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Troubleshooting
When this occurs
Possible cause
Refer to
Page
No power
• Ensure connections through the AC adaptor are complete and correct.
13
Tray fails to open.
• Is the DVD-RAM drive powered on?
10
Tray fails to close.
• Has the media been inserted correctly?
11
Computer fails to
work.
• Has the drive's SCSI ID been set correctly?
• Has the drive's terminator been set correctly?
• Has a floppy disk been left inside the computer?
12
12
Drive cannot be
accessed normally.
• Is the DVD-RAM drive powered on?
• Is the total length of SCSI cable shorter than the length specified by
the SCSI host adaptor to be used?
• Has the drive's terminator been set correctly?
• Is the driver software installed correctly?
10
11
12
15,16
Drive is not
recognized on
Windows.
• Is the SCSI host adaptor recognized correctly?
• Is the driver software installed correctly?
0"ln case drive letter of CD-ROM/DVD-ROM side is recognized only,
driver software is not installed.
16,17
15,16
DVD-RAM disc
cannot be read or
written to.
• Did you initialize (format) the DVD-RAM disc?
• Did you access the correct drive letter assigned to the drive?
• Did you insert a single-sided DVD-RAM disc with the space for an
adhesive label facing up?
• Is the DVD-RAM disc dirty?
• Has condensation formed in the drive?
(Wait an hour or so after turning on the DVD-RAM drive for the drive
to dry out and then try operating.)
18
22
11
7
7
PD cartridge cannot
be read or written to.
• Did you initialize (format) the PD cartridge?
• Did you access the correct drive letter assigned to the drive?
• Did you insert the PD cartridge with the space for an adhesive label
facing up?
• Is the PD cartridge dirty?
• Has condensation formed in the drive?
(Wait an hour or so after turning on the DVD-RAM drive for the drive
to dry out and then try operating.)
23
24
11
7
7
Discs cannot be
read.
• Did you access the correct drive letter assigned to the drive?
• Only the discs supported by this drive can be used.
• Have the discs been placed correctly in the tray?
• Did you insert the discs with label facing up?
• Are you using correct software program for playing discs?
• Is the disc dirty, scratched, cracked, warped, written on the surface or
is a label put on the disc?
• Has condensation formed in the drive?
(Wait an hour or so after turning on the DVD-RAM drive for the drive
to dry out and then try operating.)
• Have you set the driver's region number?
25
9
11
11
7, 38
7
29
No sound from the
computer's speaker
• Ensure the connections to the computer (or speakers with internal
amplifiers) through this drive's AUDIO OUT terminal are complete and
correct.
13
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