Motorola iDEN i930 Field Service Manual
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Motorola iDEN i930 Field Service Manual

Motorola iDEN i930 Field Service Manual

Basic and field level test procedures
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Field Service Manual
Basic and Field Level Test Procedures
i
930
DEN
Digital Multi-Service,
Data-Capable Portable

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Summary of Contents for Motorola iDEN i930

  • Page 1 Field Service Manual Basic and Field Level Test Procedures Digital Multi-Service, Data-Capable Portable...
  • Page 2 i930 Digital Multi-Service, Data-Capable Portable Field Service Manual Basic and Field Level Test Procedures August 30, 2005 68P80401P03-O...
  • Page 3 The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, includ- ing the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola com- puter programs in any manner or form without Motorola’s prior written consent.

  • Page 4: Safety And General Information

    Your Motorola two-way radio complies with the following RF always place the radio product in a Motorola approved clip, energy exposure standards and guidelines: holder, holster, case or body harness for this product. Use of •...
  • Page 5 SAFETY AND GENERAL INFORMATION Facilities ALL MODELS WITH FCC ID AZ489FT5843 MEET THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO To avoid electromagnetic interference and/or compatibility RADIO WAVES. conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care Your wireless phone is a radio transmitter and receiver.
  • Page 6 SAFETY AND GENERAL INFORMATION Operational Cautions Operational Warnings Antennas For Vehicles Equipped with an Air Bag Do not use any portable radio product that has a damaged Do not place a portable radio product in the area over the air bag antenna.
  • Page 7 More information about hearing aid compatibility may be • found at: Hearing Aid • http://commerce.motorola.com/consumer/QWhtml/acc Compatibility essibility/default.html (www.motorola.com), www.fcc.gov, www.fda.gov, and • When some mobile phones are used with certain hearing • www.accesswireless.org. devices (including hearing aids and cochlear implants), users may detect a noise which can interfere with the effectiveness of the hearing device.

  • Page 8: Model Information

    MODEL INFORMATION MODEL INFORMATION This manual applies to the following iDEN i930 Digital Portable models: H72UAH9JR7AN 806-940 MHz, Multi-Service, Data-Capable Portable MODEL NUMBERING SYSTEM Typical Model Number: Position: 9 10 11 12 Position 1 - Type of Unit H = Hand-Held Portable...

  • Page 9: Model Specifications

    MODEL SPECIFICATIONS MODEL SPECIFICATIONS GENERAL RECEIVER TRANSMITTER FCC Designation: AZ489FT5843 Receiver Type: Direct Transmitter Type Single Conversion Conversion Operational Modes: Phone Frequency Range: 851-870 MHz Frequency Range: 806-825 MHz Private 935-940 MHz 896-901 MHz Group EGSM 925-960 MHz EGSM 880-915 MHz Circuit Data 1805-1880 MHz 1710-1785 MHz...

  • Page 10: Table Of Contents

    CONTENTS SAFETY AND GENERAL INFORMATION ..MODEL INFORMATION ..... MODEL SPECIFICATIONS....viii CONTENTS .

  • Page 11: Contents

    CONTENTS Alert Tones ........... . Using the Optional Vibrate Function .
  • Page 12 CONTENTS CHAPTER 7 PREPARING FOR FIELD LEVEL TESTING..Preparing Equipment for Testing ........Calibrating Equipment .
  • Page 13 CONTENTS GPS Receiver ..........8-16 i930 Camera Test .

  • Page 14: Preface

    The iDEN i930 Digital Multi-Service, Data-Capable Portable Field Service Manual contains the information necessary to identify and fix problems in the Motorola i930 Digital Portable. This unit is based on digital technology and is designed to operate on iDEN systems.

  • Page 15: Conventions Used In This Manual

    Defines menu items, fields, and buttons Used for sample input and output code Related Publications The following publications are available separately: iDEN i930 Digital Multi-Service Data-Capable Phone User’s Guide NVN5345A R-2660 Digital Communications System Analyzer Operator’s Manual 68P80386B72 68P80401P03-O...

  • Page 16: Overview

    CHAPTER 1 OVERVIEW To achieve a high spectrum efficiency, the i930 digital multi-service, data-capable portable uses a unique modulation technology and sophisticated voice-compression algorithm. The voice of the person speaking into the microphone is converted into a digital bit stream consisting of zeros (0) and ones (1).
  • Page 17 OVERVIEW: iDEN Digital Modulation Technology RL 0dBm 10 dB/ 5/G%PG% Power 3RZHU (dB) Frequency from Desired Channel Carrier )UHTXHQF\IURP'HVLUHG&KDQQHO&HQWHU (kHz) Figure 1-1. Spectrum of iDEN Quad 16QAM Quadrature Phase Shift Keying (QPSK) is one of the most common modulation techniques for satellite communications.

  • Page 18: Iden Voice Compression Technology

    OVERVIEW: iDEN Voice Compression Technology algorithms and one digital-signal processor (DSP) to perform voice compression/decompression and RF modulation/demodulation. Base Station Control Channel %DVH6WDWLRQ&RQWURO&KDQQHO Transmitting 6 of 6 slots continually 7UDQVPLWWLQJRIVORWVFRQWLQXDOO\ 90ms 90ms 15ms 15ms 15 ms 15ms 15 ms 15ms 15ms 15ms 15 ms 15ms...

  • Page 19: Calling Area Coverage

    OVERVIEW: iDEN Voice Compression Technology (GPS) system. Each burst is numbered; the number is referred to as the slot number. All bursts occurring at a given time carry the same slot number. Inbound transmission bursts (sent from the unit) are offset 19 milliseconds from the outbound burst; the inbound burst begins 4 milliseconds after the end of the outbound burst (see Figure 1-2 on page 1-3).

  • Page 20: Global Positioning System (Gps) Section

    OVERVIEW: Global Positioning System (GPS) Section Global Positioning System (GPS) Section The U.S. Department of Defense (DoD) has built a 24-satellite constellation for the purpose of pinpointing locations anywhere on the planet. The satellites circle the earth every 12 hours, transmitting radio signals at a fixed frequency of 1575.42 MHz.

  • Page 21: Sim Cards

    OVERVIEW: SIM Cards The radio telephones themselves are capable of operation on any channel in the system. This enables them to operate in any cell. Due to the low power requirements for communications between radio telephones in a particular cell and the cell site, operating channels may be repeated in cells which are outside the coverage area of each other.

  • Page 22: Removing And Inserting A Sim Card

    OVERVIEW: SIM Cards Temporary Mobile Subscriber Identity • Services to which the user subscribes • PIN and unblocking codes • Call barring codes • The SIM card is also capable of storing phone numbers and names. Available SIM cards for this unit are 64 kB and prepaid. 1.5.1 Removing and Inserting a SIM Card NOTE: When a SIM card is defective and must be replaced with a new one, the following...
  • Page 23 OVERVIEW: SIM Cards To insert a SIM card (Figure 1-3): 1. Align SIM Card with image in relief notch on Battery door. 2. Gently push SIM Card through side access slot (see Figure 1-3). Position SIM card as shown. 3. Insert SIM Card until it reaches the white vertical line. 68P80401P03-O...

  • Page 24: Features, Icons, And Indicators

    CHAPTER 2 FEATURES, ICONS, AND INDICATORS To conduct basic troubleshooting and maintenance of the i930 unit, you must become familiar with the components, display icons, and status indicators associated with the unit. i930 Features Top View Speaker Key; Smart Key Earpiece Front View Open...

  • Page 25: Display Icons

    FEATURES, ICONS, AND INDICATORS: Display Icons Display Icons Icons for the i930 provide information that is useful for troubleshooting and testing purposes. All features can be accessed through the Home Screen. When using a feature, the icon for that feature appears in the upper left corner of the display. Depending upon features and options chosen, the following icons can appear on the unit’s display.
  • Page 26 FEATURES, ICONS, AND INDICATORS: Display Icons Messages — you have one or more messages. Packet Data — you are ready to transfer packet data or are transferring packet data using a data cable. 68P80401P03-O...
  • Page 27 FEATURES, ICONS, AND INDICATORS: Display Icons This page intentionally left blank. 68P80401P03-O...

  • Page 28: Displays, Messages, And Alerts

    CHAPTER 3 DISPLAYS, MESSAGES, AND ALERTS To conduct basic troubleshooting and maintenance of the i930 unit, you must become familiar with the display screens, messages, and alert tones associated with the unit. Power-Up Sequence Extend the antenna whip and press the Power key until the power-up sequence begins. The power- up sequence initiates a series of displays on the unit.

  • Page 29: Power-Down Sequence

    DISPLAYS, MESSAGES, AND ALERTS: Power-Down Sequence Power-Down Sequence To power down the unit, press and hold the Power key until the unit begins powering down. Messages 3.3.1 Self-Test Errors The following table contains the list of self-test non-reset errors. These errors are displayed as SELF CHECK ERROR YXXXX (YXXXX represents the identifier for that error).

  • Page 30: Service Messages

    Target unit not authorized to Do not call unauthorized unit receive call Technical Error Unable to Problem detected with the GPS Reboot unit. If problem persists, contact Motorola Locate Sats circuitry Unable to locate Sats Unit does not have clear view of Make sure user is out in clear sky and stationary.
  • Page 31 DISPLAYS, MESSAGES, AND ALERTS: Alert Tones Table 3-4. Alert Tones Tone High Freq Cadence When Tone Occurs Automatic Callback Spkr 1800Hz 2x (24ms on+24ms off) + 48ms on Voice channel for prior request Call Alert Spkr 1800Hz 2x (80ms off+80ms on) Call Alert successfully sent Acknowledgment Received...
  • Page 32 DISPLAYS, MESSAGES, AND ALERTS: Alert Tones Table 3-4. Alert Tones (Continued) Tone High Freq Cadence When Tone Occurs Phone Ring (U.S.) Spkr Spkr Available ringer tones: Phone call received 2091/ 14x(24ms on 2091Hz + 24ms on 2556Hz 2556Hz) + 2.5s off 2230/ 14x(64ms on 2230Hz + 64ms on 2040Hz...
  • Page 33 DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function Table 3-4. Alert Tones (Continued) Tone High Freq Cadence When Tone Occurs Voice Mail Spkr Spkr 2400/ 8x(64ms on 2400Hz + 64ms on Voice mail received while unit is Received in Idle 2743Hz 2743Hz) every 30 seconds idle...

  • Page 34: Preparing For Basic Level Testing

    CHAPTER 4 PREPARING FOR BASIC LEVEL TESTING Test Equipment The following equipment is useful when testing an i930 unit: a reference unit, a reference SIM card, and reference accessories. For a list of recommended test and programming equipment used to troubleshoot this unit, see Appendix A: Ordering Replacement Parts and Kits.
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  • Page 36: Basic Level Checks And Self Tests

    CHAPTER 5 BASIC LEVEL CHECKS AND SELF TESTS Before you perform basic troubleshooting and self tests on an i930 unit, determine if any special conditions could affect testing and check the units for defective parts. There are five categories of basic tests: Preventive maintenance •...

  • Page 37: Basic-Level Test Checklist

    BASIC LEVEL CHECKS AND SELF TESTS: Basic-Level Test Checklist Basic-Level Test Checklist Use the following checklist to ensure that all the necessary tests are performed and to provide a tracking mechanism in case the unit is sent to the next level of service. Check the appropriate box for each test performed and indicate whether or not the test was completed successfully.

  • Page 38: Mechanical And Electrical Checks

    BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks Mechanical and Electrical Checks Before conducting more complex tests, clean and check the unit for any mechanical defects that might cause or contribute to the problem. The following tests constitute the mechanical and electrical consistency of the unit: Shock and Pressure •...

  • Page 39: Accessory Swap Test

    BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 2. Remove the SIM card from the unit. 3. Clean the SIM card, if necessary, by wiping its surfaces with a clean, static-free cloth, and then check the contact areas in the unit for foreign material, damage, or other defects. 4.

  • Page 40: Battery Connections Test

    BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 2. Press End Call to clear display inputs. 3. Press each of the alphanumeric keys to see if the unit responds. If the unit does not respond to a pressed key, remove the battery to cycle power on. If the problem persists after several tries, replace the unit.

  • Page 41: Voltage Recognition Test

    BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 2. With the unit turned on, press Menu. 3. Scroll until the GPS menu option is highlighted. 4. Press SELECT. 5. Scroll down on the GPS menu until the “POSITION” option is selected. 6.

  • Page 42: Camera System Test

    BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures 5.5.7 Camera Test 1. Enter the MA (Model Assembly) Mode. Press and hold three number keys simultaneously with the Power key, such as 1-2-3, 4-5-6, 7-8-9. 2. Scroll the display to Camera View Finder. Ensure that the camera lens is clean and not damaged.

  • Page 43: Programming Menu Settings Check

    BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures 3. If the passcode unlocks the unit, from the Main Menu, select Settings > Security > Phone Lock, and press the Option key under Off. If the unit does not unlock, repeat the test. If the problem persists, send the unit to the field level of service.
  • Page 44 BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures Connect one end of a 2.5 mm cable into the audio jack on your phone. Connect the other end of the cable to your TTY device. Start > Settings > Accessibility > TTY > Use TTY > Done Use your phone to enter phone numbers and make calls.
  • Page 45 BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures Scroll to Last Call. Press the Ok button. AlertType — Sets your phone to make no sound when you receive Private and Group calls. To • set your phone to vibrate instead of making a sound when you receive Private and Group calls, even if you want your phone to ring for other features: From the Home screen, select Start >...

  • Page 46: Call Performance Test

    BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures Advanced Features The Advanced menu contains advanced and rarely used Settings features. Call Alert Timeout — controls the amount of time a tone continues to sound when you receive • a message notification or call alert. Headset/Speaker—If you use a headset or similar device with your phone, you can set your •...
  • Page 47 BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures 4. Press Settings > Voice Volume, and use the Volume keys to set the speaker volume of the problem unit to mid range. 5. Verify that the problem unit performs within audio-quality standards. If defects such as distortion, hum, or screeching exist, replace the unit.

  • Page 48: Basic Level Test Modes And Procedures

    CHAPTER 6 BASIC LEVEL TEST MODES AND PROCEDURES To complete basic testing of an i930 unit, you must enter a test mode to retrieve data from the unit, and perform the technician tests in the correct sequence with the appropriate equipment. Test procedures are listed in the order in which they should be implemented.

  • Page 49: Display Screens

    BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes 6.1.2 Trace Mode Display Screens Display screens on this unit provide information that is useful for troubleshooting purposes. These displays appear only when the unit is placed in Debug Mode (see “Entering Debug Mode” on page 6-1).

  • Page 50: Entering Test Mode

    BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes Table 6-1. Display Screens (Continued) Name Description IMEI/SIM ID Displays the electronic serial number and the SIM ID serial number. The IMEI is the global name assigned to the mobile station at manufacturing time and should correspond to the serial-number tag of the unit.

  • Page 51: Test Mode Test Procedures

    BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures 5. Press the left Scroll key. 6. Press the Back key twice. 7. Press the left Scroll key. You are now in Test Mode. To exit Test Mode, press the option key under Exit. The unit waits for a few seconds, resets, and then re-registers the unit.

  • Page 52: Esn And Imei Matching Test

    BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures 6.2.2 ESN and IMEI Matching Test Use this test to verify that the electronic serial number (ESN) matches the International Mobile Equipment Identifier (IMEI) on the Serial Number label located on the chassis of the unit.
  • Page 53 BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures Press Back to return to the Unit Info display, and then scroll down to highlight the Software choice. g. Press Select to view the current software version programmed in the unit, as well as the software type (RSS model) and build date.
  • Page 54 BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures 14. Scroll down to highlight IMEI/SIM ID, and then press View to view the IMEI/SIM ID display. The IMEI is the global name assigned to the mobile station at manufacturing time and should correspond to the serial-number tag of the unit.

  • Page 55: Technician Test Procedures

    Use Radio Service Software (RSS) to activate a new software utility or to program specific codeplug user information. Refer to Radio Service Software’s Help Menu, iDEN Service Bulletins, the Motorola iDEN website, or contact iDEN Customer Care for information on the setup and use of RSS.

  • Page 56: Codeplug Help

    BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation 1. Insert the 17-pin connector on the data cable to the 17-pin connector located at the base of the unit. 2. Attach the other end of the data cable to the RS-232 port or USB port on the RSS computer workstation that is used for testing purposes.

  • Page 57: Codeplug Troubleshooting

    BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation To access the codeplug Help topic in Windows: 1. Set up your test equipment configuration. See Figure 6-1 for an illustration of this configuration. 2. Start the RSS program. 3.

  • Page 58: Preparing For Field Level Testing

    Consider the following information to create a proper ground: Ground the working surface of your service bench. If possible, use the Motorola Static • Protection Assembly (P/N 0180386A82) to ground your service bench. This assembly contains a wrist strap, two ground cords, a table mat, and a floor mat.

  • Page 59: Using Rss

    Prior to touching any printed-circuit board, touch an electrical ground to remove any static • charge that might have accumulated. Refer to Service and Repair Note SRN-F1052 for more information. This note is available through: Motorola Literature Distribution Center 2290 Hammond Drive Schaumburg, IL 60173 847-576-2826 The following should be considered when storing or transporting a circuit board: Place the printed-circuit board in conductive, anti-static material.
  • Page 60 PREPARING FOR FIELD LEVEL TESTING: Connecting an iDEN Unit to the R-2660 Coaxial Cable &RD[LDO&DEOH ,Q2XW In/Out 1W\SH (N-type) Un i t U n d er T est 8QLW8QGHU7HVW R-2660 Communications &RPPXQLFDWL R System 6\VWHP Analyzer Battery $QDO\]HU %DWWHU\ Eliminator (OLPLQDWRU WR9GF 5.0 to 12.0 Vdc...

  • Page 61: Operating The R-2660

    PREPARING FOR FIELD LEVEL TESTING: Operating the R-2660 8. Turn on the power supply, and adjust output between 5.0 and 12.0 Vdc. With the correct setting, the regulated battery eliminator will provide 4.0 Vdc to the subject unit. 9. If power supply is capable, set current limit = 4.0 A. 10.

  • Page 62: Disassembling And Reassembling The Unit

    PREPARING FOR FIELD LEVEL TESTING: Disassembling and Reassembling the Unit Disassembling and Reassembling the Unit Motorola recommends the service technician follow a prescribed disassembly sequence to access specific items or components of the unit. This product is an efficiently designed package that incorporates the physical overlap and integration of some modular components.

  • Page 63: Disassembly Sequence Flowchart

    PREPARING FOR FIELD LEVEL TESTING: Disassembly Sequence Flowchart Disassembly Sequence Flowchart Battery SIM Card Battery Cover Memory Card Antenna Assembly Back Housing Audio Jack Seal Accessory Connector Seal Back Acoustic Seal Memory Card Seal Accessory Connector Main Board Audio Jack Audio Jack Retainer Battery Contacts Microphone Seal...

  • Page 64: Battery Cover

    PREPARING FOR FIELD LEVEL TESTING: Battery Cover Battery Cover 7.8.1 Remove: 1. Place thumb or fingernail against release latch (See Figure 7-2). 2. Push button down until cover releases. Pull bottom of cover away slightly. 3. Push cover up to release from top clips. 7.8.2 Install: 1.

  • Page 65: Antenna

    PREPARING FOR FIELD LEVEL TESTING: Antenna 7.11 Antenna Required Tools: T-4 Torx bit, Black Stick 7.11.1 Remove: 1. Remove battery cover. 2. Extend antenna whip fully. 3. Loosen T-4 screw counterclockwise. Remove completely (See Figure 7-3) 4. Hold unit stationary while pulling at antenna collar until antenna assembly releases. 5.

  • Page 66: Back Housing

    PREPARING FOR FIELD LEVEL TESTING: Back Housing 7.12 Back Housing Required Tools: T-6 Torx bit, Black Stick. Preparation: Remove battery cover, Antenna and Metal Tube. Open Audio Jack Seal and Accessory Connector Seal. 7.12.1 Remove: 1. Remove four T-6 screws—one in the metal tube channel (see Figure 7-5). 2.
  • Page 67 PREPARING FOR FIELD LEVEL TESTING: Back Housing Figure 7-6. Figure 7-7. Figure 7-8. 7-10 68P80401P03-O...

  • Page 68: Coin Cell

    PREPARING FOR FIELD LEVEL TESTING: Coin Cell 7.13 Coin Cell 7.13.1 Remove: Required Tools: Sharp pick, Safety glasses, Electro-Static Discharge Protection. Preparation: Remove Back Housing. NOTE: Use ESD protection whenever handling interior components NOTE: Remove Coin Cell only when replacing with new. 1.

  • Page 69: Main And Keypad Boards

    PREPARING FOR FIELD LEVEL TESTING: Main and Keypad Boards 7.14 Main and Keypad Boards 7.14.1 Separate: Required Tools: Black Stick, Finger and ESD Protection. Preparation: Remove Back Housing 1. Locate housing guide clip on front housing next to Audio Jack Port (See Figure 7-11). 2.

  • Page 70: Microphone Seal

    PREPARING FOR FIELD LEVEL TESTING: Microphone Seal Figure 7-11. Figure 7-12. 7.15 Microphone Seal 7.15.1 Remove: 1. Gently lift up around the Microphone seal perimeter until released. Do not push or touch microphone (See Figure 7-13). NOTE: Mic is soldered in place. Do not pry. 2.

  • Page 71: Audio Jack Retainer

    PREPARING FOR FIELD LEVEL TESTING: Audio Jack Retainer 7.16 Audio Jack Retainer 7.16.1 Remove: Required Tools: Needle-Nose pliers Preparation: If Audio Jack Retainer is damaged in this process, obtain new Retainer. NOTE: Audio Jack is soldered in place. Do not pry. 1.

  • Page 72: Keypad Board

    PREPARING FOR FIELD LEVEL TESTING: Keypad Board 7.17 Keypad Board 7.17.1 Remove: Required Tools: Finger Protection, Black Stick Preparation: Separate Main Board 1. Insert flat tip of Black stick just under the Flip Flex Connector, between the connector and the shield (see Figure 7-16).

  • Page 73: Light Guide

    PREPARING FOR FIELD LEVEL TESTING: Light Guide Figure 7-16. Figure 7-17. 7.18 Light Guide 7.18.1 Remove: Tools Required: Black stick, tweezers. Preparation: Remove Keypad Board. 1. Note position the Light Guide was in before removal: The smaller curved extension fits inside the Light Guide seat.

  • Page 74: Hinge Mechanism

    PREPARING FOR FIELD LEVEL TESTING: Hinge Mechanism Chiseled Curved Extension Figure 7-18. Figure 7-19. Figure 7-20. Figure 7-21. 7.19 Hinge Mechanism 7.19.1 Remove: Required Tools: Sharp scribe or similar, Torx Driver, T6 Bit. Preparation: Hinge Cap is re-usable. Hinge Button is not re-usable. Replace with new only. 1.

  • Page 75: Flip Assembly Removal

    PREPARING FOR FIELD LEVEL TESTING: Flip Assembly 5. Tip of Hinge Mechanism should now be accessible (see Figure 7-24). ° 6. Insert a Torx T6 bit into flip mount at approximately 45 , insuring Torx bit lies up against the hinge mechanism’s square slot.
  • Page 76 PREPARING FOR FIELD LEVEL TESTING: Flip Assembly ° 3. Open flip and insert hinge mechanism. Swing flip +/- 5 until mechanism aligns. 4. Gently push mechanism in until it stops with portion of hinge mechanism cover exposed (See Figure 7-26). 5.
  • Page 77 PREPARING FOR FIELD LEVEL TESTING: Flip Assembly Figure 7-24. Figure 7-25. Figure 7-26. Figure 7-27. Figure 7-28. Figure 7-29. Figure 7-30. 7-20 68P80401P03-O...

  • Page 78: Exploded View And Part List

    PREPARING FOR FIELD LEVEL TESTING: Exploded Views and Parts Lists 7.26 Exploded Views and Parts Lists This section contains the component parts list and exploded view for the i930 unit. 7-21 68P80401P03-O...

  • Page 79: Component Parts List

    PREPARING FOR FIELD LEVEL TESTING: Exploded Views and Parts Lists i930 Component Parts List Item Part Number Description Reference 1585727F01 Housing, Flip Front Assembly 1585787F01 Flip Assembly 4364225H01 Hinge Bushing 1464245H01 Front Housing 5585592F01 Hinge Assembly 3864397H01 Hinge Button 3885896F02 Hinge Cap 0385693E03 Bushing Screw...

  • Page 80: Exploded View

    PREPARING FOR FIELD LEVEL TESTING: Exploded Views and Parts Lists i930 Exploded View 7-23 68P80401P03-O...
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  • Page 82: Field Level Test Modes And Procedures

    CHAPTER 8 FIELD LEVEL TEST MODES AND PROCEDURES To perform field level testing on the i930 unit, you must enter a test mode to retrieve data from the unit, and perform the technician tests in the correct sequence with the appropriate equipment. NOTE: All tests should be performed in an RF interference-free environment.

  • Page 83: Required Test Equipment

    FIELD LEVEL TEST MODES AND PROCEDURES: Required Test Equipment The following tests are performed in Test Mode: TX Power Test • BER Tests • 800BER1 800BER2 800BER3 800BER4 900BER1 900BER2 900BER3 NOTE: The Power, MPX, and MOD test parameters are for factory use only and should not be adjusted by field service personnel.
  • Page 84 FIELD LEVEL TEST MODES AND PROCEDURES: Field-Level Test Checklist Table 8-1. Field-Level Test Checklist Done Technical Tests Pass Fail Registration/Call TX Power 800BER1 800BER2 800BER3 800BER4 900BER1 900BER2 900BER3 Power-Up Keypad Audio Reset Reset Log GPS Receiver MA Test Mode Camera Test i930 68P80401P03-O...

  • Page 85: Registration/Call Test

    Registering failures. (Use a reference unit to get a baseline.) Note: For 900 MHz verification, please perform the BER Test. May require ordering additional option for test. Contact Motorola Customer Service (see Appendix A). Notes: Set up the R-2660 for iDEN See the Strong Signal Environment section.

  • Page 86: Sqe Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Signal Quality Error (SQE) Test Signal Quality Error (SQE) Test Use this test on a unit having any of the following symptoms: No service failures or poor SQE/ RSSI (poor performance in known good coverage area). Set up the R-2660 for iDEN Notes: Mobile operation, and connect the...

  • Page 87: Tx Power Test

    FIELD LEVEL TEST MODES AND PROCEDURES: TX Power Test TX Power Test Use this test on a unit on a unit having bad transmission (TX) or intermittent service failures. (This is a transmitter test only.) Notes: Set up the R-2660 for Spectrum Place the unit into Test Mode for this test.
  • Page 88 FIELD LEVEL TEST MODES AND PROCEDURES: Bit Error Rate (BER) Test Bit Error Rate (BER) Test Use this test on a unit having any of the following symptoms: resets (RAAAA Type), No Service failures. Notes: Set up the R-2660 for iDEN BER Confirm the reset log has errors.

  • Page 89: Power-Up Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Power-Up Test Power-Up Test Use this test to check power-up. Symptoms: dead battery, short battery life, or unit does not power Note: In the United States, the Main board can only be replaced and Try to power up programmed at the factory or iDEN Radio Support Center.

  • Page 90: Keypad Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Keypad Test Keypad Test Use this test to check the operation of the unit’s keypads and display. Symptoms: unit locked, or stuck key. Power up the unit. Enter the Model Assembly (MA) Test Mode. Verify Swap the Display module that all the...

  • Page 91: Audio Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Audio Test 8.10 Audio Test Use this test to check the audio portion of the unit. Notes: Set up the R-2660 for iDEN Verify that the unit can pass the SQE test before performing the Mobile operation, and connect the Audio test.

  • Page 92: Reset Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Reset Test 8.11 Reset Test Use this test on a unit having any of the following symptoms: unit resets, or unit powers off and then Notes: Set up the R-2660 for iDEN Mobile operation, and connect the Verify that the unit has resets entries in the Reset log.

  • Page 93: Reset Log Test

    FIELD LEVEL TEST MODES AND PROCEDURES: Reset Log Test 8.12 Reset Log Test Use this test to check the reset log in the unit. To perform the reset log test: 1. Power on the unit and wait until registration is complete. 2.

  • Page 94: Model Assembly (Ma) Test Mode Test

    Model Assembly Test Mode is an embedded series of operational tests of the unit’s user • interface and functional features. Motorola iDEN recommends MA Test Mode be performed after any servicing of the unit. • An audio test cable is required to complete MA Test Mode effectively. See the Required Tools •...
  • Page 95 FIELD LEVEL TEST MODES AND PROCEDURES: Model Assembly (MA) Test Mode Test 8.13 MA Test Mode Test (Continued) Opening Display Manual LCD Color Bars Ellipse Check All Pixels Calibration EXT LCD Cont= 44 EXT LCD Man Cal OPTREX 96x65 Manual Adjust: -<Cont=46 >+ Volume Up/Down | | | | | | | | -----...
  • Page 96 FIELD LEVEL TEST MODES AND PROCEDURES: GPS (Global Positioning System) Receiver Test 8.14 GPS (Global Positioning System) Receiver Test Use this test on a unit to check its GPS functionality. Find an open sky area. Extend antenna and power up unit. Obtain reference Activate...
  • Page 97 FIELD LEVEL TEST MODES AND PROCEDURES: i930 Camera Test 8.15 i930 Camera Test Use this test to check camera module. Symptoms: Bad view finder (noise, poor color, synchronization error). Power up the unit. Enter the Model Assembly (MA) Test Mode. Verify Replace Fail...

  • Page 98: Mechanical Parts Rework And Repair

    CHAPTER 9 MECHANICAL PARTS REWORK AND REPAIR The following section details the equipment and procedures needed to correctly remove and replace specific Main Board components on the i930. Recommended Equipment 9.1.1 Hot Air Machine Pace ThermoFlo 200 or similar. 9.1.2 Pre-heater X-Kar 1000-S or similar.

  • Page 99: Recommended Supplies

    BeauTech 241 or similar 9.2.5 Vacuum Pick X-Kar XVP-200 or similar Recommended Supplies Indium Indalloy NC771 flux pen (Motorola P/N 1185768C01) for rework of Bottom Connector and RF Connector. Rework/Repair Requirements: 9.4.1 Temperatures: Bottom heat is necessary to rework Qwest boards •...
  • Page 100 MECHANICAL PARTS REWORK AND REPAIR: Rework/Repair Requirements: 9.4.3 Component Location 68P80401P03-O...

  • Page 101: Shields Rework/Repair Procedure

    MECHANICAL PARTS REWORK AND REPAIR: Shields Rework/Repair Procedure 9.4.4 Components Identification Shields Rework/Repair Procedure 9.5.1 Removal Procedure 1. Set proper temperatures. 2. With bottom heater ON, place the assembly on top of it to start pre-heating the PCB. 3. Place adequate Nozzle in the hand-piece of the Hot Air Machine. 4.
  • Page 102 MECHANICAL PARTS REWORK AND REPAIR: Shields Rework/Repair Procedure 9.5.3 SH200 See Section 9.5.1 – Shields Rework/Repair Procedure Top 330ºC - Bottom 100ºC N-P1420 (Center Hole Obstructed) OK Industries 15 l/min “S” over M 003 and “L” over J800 will prevent degradation. Pace SH 500 See Section 9.5.1 –...

  • Page 103: Lga Rework/Repair Procedure

    MECHANICAL PARTS REWORK AND REPAIR: LGA REWORK/REPAIR PROCEDURE LGA REWORK/REPAIR PROCEDURE 9.6.1 Removal Procedure 1. Set proper temperatures 2. With bottom heater ON, place the assembly on top of it to start pre-heating the PCB. 3. Place adequate Nozzle in the hand-piece of the Hot Air Machine. 4.
  • Page 104 MECHANICAL PARTS REWORK AND REPAIR: LGA REWORK/REPAIR PROCEDURE U501 (PA) See section LGA Rework/Repair ProcedureLGA Rework/Repair Procedure Top 330ºC - Bottom 100ºC N-Q07 OK Industries15 l/min “R” over J001/J002 will prevent degradation. Pace NOTE ²Use Vacuum during removal process to avoid components disturbance. ²Do not overfill pads during Land Preparation process to avoid shorts to surrounded components.

  • Page 105: Bga Rework/Repair Procedure

    MECHANICAL PARTS REWORK AND REPAIR: BGA Rework/Repair Procedure U204 (Half Life) See section LGA Rework/Repair ProcedureLGA Rework/Repair Procedure Top 330ºC - Bottom 100ºC N-Q07 OK Industries20 l/min “L” over J800 will prevent degradation. Pace NOTE ²Alignment must be checked on all four sides of the component to avoid misplacement. U1400 (GPS) See section LGA Rework/Repair ProcedureLGA Rework/Repair Procedure Top 330ºC - Bottom 100ºC...
  • Page 106 MECHANICAL PARTS REWORK AND REPAIR: BGA Rework/Repair Procedure 5. Get the new component ready by placing it over a thin film of flux. 6. Protect any heat-sensitive component by placing appropriate Heat Shield over (If necessary) 7. Lower the nozzle and evenly apply heat until reflow of all solder joints is observed. 8.
  • Page 107 MECHANICAL PARTS REWORK AND REPAIR: BGA Rework/Repair Procedure U500 (Javelin) See Section BGA Rework/Repair ProcedureBGA Rework/Repair Procedure Top 330ºC - Bottom 100ºC N-Q07 OK Ind.: From 5 to 20 l/min “R” over J001/J002 will prevent degradation. Pace From 3/4 to 8/9 ALIGNMENT ²As per Pedro.
  • Page 108 MECHANICAL PARTS REWORK AND REPAIR: REWORK PROCEDURE FOR COMPONENTS UNDER SAME SHIELD OF AN U801 (Patriot) See Section BGA Rework/Repair ProcedureBGA Rework/Repair Procedure Top 330ºC - Bottom 100ºC N-P20 OK Ind.: Min. 5 l/min – Max.20 l/min None Pace Min. 3/4 – Max. 8/9 ALIGNMENT ²As per Pedro.
  • Page 109 MECHANICAL PARTS REWORK AND REPAIR: REWORK PROCEDURE FOR COMPONENTS UNDER SAME SHIELD OF AN It is mandatory to wear eye protection (Goggles) during cutting procedure. WARNING: NOTE: Boards with 72 hours or more of exposition need to be baked for 24 hours @ 125°C prior to rework.

  • Page 110: Mechanical Parts Rework Procedures

    MECHANICAL PARTS REWORK AND REPAIR: Mechanical Parts Rework Procedure 7. Lower the nozzle over shield and evenly apply heat until reflow of all solder joints is observed. (Approximately 180 Seconds) 8. Immediately remove shield from board before solder joints re-solidifies by grabbing it from the two exposed holes using a bent tip tweezers, and being careful not to bump any component underneath it.
  • Page 111 9. Cool off the PC board using bench fan. 10. Inspect solder joints and adjacent components under Microscope. NOTE: Indium Indalloy NC771 flux pen (Motorola P/N 1185768C01) must be used for rework of Bottom Connector and RF Connector. NO FINAL FLUX CLEAN UP IS ALLOWED to avoid flux...
  • Page 112 Pace “C” over M502/J500 during Installation Procedure. NOTE ²Use Flux Pen Indium-Indalloy NC771 ONLY (Motorola P/N 1185768C01) ²Use Flux Sparingly J752 Audio Jack See Section 9.9 - Mechanical Parts Rework ProcedureMechanical Parts Rework Procedure Top 330ºC - Bottom 100ºC...
  • Page 113 OK Industries20 l/min “F” over J752 will prevent degradation. Pace NOTE ²Use Flux Pen Indium-Indalloy NC771 ONLY (Motorola P/N 1185768C01) ²Use Flux Sparingly J002 (SIMM Contact) See Section 9.9 - Mechanical Parts Rework ProcedureMechanical Parts Rework Procedure Top 330ºC - Bottom 100ºC...
  • Page 114 MECHANICAL PARTS REWORK AND REPAIR: Mechanical Parts Rework Procedure M003 (Battery Contact) See Section 9.9 - Mechanical Parts Rework ProcedureMechanical Parts Rework Procedure Top 330ºC - Bottom 100ºC N-P32 OK Industries15 l/min “S” over M003 will prevent degradation. Pace See Section 9.9 - Mechanical Parts Rework ProcedureMechanical Parts Rework Procedure Top 330ºC –...
  • Page 115 MECHANICAL PARTS REWORK AND REPAIR: Mechanical Parts Rework Procedure 9-18 68P80401P03-O...
  • Page 116 ORDERING REPLACEMENT PARTS AND KITS Parts should be replaced with identical replacement parts. Replacement parts and kits for i930 units can be ordered directly from the Motorola Accessories and Aftermarket Division (AAD) at 1-800-422-4210 and listen to the prompts; or FAX 800-622-6210.
  • Page 117 Replacement Kits When ordering replacement kits, the complete kit number should be included. If the correct kit number cannot be located, call Motorola Parts Identification at 1-800-422-4210. Refer to the exploded view and parts list in Chapter 7. Table A-1. i930 Replacement Kits...
  • Page 118 ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits Table A-1. i930 Replacement Kits (Continued) Description Kit Number Mid Rate Travel Chargers: Midrate Charger (USA) NNTN4841 Midrate Charger (Argentina) NNTN4947 Midrate Charger (Brazil) NNTN4948 Midrate Charger (China) NNTN4949 Midrate Charger (Israel) NNTN4950 Refreshed Mid-rate Wall Charger (US) NNTN6258 Refreshed Mid-rate Wall Charger (Brazil)
  • Page 119 ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits Table A-1. i930 Replacement Kits (Continued) Description Kit Number USB Cable (no charging port) NKN6559 RS232 Data Cable (charging) NNTN5406 RS232 Data Cable (no charging port) NKN6560 Compaq iPaq (Models H3100/H3600/H3700) Data NNTN4244 Cable Adapter HP Jornada 500 Series Data Cable Adapter NNTN4245...
  • Page 120 Data Cable, RS-232 (Serial Port) NKN6560A Data Cable, USB NKN6559A Digital Volt-Ohm Meter Keithly 2001 or eq. Hinge Assembly Tool D34-1906 (Contact Motorola) Power Supply, 0-15VDC, 0-3A S1348D SIM Card, Reference NTN9208 Torx Bit, T-4 Commercially available Torx Bit, T-6...
  • Page 121 ORDERING REPLACEMENT PARTS AND KITS: Recommended Programming Equipment Table A-3. Recommended Programming Equipment (Continued) Cable, Data (for GPS interface) Connects unit to a laptop or other device for sending location information. Pentium microprocessor with: Computer, IBM PC-Compatible 32MB RAM min.; 4MB hard disk (RSS Workstation) space min.;...
  • Page 122 Motorola Confidential Proprietary © 2005 by Motorola, Inc. @6880401P03@ 8000 W. Sunrise Blvd. Ft. Lauderdale, FL 33322 68P80401P03-O Printed in U.S.A. 8/05. All Rights Reserved.

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