Kenmore 4689 - 30 in. Slide-In Electric Range Use & Care Manual page 27

Before you call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range not level.
Bad cooking results.
Cannot move appliance
easily. Appliance must be
accessible for service.
Entire range or oven does
not operate.
Surface element does not
heat.
Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs
at base of range until the rack is level, Contact installing agent if rack and cabinet
cutout flooring are not level,
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets
are square and have sufficient room for range clearance, Contact cabinet maker to
correct problem,
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your Sears Service Center, installing agent or
qualified servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
No power to the appliance. Check steps under "Entire range or oven does not oper-
ate" in this Before You Call checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too hot or
not hot enough.
Food not heating evenly.
Scratches or abrasions on
cooktop surface.
Metalmarks.
Brown streaks or specks.
Areas of discoloration with
metallic sheen.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Dial markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source. If
you are not sure about this requirement call 1-800-4-MY-HOME® for service (See back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only
fiat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only
fiat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Ceramic Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Cookware with rough bottom has been used. Use smooth, fiat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic
Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic
Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop
cleaning cream. Use cookware with clean, dry bottoms.
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