Troubleshooting Pppoe; Troubleshooting Internet Browsing - NETGEAR WNR1000v3 - Wireless- N Router User Manual

• Your service provider might only allow one Ethernet MAC address to connect to the Internet,
and check for your computer's MAC address. If this is the case:
– Inform your service provider that you have bought a new network device, and ask them to
use the wireless router's MAC address, or
– Configure your router to spoof your computer's MAC address. On the Basic Settings
screen in the Router MAC Address section, select "Use this Computer's MAC Address"
and click Apply. Then restart your network in the correct sequence (see the NETGEAR
Wireless Router Setup Manual for instructions).

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Log in to the wireless router.
2. Select Router Status under Maintenance on the main menu.
3. Click Connection Status. If all of the steps indicate "OK," then your PPPoE connection is up
and working.
If any of the steps indicate "Failed," you can attempt to reconnect by clicking Connect. The
wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
Note: Unless you connect manually, the wireless router will not authenticate using
PPPoE until data is transmitted to the network.

Troubleshooting Internet Browsing

If your wireless router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
• Your computer might not recognize any DNS server addresses. A DNS server is a host on
the Internet that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP will provide the addresses of one or two DNS servers for your use. If you
entered a DNS address during the wireless router's configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in
the documentation for your computer.
Troubleshooting
Wireless-N 150 Router WNR1000v3 User Manual
v1.0, February 2010
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