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Solving Problems
User authentication failed when a fax is sent from a computer.
Solutions
Set the username and password in the printer driver. When sending a fax from a computer when the
security function that allows administrators to restrict users from changing the printer's fax function is
set, user authentication is performed with the username and password set in the printer driver.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
Error Code is Displayed on the Status Menu
If a job does not complete successfully, check the error code displayed on the history of each job. You can check the
error code by pressing the
its solution.
Code
Problem
001
The product was turned off by a power failure.
106
Cannot print from the computer due to the access
control settings.
107
User authentication failed. The job has been
canceled.
108
Confidential job data was deleted when the printer
was turned off.
109
The received fax was already deleted.
110
The job was printed on one side only because the
paper loaded does not support double sided
printing.
201
The memory is full.
202
The line was disconnected by the recipient machine.
>
The Printer Does Not Work as Expected
button, and then selecting Job Status. See the following table to find the problem and
>
Error Code is Displayed on the Status Menu
Solution
-
Contact your printer administrator.
❏ Make sure that the user name and password are
correct.
❏ Select Settings > General Settings > System
Administration > Security Settings > Access
Control. Enable the user restriction function, and
then allow the job without an authentication
information.
-
-
If you want to perform 2-sided printing, load paper
that supports 2-sided printing.
❏ Print received faxes from Job Status in Job/
Status .
❏ Delete received faxes saved in the inbox from Job
Status in Job/Status.
❏ If you are sending a monochrome fax to a single
destination, you can send it by using Direct Send.
❏ Divide your originals in two or more to send them
in several batches.
Wait for a while and then try again.
225
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