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Troubleshooting
we're here to help
Crash recovery
In the unlikely event that your phone stops responding
to key presses, try a quick reset. Remove the back
cover and battery ("Assemble & charge" on page 3),
then replace and switch your phone on as usual.
Reset
To reset your phone to factory settings and erase all
the data on your phone, select
Privacy > Master Clear.
Warning:
All data on your phone will be deleted.
Service & repairs
If you have questions or need assistance, we're here
to help.
Go to www.motorola.com/repair (United States),
where you can select from a number of customer care
options. You can also contact the Motorola Customer
Support Center at 1 (800) 453-0920 (United States) or
1 (877) 483-2840 (TTY, TDD United States for hearing
impaired).
Settings >
>
Update my phone
Stay up to date with the latest software updates for
your phone. You can check, download, and install
updates using your phone or your computer:
•
Using your phone:
You may get an automatic notification of an available
update on your phone. Follow the instructions to
download and install.
To manually check for updates, touch Menu
Settings > About phone > System updates.
Your phone downloads any updates over your
mobile network. Remember, these updates can be
quite large (25MB or more) and may not be available
in all countries. If you don't have an unlimited data
plan, or mobile network updates are not available in
your country, you can update using a computer.
•
Using your computer:
On your computer, go to
www.motorola.com/support and check the
"Software" links. If an update is available, simply
follow the installation instructions.
>
Troubleshooting
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