Importing From Microsoft Active Directory Fails; Cannot Distribute Email With Username And Password - Cisco TELEPRESENCE MANAGEMENT SUITE PROVISIONING - TROUBLESHOOTING GUIDE 13.0 Troubleshooting Manual

Has the Device Provisioning option key been enabled on the Cisco VCS Control? Go to
Administrative Tools > TMS Agent Diagnostics, select the Cisco VCS and run Verify that the
"Device Provisioning" option key is installed on the VCS Control.
Has the Movi option key has been added to the Cisco TMS? Go to Administrative Tools >
Configuration > General to verify this.
Has Enable TMS Agents (Provisioning) been set to Yes under Administrative Tools >
Configuration > General?
On the TMS server, make sure the TMSProvisioningService is running. Start/restart the service.
Are there any spaces in the Cisco VCS system names? If so:
1. Rename the Cisco VCS, removing the spaces.
2. Restart the Cisco VCS.
3. Force refresh the system in Cisco TMS for the name change to be updated.
4. Delete and rebuild the cluster on the Cisco TMS again.
5. Go to Administrative Tools > TMS Agent Diagnostics and run Verifies that all host names in the
replication domain can be resolved by doing DNS lookups.

Importing from Microsoft Active Directory fails

1. Make sure that the URL to the AD Global Catalog server and port are correct, for example
ldap://globalcatalog.company.int:3268?
Note: Secure LDAP is not supported.
2. Has the search filter been correctly configured?
3. Make sure the correct username and password are used when logging on and importing from the AD.

Cannot distribute email with username and password

If email distribution of account information to a single user or all users fails, check the following:
Has the Configure Mail Settings been configured on the System > Provisioning > Directory >
Workspace pane?
Is anything on the network blocking SMTP traffic?
Cisco TMS Provisioning Administrator Guide
The Cisco TMS Provisioning Directory backend
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