Page 1 User Guide...
Page 2 © 2024 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
Contents Set up phone About your hardware Insert or remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Make it yours Learn the basics About your home screen...
Page 4 Customize your Favorites tray Use widgets, shortcuts, or folders Arrange apps and control icon's look Allow or prevent home screen rotation Remove Google feed Remake your home screen with launchers Lock screen Use a screen saver Use apps...
Page 5 Set alarms Use timer or stopwatch Set date and time Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Phone calls Answer calls Make calls During a call Make video calls...
Page 6 Listen to music Transfer music files Connect a MIDI device Settings Network and internet Connect to Wi‑Fi networks Connect with Wi-Fi Direct Use Airplane mode Control data usage Share your internet connection Connect to VPNs Add a Private DNS service...
Page 7 Notifications Turn notifications on/off Choose how notifications look and open Control notification lights Control notification sound Manage notification privacy See previously viewed notifications Gestures Set up the sidebar Change Navigation mode Use one-handed mode Tap to turn screen on/off...
Page 8 Add or remove accounts Change name & info in your Google account Sync apps with your Google account Control what info Google collects Security & privacy About security Protect against harmful apps Make sure your phone can be found...
Page 9 Can't sign in to Google Account sync issues App issues App or widget issues Camera issues Messaging issues Gmail issues Play Store issues Maintenance procedures Update Android software Reset connections, settings, or apps Reset phone Get more help Send feedback to Motorola...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD cards Headset jack Earpiece/speaker Front camera Proximity sensor Volume up/down button Power button fingerprint sensor...
Page 11 Set up phone Macro camera Main camera Flash Microphone USB-C port to charge phone, transfer files, and share data connection with tethered devices. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 12: Insert Or Remove Sim And Sd Cards
Set up phone • Do not expose your phone to pressurized water, salt water or liquids other than fresh water. • Dry your phone and ports thoroughly with a soft, clean cloth. • Don’t try to charge your phone when it’s wet. •...
Page 13 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two physical SIM cards (not available on all models): To see if your phone supports two physical SIM cards, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then you can use two physical SIMs in your phone.
Page 14: Copy Data From Old Phone
Set up phone Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to Photos. • Contacts will back up to Contacts.
Page 15 Set up phone Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on. What gets copied from Android phone If you copy data from another Android phone...
Page 16: Manage Dual Sims
Set up phone Select the contacts to import and touch Import. Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...
Page 17: Set Up Voicemail
Set up phone Touch the SIM to change. Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch >...
Page 18 Set up phone • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up. • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account.
Page 19: Make It Yours
Set up phone Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Change its look and sound • Set the wallpaper. • Add apps to your home screen. •...
Page 20: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Page 21: About Your Lock Screen
Learn the basics To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the home screen will be removed. Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. •...
Page 22 Learn the basics • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control what content and features appear.
Page 23: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 24: If You Had An Iphone
Learn the basics : New to Android? In most apps you can tap , , or your profile icon for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 25: About Your Google Account
Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: Your old phone defaulted to show all apps on your home screen. With your new phone, you can put shortcuts to your most important apps on your customizable home screen for easy access.
Page 26: Status Bar Icons
Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
Page 27 Learn the basics : New to Android? Data Saver is on, preventing apps from using background data. Wi‑Fi network within range. Connected to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Trusted device connected. Your phone is a Wi‑Fi hotspot.
Page 28 Learn the basics : New to Android? Email and calendar sync in progress. Upload complete. Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low.
Page 29: Phone Terms You Should Know
Learn the basics : New to Android? Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Privacy indicator. An app is using your microphone or camera. Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status.
Page 30 Learn the basics : New to Android? cellular network or mobile network A network of radio-transmitting towers. You make calls on your phone using radio waves sent between the phone and the network towers. You also send data and access the Internet on this network. Carriers use different technologies to handle these radio transmissions (GSM, CDMA, Edge, 3G, 4G, LTE, HSPA, iDEN).
Page 31 Learn the basics : New to Android? widget An element you can add to your home screen that gives you quick access to information or frequent tasks. For example, widgets can provide weather updates, upcoming calendar events. Many are preinstalled on your phone.
Page 32: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 33: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 34: Use Quick Settings
Learn the basics : Get around on your phone Switch between apps At the very bottom of the screen, swipe left or right. See all recent apps Drag up from the bottom, hold, then let go. See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen.
Page 35 Learn the basics : Get around on your phone • See all quick settings. You can swipe left for more. • Open the full list of settings available in the Settings app by tapping • Turn your phone off Adjust quick settings To adjust screen brightness, slide To adjust other settings: •...
Page 36 Learn the basics : Get around on your phone Flashlight Airplane mode Hotspot (Appears after you turn on hotspot the first time.) Quick Share Alarm Battery Saver Screen Cast Screen Record Camera access Mic access Data Saver (Appears after you turn on Data Saver the first time.) Bedtime mode (Appears after you turn on Bedtime mode the first time.) Scan QR code...
Page 37 Learn the basics : Get around on your phone Color inversion (Appears after you turn on Color inversion the first time.) Extra dim (Appears after you turn on Extra dim the first time.) Open all settings To open the full list of all settings: •...
Page 38: Turn Screen Off And On
Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Page 39: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 40: Control Phone With Your Voice
Learn the basics : Discover useful tools Manage recordings View recording list and details Open Sound Recorder app. To see your recording list, tap Beneath the name of each recording, you'll see the date, timestamp, and recording length. Rename recordings In the recording list, touch &...
Page 41: Get Directions To A Location
Learn the basics : Discover useful tools Ask a question or say a command. For example, you can say “What's the weather today?” or “Set alarm for 7 AM tomorrow.” Tip: To see a list of commands, say “Help”. To silence Google Assistant when it's talking to you, tap Google Assistant will stop listening after a few seconds.
Page 42: Use Clock And Weather Widget
Learn the basics : Discover useful tools Tip: Combine your Directions widgets into a folder on your home screen. Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app: Touch &...
Page 43 Learn the basics : Discover useful tools Manage weather forecasts Display current conditions for your location or for a city you select. Show temperature and conditions for current location On the widget: • Touch • Or, touch the current conditions icon or temperature, then touch Turn Current location on.
Page 44: Manage How You Spend Time On Your Phone
Learn the basics : Discover useful tools Touch Turn Weather alert notifications on or off. View your calendar Touch the current date to open your calendar, where you can view or add events. Manage how you spend time on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app.
Page 45 Learn the basics : Discover useful tools • The app closes. • Its icon dims and no longer opens the app. The app timer resets at midnight. To use the app before midnight, go back to the timer in Settings and extend its time or delete the timer.
Page 46 Learn the basics : Discover useful tools Touch Customize to set what your phone should do during this scheduled time: • Silence your phone (turn on Do Not Disturb). • Use grayscale or dimmed color and light (touch Screen options at bedtime). Use parental controls You can: •...
Page 47: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, tap To make the keyboard larger, turn your phone horizontally.
Page 48: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 49: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 50: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch CHANGE WALLPAPER. Do one of the following: •...
Page 51: Use Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Touch & hold a blank space on your home screen. Tap Home settings > Home screen style. Next to App tray, tap Turn Suggestions on Home screen on Fix an issue If your icons are being replaced by icons you haven't selected and you don't want them to change, turn off app suggestions.
Page 52 Personalize your phone : Home screen Add task shortcuts Many apps include shortcuts to common tasks, so you don’t have to open and navigate the app. Touch & hold an app icon to see available task shortcuts. Do one of the following: •...
Page 53 Personalize your phone : Home screen • Create new alarm • Bluetooth Settings • Battery • Data usage • Wi-Fi Add web page shortcuts Open the Chrome app. Navigate to the web page. Touch > Add to Home screen. Edit the name if desired. Touch Add.
Page 54: Arrange Apps And Control Icon's Look
Personalize your phone : Home screen Open the app tray. Touch > Create folder. Type the folder's name. Touch app icons to select what to put in the folder. Touch Done. To change apps in the folder: Touch & hold the folder. Touch Edit.
Page 55 Personalize your phone : Home screen Tap Home settings > Home screen style and then: • To see all apps on your home screen, tap Open. • To see all apps in the app tray, tap App tray. to see more customizations, described below. If you’re using the app tray You can make these customizations in Home settings:...
Page 56: Allow Or Prevent Home Screen Rotation
Personalize your phone : Home screen Touch & hold a blank space on your home screen. Touch Home settings. Touch Notification dot on app icon. Turn Notification dot on app icon on or off Allow or prevent home screen rotation quick settings, when you turn on Auto-rotate, apps will rotate when you turn your phone.
Page 57 Personalize your phone : Home screen To start using it, open the app or follow the onscreen instructions after downloading it. Switch between launchers Go to Settings > Apps. Tap Default apps > Home app. Select the launcher you want to use. To switch back to the standard home screen, select Moto App Launcher.
Page 58: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 59: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, tap its icon on the home screen, or swipe up from the bottom of your home screen to open tray, then tap the app. To leave an app, just swipe up from the bottom of the screen. You'll go back to your home screen. You don't need to close apps.
Page 60: View Two Apps On Screen
Use apps In the list of recent apps: • To see more apps, swipe left or right. • To switch to an app, tap it in the list. • To choose between opening the app in freeform or full screen, touch & hold its icon. Tip: Use two apps at once with split screen.
Page 61: View Notifications
Use apps Go to Settings > Apps. Tap Special app access > Picture-in-picture. To turn off Picture-in-picture for an app, tap it and turn Allow picture-in-picture off View notifications Find your notifications Apps send you notifications to let you know about new messages, calendar events, and alarms. You can check your notifications from a few places: •...
Page 62: About Preloaded Apps
Use apps From the lock screen, tap the notification twice and enter your PIN, pattern, or password to unlock your screen and open the app. Snooze a notification . Then tap and select a duration to snooze notifications. To snooze notifications, first turn on snoozing.
Page 63 Use apps Camera Capture photos or videos. Chrome Browse the web. Access your browser bookmarks from any device, and sync tabs with your computer or Android devices. Clock Set alarms. Use a timer or stopwatch. Contacts Organize and connect with your contacts. Assign ringtones to people.
Page 64 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud wallpapers so they don't take up space on your phone until you download them.
Page 65 Use apps Messages Send and receive text messages. Motorola Subscribe or unsubscribe to communications from Motorola. Notifications Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
Page 66 Use apps YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Get help using an app Open the app. or . Look for Help or Settings > Help.
Page 67: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps Get apps from Google Play Store You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open Play Store app. Browse by category or search.
Page 68 Use apps : Get, delete, manage apps Under Updates available: • Tap Update all. • Or, to update a specific app, tap See details, then tap Update by its name. Tip: To read the summary of what changed, tap the app name before you update it. Update Play Store apps automatically Updating your apps gives you the latest features and improves security and stability.
Page 69: Manage Apps
Use apps : Get, delete, manage apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
Page 70 Use apps : Get, delete, manage apps Touch & hold Power off. Then touch OK to restart in safe mode. When it restarts, you'll see Safe mode across the bottom of the home screen, and all widgets and third- party apps will be disabled. Use your phone and see if the problem has gone away.
Page 71: Delete Or Disable Apps
Use apps : Get, delete, manage apps • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
Page 72: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Delete apps installed by others If you are the owner of the phone and shared it with users or guests, you can uninstall apps they installed. Although their apps don’t appear in your app tray or on your home screen, they do reduce available storage space.
Page 73: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 74 Use apps : Search and browse On the home screen, tap on the search widget. Or, open the Camera app and tap on the viewfinder. Frame the item you want to learn about and tap Tap the item you want to learn about. For text, tap it to select it, and use to select more.
Page 75: Search Your Phone
Use apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.
Page 76 Use apps : Search and browse Open Chrome app. Go to a site by touching the bar at the top and typing the address. On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen.
Page 77: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages are text only. You can send a message up to 160 characters long. If you type more than that, your message will be sent in a series of SMS messages. You can send one SMS to multiple people, and the replies will come in separate threads (unless you and your recipients have group messaging enabled).
Page 78 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
Page 79 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.
Page 80: Manage, Delete Messages
Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app.
Page 81 Use apps : Text messaging • To see archived messages, tap your profile icon > Archived. Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. If you have dual SIMs, touch General. Touch Notifications and: •...
Page 82: Change Default Messaging App
Use apps : Text messaging Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 83 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.
Page 84: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 85: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 86: Preview Inboxes From Home Screen
Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
Page 87 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 88: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 89: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 90: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 91: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open quick settings by swiping down twice, then swipe right and touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. •...
Page 92: Use Timer Or Stopwatch
Use apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...
Page 93: Set Date And Time
Use apps : Clock app Tip: If you use stopwatches frequently, add a task shortcut. Touch & hold , then drag Start stopwatch to your home screen. Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: •...
Page 94 Use apps : Clock app Show home time zone When traveling, you can view your home time zone in the Clock app. Open the Clock app and touch Touch > Settings. Turn Automatic home clock on...
Page 95: Contacts, Calls, Voicemail Contacts
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 96: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 97: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Delete one contact Open Contacts app. Touch the person's name. Touch > Delete and confirm the deletion. Delete multiple contacts Open Contacts app. In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the...
Page 98: Share Contacts
Contacts, calls, voicemail : Contacts Narrow which contacts are shown In the Contacts app, you can choose which contacts to show. These changes won't affect the contacts that show up in the Phone app. In the Contacts app: • To show contacts from only one account or all accounts, touch your profile icon , then select the account(s).
Page 99 Contacts, calls, voicemail : Contacts Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.
Page 100: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 101: Make Calls
Contacts, calls, voicemail : Phone calls • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting.
Page 102: During A Call
Contacts, calls, voicemail : Phone calls Dial a favorite contact In the Phone app, touch to see your favorites, then touch the contact. In the Contacts app, at the top of the list under , touch the contact. Dial by contact lookup Open the Phone app and touch...
Page 103 Contacts, calls, voicemail : Phone calls • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad. Use other apps When you put your phone up to your ear, the screen turns off to prevent you from accidentally touching it. To turn it back on, move it away from your ear or press the Power button.
Page 104: Make Video Calls
Contacts, calls, voicemail : Phone calls • From the conversation bubble, touch End call. • From the notification, touch Hang up. Make video calls Make video call with Meet app Meet lets you video call anyone in your contact list who also uses Meet. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store.
Page 105 Contacts, calls, voicemail : Phone calls • Calls and texts to numbers in your home country are charged the same as your regular cellular calls. • Calls and texts to international numbers are charged at international rates. When connected to a Wi-Fi network, your phone automatically switches between cellular and Wi-Fi networks for calls and texts based on the signal strengths.
Page 106: Use Caller Id
Contacts, calls, voicemail : Phone calls Use caller ID About caller ID When you receive a call, caller ID shows the number on the incoming call or lock screens, unless the caller has hidden their information. When you make a call, those you call will see your number if they use caller ID. Depending on your services, caller ID may also: •...
Page 107: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls To prevent ringing and notifications from suspected spam calls, turn Filter spam calls on You won't receive notifications for these calls, but you'll see them in your call history and can check any voicemail you receive. When Caller ID &...
Page 108 Contacts, calls, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch & hold a call from the number to block. Touch Block/report spam. If you don’t want to report the number as spam to Google, remove the checkmark. Touch Block.
Page 109: View And Delete Call History
Contacts, calls, voicemail : Phone calls Unblock a number From the Phone app: Tap > Settings > Blocked numbers. by the number to unblock. From the Messages app: Tap your profile icon > Spam & blocked. Tap the blocked conversation. Tap Unblock.
Page 110: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Touch Add contact. Select whether to save it to an account or the phone. Do one of the following: •...
Page 111 Contacts, calls, voicemail : Phone calls When you make an emergency call, Emergency Location Service automatically sends your location to emergency responders. You can also set up an emergency SOS.
Page 112: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 113 Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 114: Photos And Videos
Photos and videos Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Your viewfinder opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off.
Page 115 Photos and videos Frame your subject: • To zoom, drag the viewfinder up or down. • To set focus location, touch the viewfinder then drag the focus ring. • To change the exposure, touch the viewfinder then slide To take the photo, do one of the following: •...
Page 116: Take Screenshots
Photos and videos • Copy photos to your computer. • Display your photos on an HDTV. • Print photos from your phone. Fix an issue If you’re having issues, try these troubleshooting steps. Take screenshots Take a screenshot Do one of the following: •...
Page 117: Record Videos
Photos and videos Record videos Record a video Open the camera: • Press the Power button twice quickly. (If this doesn't work, set up the gesture.) • Twist your phone twice from any screen to open the camera immediately. • Or, touch Touch Video to switch to video mode.
Page 118: Record Your Screen
Photos and videos Record your screen You can record a video of your screen while you’re using it. Record screen To start recording, open quick settings and tap If needed, adjust sound and screen touch options. • To mute all sound, turn •...
Page 119 Photos and videos Use a flash To set the flash mode (off, always on, or auto), touch on the viewfinder. Use HDR in high-contrast lighting Taking a photo of a bright scene that also includes dark shadows? Use HDR (High Dynamic Range) mode. The camera captures multiple exposure levels and combines them into a single photo for vibrant colors and more detail in both light and dark areas.
Page 120: Adjust Other Camera Settings
Photos and videos Adjust photo size Lower resolution photos and videos take up less space, but have lower image quality. On the Camera screen, tap Settings. Tap Rear photo resolution. Select High (for better quality but larger file size) or Standard: Recommended. Tip: If you're running low on internal storage, adjust settings to save new photos on your SD card.
Page 121 Photos and videos Tip: Keep the photos but free your phone storage. You can schedule automatic deletion of photos from your phone if they’re backed up to your Google account. From the Camera app Tap the photo thumbnail (next to Do one of the following: •...
Page 122: Edit Photos And Videos
Photos and videos Edit photos and videos Edit photos Open the photo in the Camera or Photos apps. Touch the photo, then touch Touch a tab to access editing options. Editing options Suggestions Enhance automatically or apply overall warm or cool tones Crop Crop, rotate, or straighten photo Adjust...
Page 123: Find, Share, Upload
Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To search for photos or videos: Open Photos app. Touch Search, then in the search box, type a search term, such as a location or person's name. Make sure back up and sync is on.
Page 124: Share Photos And Videos
Photos and videos : Find, share, upload Folder Type of photo/video DCIM Taken with Camera app Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos. Pictures/Screenshots Screenshots Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
Page 125 Photos and videos : Find, share, upload • Whether you want to share on the internet or from device-to-device • Length of availability for sharing Ways to share Method Description Quick Share Good for: • Sharing securely with nearby people who have Android phones •...
Page 126 Photos and videos : Find, share, upload • Email attachments remain available for download until the recipient deletes the email. Learn how Cloud Good for: • Sharing high resolution photos, multiple photos, entire albums, and videos • Controlling sharing via links •...
Page 127: Upload Photos And Videos
Photos and videos : Find, share, upload Things to consider: • Devices you share with must have NFC. • Both your phone and the other device must be on and unlocked. Learn how Upload photos and videos Back up automatically Open Photos app.
Page 128 Photos and videos : Find, share, upload Touch your profile icon > Photos settings > Backup. Touch Manage storage. View how many GB of storage you have used and approximately how much time your remaining storage will last. If you're running low, follow onscreen instructions to get more storage. To review and delete recommended photos: Under Review and delete, touch a category (such as large photos and videos, blurry photos, screenshots).
Page 129: Music
Music Listen to radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Open the FM Radio app. Plug headphones into your phone. Even when you listen through your phone's speaker, Bluetooth wireless speakers, or wireless...
Page 130: Listen To Music
Music Record current station > Start recording. When done, touch > STOP RECORDING. To listen to a recording, tap > Saved recordings. To delete recordings: > Saved recordings. Touch & hold a file to select it, then tap any others to select. Tap Delete.
Page 131: Connect A Midi Device
Music Music apps that share music files from cloud storage usually just share links to the files instead of transferring them between devices. To transfer music files, the music needs to be stored on the device. Send files over Bluetooth To send music files stored on your phone: Pair your phone with the device receiving the music.
Page 132: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and tap Your phone will automatically connect to Wi-Fi networks you've used before. When you're connected, you'll see in the status bar.
Page 133: Connect With Wi-Fi Direct
Settings : Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, tap its name, then tap Forget. To review all of your saved networks, tap Saved networks. For each network you want to remove, tap its name, then tap Forget.
Page 134: Use Airplane Mode
Settings : Network and internet Use Airplane mode Airplane mode turns off all wireless connections on your phone to prevent it from transmitting signals that could interfere with airplane communications. Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Page 135: Share Your Internet Connection
Settings : Network and internet To conserve data when you’re running low, you can use Data Saver to turn off background data for all apps. Or, to restrict background data used by an app indefinitely, you can turn off background data specifically for that app.
Page 136 Settings : Network and internet Tap Wi-Fi hotspot and do any: • Make it easier to find and connect to your hotspot. Tap Hotspot name and change it. • Prevent others from seeing your phone's network name. Check Hide my device. •...
Page 137 Settings : Network and internet • Or, go to Settings > Network & internet > Hotspot & tethering and look under Wi-Fi hotspot. assigning a password for your hotspot, you ensure that people can't connect to your hotspot without your knowledge or permission. Control who can connect To disconnect all devices and prevent them from reconnecting: Turn the hotspot off.
Page 138: Connect To Vpns
Settings : Network and internet Turn on Bluetooth tethering to start the connection. To stop the connection, turn off Bluetooth or touch & hold in quick settings and disconnect the device. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall.
Page 139: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 140 Settings : Connected devices • Make or receive calls with a headset • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to...
Page 141: Make Contactless Payments
Settings : Connected devices Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.
Page 142: Share Or Receive With Nfc
Settings : Connected devices Tip: You can also open your payment app and turn off contactless payments. Not all payment apps support this option. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to...
Page 143: Share Files And Links With Nearby Android Phones
Settings : Connected devices Share files and links with nearby Android phones Share content easily and securely. You can share things like photos or videos, contacts, documents, and links. Send them to another Android phone near you without using an internet connection. Turn sharing on/off To turn it on: On your phone, make sure...
Page 144: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Touch Device visibility and choose who can see your phone for sharing: • Everyone: Your phone is visible to your contacts who are nearby while your screen is on and unlocked. • Contacts: Your phone is visible to nearby contacts you choose while your screen is on and unlocked.
Page 145: Change Usb Preferences
Settings : Connected devices If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures and videos automatically or manually. Open a second File Explorer window to see your computer folders. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone storage and computer folders.
Page 146: Cast Screen Or Media To Tv
Settings : Connected devices From the popup Connect your phone to another device using your USB cable. You’ll see a popup that lets you choose the connection mode. Touch the mode you want to use. If you don't see the mode, touch to open the full settings screen, then select it.
Page 147 Settings : Connected devices To stop: • On the casting notification, tap > Disconnect. • Or, from quick settings, tap > Disconnect. Cast an app You can cast an app if you: • Have a smart TV that supports mobile apps for viewing or playing media from your phone. See your TV user guide for instructions to connect your phone.
Page 148: Print From Your Phone
Settings : Connected devices On the TV, open the app and start a video. Then on your phone, open the app and try casting to the TV again. Link the app on your phone to the app on the TV: On your phone, open the app, open its settings, and look for options to watch on TV.
Page 149 Settings : Connected devices Print Open the item to print, such as: • A photo in Photos • An email • A document in Drive • A web page in Chrome. Touch or > Print. (If you're using Chrome, > Share > Print.) Select printer options if needed.
Page 150: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 151: Stop Automatic Rotation
Settings : Display Go to Settings > Display > Display size and text. Do any of the following: • To adjust only the size of text on the screen, drag Font size to the size you want. • To adjust the size of icons along with their labels, drag Display size to the size you want. •...
Page 152: Choose Color Mode
Settings : Display Automatically change screen to amber Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night, making it easier to view and read in dim light. You might even fall asleep more easily. Go to Settings >...
Page 153: Change Screen Timeout
Settings : Display Tips: • If colors don't appear as you expect, troubleshoot the issue. • If you're color blind, use color correction instead. Change screen timeout Change when your screen turns off Go to Settings > Display. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Page 154: Home & Lock Screen
Settings : Home & lock screen Change lock screen features Use these options to control what content and features appear on your lock screen. You can also control when your screen locks. Limit lock screen notifications Control which notifications appear You can turn off notifications for your lock screen, or choose between showing some or all content: Go to Settings >...
Page 155 Settings : Home & lock screen To add them to your lock screen, turn Show device controls on This allows you to review their controls from the lock screen, but you'll have to unlock to adjust their settings. If you also want to be able to adjust their controls without unlocking, turn Use device controls on...
Page 156: Sound & Vibration
Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 157: Set Ringtones
Settings : Sound & vibration Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Tap Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, tap Add ringtone at the bottom of the list. Then tap >...
Page 158: Change Vibration Settings
Settings : Sound & vibration Tap the category for enabled notifications, then tap Sound and select a unique ringtone, or set it to none. If you can't hear a notification If an app's notifications are silent but you want to hear them: Touch &...
Page 159 Settings : Sound & vibration To control overall phone vibration (calls, notifications, keyboard interactions) with one on/off switch: Go to Settings > Sound & vibration > Vibration & haptics. Turn Use vibration & haptics on or off Set call vibration Prevent your phone from vibrating for calls Go to Settings...
Page 160: Enhance Sound
Settings : Sound & vibration Enhance sound About Dolby Atmos Use preset equalizers to enhance your phone’s speaker sound, or apply sound profiles to your headphones or other connected device based on the type of media playing. Set sound profile for headphones or connected device You can select a preset sound profile for your headphones or other connected device, and your phone will remember the next time you connect it.
Page 161 Settings : Sound & vibration • Make sure you're not silencing on a schedule during calendar events. • If you're using Bedtime mode, tap Settings > Digital Wellbeing & parental controls > Bedtime mode > Customize and turn Do not Disturb for Bedtime mode off Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.
Page 162: Stop Phone From Speaking
Settings : Sound & vibration Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch & hold Tap People. Choose what and who to allow. • Calls: Allow calls from starred contacts, other contacts, all callers, or none. You can also allow calls if the same person calls twice in 15 minutes;...
Page 163: Silence "Hello Moto" During Power Up
Settings : Sound & vibration Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments.
Page 164 Settings : Sound & vibration To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on To feel a vibration when you make a call and the other party answers, tap Vibration & haptics and turn Outgoing call vibration on If you don't want any of these sounds, just turn them off...
Page 165: Notifications
Settings : Notifications Turn notifications on/off Turn off app notifications When you receive unwanted notifications from an app, touch & hold the notification, then tap Turn off notifications. To review all apps and adjust whether they can send notifications: Go to Settings >...
Page 166: Control Notification Lights
Settings : Notifications Turn dots off for one app Touch & hold the app icon. > Notifications. Turn Allow notification dot off or on Turn bubbles off/on for messaging Bubbles keep your conversations accessible by floating on top of other apps. Read and send messages from the bubble without opening the app.
Page 167: Control Notification Sound
Settings : Notifications Control notification sound Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen tap Adjust the Notification volume slider. Change notification sound Set default notification sound To change the sound used for notifications from all apps: Go to Settings >...
Page 168: Manage Notification Privacy
Settings : Notifications • Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see the app's icon in your status bar. • Silent: You won't hear a sound or feel a vibration. The notification icon will still show in the status bar, unless you hide them.
Page 169 Settings : Notifications Be sure that apps with access to your notifications have legitimate reasons, because with this access they can: • Read all notifications, including personal information like contact names and text messages • Dismiss notifications • Answer calls •...
Page 170: See Previously Viewed Notifications
Settings : Notifications To hide sensitive content on your lock screen, turn Sensitive notifications off You’ll get lock screen notifications for an incoming email or chat, but they won’t include message details. For finer control, leave this on to allow details, and instead hide sensitive content from specific apps. To change which notifications show on your lock screen (show all, hide notifications from apps you silenced, or hide all), tap Notifications on lock screen.
Page 171: Gestures
Settings : Gestures Set up the sidebar Use the sidebar to open freeform apps in a small window that you can move and resize. Turn on the sidebar Go to Settings > Gestures. open the Moto app and tap > Gestures. Tap Sidebar and turn Use sidebar on You'll see a sidebar on the right edge of your screen.
Page 172 Settings : Gestures Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen. Learn more about gestures. • 3-button navigation: Use the buttons.
Page 173: Use One-Handed Mode
Settings : Gestures Use one-handed mode Want to use one thumb to navigate your phone? After you turn on One-handed mode, you can touch swipe down near the bottom edge of the screen to either: • Move the top of the screen into reach of your thumb •...
Page 174: Tap To Turn Screen On/Off
Settings : Gestures Tap to turn screen on/off To turn the screen on or off, press the Power button. You can also set up tapping gestures. Go to Settings > Gestures. Adjust settings: • To turn the screen on and go to the lock screen by tapping it twice, tap Jump to lock screen and turn Use jump to lock screen on or off •...
Page 175: Twist Phone To Open Camera
Settings : Gestures Tap Fast flashlight and turn it on or off. Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Your viewfinder opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera.
Page 176: Battery
Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.
Page 177: Use Battery Saver Mode
Settings : Battery • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings >...
Page 178: Show Battery Percentage In Status Bar
Settings : Battery Open quick settings, then touch & hold Tap Set a schedule > Based on percentage. Move the slider to adjust the percentage when Battery Saver switches on. Tip: Battery Saver turns off while your phone is charging. It turns back on when you unplug the phone. Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: Open quick settings, then touch &...
Page 179: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 180: Manage Sd Card
Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. > Settings. Tap Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 181: Find Downloaded Files
Settings : Storage Open the Files app and touch Clean. Or, go to Settings > Storage, then touch > This device > Free up space. If there are media files to move, touch the option to free up space. Select items to move. Tap >...
Page 182: Recover Recently Deleted Files
Settings : Storage To view, edit, or delete downloads: Open the Files app. Touch Browse > Downloads. Do any of the following: • To open or play a file, touch it. You can only edit some types of files. • To sort files by name, date modified, or size, >...
Page 183: Upload Photos And Videos
Settings : Storage • On your phone with the YT Music Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. You can change back up settings any time. Adjust back up settings To adjust settings for your automatic backups: Open Photos app.
Page 184: Scan Documents And Make Copies
Settings : Storage To review and delete recommended photos: Under Review and delete, touch a category (such as large photos and videos, blurry photos, screenshots). Touch & hold an item to delete, then touch others to include. Touch More help To learn more, read Google's help.
Page 185: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 186 Settings : Location Touch a service to open its settings: • Earthquake alerts: Sends you an alert about nearby earthquakes of magnitude 4.5 or more. (Not available in all countries.) • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number.
Page 187 Settings : Location Go to Settings > Location. Touch Location services. Turn Wi‑Fi scanning and Bluetooth scanning on...
Page 188: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Color correction is an experimental feature and might not work correctly everywhere on your phone. Turn it on Go to Settings > Accessibility > Color and motion. Tap Color correction and turn Use color correction on To replace all screen colors with gray tones, choose Grayscale.
Page 189 Settings : Accessibility Turn it on Go to Settings > Accessibility > Color and motion. Tap Color inversion. Turn Use color inversion on is added to your quick settings so you can easily turn it off/on. Add a shortcut To use an accessibility shortcut as an alternate to the quick setting:...
Page 190 Settings : Accessibility Or, if you set up accessibility shortcuts, tap or press & hold both Volume buttons. Bold all text To change all text on the screen to bold for easier reading: Go to Settings > Accessibility > Display size and text. Turn Bold text on Magnify the screen Turn it on...
Page 191 Settings : Accessibility To change how magnification works, tap the screen to see , then: • To magnify part of the screen, tap to choose between a small , medium , or large box. Then use to move the magnification area around the screen. •...
Page 192: Hearing Assistance
Settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout If you added the shortcut, tap or press &...
Page 193 Settings : Accessibility Live Caption uses more battery. When your battery gets low and Battery Saver is on, Live Caption automatically turns off. Change caption settings You can hide or show: • Profanity • Sound labels (laughter, applause, music) • Caption icon in volume controls Go to Settings...
Page 194: Dexterity Assistance
Settings : Accessibility To turn RTT on: Tap > Settings > Accessibility. Tap the real-time text option and turn it on or select when you want it to appear. To make a call with RTT: Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field.
Page 195: Use Accessibility Shortcuts
Settings : Accessibility Adjust settings: • You can adjust the amount of time before your touch/tap on the screen becomes touch & hold. If you find that you accidentally touch & hold when you intend to tap, choose a longer delay. Use Touch &...
Page 196 Settings : Accessibility Accessibility features Easily turn accessibility features on/off from any screen. For each feature you're using, you can: • Add a button to the screen. The button fades when not in use. If you set up multiple buttons, they display as a group; drag to reposition the group around the sides of the screen.
Page 197 Settings : Accessibility Manage accessibility buttons For each accessibility feature you're using, you can add a button to the screen to quickly turn the feature on/off. Add buttons When you turn on an accessibility feature in Settings > Accessibility, if the feature supports shortcuts, you'll see a switch to turn on the shortcut.
Page 198: Apps
Settings : Apps Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 199: Add Or Remove Accounts
Settings : Passwords & accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 200: Change Name & Info In Your Google Account
Settings : Passwords & accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & privacy > More security & privacy > Device admin apps and turn off the app for the account, then try to remove it again.
Page 201 Settings : Passwords & accounts Check other apps To see if your other apps can auto-sync: Go to Settings > Passwords & accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, tap its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 202: Control What Info Google Collects
Settings : Passwords & accounts Control what info Google collects Google collects information from you to provide personalized services and tailored content, as outlined in Google Privacy Policy. You can review, delete, and control the information Google collects about you. Learn more from Google about: •...
Page 203: Security & Privacy
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 204: Protect Against Harmful Apps
Settings : Security & privacy Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 205: Lock And Unlock Phone
Settings : Security & privacy : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 206: Quickly Tighten Lock Screen Security
Settings : Security & privacy : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 207: Stay Unlocked When Connected With A Trusted Devices
Settings : Security & privacy : Lock and unlock phone Stop Power button from instantly locking You can manually lock your phone by pressing the Power button. If you want the Power button to turn off the screen but not lock it: Go to Settings >...
Page 208: Unlock With Your Face
Settings : Security & privacy : Lock and unlock phone Make sure you have: • Set a screen lock on the phone. • Turned on Bluetooth on the phone. • Paired your phone with the device. Go to Settings. Tap Security & privacy > More security & privacy > Extend Unlock. If you don't see Extend Unlock, try the following: •...
Page 209 Settings : Security & privacy : Lock and unlock phone • Your phone can be unlocked by someone else if it’s held up to your face while your eyes are open. Keep your phone in a safe place. To prepare for unsafe situations, you can turn on lockdown.
Page 210: Unlock At Trusted Places
Settings : Security & privacy : Lock and unlock phone Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings > Security & privacy > Device unlock > Face Unlock. Unlock your phone, then tap Redo face scan. Be sure you are in a well lit environment.
Page 211: Keep Phone Unlocked While It's On You
Settings : Security & privacy : Lock and unlock phone Tap Security & privacy > More security & privacy > Extend Unlock. Unlock your phone, then tap Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, tap the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
Page 212 Settings : Security & privacy : Lock and unlock phone • Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps. Add a fingerprint for each finger you want to use with the sensor: Go to Settings >...
Page 213 Settings : Security & privacy : Lock and unlock phone Fix an issue Issue: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor.
Page 214: More Security & Privacy
Settings : Security & privacy : More security & privacy Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
Page 215 Settings : Security & privacy : More security & privacy Enter your carrier-provided PIN and follow the onscreen instructions. Unlock SIM card When prompted, enter the PIN used to set up the SIM lock. Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled.
Page 216: Privacy
Settings : Security & privacy : Privacy Adjust app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Page 217: Hide Passwords
Settings : Security & privacy : Privacy Hide passwords To control whether characters briefly display when you enter a password to unlock your phone or log into websites and apps: Go to Settings > Security & privacy > Privacy. Turn Show passwords off...
Page 218: Safety & Emergency
Settings : Safety & emergency Prepare for emergencies Set up emergency SOS In an emergency, you can press the Power button quickly five times or more to start a blaring sound and automatically call emergency responders. If you sign in to your Google account, you can set your phone to send SOS text messages with your current location to emergency contacts and to record emergency video.
Page 219 Settings : Safety & emergency View emergency information From the lock screen: • Swipe up and touch Emergency call below the keypad. • Or, press & hold the Power + Volume up buttons, then touch Emergency. Touch View emergency info. Add message to lock screen To add your name or a short message to your lock screen...
Page 220 Settings : Safety & emergency Touch Safety & emergency > Wireless emergency alerts. Adjust settings as needed.
Page 221: System
Settings : System Use multiple languages Change display language You selected the language for your phone during set up. To change it: Go to Settings > System > Languages. Tap System Languages. Touch & hold the language you want and drag it to the first position in the list. If you don’t see the language you want, tap to add it, then drag it to the first position.
Page 222: Keyboard
Settings : System : Keyboard Customize the keyboard Quickly access keyboard settings On the keyboard, tap You can also access your keyboard settings at Settings > System > Keyboard > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, tap Tap Theme.
Page 223: Change Keyboards
Settings : System : Keyboard On the keyboard, tap Tap Preferences. Do any of the following: • Turn Haptic feedback on keypress off or on. • If on, tap Vibration strength on keypress and move the slider. Disable glide typing With glide typing, you drag your finger over the letters in a word.
Page 224: Open Apps Faster, Multitask Better
Settings : System : Keyboard Tap On-screen keyboard to see your list of installed keyboards. Adjust settings: • Turn keyboards on or off You can have multiple keyboards on . If multiple are on, you can switch between them when typing: simply tap at the bottom of the keyboard, then select a keyboard.
Page 225 Settings : System • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
Page 226: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 227: Add, Modify, Remove Users
Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 228: Add Or Delete Guest
Settings : System : Users and guests If you're the owner: Go to Settings > System > Multiple users. Or from quick settings, tap > Manage users. Tap the user's name. Add or delete guest Create a temporary guest profile for sharing your phone with someone.
Page 229: About Phone
Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 230: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 231: Phone Won't Turn On
Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 232: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 233: Sd Card Issues
Fix issues : Hardware issues Everything is negative, reversed colors Go to Settings > Accessibility > Color and motion > Color inversion and turn it off Learn more. Tones, hues are different or missing • If certain colors appear diminished or their hues are different, go to Settings >...
Page 234 Fix issues : Hardware issues Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card.
Page 235 Fix issues : Hardware issues Use a USB cable that’s capable of data transfer and isn’t for charging only. Be sure you have set the USB connection type to allow file transfer.
Page 236: Call And Sim Issues
Fix issues : Call and SIM issues Troubleshoot issues with calls Select the statement that best describes your issue: • Can't make calls • Can't answer calls • Phone doesn’t ring • People can’t hear me • Can't hear calls •...
Page 237: Can't Answer Or Phone Doesn't Ring
Fix issues : Call and SIM issues No signal If you usually have a signal but the status bar shows in your current location, move to another area where you can receive a signal, like outdoors. If you’re uncertain whether your carrier provides service in that location, check the coverage map on your carrier’s website.
Page 238 Fix issues : Call and SIM issues Look for in your status bar. If you see it: • Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls. • Make sure your phone is set to screen calls at the appropriate times.
Page 239: Issues During Calls
Fix issues : Call and SIM issues You can start Do Not Disturb by placing your phone face down on a surface. If you don't want to send calls to voicemail when your phone is face down, go to Settings > Sound & vibration > Flip for DND and turn it off Issues during calls After each troubleshooting step, check to see if your issue is fixed.
Page 240 Fix issues : Call and SIM issues If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 241 Fix issues : Call and SIM issues Use safe mode to see if apps you installed are causing the issue and uninstall as needed. Check if a software update is available for your phone. Reset the phone. Bluetooth device Check the battery level of Bluetooth device and phone, and charge if necessary. Paired Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery are low.
Page 242: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 243 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press &...
Page 244: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 245 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 246: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 247: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 248 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.
Page 249: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 250 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 251: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 252: Camera Issues
Fix issues : App issues After Chrome has updated, touch . Apps will now update normally. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...
Page 253: Messaging Issues
Fix issues : App issues Clear the app's cache. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart Camera to continue After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 254 Fix issues : App issues Turn your phone off and then on again. If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent.
Page 255: Gmail Issues
Fix issues : App issues Clear the app’s cache. This frees up space by removing temporary files. Reset the phone. Keyboard not working If your keyboard has problems, like a missing spacebar: Check for updates to your keyboard app. Turn your phone off and then on again. Clear the cache for the keyboard app.
Page 256: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 257 Fix issues : Maintenance procedures Reset Wi-Fi, cellular data, and Bluetooth When to use this reset • Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone. • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop.
Page 258: Reset Phone
Fix issues : Maintenance procedures • App sends error messages or notifications • App causes phone to be slow or unresponsive What gets deleted/removed when you reset • Selections you made for default apps to use for specific functions or to open specific file types; you’ll be asked to choose again.
Page 259 Fix issues : Maintenance procedures • Google account • Media (music, photos, videos) • System settings and data • App settings and data (including text messages) • Downloaded apps Before you reset Back up your data. If your phone works and you can unlock it: •...
Page 260: Get More Help
To send feedback frequently, including a screenshot of the previous screen, open quick settings and touch Share feedback. (You can add this to quick settings.) To send feedback about a Motorola app, in the app, touch or or > Feedback.

Motorola moto g24 User Manual

Set up Phone

Learn the Basics

New to Android

Get Around on Your Phone

Discover Useful Tools

Work with Text

Personalize Your Phone

Home Screen

Lock Screen

Use Apps

Get, Delete, Manage Apps

Search and Browse

Text Messaging

Email

Calendar App

Clock App

Contacts, Calls, Voicemail Contacts

Contacts

Phone Calls

Voicemail

Photos and Videos

Find, Share, Upload

Music

Settings Network and Internet

Connected Devices

Display

Home & Lock Screen

Sound & Vibration

Notifications

Gestures

Battery

Storage

Location

Accessibility

Apps

Security & Privacy

Safety & Emergency

System

About Phone

Fix Issues

Hardware Issues

Call and SIM Issues

Battery Issues

Bluetooth, Wi-Fi, USB Issues

Account and Sign-In Issues

App Issues

Maintenance Procedures

Quick Links

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Summary of Contents for Motorola moto g24