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Dell 1955 Hardware Owner's Manual

Dell poweredge 1955 servers: user guide
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Dell™ PowerEdge™ 1955 Systems
Hardware Owners Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell 1955

  • Page 1 Dell™ PowerEdge™ 1955 Systems Hardware Owners Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Contents About Your System ......Other Information You May Need ......System Overview .
  • Page 4 Using the System Setup Program ....Entering the System Setup Program ..... . . Responding to Error Messages .
  • Page 5 Access KVM Switch From a Analog KVM Switch ... . . Tiering an Avocent Analog KVM Switch From a Dell Console Switch . . . Tiering an Avocent Digital Access KVM Switch From a Dell Console Switch .
  • Page 6 Server Module Control Panel Assembly (Service-Only Procedure) ..Removing the Server Module Control Panel ....Installing the Server Module Control Panel .
  • Page 7 ......Dell Enterprise Training and Certification ....
  • Page 8 ....... . . Contacting Dell ....... . .

  • Page 9: About Your System

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 10: System Overview

    To function as a system, a server module is inserted into a chassis that supports power supplies, fan modules, a management module (Dell™ Remote Access Controller/Modular Chassis [DRAC/MC]), a KVM switch module, and at least one I/O module for network connectivity.
  • Page 11 Figure 1-2. Front-Panel Control and Indicators system power indicator system power button identification indicator identification button Table 1-1. System Status Features Indicator Type Icon Indicator Indicator Code System power None Turns the system on and off. Press to turn on the system. button Press and hold 10 seconds to turn off the system.

  • Page 12: Server Module Features

    Table 1-1. System Status Features (continued) Indicator Type Icon Indicator Indicator Code Identification Chassis is not being identified. This is the default. indicator Amber, slow Chassis is being identified. Either the front or back blinking identification button has been pressed. This indicator can be turned off by pressing the identification button.
  • Page 13 Figure 1-3. Server Module Indicators server module power indicator 2 server module power button KVM selection indicator KVM selection button daughter card status indicator 6 Ethernet network indicator custom port (with custom cable - USB [2] and video) About Your System...
  • Page 14 Table 1-2 provides information about the status indicators. Table 1-2. Server Module Features and Indicators Indicator Icon Activity Indicator Indicator Code Server module Power is not available to the server module, the server power indicator module is not turned on, or the server module is installed incorrectly.
  • Page 15 Table 1-2. Server Module Features and Indicators (continued) Indicator Icon Activity Indicator Indicator Code KVM selection The server module is not selected by the KVM. indicator Green The server module is selected for the KVM. Amber blinking The server module is not selected by the KVM and a power fault exists.

  • Page 16: Using Usb Diskette Or Usb Cd Drives

    USB CD drive. The USB drives are used to configure the server module. NOTICE: The system supports only Dell-branded USB 1.1 or USB 2.0 drives. The drive must be horizontal and level to operate properly. NOTE: If the drive must be designated as the boot drive, connect the USB drive, restart the system, then enter the System Setup Program and set the drive as first in the boot sequence (see "Using the System Setup Program"...
  • Page 17 Figure 1-4. Hard-Drive Features and Indicators drive activity indicator drive status indicator NOTE: The hard-drive status indicator is only functional for RAID hard drive configurations. For non-RAID configurations, only the drive-activity indicator is active. Table 1-3. Hard-Drive Status Indicator Patterns (RAID Configurations Only) Status Indicator State Indicator Code •...

  • Page 18: Back-Panel Features

    Back-Panel Features The back of the chassis supports four I/O module bays, the DRAC/MC, fan modules, and power supply modules. Figure 1-5 shows a sample configuration and the numbering for the bays. Table 1-4 provides information about the back-panel features. Figure 1-5.

  • Page 19: Power Supply Indicator

    Table 1-4. Back-Panel Features and Indicators Component Indicator Description Power supply modules Provide information about power status (see "Power Supply Indicator Codes" on page 20). Fan modules Provide information about status of the system fans (see "Fan Module Indicators" on page 21). KVM module Provides information about the KVM module (see "KVM Modules"...
  • Page 20 Figure 1-6. Power Supply Indicators fault indicator AC power present indicator DC power indicator Table 1-5. Power Supply Indicator Codes Indicator Icon Activity Indicator Code Indicator DC power indicator Green The power supply is operational. Fault indicator Amber The power supply is in a fault condition. The fault condition can result from either a failed power supply or a failed fan within the power supply.

  • Page 21: Fan Module Indicators

    Fan Module Indicators Each hot-pluggable fan module contains two redundant fans (see Figure 1-7). Table 1-6 lists the fan indicator codes. Figure 1-7. Fan Module Indicators fan 1 fault indicator fan 1 present indicator fan 2 present indicator fan 2 fault indicator Table 1-6.

  • Page 22: Kvm Modules

    NOTE: The ACI port can only be used to connect to ARI ports on Dell console switches. To connect to other types or brands of switches, including Avocent switches, you must connect to the switch’s PS2 and video ports using the proprietary dongle provided with that switch.
  • Page 23 Allows two PS/2 and one video device to be connected to the connector system. ACI port None Allows connection of one or more servers to a Dell console switch with an Analog Rack Interface (ARI) port, such as a digital or analog console switch. About Your System...

  • Page 24: Avocent Digital Access Kvm Switch Module

    Avocent Digital Access KVM Switch Module The optional Avocent Digital Access KVM switch module allows you to configure and manage the server modules through a single keyboard, monitor and mouse. You select server modules using the On-Screen Configuration and Reporting (OSCAR) graphical user interface (GUI). The Avocent Digital Access KVM switch module includes the following features: •...
  • Page 25 Figure 1-9 shows the external features of the Avocent Digital Access KVM switch module. Figure 1-9. Avocent Digital Access KVM Switch Module RJ-45 connector (Ethernet custom connector (for custom interface) KVM cable - PS/2 [2] and video) About Your System...

  • Page 26: Drac/Mc Module

    DRAC/MC Module The DRAC/MC provides serial and Ethernet management ports, a status indicator when redundant DRAC/MCs are installed (when available), and status indicators for the DRAC/MC and for the link to the system's onboard network interface controller (see Figure 1-10). See the documentation for the DRAC/MC module for specific information on serial port redirection of server modules and switches.

  • Page 27: Important I/O Configuration Considerations

    3 before bay 4. Otherwise, the module in bay 2 or bay 4 will be powered off if you perform a firmware upgrade procedure on the DRAC/MC, cause a DRAC/MC failover, or reset the DRAC/MC. See the current Dell Remote Access Controller/Modular Chassis User's Guide at support.dell.com for more information about configuring your DRAC/MC system.

  • Page 28: Drac/Mc Firmware Requirements

    A DRAC/MC module’s firmware version is displayed on its web-based GUI or by typing the command getsysinfo or racadm getsysinfo. See the latest Dell Remote Access Controller/Modular Chassis User's Guide at support.dell.com for more information about firmware updates and installing redundant DRAC/MC modules. This guide also provides complete instructions on how to set up and operate that version of the module.

  • Page 29: Powerconnect 5316M Ethernet Switch Module

    Table 1-9 lists the valid I/O module configurations. See Figure 1-5 for I/O bay locations. Table 1-9. Valid I/O Module Configurations Network Controller Bay IO/1 Bay IO/2 Bay IO/3 Bay IO/4 Server Module Ethernet switch Embedded NIC 1 module or pass- through module Server Module Ethernet switch...
  • Page 30 Figure 1-11. PowerConnect 5316M Ethernet Switch Module Indicators and Features speed/link activity indicator duplex mode indicator system/diagnostic indicator Table 1-10. PowerConnect 5316M Ethernet Switch Module Indicators Indicator Type Activity Indicator Code Indicator Speed/link activity Not connected. indicator (bicolor) Green The port is connected to a valid link partner on the network. Green blinking Network data is being sent or received at 1 Gb.

  • Page 31: Fibre Channel Pass-Through Module

    Fibre Channel Pass-Through Module The Fibre Channel pass-through module provides a bypass connection between the Fibre Channel daughter card in the server module and optical transceivers for direct connection into a Fibre Channel switch or a storage array. (see Figure 1-12). The Fibre Channel pass-through modules are hot-pluggable. The Fibre Channel pass-through module in I/O bay 3 connects to port 1 on the optional Fibre Channel daughter card installed in a server module.

  • Page 32: Fibre Channel Switch Module

    Table 1-11. Fibre Channel Pass-Through Module Indicators Indicator Type Activity Indicator Code Indicator Fibre Channel Power is off to the system. indicator Green/amber System has power. (green/amber) Green/off Fibre Channel connection is online. Off/amber The port is connected to a valid link partner on the network. Off/flashing (twice Connection has lost synchronization.

  • Page 33: Gb Ethernet Pass-Through Module

    Gb Ethernet Pass-through Module The Gb Ethernet pass-through module has 10 RJ45 ports. When installed in I/O 1 bay or I/O 2 bay, the Gb Ethernet pass-through module provides a connection between the server module and an external Gb Ethernet device. When installed in the I/O 3 bay or I/O 4 bay, the Gb Ethernet pass-through module provides a connection between the optional internal Gb Ethernet daughter card in the server module, providing a direct connection into an external Gb Ethernet device (see Figure 1-13).

  • Page 34: Server Module Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 35 Table 1-13. Server Module Messages Message Causes Corrective Actions Ensure that the memory modules are Alert: DIMM_ n and DIMM_ n installed in matched pairs. See "General must be populated with a Memory Module Installation matched set of DIMMs if Guidelines"...
  • Page 36 Table 1-13. Server Module Messages (continued) Message Causes Corrective Actions The specified DIMM is inaccessible to Populate two, four, or eight DIMMs DIMMs must be populated in the system due to its location. sequentially beginning with slot 1. sequential order beginning DIMMs must be populated in with slot 1.
  • Page 37 Controller initialization failure. If the problem persists, replace the DRAC/MC module. The specified branch (channel pair) Ensure that only Dell qualified memory FBD training error: The contains DIMMs that are is used. Dell recommends purchasing following branch has been incompatible with each other.
  • Page 38 Table 1-13. Server Module Messages (continued) Message Causes Corrective Actions Faulty or improperly installed memory Ensure that all memory modules are Memory address line modules, or faulty server module properly installed. See "Troubleshooting failure at address , read board. Server Module Memory" on page 112. If value expecting value the problem persists, see "Getting Help"...
  • Page 39 Table 1-13. Server Module Messages (continued) Message Causes Corrective Actions Error encountered in initializing PCI Set the NVRAM_CLR switch to "on" Plug & Play Configuration device; faulty server module board. and reboot the server module. See Error Figure 6-2 for switch location. Check for a BIOS update.

  • Page 40: Warning Messages

    Processor is not supported by the on page 84. server module. Check for a BIOS update using the Dell Support website at support.dell.com. Processor is not supported by the Check for a BIOS update using the Dell Unsupported CPU stepping server module.

  • Page 41: Alert Messages

    Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. About Your System...
  • Page 42 About Your System...

  • Page 43: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 44: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or <Shift><Tab> Moves to the previous field.
  • Page 45 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 46 Table 2-2. System Setup Program Options (continued) Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the USB diskette drive, USB CD drive, hard drives, and USB flash drive. NOTE: A USB device will be displayed in the boot order screen only if it is attached to the system before the system enters BIOS.

  • Page 47: Memory Information Screen

    Memory Information Screen Table 2-3 lists the options and descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of main memory. (If memory mirroring or spare memory is enabled, this value will be less than the amount of physical memory installed in the server module.) This field does not have user-selectable settings.

  • Page 48: Integrated Devices Screen

    Table 2-4. CPU Information Screen (continued) Option Description Adjacent Cache Line Enables or disables optimal use of sequential memory access. Prefetch Enabled optimizes the system for applications that require (Enabled default) sequential memory access. Disabled is used for applications with random memory access.

  • Page 49: Serial Communication Screen

    Table 2-5. Integrated Devices Screen Options (continued) Option Description MAC Address Displays the MAC address for NIC2. This field does not have user- selectable settings. TOE Capability Displays status of the TCP/IP off-load engine (TOE) feature of NIC2. See "Activating the Integrated NIC TOE" on page 84. NOTE: To use the TOE feature in a NIC team, a dual-port TOE hardware key is required.

  • Page 50: Exit Screen

    Table 2-7. System Security Screen Options (continued) Option Description Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the System Password feature. NOTE: See "Using the System Password" on page 51 for instructions on assigning a setup password and using or changing an existing setup password.

  • Page 51: System And Setup Password Features

    System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
  • Page 52 The password assignment is not case-sensitive. However, certain key combinations are not valid. To erase a character when entering your password, press <Backspace> or the left-arrow key. NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field, or press <Esc>...

  • Page 53: Using The Setup Password

    Deleting or Changing an Existing System Password 1 When prompted, press <Ctrl><Enter> to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing <F2> during POST. 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked.

  • Page 54: Disabling A Forgotten Password

    Acquiring the asset.com Utility The asset.com utility is not located in the Service Mode section of the Dell OpenManage Server Assistant CD. To acquire this utility, use the Server Assistant CD to create a bootable diskette; the utility is then automatically created on that diskette.

  • Page 55: Entering The Bmc Setup Module

    For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press <Ctrl-E> when prompted after POST. If your operating system begins to load before you press <Crtl-E>, allow the system to finish booting, and then restart your system and try again.
  • Page 56 Using the System Setup Program...

  • Page 57: Installing System Options

    The procedures in this section describe how to remove and install system components and server module components, including: • Power supply modules • Fan Modules • Dell Remote Access Controller/Modular Chassis (DRAC/MC) module • KVM modules • Network switch modules • Server modules •...

  • Page 58: Power Supply Modules

    A power supply module must be replaced if an internal fan failure occurs. System Power Guidelines The Dell Remote Access Controller/Modular Chassis (DRAC/MC) module controls the power distribution to the chassis and the server modules. The DRAC/MC is programmed to allocate the theoretical maximum power of a chassis with all back-panel modules installed and the theoretical maximum power of a fully-loaded server module for power management and protection purposes.

  • Page 59: Installing A Power Supply Module

    Figure 3-1. Removing and Installing a Power Supply Module handle release tab power supply module Installing a Power Supply Module 1 Ensure that the power-supply module handle is fully down and then slide the power supply module into the chassis until it is fully seated. See Figure 3-1. 2 Rotate the power-supply module handle upward until its release tab snaps securely into place.

  • Page 60: Removing A Fan

    Removing a Fan NOTICE: After a fan module is removed from the system, replace it immediately to ensure proper cooling. 1 Identify the failed system fan using the back-panel fan module indicators. See Figure 1-7. Fan 1 is the fan closest to the chassis midplane; Fan 2 is the fan closest to the fan-module handle. 2 Remove the fan module: Press down on the fan-module release tab.

  • Page 61: Installing A Fan

    Figure 3-3. Removing and Installing a System Fan fan module fan 2 fan 1 fan lever fan-release tab Installing a Fan 1 Orient the replacement fan as shown in Figure 3-3. 2 Install the fan: Slide the fan into the fan module. Lower its fan lever.

  • Page 62: Installing A Drac/Mc Module

    Installing a DRAC/MC Module 1 Ensure that the DRAC/MC module release lever is fully extended. See Figure 3-4. 2 Slide the module into the chassis until it is fully seated. 3 Close the release lever until it snaps securely into place. 4 Reconnect the cables that were attached to the module.

  • Page 63: Drac/Mc Firmware Requirements

    A DRAC/MC module’s firmware version is displayed on its web-based GUI or by typing the command getsysinfo or racadm getsysinfo. See the latest Dell Remote Access Controller/Modular Chassis User's Guide at support.dell.com for more information about firmware updates and installing redundant DRAC/MC modules. This guide also provides complete instructions on how to set up and operate that version of the module.
  • Page 64 4 Secure the release lever to the module with the Phillips screw. 5 Reconnect the custom cable to the KVM module and connect the keyboard, monitor, and mouse to the custom cable. Figure 3-5. Removing and Installing a KVM Module release lever securing screw KVM module...

  • Page 65: Tiering An Avocent Analog Kvm Switch Or Avocent Digital Access Kvm Switch From A Analog Kvm Switch

    Figure 3-6. KVM Module Basic Configuration monitor custom KVM cable KVM module system mouse keyboard Tiering an Avocent Analog KVM Switch or Avocent Digital Access KVM Switch From a Analog KVM Switch Both Avocent KVM switches can be tiered from analog KVM switches such as the Dell180ES and 2160ES, as well as other products that support the On-Screen Configuration and Activity Reporting (OSCAR) interface.
  • Page 66 Before connecting the KVM switch to a supported analog switch, you must set the KVM switch to display in slot order, and set the Screen Delay Time to 1 or more seconds: 1 Press <Print Screen> to launch the KVM Switch OSCAR. 2 Click Setup >...
  • Page 67 Figure 3-7. Avocent Analog or Digital KVM Switch Tiered from an Analog KVM Switch analog switch keyboard, video, and mouse custom KVM cable interconnecting cable KVM switch system 4 Connect both the analog switch and the system to an appropriate power source. 5 Power up the system.

  • Page 68: Tiering An Avocent Analog Kvm Switch From A Dell Console Switch

    Tiering an Avocent Analog KVM Switch From a Dell Console Switch To tier an Avocent Analog KVM switch from a Dell 2161DS, 180AS, or 2160AS console switch, connect the ACI port on the rear of the Avocent Analog KVM switch to one of the 16 ARI ports on the back of the Dell console switch (see Figure 3-8).

  • Page 69: Tiering An Avocent Digital Access Kvm Switch From A Dell Console Switch

    Tiering an Avocent Digital Access KVM Switch From a Dell Console Switch To tier a Avocent Digital Access KVM switch module from a Dell 2161DS, 180AS, or 2160AS console switch: 1 Connect one end of a CAT5 cable to an ARI port on the console switch (see Figure 3-9).

  • Page 70: Chassis I/O Module

    Resynchronizing the Server List at the Remote Client Workstation Once the KVM switch is connected, the server modules appear in OSCAR. You now need to resynchronize the servers on any remote workstation to ensure that the server modules are now available to any remote users that are connected to the console switch through the Remote Console Switch software.

  • Page 71: I/O Module Placements

    I/O Module Placements The back panel has four bays for I/O modules and are labeled IO/1, IO/2, IO/3, and IO/4 (see Figure 1-5). PowerConnect 5316M Ethernet switch modules or Ethernet pass-through modules must be installed in either bay IO/1 or IO/2. All other types of matching I/O modules can be installed in IO/3 and IO/4. See " Guidelines for Installing Connectivity Modules"...

  • Page 72: Installing An I/O Module

    Figure 3-10. Removing and Installing an I/O Module I/O module release lever Installing an I/O Module 1 Unpack the I/O module and prepare it for installation. For instructions, see the documentation that accompanied the module. 2 Install the I/O module. NOTE: Bays IO/1 and IO/2 accept only PowerConnect 5316M Ethernet switch modules or Gb Ethernet pass- through modules.

  • Page 73: Server Modules

    4 Reconnect any cables that must be attached to the module. See the documentation that accompanied the I/O module for information about its cable connections. Server Modules Your system can include up to 10 hot-pluggable server modules. Each server module can contain up to two processors, two hard drives, six memory modules, and one daughter card.

  • Page 74: Installing A Server Module

    The server module’s upper handle is above (outside) the lower handle. The upper handle has the DELL logo™ on it, extends farther out than the lower handle, and has a release latch on its inside. See Figure 3-12.

  • Page 75: Opening The Server Module

    4 Continue to rotate the upper handle inward until it is flush against the lower handle. The upper-handle release latch locks both handles to the front panel of the server module when the handles are properly closed. 5 Turn on the server module by pressing the module's power button. Opening the Server Module CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the...

  • Page 76: Closing The Server Module

    Figure 3-14. Inside a Server Module optional daughter card memory modules heat sink and processor 2 hard drive 0 hard drive 1 heat sink and processor 1 Closing the Server Module CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 77: Removing And Installing Server Module Components

    (single-ranked memory modules) by installing 533-MHz or 677-Mhz (when available) fully buffered DIMM(FBD) DDR II memory modules. 256-MB, 512-MB, 1-GB, 2-GB, and 4-GB memory modules are supported. You can purchase memory upgrade kits from Dell. NOTICE: Use only 533-MHz or 677-MHz (when available) DDR II FB memory modules.

  • Page 78: General Memory Module Installation Guidelines

    The eight memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two channels: • Branch 0: Channel 0 (DIMM 1, DIMM 5) and channel 1 (DIMM 2, DIMM 6) • Branch 1: Channel 2 (DIMM 3, DIMM 7) and channel 3 (DIMM 4, DIMM 8) The first socket of each channel has white release tabs.

  • Page 79: Memory Mirroring

    Table 3-1. Memory Sparing Configurations Memory Module Size/Type Total Memory Available Memory Spare Memory Eight 256-MB single-rank modules 2 GB 1 GB 1 GB Eight 512-MB single-rank modules 4 GB 2 GB 2 GB Eight 1-GB single-rank modules 8 GB 4 GB 4 GB Eight 2-GB single-rank modules...

  • Page 80: Sample Memory Configurations

    Sample Memory Configurations Table 3-2 shows examples of supported memory configurations. NOTICE: For configurations requiring less than eight memory modules, memory module blanks must be installed in four of the unoccupied memory sockets to maintain proper cooling airflow. See Table 3-2. Table 3-2.
  • Page 81 Figure 3-16. Installing and Removing a Memory Module or Memory Module Blank memory module memory module blank memory module socket ejectors (2) socket alignment key edge connector 5 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket.

  • Page 82: I/O Module Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 83 4 Align the connectors on the bottom of the daughter card with the connectors on the server module board, and then press down on the card edges until it is fully seated. 5 Secure the daughter card to the server module board with the three screws. 6 Close the server module.

  • Page 84: Activating The Integrated Nic Toe

    3 Remove the three screws that secure the daughter card to the server module board. See Figure 3-17. NOTICE: Hold the daughter card by its edges only. 4 Lift up the daughter card from its connector and remove it from the server module board. 5 Close the server module.
  • Page 85 Figure 3-18. Installing and Removing the Heat Sink screws (4) heat sink NOTE: When removing the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm. 4 Remove the heat sink: Slightly rotate the heat sink to loosen it from the processor.
  • Page 86 See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Unpack the new processor.
  • Page 87 5 Install the processor in the socket. NOTE: If you are installing just one processor, it must be installed in socket CPU_1. See Figure 6-3. NOTICE: Positioning the processor incorrectly can permanently damage the processor and the system board when you turn it on. Be careful not to bend the pins on the LGA socket. If the release lever on the processor socket is not positioned all the way up, move it to that position.

  • Page 88: Server Module Battery

    Server Module Battery The system battery is a 3.0-volt (V), coin-cell battery. Removing and Installing the Server Module Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 89: Hard Drives

    6 If you removed a daughter card from the server module board, reinstall it. See "Installing a Daughter Card" on page 82. 7 Close the server module. See "Closing the Server Module" on page 76. 8 Install the server module. See "Installing a Server Module" on page 74. 9 Enter the System Setup program to confirm that the battery is operating properly.

  • Page 90: Removing A Hard Drive

    Installing a Hard Drive NOTICE: When a replacement hot-pluggable hard drive is installed and the server module is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is installed.

  • Page 91: Configuring The Boot Drive

    2 Open the hard-drive carrier handle to release the drive. See Figure 3-21. 3 Slide the hard drive out until it is free of the drive bay. If you are permanently removing the hard drive, install a blank insert. Shutdown Procedure for Servicing a Hard Drive NOTE: This section applies only to situations where the server module must be powered down to service a hard drive.

  • Page 92: Back-Panel Module Cage Assembly (Service-Only Procedure)

    Figure 3-22. Installing a Hard Drive Into a Drive Carrier screws (4) drive carrier hard drive Back-Panel Module Cage Assembly (Service-Only Procedure) Removing the Back-Panel Module Cage Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 93: Installing The Back-Panel Module Cage Assembly

    6 Remove the KVM module. See "Removing a KVM Module" on page 63. 7 Remove the I/O modules. See "Removing an I/O Module" on page 71. 8 Remove the four screws securing the module cage assembly to the chassis back panel. See Figure 3-23. 9 Pull the assembly out of the chassis approximately half way until it stops, press the two side levers on the sides of the cage, and then pull the cage out from the chassis.

  • Page 94: Chassis Control Panel Assembly (Service-Only Procedure)

    6 Install the fan modules. See "Installing a Fan" on page 61. 7 Install the power supply modules. See "Installing a Power Supply Module" on page 59. 8 Install the server modules. See "Installing a Server Module" on page 74. 9 Press the system power switch to turn on the system.

  • Page 95: Installing The Chassis Control Panel

    Figure 3-24. Removing and Installing the Chassis Control Panel Assembly front midplane receptacle securing-arm release button securing arm control-panel cable control-panel securing tab control panel Installing the Chassis Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 96: Server Module Control Panel Assembly (Service-Only Procedure)

    See "System Status Features" on page 10. If the server module power switch is not operational, power down the server using its remote power- down capability. See the Dell Remote Access Controller/Modular Chassis User’s Guide for information on using the remote management features of the system 2 Remove the server module from the system chassis.

  • Page 97: Installing The Server Module Control Panel

    Figure 3-25. Removing and Installing the Server Module Control Panel Assembly screws (2) control panel cable retaining retaining clip clip server module-board control panel cable top bracket connector control panel Installing the Server Module Control Panel 1 Place the new control panel under the server module top bracket and secure it with the two screws. See Figure 3-25.

  • Page 98: System Board (Service-Only Procedure)

    System Board (Service-Only Procedure) Removing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Remove the server module.

  • Page 99: Installing The System Board

    Figure 3-26. Removing and Installing the System Board screws (8) system board Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 100 Installing System Options...

  • Page 101: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Troubleshooting External Connections

    Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 1-3 for the front-panel connectors on your system and Figure 1-5 for the back-panel connectors.

  • Page 103: Troubleshooting The Keyboard

    5 If two or more server modules are installed in the chassis, press the KVM selection button on a different server module. NOTE: After pressing the KVM selection button, allow approximately two seconds for the KVM functions to change to a different server module. If the monitor is connected to the back-panel KVM module and works with another server module, the first server module may need to be reseated.

  • Page 104: Troubleshooting The Mouse

    6 If two or more server modules are installed in the chassis, press the KVM selection button on a different server module. NOTE: After pressing the KVM selection button, allow approximately two seconds for the KVM functions to change to a different server module. If the keyboard is connected to the back-panel KVM module and works with another server module, the first server module may need to be reseated.

  • Page 105: Troubleshooting Usb Devices

    127. Responding to a Systems Management Alert Message The Dell™ Remote Access Controller/Modular Chassis (DRAC/MC) management applications monitor critical system voltages and temperatures, and the cooling fans in the system. For information about the DRAC/MC alert messages, see the Configuration Guide.

  • Page 106: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Troubleshooting A Damaged System

    15 Run the Server Administrator diagnostics to confirm that the system is working properly (see "Running System Diagnostics"). If the tests fail, see "Getting Help" on page 127. Troubleshooting a Damaged System Problem • System was dropped or damaged Action 1 Ensure that the following components are properly installed and connected: •...

  • Page 108: Troubleshooting Fan Modules

    Action NOTICE: The power-supply modules are hot-pluggable. Remove and replace only one power-supply module at a time in a system that is turned on. Leave a failed power-supply module installed in the chassis until you are ready to replace it. Operating the system with a power-supply module removed for extended periods of time can cause the system to overheat.

  • Page 109: Troubleshooting The Drac/Mc Module

    Troubleshooting the DRAC/MC Module Problem • DRAC/MC module is not operating properly • System message indicates a problem with the DRAC/MC module • DRAC/MC module cable connections Action NOTE: To eliminate the possibility of a hardware problem with the module or its attaching devices, first ensure that the module is properly initialized and configured.

  • Page 110: Troubleshooting A Network Switch Module

    Troubleshooting a Network Switch Module Problem • System cannot communicate with the network • Network cable connections • Network switch module and hub configuration settings Action NOTE: To eliminate the possibility of a hardware problem with the module or its attaching devices, first ensure that the module is properly initialized and configured.

  • Page 111: Inside The Server Module

    Inside the Server Module Figure 4-1 shows an interior view of the major components of the server module. Figure 4-1. Inside the Server Module optional I/O daughter card memory modules microprocessor 2 hard drive 0 hard drive 1 microprocessor 1 The server module board contains up to two microprocessors, eight memory modules, interface connectors for the hard drives, interface connectors for an optional daughter card, and a dual-Gigabit NIC.

  • Page 112: Troubleshooting Server Module Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Troubleshooting Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 114: Troubleshooting Microprocessors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Troubleshooting The Server Module Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 116 Troubleshooting Your System...

  • Page 117: Running System Diagnostics

    Running System Diagnostics If you experience a problem with your server module, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your server module's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 118: When To Use The System Diagnostics

    See the documentation that came with your USB flash drive for instructions. 2 Configure the USB flash drive to be a bootable device. See the documentation that came with your USB flash drive for instructions. Dell also provides a USB memory key boot utility for download at support.dell.com.

  • Page 119: System Diagnostics Testing Options

    When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics. NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.

  • Page 120: Error Messages

    • The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test group. • The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select;...

  • Page 121: Dip Switch Settings And Connectors

    DIP Switch Settings and Connectors This section provides detailed information about the sever-module board DIP switch settings. It also provides some basic information on switches and describes the connectors on the various boards in the system. DIP Switch Settings—A General Explanation DIP switches provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.

  • Page 122: Server Module Board Dip Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123: Server Module Board Connectors

    Table 6-1. Server-Module DIP Switch Settings DIP Switch Setting Description PWRD_EN (default) The password feature is enabled when switch 1 is set to "on." (Switch 1) The password feature is disabled when switch 1 is set to "off." NVRAM_CLR (default) The configuration settings in NVRAM are retained at system (Switch 2) boot when switch 2 is set to "off."...
  • Page 124 Figure 6-3. Server Module Board Connectors DIP Switch Settings and Connectors...
  • Page 125 Table 6-2. System Board Connectors Connector Description PASSWD password switch 1 (switch 1) NVRAM_CLR clear NVRAM switch 2 (switch 2) CON2 Midplane connectors 2 CON1 Midplane connectors 1 DIMM 1 Memory module connector, slot 1 DIMM 5 Memory module connector, slot 5 DIMM 2 Memory module connector, slot 2 DIMM 6...

  • Page 126: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 127: Getting Help

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 128: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 129: Dell Enterprise Training And Certification

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
  • Page 130 Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 131 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message or diagnostic code: Description of problem and troubleshooting procedures you performed:...

  • Page 132: Contacting Dell

    In certain countries, technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.
  • Page 133 0820 240 530 14 Preferred Accounts/Corporate Customer Care 0820 240 530 16 Support for XPS portable computers only 0820 240 530 81 Home/Small Business Support for all other Dell 0820 240 530 14 computers Preferred Accounts/Corporate Support 0660 8779 Switchboard...
  • Page 134 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty toll-free: 1-800-247-9362 Support) Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./large business,...
  • Page 135 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax 592 818 1350 Technical Support (Dell™ Dimension™ and toll-free: 800 858 2968 Inspiron) Technical Support (OptiPlex™, Latitude™, and toll-free: 800 858 0950 Dell Precision™)
  • Page 136 Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only 7010 0074 Country Code: 45 Technical Support for all other Dell computers 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505...
  • Page 137 Home and Small Business Country Code: 33 Technical Support for XPS portable computers only 0825 387 129 City Codes: (1) (4) Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700...
  • Page 138 Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and Dell 2969 3191 Precision) Technical Support (PowerApp™, PowerEdge™, 2969 3196 PowerConnect™, and PowerVault™) Customer Care...
  • Page 139 Country Code: 353 Technical Support for XPS portable computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K. Technical Support (dial within U.K. only) 0870 908 0800 Home User Customer Care...
  • Page 140 Technical Support outside of Japan (Dimension and 81-44-520-1435 Inspiron) Technical Support (Dell Precision, OptiPlex, and toll-free:0120-198-433 Latitude) Technical Support outside of Japan (Dell Precision, 81-44-556-3894 OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, toll-free: 0120-981-690 routers) Technical Support outside of Japan (PDAs,...
  • Page 141 Transaction Sales (Xiamen, China) 29 693 115 Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and toll-free: 1 800 880 193 Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and toll-free: 1 800 881 306...
  • Page 142 Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only 020 674 45 94 Country Code: 31 Technical Support for all other Dell computers 020 674 45 00 City Code: 20 Technical Support Fax 020 674 47 66...
  • Page 143 Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only 815 35 043 Country Code: 47 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298...
  • Page 144 International Access Code: 005 Technical Support (Dimension, Inspiron, and toll-free: 1800 394 7430 Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell toll-free: 1800 394 7488 Precision) Technical Support (PowerApp, PowerEdge, toll-free: 1800 394 7478 PowerConnect, and PowerVault)
  • Page 145 Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only 0771 340 340 Country Code: 46 Technical Support for all other Dell products 08 590 05 199 City Code: 8 Relational Customer Care 08 590 05 642...
  • Page 146 00801 65 1228 Corporate Sales toll-free: 00801 651 227 Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell toll-free: 1800 0060 07 Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, toll-free: 1800 0600 09 PowerConnect, and PowerVault)
  • Page 147 Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred...
  • Page 148 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or toll-free: 1-877-DELLTTY Speech-Impaired (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela...

  • Page 149: Glossary

    Glossary This section defines or identifies technical terms, BIOS — Basic input/output system. Your system’s BIOS abbreviations, and acronyms used in your system contains programs stored on a flash memory chip. The documents. BIOS controls the following: • Communications between the processor and peripheral devices •...
  • Page 150 DNS — Domain Name System. A method of translating conventional memory — The first 640 KB of RAM. Internet domain names, such as www.dell.com, into IP Conventional memory is found in all systems. Unless they addresses, such as 143.166.83.200.
  • Page 151 expansion-card connector — A connector on the system headless system — A system or device that functions board or riser board for plugging in an expansion card. without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network F —...
  • Page 152 key combination — A command requiring you to press MB — Megabyte(s); 1,048,576 bytes. However, when multiple keys at the same time (for example, referring to hard-drive capacity, the term is often rounded <Ctrl><Alt><Del>). to mean 1,000,000 bytes. kg — Kilogram(s); 1000 grams. Mbps —...
  • Page 153 NVRAM — Nonvolatile random-access memory. Memory protected mode — An operating mode that allows that does not lose its contents when you turn off your operating systems to implement: system. NVRAM is used for maintaining the date, time, • A memory address space of 16 MB to 4 GB and system configuration information.
  • Page 154 — A bar code label on the system used to System Setup program — A BIOS-based program that identify it when you call Dell for technical support. allows you to configure your system’s hardware and simple disk volume — The volume of free space on a customize the system’s operation by setting features such...
  • Page 155 UNIX — Universal Internet Exchange. UNIX, the video resolution — Video resolution (800 x 600, for precursor to Linux, is an operating system written in the example) is expressed as the number of pixels across by C programming language. the number of pixels up and down. To display a program at a specific graphics resolution, you must install the uplink port —...
  • Page 156 Glossary...

  • Page 157: Index

    22 troubleshooting, 107 Avocent Digital Access KVM daughter card switch module, 24 installing, 82 status indicator, 15 fan module indicators, 21 Dell fan present indicator, 21 contacting, 132 baseboard management fans diagnostics controller, 54 installing, 61 advanced testing options, 119...
  • Page 158 features (continued) help indicators (continued) PowerConnect 5316M getting, 127 system control panel, 11 Ethernet switch, 29 system power, 11 server module, 12 Infiniband pass-through server module power module, 32 button, 14 I/O bays installing system, 10 configurations, 29 battery, 88 system control panel, 11 populating, 28 daughter card, 82...
  • Page 159 removing (continued) server module components, 77 memory password server modules, 73 installing, 80 disabling, 126 system components, 57 troubleshooting, 112 password features upgrade kits, 77 setup, 51 upgrading, 77 system, 51 memory modules passwords safety, 101 removing, 82 disabling, 54 securing your system, 52 messages setup, 53...
  • Page 160 Dell, 132 USB CD drive, 17 technical assistance USB diskette drive, 17 system board obtaining, 127 connectors, 123 using system setup, 44 troubleshooting system components battery, 115 installing, 57 damaged system, 107 removing, 57 DRAC/MC module, 109...

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