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Technical Support; Troubleshooting Tips - NETGEAR XAVB1004 - Powerline AV Adapter Installation Manual

Home theater internet connection kit

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LED Descriptions
Ethernet
• Solid. The Ethernet port is linked, but there is no activity.
• Blinking. There is traffic between an Ethernet port and the Powerline
network.
• Off. There is no Ethernet connection.
Powerline
• Solid. The adapter is connected to a Powerline network.
• Fast Blinking. The adapter is sending or receiving data.
• Slow Blinking. The adapter is going into power saving mode.
• Off. The adapter has not found any other compatible Powerline devices
using the same encryption key.
The Pick A Plug feature lets you pick the electrical outlet with the strongest
link rate, indicated by the color displayed by the LED:
Green: Link rate > 80
Orange: Link rate > 50
Mbps (Best)
and < 80 Mbps
Power
• Solid. The electrical power is on.
• Blinking. The adapter is in the process of resetting, power saving mode,
or security setup.
• Off. There is no electrical power.
Security Button and Reset Button
Use Push 'N' Secure to set the security on your Powerline adapters by pressing the
Security button. For more information, see the User Manual, located on your
Resource CD, and also available at http://www.NETGEAR.com/support.
WARNING!!
Do not press the Security button on the Powerline AV Adapter until
installation is complete and the adapters have established a connection with each
other. Prior to using the Security button, the Ethernet cables should be plugged in
and the connected devices powered on to prevent the adapter from going into
power saving mode, which prevents the Security button from working. Press the
Reset button for 2 seconds to return the Powerline AV Adapter to its factory default
settings.
Ethernet Port Traffic Priority (QoS)
When connecting devices to your Ethernet ports, be aware of the Quality of Service
(QoS) priorities assigned for each port:
Port 1 (dark green) has high priority, and gives uninterrupted service to the
connected device. Devices you would connect to Port 1 include media servers,
storage devices, gaming consoles, video players, or internet telephones.
Port 2 (light green) has medium priority. You can connect devices such as
gaming consoles, video players, or internet telephones to this port.
Ports 3 and 4 (yellow) have low priority, and are best for networking data
devices, such as printers.

Troubleshooting Tips

Red: Link rate < 50
Power LED is off.
Make sure that power is supplied to the electrical outlet, and that the
Mbps
Powerline devices are not plugged into an extension cord, power strip,
or surge protector.
Powerline LED is
• Make sure the Powerline devices are plugged into outlets with
off.
• Move the Powerline device to a closer location.
• If you have set network security, make sure that all Powerline
• Reset the devices to factory default settings. Refer to the User
The color of the Powerline LED indicates the speed of the Powerline
Powerline LED is
link. If the LED is red, the speed is less than 40 Mbps. Switch to
red.
another electrical outlet until the LED displays solid green.
Ethernet LED is
• Make sure that your router and modem are on and working correctly.
not blinking.
• Make sure that the Ethernet cables are working and securely
• Reset the devices to factory default settings. Refer to the User
August 2010
power.
devices are using the same encryption key.
Manual for instructions.
plugged into the devices.
Manual for instructions.

Technical Support

Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and
use it to register your product at
http://www.NETGEAR.com/register
required before you can use the telephone support service. Registration via our
website is strongly recommended.
Go to
http://kbserver.netgear.com
for product updates and Web support
For additional information about setting up, configuring, and using your Home
Theater Internet Connection Kit, see the User Manual
For complete DoC please visit the NETGEAR EU Declarations of Conformity
website at:
http://kb.netgear.com/app/answers/detail/a_id/11621/
WARNING!!
Do not plug any Powerline device into a power strip.
This symbol was placed in accordance with the European Union Directive 2002/96 on the Waste
Electrical and Electronic Equipment (the WEEE Directive). If disposed of within the European Union,
this product should be treated and recycled in accordance with the laws of your jurisdiction
implementing the WEEE Directive.
©2010 by NETGEAR, Inc. All rights reserved. NETGEAR and the NETGEAR logo are registered trademarks of
NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or
registered trademarks of their respective holders. Information is subject to change without notice.
. Registration is
.
.

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