Troubleshooting; The Software Cannot Be Installed Onto Your Computer - Sony MZ-M10 Operating Instructions

Importing tracks recorded in linearPCM on
a Hi-MD Walkman to your computer
Tracks that have been recorded in linearPCM on one of the designated Hi-MD Walkman
model can be imported to a desired location on your computer. The tracks are automatically
converted to WAV-format files.
1
Insert the disc that contains tracks you want to import into the Hi-MD
Walkman and connect the Hi-MD Walkman to the computer with the
supplied USB cable.
([Hi-MD WAV Importer] icon) and
desktop.
2
Double-click ([Hi-MD WAV Importer] icon).
The main window appears.
3
Select the tracks you want to import.
If you want to select multiple tracks, click the tracks while pressing the [Shift] key.
All tracks in the disc are displayed in the main window. However, tracks recorded in
modes other than linearPCM are grayed out and cannot be selected. Tracks transferred to
the SonicStage software on a Windows computer are grayed out and cannot be selected,
even if they were recorded in linearPCM on one of the designated Hi-MD Walkman
models.
4
Drag the selected tracks to the destination.
The progress indicator window appears and the importing process starts.
To remove the disc from the Hi-MD Walkman or disconnect the USB
cable
It is important that you follow the steps below when removing the disc or disconnecting the
Hi-MD Walkman from the computer. If you do not, damage to the data may occur.
1
Drag the ([NO NAME] icon) on the desktop to the trash can.
2
Make sure that the "REC" indication is not displayed in the display window of the
Hi-MD Walkman.
3
Press x on the Hi-MD Walkman.
"EJECT DISK OK" appears in the display.
Depending on the conditions, it may take some time until "EJECT DISK OK" appears in the
display.
4
Unplug the USB cable from the computer or remove the disc from the Hi-MD
Walkman.
To change track titles
Track titles that appear in the main window can be changed using the computer keyboard.
Click the desired track and type in the title.
Only English alphabet can be entered.
Notes
• Tracks recorded on any other Hi-MD Walkman except the designated one cannot be imported.
• Tracks recorded in other mode except linearPCM cannot be imported.
• ([Hi-MD WAV Importer] icon) will not appear if there is no disc in the Hi-MD Walkman.
• Tracks are displayed in the order that they appear on the disc.
• All controls in the main window are disabled while the progress indicator window is displayed.
• Damage to the data or other problems may occur if your computer changes to sleep or resume mode
while the Hi-MD Walkman is still connected. For this reason, you should disable the sleep or resume
function before connecting the Hi-MD Walkman.
• Make sure not to restart the computer while it is still connected to the Hi-MD Walkman.
• Make sure to place the Hi-MD Walkman at a stable, vibration-free place while importing tracks.
• Make sure not to connect the Hi-MD Walkman to the computer through a USB hub.
• Tracks that have been transferred to the SonicStage software on a Windows computer cannot be
imported. Tracks left on the disc after being transferred to the SonicStage software are treated as tracks
that have been transferred from the SonicStage software. For this reason, these tracks cannot be
imported to the computer.
• Make sure to format a disc on the Hi-MD Walkman. You cannot format a disc on the Macintosh
computer.
([NO NAME] icon) appear on the

Troubleshooting

Please refer to the following steps if you encounter a problem while using Hi-MD WAV
Importer.
1
Check the symptoms in this "Troubleshooting" section.
2
If the problem cannot be solved after checking this troubleshooting section, check the
following table and then consult your nearest Sony dealer.
Computer
• Manufacturer: Apple Computer, Inc.
• Model:
• Type: Desktop type / Laptop type:
Name of operating system:
RAM capacity:
Hard disk drive (containing Hi-MD WAV Importer and audio data)
• Capacity of the drive:
• Free space:
Version of the software: Hi-MD WAV Importer for Mac Ver. 1.0*
Error Message (if one appear):
If an externally connected CD-ROM drive is used
• Manufacturer:
• Model:
• Type: CD-ROM / CD-R/RW / DVD-ROM / Other (
• Type of connection to the computer: PC card / USB / IEEE1394 / Other (
If another device with USB connection is used
• Name of the device (or devices):
* To check the Hi-MD WAV Importer software version, go to the Apple menu and select [About Hi-MD WAV
Importer].

The software cannot be installed onto your computer

Problem Cause/Remedy
The installation was not • You are using an OS that does not support this software.
, See "Providing the required system environment" for more
successful.
details.
• All applications are not closed.
, If you start the installation while other programs are running, a
malfunction may occur. This is especially true for programs
that require large amounts of system resources, such as virus-
check software.
• There is not enough hard disk space on your hard disk.
, You need 10 MB or more free space on your hard disk.
The installation appears • Check for the appearance of an error message beneath the
to have stopped before it installation window.
, If there is no message, the installation is still in progress. Wait
has completed.
a little while longer.
Using a Hi-MD Walkman connected to the computer
Problem Cause/Remedy
Your computer does not • The MD Walkman is not firmly connected with the supplied USB
cable to the computer.
recognize the Hi-MD
, Reconnect the Hi-MD Walkman to the computer firmly.
Walkman.
, Remove and reconnect the Hi-MD Walkman. If the computer
still does not recognize the Hi-MD Walkman, disconnect the
cable, restart the computer, and then make the connection
again.
• The anti-virus software is active.
, Close the anti-virus software.
• A disc is not inserted in the Hi-MD Walkman.
, Check if a disc is inserted in the Hi-MD Walkman.
• The software installation failed.
, Disconnect the connected device and install the software again
using the supplied CD-ROM.
• The connections are made through a USB hub.
, Operations are not guaranteed for USB-hub connections.
Connect the Hi-MD Walkman directly to the USB connector
on the computer.
Even though the supplied • It takes time to recognize the software.
, Please wait.
USB cable is used to
• The other software application is running.
connect the Hi-MD
, Reconnect the supplied USB cable after a while. If the
Walkman to the
computer still does not recognize the Hi-MD Walkman,
computer, the display on
disconnect the Hi-MD Walkman, restart the computer, and
the Hi-MD Walkman
connect the supplied USB cable again.
does not indicate it is
connected.
Even though your • The supplied USB cable is disconnected.
, Connect the supplied USB cable firmly.
computer recognize the
• The connections are made through a USB hub.
Hi-MD Walkman, it does
, Operations are not guaranteed for USB-hub connections.
not operate normally.
Connect the Hi-MD Walkman directly to the USB connector
on the computer.
Tracks cannot be • The disc in the Hi-MD Walkman is in Net MD mode (MD mode).
, Insert a disc in Hi-MD mode into the Hi-MD Walkman.
imported to the
• The tracks on the disc were not recorded in linearPCM on one of
computer.
the designated Hi-MD Walkman models.
, You cannot import tracks that were recorded in any mode
except linearPCM or recorded on a Hi-MD Walkman other
than one of the designated models. Insert a disc that contains
material that was recorded in linearPCM on one of the
designated Hi-MD Walkman models.
, You cannot import tracks that have been transferred to the
SonicStage software on a Windows computer, even if they
were recorded in linearPCM on a designated Hi-MD Walkman
model. Tracks left on the disc after being transferred to the
SonicStage software are treated as tracks that have been
transferred from the SonicStage software. For this reason,
these tracks cannot be imported to a Macintosh computer.
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