Motorola MotoRAZR maxx V6 Manual
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Motorola MotoRAZR maxx V6 Manual

Motorola MotoRAZR maxx V6 Manual

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Motorola GmbH, Mobile Devices, CSS Center
Title:
Troubleshooting-Guide MotoRAZR maxx V6
Troubleshooting Guide MotoRAZR maxx V6
Repair Support Information
Doc. No:
Version:
Date:
Page:
Level 3
© Copyright 2003-2007 Motorola Inc. All Rights reserved.
Motorola internal use
TSG_3G_V6
1.0
23.07.2007
1 / 40

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  • Page 1 TSG_3G_V6 Version: Date: 23.07.2007 Motorola GmbH, Mobile Devices, CSS Center Title: Troubleshooting-Guide MotoRAZR maxx V6 Page: 1 / 40 Troubleshooting Guide MotoRAZR maxx V6 Level 3 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 2: Table Of Contents

    Revision History ........................2 Contents ...........................2 Introduction..........................3 Audience..........................3 Requirements ........................3 About this Troubleshooting Guide ..................3 Related Documents ......................3 Basic information on troubleshooting Motorola 3G phones ..........3 Tools............................4 Required Tools ........................4 Additional Tools ........................4 Troubleshooting Level 2 ......................5 No speaker audio........................5 No microphone audio......................7 No ring tone/alert function.....................8...

  • Page 3: Introduction

    Requirements Follow the current Technical Requirements for servicing Motorola products as described in Requirement List for Motorola Authorized Service Centers.

  • Page 4: Tools

    Following passive and active cooling devices are available at www.multitast.de. V6 Shield Direktkühlung POP-Processor Artikelnummer: 946071 Figure 1 V6 Shield Direktkühlung Atlas Artikelnummer: 946072 Figure 2 V6 Teflon shield-Set (3pcs) Artikelnummer: 946073 Figure 3 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 5: Troubleshooting Level 2

    Figure 3. Check speaker function by turning on a 1 kHz test tone via RepairStudio/Radiocomm. If the fault has been cleared, reassemble flip assy with new keyboard flex assy. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...
  • Page 6 Flip PCB defective If the fault has not been cleared with one of the previous steps a), b) or c), it is most likely a defective Flip PCB. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 7: No Microphone Audio

    Figure 6 Transceiver board assembly defective Forward to an authorized Level 3 Service Center or proceed to level 3 troubleshooting. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 8: No Ring Tone/Alert Function

    Remove antenna assembly and check contacts. Temporarily replace antenna assy with a known good one. If the fault has been cleared, reassemble with a new antenna assy. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...
  • Page 9 Verification: temporarily replace the transceiver board assembly with a known good one. f the fault has been cleared, forward to an authorized Level 3 Service Center or proceed to level 3 troubleshooting. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 10: No Vibrator Function

    Figure 8. Check vibrator function by turning on vibrator via RepairStudio/Radiocomm. If the fault has been cleared, reassemble flip assy with new keyboard flex assy. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...
  • Page 11 Flip PCB defective If the fault has not been cleared with one of the previous steps a), b) or c), it is most likely a defective Flip PCB. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 12: No Display/-Backlight/Poor Picture Quality

    If the fault has not been cleared with one of the previous steps a), b), c) or d), it is most likely a defective Flip PCB. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 13: Keypad/ Side Keys - No Function

    Flip PCB defective If the fault has not been cleared with one of the previous steps a) or b), it is most likely a defective Flip PCB. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 14: Telephone Will Not Turn On Or Stay On

    If none of the previous issues fixed the problem it is most likely a defect on the transceiver board assembly – forward to an authorized Level 3 Service Center or proceed to level 3 troubleshooting. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 15: Can't Make Voice Call/No Service

    If the fault is still present, proceed to b). Figure 14 Transceiver board assembly defective Forward to an authorized Level 3 Service Center or proceed to level 3 troubleshooting. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 16: Troubleshooting Level3

    3Vpp at 1 kHz, if test tone is switched on via RepairStudio/Radiocomm. if not: check J2300/C2303/C2304 and Resistors R4000/R4001 (both 10 Ohm) if ok: change ATLAS IC U3000 Figure 15 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 17: No Microphone Audio

    If there is no audio signal visible, replace microphone MK1. If there is an audio signal visible, replace ATLAS IC U3000. Figure 16 Figure 17 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 18: No Ring Tone/Alert Function

    ARGON not generating the alert signals – forward to authorized level 4 service center. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 19: No Vibrator Function

    VVIB_1_3V at J2300-19, it should be 3Vdc. If ok check J2300 for defective part/ dry solder joints If not ok, change ATLAS IC U3000. Figure 20 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 20: No Display/-Backlight/Poor Picture Quality

    E2310. In some cases the PCB was damaged because of lifted pads. It seems to be damaged by a poor disassembly process. Figure 21 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 21: Flip Detect Problem

    – if ok it is most likely a problem with the ARGON U1000 – forward to an authorized level 4 service center. Figure 22 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 22: Keypad/Side Keys - No Function/Hangs

    Figure 24 If the keypad connector/filters are ok, it’s most likely a problem with the ARGON – forward to an authorized level 4 service center. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 23: On/Off Switch Not Working

    If signal is always at LOW level or down (below 2.8Vdc), check R3993/C3955. If they are ok, it is most likely a problem with the ATLAS IC U3000. Figure 25 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 24: No Keypad Backlight

    HIGH, check J2300 ELEN1 is LOW, it is most likely a problem with the ARGON U1000 – forward to an authorized level 4 service center. Figure 26 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 25: Sim Card - Check Card/Insert Sim

    – forward to an authorized level 4 service center. Before replacing the ATLAS IC U3000 or the ARGON U1000, make sure that none of the associated capacitors/diodes have low resistance to GND. Figure 27 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 26: Transflash Memory Card - No Function

    GND. If ok, it is probably a problem with the ARGON U1000 – forward to an authorized level 4 service center. Figure 28 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 27: No Turn On

    U3000 If the problem remains, it could be a problem with the ARGON IC U1000 – forward to an authorized level 4 service center. Figure 29 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...
  • Page 28 If the radio won’t give any sign of life with a current consumption of about 160 to 170mA for less than a second, dropping to ~ 12mA it is a problem with the ARGON U1000 – forward to an authorized level 4 service center. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 29: Turn Off - Powers Down In Standby

    In most cases this part will provide a supply voltage to other parts which can also get warm due to an internal short. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information...

  • Page 30: Does Not Charge

    For a charger current problem only: Check the whole charger path for misplaced parts/solder shorts/defective parts If ok, replace ATLAS IC U3000 Figure 31 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 31: Invalid Battery

    R5400-2, if it is 2.775V here, change/resolder J5400. In any other case it is most likely a problem with the ARGON U1000 – forward to an authorized level 4 service center. Figure 32 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 32: Battery Thermistor Problem

    ATLAS IC U3000. For replacement of the battery connector J5400 the air cooling device for protecting the ATLAS IC should be used. Figure 33 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 33: Accessory Detection Problem

    If still less than 1MOhm it should be because of a defective ATLAS IC, replace U3000. A new diode array D5002 has to be placed after successful repair. Figure 34 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 34: Can't Make Voice Call/No Service

    PA is low Check to see if PA U800 is soldered down properly Check the input power TX_LB_IN to the PA from TransAAM at C841-1 Figure 36 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...
  • Page 35 PAC_DET: power detector with voltage reading corresponds to VRAMP value TX_EN: logic signal that enables the PA GSM_TCXO: 26MHz clock for TransAAM TX Supply voltages VRF_TX_2_775V BATT+ LVDD JVDD QVDD_1_8 VDDA_2_7 VDDA_CP_2_7 VDD_ACE_2_7 VDD_TXRX_2_7 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 36: No Or Low Tx Output Power In Wcdma

    PA_VDET: power detect signal PASSKEY_VLD: determines two modes of operation: - Hi Power Mode/Low Power Mode WCDMA TX supply voltages VRF_TX_2_775V BATT+ VRFCP_2_775V VHVIO_2_2_775V VRF_LVIO_1_875V VMELODY_CORE VRF_RX_2_775VV © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 37: No Rx Gsm

    In addition the FEM state after FEM logic table can be checked. If one of them is missing, it is most likely a problem with the ARGON U1000 – forward to an authorized level 4 service center. Figure 39 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 38: No Rx Wcdma

    If ok, suspect SYMPHONY. Also check 26MHz TCXO and surrounding components. Inject a RF from Test Set. The power level should be set to max power. Check BT_RF_IN antenna switch M002-1. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...
  • Page 39 R305, if ok in size and form (if unsure compare with a known good PCB) suspect the SYMPHONY U100 RX_WB_2100_NEG/RX_WB_2100_POS are not ok, check VRF_RX_2_775V R304, if ok check/replace U300/FL300 Figure 42 © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

  • Page 40: Flash Procedures

    R26117LD_U_98.20.33BR_LP0039_DRM1003_VSTU_207_0C_JPUK_R26117VOLANSVF_ 03_USVOLANSVFUKR26117062_1FF.sbf after restart: do Master Reset/Master Clear If the phone doesn’t start in flash mode, there is a problem – proceed to level 3 troubleshooting. © Copyright 2003-2007 Motorola Inc. All Rights reserved. Repair Support Information Motorola internal use...

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