in the images in this guide, the procedure is the same. Click the Motorola SurfBoard SBG1000 USB Gateway. SBG1000 Wireless Cable Modem Gateway User Guide Home...
  • Page 112 Disconnect the USB cable from the PC or SBG1000. Click Yes to restart the computer. Insert the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.
  • Page 113 Windows Explorer as you like. Double-click the Motorola SBG1000 CD-ROM drive (D: in the image above). Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Click Remove Driver.

  • Page 114: Removing The Usb Driver From Windows 2000

    Removing the USB Driver from Windows 2000 On the Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window: Double-click System to display the System Properties window: SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 115 Although your SBG model number may be different than in the images in this guide, the procedure is the same. On the Device Manager window, double-click Network Adapters. Click the Motorola SurfBoard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top. Click the Uninstall icon. The following window is displayed: Click OK.
  • Page 116 Double-click My Computer. Double-click the Motorola SBG1000 CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Be sure the USB cable is disconnected.

  • Page 117: Removing The Usb Driver From Windows Xp

    On the Windows desktop, click Start to display the Start window: Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options: SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 118 If a Category view similar to the image under step 2 is displayed, click Performance and Maintenance to display the Performance and Maintenance window. Otherwise, skip to step 5. Click System to display the System Properties window. Skip to step 6. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 119 If a classic view similar to the following is displayed, click System to display the System Properties window: On the System Properties window, click the Hardware tab to display the Hardware page: SBG1000 Wireless Cable Modem Gateway User Guide Home...
  • Page 120 Although your SBG model number may be different than in the images in this guide, the procedure is the same. Double-click Network adapters. Click the Motorola SurfBoard SBG1000 USB Gateway. The Uninstall icon displays on the window near the top. Click the Uninstall icon.
  • Page 121 Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Be sure the USB cable is disconnected.
  • Page 122 SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 123: Troubleshooting

    If the solutions listed here do not solve the problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in Front-Panel Lights and Error Conditions.
  • Page 124 SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 125: Contact Us

    Configuration: Basic Gateway TCP/IP Wireless Print Server USB Contact Us In the United States and Canada, if you need assistance while working with the SBG1000 and related equipment, call 1-800-942-7721 for technical and warranty support. Support is available 24 hours a day, seven days a week.
  • Page 126 SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 127: Frequently-Asked Questions

    Your SBG1000 is DOCSIS or Euro-DOCSIS certified. If I have an SBG1000, can I still use my old 28.8 Kbps or 56 Kbps modem? Yes you can. However, once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.
  • Page 128 No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own SBG1000. Check with your local cable company for specific information.

  • Page 129: Specifications

    USB, Power, Model Number Interfaces (1) AC Power, (1) F-Type, (5) RJ-45, (2) RJ-11, (1) DB-25 Dimensions 290 W x 160 D x 70 H (mm) Weight 0.8 lbs (Unit Only) SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 130: Cable Modem Specifications

    9 Watts (nominal) Input Power 100-240 VAC, 50-60 Hz Environmental Operating temperature 0 to +40º C Storage temperature -30º C to +80º C Operating humidity 0% to 95% RH, non-condensing SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...

  • Page 131: Glossary

    Specifications Glossary License Configuration: Basic Gateway TCP/IP Wireless Print Server USB Glossary This glossary defines terms and lists acronyms used with the Motorola SBG1000 Wireless Cable Modem Gateway. To return to your previous page, click the Acrobat Go to Previous Page button.
  • Page 132 Simultaneous transmission to multiple network devices; a protocol mechanism supporting group and universal addressing. See also multicast and unicast. To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 133 Undesired signal interfering with the desired signal. CSMA/CD carrier sense multiple access with collision detection To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 134 CableLabs Certified Cable Modems. Euro-DOCSIS is DOCSIS adapted for use in Europe. domain name A unique name, such as motorola.com, that maps to an address. Domain names are typically much easier to remember than are IP addresses. dotted-decimal...
  • Page 135 An connection point in a computer where a circuit board can be inserted to add new capabilities. To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 136 The address of the default gateway router on the internet. Also known as the “giaddr.” address Gigahertz — one billion cycles per second. graphical user interface To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 137 HPNA uses frequencies that are not used for phone modems or voice communications. HPNA can work on a Digital Subscriber Line (DSL). Motorola is an HPNA participant. HTML...
  • Page 138 Internet Protocol is a set of standards that enable different types of computers to communicate with one another and exchange data through the Internet. IP provides the appearance of a single, seamless communication system and makes the Internet a virtual network. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 139 Internet Service Provider International Telecommunications Union kilohertz — one thousand cycles per second SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 140 The test is used to verify a path or to measure the quality of a signal on that path. To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 141 A data transmission sent from one sender to multiple receivers. See also broadcast and unicast. milliwatts To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 142 OSI is a model only; it does not define a specific networking interface. To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 143 (destination) to be studied. The destination mirrors the transmitted (from) or received (to) data on the source port to enable the person managing the network to monitor activity. SBG1000 Wireless Cable Modem Gateway User Guide Home Print...
  • Page 144 (0,0 - 0,1 - 1,0 - 1,1) represent the four possible combinations. Quality of service describes the priority, delay, throughput, and bandwidth of a connection. To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 145 A table listing available routes that is used by a router to determine the best route for a packet. request to send To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 146 On an Ethernet network, a switch filters frames based on the MAC address, in a manner similar to a bridge. A switch is more advanced because it can connect more than two segments. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 147 A cable system that can transmit signals in both directions to and from the headend and the subscriber. To return to your previous page, click the Acrobat Go to Previous Page button. SBG1000 Wireless Cable Modem Gateway User Guide Home Print Exit...
  • Page 148 WEP is part of IEEE 802.11b. Wi-Fi Wireless fidelity (pronounced y-phi) brand name applied to products supporting IEEE 802.11b. Wireless Cable The Motorola SBG1000 Wireless Cable Modem Gateway is a single device that combines a cable Modem modem, router, Ethernet switch, wireless access...

  • Page 149: Software License

    The Software includes associated media, any printed materials, and any “on-line” or electronic documentation, as well as any updates, revisions, bug fixes, or drives obtained by you from Motorola or your service provider. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software.
  • Page 150 495002-001 10/02 MGBI...

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