D-Link DVG-3104MS - VoiceCenter PSTN Gateway User Manual
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D-Link DVG-3104MS - VoiceCenter PSTN Gateway User Manual

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Summary of Contents for D-Link DVG-3104MS - VoiceCenter PSTN Gateway

  • Page 2: Table Of Contents

    Provision ............14 Firmware ............15 Registration ..............42 Restart ............16 Backup/Restore ..........17 User Management ........18 Remote Access ..........19 Network ............20 Networks ............20 VoIP ..............23 SIP Settings ..........23 D-Link DVG-3104MS User Manual...

  • Page 3: Product Overview

    Section 1 - Product Overview Product Overview Package Contents • D-Link DVG-3104MS 4-Port PSTN Gateway • Power Adapter • CAT5 Ethernet Cable • Phone Cable • CD-ROM with QIG and User Manual Note: Using a power supply with a different voltage rating than the one included with the DVG-3104MS will cause damage and void the warranty for this product.

  • Page 4: Introduction

    PSTN phone lines to a state-of-the-art IP-based phone system that is easy to install and use. *Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. D-Link DVG-3104MS User Manual...

  • Page 5: Features

    • Auto Gateway Discovery Feature Makes Installing Hardware Quick and Easy • Transparent to Users - Automatically Routes Inbound and Outbound Calls *Requires a third party local phone service plan. D-Link Systems, Inc. is not a Telephone Service Provider or VoIP Phone Service Provider. D-Link DVG-3104MS User Manual...

  • Page 6: Hardware Overview

    A solid green light indicates a connection A flashing green light indicates that the DVG-3104MS to the Local Area Network. This LED is ready, while an Off/Solid On light indicates an error blinks during data transmission. or the device is not ready. D-Link DVG-3104MS User Manual...

  • Page 7: Rear

    Local Area Network. Reset Button Console Port Press and hold less than 3 seconds Used to debug the device. to reboot the system or press and hold more than 3 seconds to restore the factory default settings. D-Link DVG-3104MS User Manual...

  • Page 8: Installation

    Note: Avoid disabling your existing phone service while setting up VoiceCenter . If you have an alternative jack available, ™ use it to set up and test VoiceCenter. When you have connected all the lines to the DVG-3104MS Gateway, it should look like the diagram below. D-Link DVG-3104MS User Manual...

  • Page 9: Setup Using Microsoft Response Point Administrator

    Setup Using Microsoft Response Point Administrator This section will show you how to configure your new D-Link DVG-3104MS Gateway. The Gateway can translate incoming phone calls so they can be sent over your organization’s LAN, and translate outgoing calls into the format used by traditional phone service.
  • Page 10 Section  - Installation Select the check box confirming the gateway is connected and plugged in. Click Next to continue. Click Next Select the D-Link DVG-3104MS Gateway you just connected and click Next to continue. Click Next D-Link DVG-3104MS User Manual...
  • Page 11 Select the This Port Is Active check box. Enter a phone number or name associated with this line in the Description box. Click Next to continue. Click Next Enter a name for the phone line adapter and click Finish to complete the configuration. Click Next D-Link DVG-3104MS User Manual...

  • Page 12: Configuration

    Section 3 - Configuration Configuration This section will show you how to configure your new D-Link DVG-3104MS Gateway using the web-based configuration utility. Although this device has a built-in Web Interface, it is suggested that you do not make any changes manually.

  • Page 13: System

    Shows the DNS server IP address. SIP Register Status: A hyperlink to show the SIP Register status in “SIP Settings”. IAX Register Status: A hyperlink to show the IAX Register status in “IAX Settings”. Line_1 ~ 4: Shows the line status. D-Link DVG-3104MS User Manual...

  • Page 14: Provision

    Enter the password. Firmware: Displays the firmware version. Refresh Interval Define how many seconds for the Refresh Interval. (sec): VoIP Syslog Server: Enter the server for the VoIP Syslog. Apply: Click Apply to update the settings. D-Link DVG-3104MS User Manual...

  • Page 15: Firmware

    Select Enable and click Download to begin Default Setting: uploading the firmware. The firmware will upgrade and restore the device to its factory settings. Status: Shows the status of the firmware upgrade. Download: Click Download to upload the firmware. D-Link DVG-3104MS User Manual...

  • Page 16: Restart

    Select the setting to restart the gateway with its with Current current settings. Settings: Restart Gateway Select this setting to restart the gateway with is with Factory Default factory default settings. Settings: Restart: Click Restart to update the gateway. D-Link DVG-3104MS User Manual...

  • Page 17: Backup/Restore

    Click Backup to save a backup configuration file to your computer. Browse: Click Browse to locate a backup configuration file on you computer. Restore: Click Restore to restore a saved backup configuration file on your computer. D-Link DVG-3104MS User Manual...

  • Page 18: User Management

    Enter or change the admin password. Guest ID: Enter the guest ID. Guest Password: Enter or change the guest password. Change: Click Change to change either the Admin or Guest password. Apply: Click Apply to update the settings. D-Link DVG-3104MS User Manual...

  • Page 19: Remote Access

    Remote Access Telnet Access: Used for system debugging only. A customer can not logon to the Telnet server. Accept ICMP Enable or Disable to reject the echo requests. Request: Apply: Click Apply to update the settings. D-Link DVG-3104MS User Manual...

  • Page 20: Network

    Daylight Saving: Enable or disable daylight saving. Sync Interval: Show the periodic interval the gateway waits before it re-synchronizes the gateway’s time with that of the specified SNTP server. Apply: Click Apply to update the settings. D-Link DVG-3104MS User Manual...
  • Page 21 Daylight Saving: Enable or disable daylight saving. Sync Interval: Show the periodic interval the gateway waits before is re-synchronizes the gateway’s time with that of the specified SNTP server. Apply: Click Apply to update the settings. D-Link DVG-3104MS User Manual...
  • Page 22 Daylight Saving: Enable or disable daylight saving. Sync Interval: Shows the periodic interval in which the gateway waits before it re-synchronizes the gateway’s time with the specified SNTP server. Apply: Click Apply to update the settings. D-Link DVG-3104MS User Manual...

  • Page 23: Voip

    SIP Register Server IP address. Registrar Port: Port number of SIP Register Server. Session Type: Select Re-invite or Update for this function. Session Refresher: Select UAC (User agent client) or UAS (User agent server) for this function. D-Link DVG-3104MS User Manual...
  • Page 24 Enable or Disable the redundancy package. It is an additional function for some VoIP platforms which supplies the Redundancy Package: Package feature. Generally, selecting Disable can properly work with most VoIP platforms. Apply: Click Apply to update the settings. D-Link DVG-3104MS User Manual...

  • Page 25: Iax Settings

    The port number for the Asterisk server. Default is 4569 Refresh Interval The time interval in which the phone periodically (sec): refresh IAX sessions by sending repeated INVITE or Update request. Apply: Click Apply to upload the settings. D-Link DVG-3104MS User Manual...

  • Page 26: Advanced

    The type of impedance which is the characteristic of the connecting PSTN line. Generally, 600 ohm is suitable in most areas and 900 ohm is used in Europe. Please contact your ISP for detail. Apply: Click Apply to upload the settings. D-Link DVG-3104MS User Manual...

  • Page 27: Call Control

    Default Codec: Default voice codec. ULAW, ALAW, One RTP packet is sent out on every specified G.729, G.726 Size time cycle. (ms): D-Link DVG-3104MS User Manual...
  • Page 28 To enable / disable the STUN function Stun Server: Simple Traversal of UDP through NAT. This function is used for NAT traversal. UPnP: Universal Plug and Play. This function is used for NAT traversal. Apply: Click Apply to upload the settings. D-Link DVG-3104MS User Manual...

  • Page 29: Dialing Plan

    Choose the dialling plan for SIP or IAX. Insert: Insert a record where the current record is located (Current record is marked as different color). Append: Add a new record to the bottom of the list. Delete: Delete a record. D-Link DVG-3104MS User Manual...
  • Page 30 • Send “0” (It’s often a DTMF signal) to the PBX to access an external PSTN line and wait for one second (one “:” means to delay 0.5 second) • Then, send the remaining number 87681878 to PSTN through the connecting PBX It is useful for the gateway which is connecting with the PBX system. D-Link DVG-3104MS User Manual...

  • Page 31: Call Log

    Section 3 - Configuration Call Log This section displays a call record for all calls. Click the Refresh button to see the updated CDR. D-Link DVG-3104MS User Manual...

  • Page 32: Troubleshooting

    Registrar Server Domain Name/IP Address is correct. • Check the register status under SIP Settings in the configuration menu. If your status is unregistered, it means you do not have a SIP account. Contact your SIP service provider to get an account. D-Link DVG-3104MS User Manual...

  • Page 33: Networking Basics

    Check your IP address After you install your new D-Link adapter, by default, the TCP/IP settings should be set to obtain an IP address from a DHCP server (i.e. wireless router) automatically. To verify your IP address, please follow the steps below.

  • Page 34: Statically Assign An Ip Address

    2000 - From the desktop, right-click My Network Places > Properties. ® Step 2 Right-click on the Local Area Connection which represents your D-Link network adapter and select Properties. Step 3 Highlight Internet Protocol (TCP/IP) and click Properties. Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router.

  • Page 35: Technical Specifications

    • Packaging Dimensions (WxHxD): 8.3” x 3.5” x 12.0” Device Management • Item Weight: 1.1 lbs • Secure Web-GUI Configuration • Packaging: 3.3lbs • FTP Software Upgrade Warranty* • Remote Configuration • RJ-45 Console 1-Year Limited D-Link DVG-3104MS User Manual...

  • Page 36: Contacting Technical Support

    • Hardware Revision (located on the label on the bottom of the gateway (e.g. rev A1)) • Serial Number (s/n number located on the label on the bottom of the gateway). Please check the D-Link support site below for the latest product information including FAQ’s, known issues, and other product-related updates.

  • Page 37: Warranty

    Any repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement hardware need not be new or have an identical make, model or part. D-Link may, at its option, replace the defective Hardware or any part thereof with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the defective Hardware.
  • Page 38 Warranty Period and is subject to the same limitations and exclusions. If a material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded by D-Link;...
  • Page 39 • The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt.

  • Page 40: Limitation Of Liability

    RESULTING FROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT.

  • Page 41: Fcc Statement

    The firmware setting is not accessible by the end user. For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link office. This class B digital apparatus complies with Canada ICE-003 D-Link DVG-3104MS User Manual...

  • Page 42: Registration

    Appendix E - Registration Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.2 October 16, 2008 D-Link DVG-3104MS User Manual...

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