ViewSonic VS19736 User Manual
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ViewSonic VS19736 User Manual

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VG2757V-2K
Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in
a safe manner, as well as registering your product for future service. Warranty information contained in this User
Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at
http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
Model No. VS19736
P/N: VG2757V-2K

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Summary of Contents for ViewSonic VS19736

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
  • Page 2 As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.

  • Page 3: Safety Precautions

    Safety Precautions • Read these instructions completely before using the equipment. • Keep these instructions in a safe place. • Heed all warnings and follow all instructions. • Sit at least 18” / 45 cm from the monitor. • When installing the monitor, please leave 4” / 10 cm of open space around the monitor for ventilation safety purposes.
  • Page 4 • If smoke appears, an abnormal noise, or a strange odor is present, immediately switch the display off and contact your dealer or ViewSonic. It is dangerous to continue using the display. •...
  • Page 5 • Stability Hazard: The display may fall, causing serious personal injury or death. To prevent injury, this display must be securely attached to the floor/wall in accordance with the installation instructions. • Fastening the monitor to a wall or fixed object using cordage or other restraining devices can help support the weight of the monitor in order to prevent the monitor from falling over.

  • Page 6: Table Of Contents

    Contents Safety Precautions ............3 Introduction ..............9 Package Contents ....................9 Product Overview ....................10 Front and Rear View ....................10 I/O Ports ....................... 10 Initial Setup ............... 11 Installing the Stand ....................11 Removing the Stand and Mounting the Display ...........14 Using the Security Slot ..................16 Making Connections ..........
  • Page 7 Using the Monitor ............. 24 Adjusting the Viewing Angle .................24 Height Adjustment ....................24 Screen Orientation Adjustment (Monitor Pivot) ........... 25 Swivel Angle Adjustment ..................26 Tilt Angle Adjustment .................... 27 Turning the Device On/Off ...................28 Using the Webcam ....................29 Uncovering and Covering the Webcam (Privacy Mode) ........
  • Page 8 Appendix ..............51 Specifications ......................51 Glossary ........................53 Troubleshooting ....................58 Maintenance......................60 General Precautions ....................60 Cleaning the Screen ....................60 Cleaning the Case ....................60 Blue Light Filter and Eye Health ................61 Calculating Breaks ....................61 Looking at Distant Objects ..................61 Eye and Neck Exercises ..................

  • Page 9: Introduction

    Introduction Package Contents • Display • Power cord • Video cable • USB cable • Quick start guide NOTE:  The power cord and video cables included in your package may vary depending on your country. Please contact your local reseller for more information.

  • Page 10: Product Overview

    Product Overview Front and Rear View Webcam IR Light IR Light Microphone Microphone LED Light LED Light Display screen Power button Speaker USB Downstream Audio Out DP in DP out I/O Ports DPin DPout 1. AC IN 2. HDMI 3. DisplayPort In 4.

  • Page 11: Initial Setup

    Initial Setup This section provides detailed instructions for setting up your monitor. NOTE:  The monitor comes packaged in a user-friendly box to make installation easy. Installing the Stand 1. Place the box on a flat, stable surface and open the front flap of the box to reveal the contents.
  • Page 12 4. Align and slide the upper hooks of the monitor stand into the stand mounting slots as shown in the illustration below: NOTE:  Ensure the stand is secure and the quick release tab positively clicks into place.
  • Page 13 5. Using the stand’s handle, lift the device out of the box and into its upright position on a flat, stable surface. NOTE:  Always place the device on a flat, stable surface. Failure to do so may cause the device to fall and damage the device and/or result in personal injury.

  • Page 14: Removing The Stand And Mounting The Display

    Removing the Stand and Mounting the Display Refer to the table below for the standard dimensions for mounting kits. NOTE:  For use only with a UL certified mounting kit/bracket. To obtain a wall mounting kit or height adjustment base, contact ViewSonic® or your local dealer. Maximum...
  • Page 15 5. Attach the mounting bracket to the VESA mounting holes at the rear of the device. Then secure it with four (4) screws (M4 x 10 mm). 100 mm DP in DP out 6. Follow the instructions that come with the mounting kit to mount the monitor.

  • Page 16: Using The Security Slot

    Using the Security Slot To help prevent the device from being stolen, use a security slot locking device to secure the device to a fixed object. Additionally, fastening the monitor to a wall or fixed object using a security cable can help support the weight of the monitor in order to prevent the monitor from falling over.

  • Page 17: Making Connections

    Making Connections This section guides you on how to connect the monitor with other equipment. Connecting to Power 1. Connect the power cord to the AC IN jack at the rear of the device. 2. Plug the power cord plug into a power outlet. DP in DP out 17 17...

  • Page 18: Connecting External Devices

    Connecting External Devices HDMI Connection Connect one end of an HDMI cable to the HDMI port of your monitor. Then connect the other end of the cable to the HDMI port of your computer. DP in DP out...

  • Page 19: Displayport Connection

    DisplayPort Connection Connect one end of a DisplayPort cable to the DisplayPort In port. Then connect the other end of the cable to the DisplayPort or mini DP port of your computer. NOTE:  To connect the monitor to the Thunderbolt port (v. 1&2) on your Mac, connect the mini DP end of the “mini DP to DisplayPort cable”...

  • Page 20: Usb Connection

    USB Connection Connect one end of a USB cable to a USB port of the monitor. Then connect the other end of the cable to a USB port of your computer. NOTE:  The monitor supports two (2) types of USB ports. When making the connection(s), observe the following guidelines: •...
  • Page 21 DP in DP out Type-C NOTE:  If your device comes with a USB Type C port, you can directly connect to the monitor with a USB Type C to USB Type C cable. If you are required to connect through either HDMI or DP to the monitor, please also use a USB Type C to USB Type A cable to connect to the monitor to enable data transmission.

  • Page 22: Ethernet Connection

    Ethernet Connection Connect one end of your LAN (RJ45) cable to the LAN (RJ45) port of the monitor. Then connect the other end to your network. DP in DP out Internet Next, you must connect your computer to the monitor by either: •...

  • Page 23: Audio Connection

    Audio Connection Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor. Additionally, you can connect the monitor to a sound bar using an audio cable. NOTE:  The monitor is also equipped with dual speakers. DP in DP out NOTE: ...

  • Page 24: Using The Monitor

    Using the Monitor Adjusting the Viewing Angle For optimal viewing, you can adjust the viewing angle using any of the following methods: Height Adjustment Lower or raise the monitor to the desired height (0 to 110 mm). NOTE:  When adjusting, press down firmly along the adjustment track. 24 24...

  • Page 25: Screen Orientation Adjustment (Monitor Pivot)

    Screen Orientation Adjustment (Monitor Pivot) 1. Adjust the monitor height to the highest position. Then tilt the monitor backwards to the full tilt position. 2. Rotate the monitor 90° clockwise or counter clockwise from landscape to portrait orientation. NOTE:  • To rotate the screen image, manually change the system’s display orientation settings.

  • Page 26: Swivel Angle Adjustment

    Swivel Angle Adjustment Swivel the monitor to the left or right for the desired viewing angle (60°).

  • Page 27: Tilt Angle Adjustment

    Tilt Angle Adjustment Tilt the monitor forwards or backwards to the desired viewing angle (-5° to 40°). NOTE:  • When adjusting, support the stand firmly with one hand while tilting the monitor forwards or backwards with the other hand. • The monitor must be lifted to the highest position, then it can support 40° tilt.

  • Page 28: Turning The Device On/Off

    Turning the Device On/Off 1. Plug the power cord into a power outlet. 2. Press the Power button to turn on the monitor. 3. To turn the monitor off, press the Power button again. NOTE:  The monitor will still consume some power as long as the power cord is connected to the power outlet.

  • Page 29: Using The Webcam

    Using the Webcam • If Connected by DisplayPort or HDMI: To activate the webcam, ensure the monitor is also connected to your computer via the USB Upstream port. Type-C • If Connected by USB Type C: The webcam will already be activated and ready for use. Uncovering and Covering the Webcam (Privacy Mode) Uncover Cover...

  • Page 30: Tilting The Webcam

    Tilting the Webcam When the webcam is uncovered, tilt it forwards or backwards to adjust the viewing angle (-5° to 5°).

  • Page 31: Using The Control Panel Keys

    Using the Control Panel Keys Use the control panel keys to adjust the ViewMode and LED Fill Light, mute the Speaker and Microphone, and navigate the On-Screen Display (OSD) Menu. ViewMode Press the 1 key to select one of the preset color settings. View Mode Office Movie...

  • Page 32: Led Fill Light

    LED Fill Light Press the 2 key to turn on the LED lights. LED Fill Light Day Light Color Temp. High Brightness Speaker Mute Press the 3 key to mute/unmute the Speaker. Microphone Mute Press the 4 key to mute/unmute the Microphone. Main Settings Press the 5 key to decrease/increase the Volume level, adjust the LED Fill Light, and enter the On-Screen Display (OSD) Menu.

  • Page 33: Hot Keys

    Hot Keys When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the control panel keys. Description 2 + 3 Press and hold the keys to lock/unlock the OSD Menu. When the menu appears on the screen, continue holding both keys for 10 seconds to lock/unlock the OSD Menu.
  • Page 34 Description 2 + 4 Press and hold the keys to lock/unlock the Power button. When the menu appears on the screen, continue holding both keys for 10 seconds to lock/unlock the Power button. Power Lock/Unlock Locking Power Button Press and hold for 10s to lock power If the Power button is locked, the below message will appear on the screen:...

  • Page 35: Configuring The Settings

    Configuring the Settings General Operations 2560 x 1440 @ 60Hz 2560 x 1440 @ 60Hz Key Guide 1. Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu. Input Conference ViewMode Color Adjust Manual Image...
  • Page 36 3. Press the 1 or 2 key to select the desired menu option. Then press the 3 key to enter the sub-menu. Input Conference ViewMode Color Adjust Manual Image Setup Menu Adjust Select Mode Contrast/Brightness sRGB Color Temperature Bluish Color Space Cool Color Range Native...
  • Page 37 NOTE:  Certain menu option adjustments do not require the user to press the 3 key to confirm the selection. Follow the key guide that appears on the bottom of the screen to select the option or make adjustments. Input Conference ViewMode Color Adjust Manual Image...

  • Page 38: On-Screen Display (Osd) Menu Tree

    On-Screen Display (OSD) Menu Tree Main Menu Sub-menu Menu Option HDMI Input Select DisplayPort Type-C Warm Color Day Light Temperature Cool LED Fill Light High Brightness Medium Conference Mode Speaker Volume (-/+, 0~100) Speaker Mute Microphone Mute...
  • Page 39 Main Menu Sub-menu Menu Option Text Low Input Lag On/Off Black (-/+, 0/10/20/30/40/50/60/ Stabilization 70/80/90/100) Advanced DCR (-/+, 0/25/50/75/100) Standard Response Time Advanced Ultra Fast (-/+, 0~100) Green (-/+, 0~100) Blue (-/+, 0~100) Office Cyan (-/+, 0~100) CUSTOM 1/2/3 Magenta (-/+, 0~100) ViewMode Yellow...
  • Page 40 Main Menu Sub-menu Menu Option Contrast (-/+, 0~100) Contrast/ Brightness Brightness (-/+, 0~100) Bluish Cool Native Color Warm Temperature (-/+, 0~100) User Color Green (-/+, 0~100) Blue (-/+, 0~100) Auto Color Adjust Color Space Auto Color Range Full Range Limited Range Gamma (-/+, Sharpness...
  • Page 41 Main Menu Sub-menu Menu Option English Français Deutsch Español Italiano Suomi Русский Language Select Türkçe 日本語 한국어 繁體中文 简体中文 Česká Setup Menu Svenska Resolution Notice Information (-/+, OSD Timeout 5/15/30/60) OSD Background 0˚ OSD Pivot +90˚ -90˚ Power Indicator...
  • Page 42 Main Menu Sub-menu Menu Option Auto Power Off 30 minutes 45 minutes Sleep 60 minutes 120 minutes Standard Optimize Conserve ECO Mode Energy Saving USB Charging Setup Menu HDMI Version DisplayPort Version¹ DisplayPort MST High Data Speed Type C Prioritization High Resolution DDC/CI Auto Detect...

  • Page 43: Menu Options

    Menu Options Input Select 1. Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu. 2. Press the 1 or 2 key to select Input Select. Then press the 3 key to enter the Input Select menu.
  • Page 44 Conference Mode 1. Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu. 2. Press the 1 or 2 key to select Conference Mode. Then press the 3 key to enter the Conference Mode menu.
  • Page 45 ViewMode 1. Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu. 2. Press the 1 or 2 key to select ViewMode. Then press the 3 key to enter the ViewMode menu.
  • Page 46 Color Adjust NOTE:  Some sub-menus may not be adjustable depending on the user’s custom settings. 1. Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu. 2. Press the 1 or 2 key to select Color Adjust. Then press the 3 key to enter the Color Adjust menu.
  • Page 47 Menu Option Description Select the color temperature setting. • Bluish: Set the color temperature to 9300K. • Cool: Set the color temperature to 7500K • Native: Default color temperature. Recommended for Color Temperature regular use. • Warm: Set the color temperature to 5000K. •...
  • Page 48 Manual Image Adjust 1. Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu. 2. Press the 1 or 2 key to select Manual Image Adjust. Then press the 3 key to enter the Manual Image Adjust menu.
  • Page 49 Setup Menu 1. Press the 5 key to display the Main Settings menu, then press the 4 key to enter the OSD Menu. 2. Press the 1 or 2 key to select Setup Menu. Then press the 3 key to enter the Setup Menu menu.
  • Page 50 Menu Option Description Language Select Select an available language for the OSD Menu. Enable this option to allow the system to inform users that Resolution Notice the current viewing resolution is not the correct native resolution. Information Display the monitor information. Set the length of time the OSD Menu remains on the OSD Timeout screen.

  • Page 51: Appendix

    Appendix Specifications Item Category Specifications a-Si TFT Active Maxtix, 2560 x 1440 LCD Type 0.2331 (H)mm x 0.2331 (V)mm pixel pitch Display Size 68.58 cm (27” viewable) Color Filter RGB vertical stripe Glass Surface Anti-Glare (Haze 25%), Hard Coating (3H) TMDS digital (100 Ω) HDMI: f :15~150 kHz, f...
  • Page 52 To display 2560 x 1440 @ 100Hz, please set the DisplayPort MST to Off in the Setup Menu. Please use the power adapter from ViewSonic® or an authorized source only. ECO Mode set to Standard. Power consumption is without audio and with all USB ports loading.

  • Page 53: Glossary

    Automatically sizes, centers, and fine tunes the video signal to eliminate waviness and distortion. Black Stabilization ViewSonic’s Black Stabilization provides heightened visibility and detail by brightening dark scenes. Blue Light Filter Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.
  • Page 54 Color Adjust Provides several color adjustment modes, to help adjust the color settings to fit the user’s needs. Color Range The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
  • Page 55 Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics cards’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).
  • Page 56 Manual Image Adjust Displays the “Manual Image Adjust” menu. You can manually set a variety of image quality adjustments. Memory Recall Returns the adjustments back to factory settings if the display is operating in a factory preset timing mode listed in the “Specifications” of this manual. NOTE: ...
  • Page 57 Sharpness Adjusts the picture quality of the monitor. ViewMode ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”, “Text”, “MAC”, and “Mono” presets. These presets are specifically designed to deliver an optimized viewing experience for different screen applications. YUV Color Space YUV color space is used for color image and video processing;...

  • Page 58: Troubleshooting

    Troubleshooting This section describes some common problems that you may experience when using the monitor. Problem or Issue Possible Solutions • Make sure you have turned on the monitor by pressing the Power button. • Make sure the power cord is properly and securely No power connected to the monitor and power outlet.
  • Page 59 Problem or Issue Possible Solutions The screen appears • Make sure the “Blue Light Filter” is Off. yellow The OSD Menu • Check whether the OSD Menu is locked. does not appear • Turn off the monitor, unplug the power cord, plug it on the screen/the back in, and then turn on the monitor.

  • Page 60: Maintenance

    • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor. • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

  • Page 61: Blue Light Filter And Eye Health

    Blue Light Filter and Eye Health The Blue Light Filter blocks high-energy blue light for a more comfortable viewing experience. While using and enjoying your monitor please keep the following in mind: • Viewing computer screens for extended periods of time may cause eye irritation and discomfort.

  • Page 62: Product Upgradeability And Repairability

    Product Upgradeability and Repairability The following is a list of hardware features available Upgradable Repairable Replaceable for at least 5 years after the sale of the product. Main Processor(s) or SOC Memory Wireless Networking Capability Graphics Card Rechargeable Battery Fan Assembly Camera Fingerprint Reader Display Assembly...

  • Page 63: Regulatory And Service Information

    Regulatory and Service Information Compliance Information This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Compliance Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 64: Declaration Of Rohs2 Compliance

    The following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.

  • Page 65: Indian Restriction Of Hazardous Substances

    Schedule 2 of the Rule. Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic®...

  • Page 66: Tco Certified

    TCO Certified A third-party certi cation according to ISO 14024 Toward sustainable IT products Say hello to a more sustainable product IT products are associated with a wide range of sustainability risks throughout their life cycle. Human rights violations are common in the factories.

  • Page 67: Copyright Information

    Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries. ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation. VESA is a registered trademark of the Video Electronics Standards Association.

  • Page 68: Customer Service

    For technical support or product service, see the table below or contact your reseller. NOTE:  You will need the product’s serial number. Country/ Region Website Country/ Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ 中国 (China) www.viewsonic.com.cn 香港 (繁體中文) www.viewsonic.com/hk/ Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/...

  • Page 69: Limited Warranty

    How long the warranty is effective: ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
  • Page 70 (e) the serial number of the product. • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®. Limitation of implied warranties:...
  • Page 71 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of...

  • Page 72: Mexico Limited Warranty

    If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components &...
  • Page 73 Exclusion of damages: ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages...
  • Page 74 Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Villahermosa: Distribuciones y Servicios Computacionales SA de CV.

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