Kenmore 911.95402000 Use & Care Manual page 32

BEFORE CALLING FORSERVICE
To save you time and money, before making a service call, check the list
below for any problem you may feel you have with the performance of your
range, tf the problem is something you cannot fix, use the Consumer Service
Numbers located at the back of this manual. When making any calls, have
the Model No., Serial No., Repair Parts List, Use and Care Manual, and the
Date of Purchase available.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cooktop, oven, and No power to range Check the circuit breaker
oven control will not or fuse Make sure the
work. power cord is plugged in.
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Tiny scratches or a. Use of incorrect a. Use only Cooktop
abrasions on the cleaning materials, Cleaning Cremee
cooktop, b. Coarse particles b. Make sure the cooktop
(salt, etc) between surface and bottom of
cookware bottom cookware are clean
and cooking surface before using
c. Cookware with rough c. Use only smooth-
bottoms bottomed cookware
Metal markings Sliding or scraping Use recommended
on the cooktop surface metal utensils and cleaning procedure
(may appear as cookware across to clean the cooktop
scratches), cooktop surface surface
Areas of Mineral deposits from Use recommended
discoloration water or food cleaning procedure
on the cooktop to clean the cooktop
surface, surface
Dark streaks and a. Incorrect cleaning a. Use only the Cooktop
specks on the materials Cleaning Creme e on
cooktop surface, the cooktop surface
b. Encrusted boifovers b. Use razor scraper and
or grease splatters follow the directions in
the cleaning section of
this manual.
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Cooktop cooking
zones work, but
oven will not
turn on.
Oven controls set
incorrectly
Check the baking and
broiling sections on
setting the oven control
correctly
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