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Troubleshooting
Check these questions first if you have problems with your
phone. If you need additional help, contact the Motorola
Customer Call Center at 1-800-331-6456 (United States)
or 1-800-461-4575 (Canada).
Question
Answer
Is your battery
The battery level indicator should
charged? Do
have at least one segment
[
\
you see
in
showing (
the display?
recharge your battery as
described in your user's guide.
Do you have a
If necessary, turn off your phone
valid SIM card
and make sure that you have
inserted in
inserted a valid SIM card as
your phone?
described in your user's guide.
Does the
The signal strength indicator
handset have
should have at least one segment
1
a signal? Do
showing (
0
you see
in
to an area with a stronger signal
the display?
to use your phone.
Is the earpiece
While on a call, press the upper
volume too
volume key on the side of your
low?
phone.
Is the other
Your phone may be muted. Press
+
UNMUTE
party unable
(
to hear you?
unmute the phone.
Also, make sure that your phone's
microphone is not blocked by its
carrying case or a sticker.
Has the phone
Dropping your phone, getting it
been
wet, or using a non-Motorola
damaged,
battery or battery charger can
dropped, or
damage the phone. The phone's
gotten wet?
limited warranty does not cover
liquid damage or damage caused
Was a
from using non-Motorola
non-Motorola
accessories.
battery or
battery
charger used?
The following refer to specific problems:
Problem
Solution
My phone was
Report a stolen phone to the
stolen. To
police and to your service provider
whom should I
(the company that sends you your
report this?
monthly wireless service bill).
I forgot my
See your user's guide for
password.
information about what to do if you
forget a code or password.
). If it does not,
). If it does not, move
) if necessary to
Problem
Solution
I pressed the
Be sure to press and hold
power key, but
power key) until the display
nothing
appears and you hear an alert.
happened.
This could take several seconds. If
nothing happens, check that a
charged battery is installed.
The display
The SIM card may be incorrectly
says:
inserted. Check the SIM card to
Insert SIM Card
make sure that it is inserted
or
properly as described in your
Check SIM Card
user's guide.
even though I
have inserted
my SIM card in
the phone.
The display
Call your service provider (the
says:
company that sends you your
SIM Blocked
.
monthly wireless service bill) to
How do I
obtain the PIN unblocking key
unblock my
(PUK) code. See page 36.
SIM card?
The display
Enter the factory-preset unlock
says: Enter
code (1234), or the last four digits
Unlock Code
.
of your phone number. If this fails,
How do I
call your service provider (the
unlock my
company that sends you your
phone?
monthly wireless service bill).
My phone
The application you want is
asks for an
locked. If you do not know the
unlock code
unlock code, see your user's
when I try to
guide.
open a feature.
Y
My phone
If you see
does not ring.
display, then the ringer is turned
off. To change the ring style, see
your user's guide.
Also, the ringer may be set to
Silent
even though your phone is
set to an audible ring style. To set
an audible alert, see your user's
guide.
I tried to place
Your call did not reach the
a call and
wireless system. You may have
heard an
dialed the number too soon after
alternating
turning the phone on. Wait until
high/low tone.
the display shows the name of
your service provider before
making a call.
P
(the
Z
or
in the
41
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