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Motorola MBP855 Connect
GENERAL QUESTIONS
Which additional cameras are compatible with my monitor?
The MBP88 or Focus88 are compatible with this monitor.
Do I need to register my Baby Unit to the Parent Unit?
No, the Baby Unit is pre-registered to your Parent Unit. You do not need to register it again unless
the Baby Unit loses its link with the Parent Unit. Please consult your User Guide should you need to
pair your units together again.
How does the night vision mode work?
The Baby Unit has infra-red LEDs for picking up clear images in the dark. When the built-in light
sensor on the front of the unit detects a low level of ambient light, the LEDs will activate
automatically and the screen on the Parent Unit will display in black and white. The night vision
mode icon will be displayed at the top of the screen.
My temperature display has °C. What does this mean?
This monitor has the option of displaying Fahrenheit or Celsius scales for temperature. You may
choose to display either from the temperature menu.
Does the Baby Unit need to be plugged in all the time?
The Baby Unit is able to operate without mains power for up to 3 hours with the support of a built-in
rechargeable battery (Ni-MH battery 2.4V, 900mAh).
Please charge the unit at least 16 hours before first time use.
What is the meaning of "Local Camera" and "Remote Camera"?
When you are accessing your Camera from the same wireless network in the home which it is
configured to, it is a Local Camera. When you are accessing your Camera away from your home it is a
Remote Camera. You may be using 3G, 4G or 4G LTE or a Wi-Fi® connection outside of your home.
Please contact our customer service team for queries, warranty, support or service related to the
product at +44(0) 844 557 0890 (UK - calls cost 7p per minute plus your telephone company's
standard access charge). Calling from ROI please dial +44(0) 8187 62092.
Email: support@motorolahome.com. Web support at
www.motorolastore.support/en
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Summary of Contents for Motorola MBP855 Connect
- Page 1 Motorola MBP855 Connect GENERAL QUESTIONS Which additional cameras are compatible with my monitor? The MBP88 or Focus88 are compatible with this monitor. Do I need to register my Baby Unit to the Parent Unit? No, the Baby Unit is pre-registered to your Parent Unit. You do not need to register it again unless the Baby Unit loses its link with the Parent Unit.
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Page 2: Troubleshooting
Android™: 1. Open the Google Play Store on your Android™ device 2. Select Search 3. Type in "Hubble for Motorola Monitors" - the results will show the Hubble App 4. Select to install it iOS Device: 1. Open the App Store 2. - Page 3 I am not able to access my Camera. Please check if the Camera is within Wi-Fi® range. If the LED on your Camera is slow blinking, please try to move the Camera closer to the router for better Wi-Fi® range and try again. I am unable to login even after registration.
- Page 4 I get a message saying we are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later. 1. Please try again in a few minutes. This could be because of any issue with your internet connection.
- Page 5 How do I adjust the sound level? You can adjust the Sound Sensitivity to trigger notifications under the Camera Settings menu. What are the supported browsers for accessing from my PC/ Mac®? We recommend using Google Chrome™ 24 or above. However the following browsers are also supported: Internet Explorer®...
- Page 6 When I try to view the camera, I get a prompt for camera firmware upgrade. What should I do? Please upgrade your firmware. This takes around 5 minutes. We push upgrades from time to time to improve the Camera features. When the video is cut off, the application attempts to reconnect and results in lost sound and choppy video.
- Page 7 Security Is the signal between the Parent Unit and the Baby Unit secure? Yes, the signal transmitted between the Baby Unit and Parent Unit is digitally secure and therefore safe from unauthorized access. Charging/Battery Why does the low battery light on the Parent Unit screen flash? Battery pack in the parent unit is running low.
- Page 8 Audio I cannot hear sound or my baby cry from the Parent Unit The volume level in the parent unit may be set too low, increase the volume level of the parent unit. The parent unit and the baby unit may be out of range with each other. Reduce the distance between the units, but not closer than 3 feet.
- Page 9 How do I reduce noise interference on my Parent Unit? Your Baby and Parent Units may be too close. Move them farther apart. Make sure there is at least 3 to 6 feet (1 to 2 meters) between the 2 Units to avoid audio feedback. If the Baby Unit is too far away it may be out of range, try moving the Baby Unit closer to the Parent Unit.
- Page 10 Video/Picture What can I do if the video appears grainy? 1. Check that the area you wish to monitor is well lit. 2. If the zoom level is set to 2X, the video appears less sharp. Set it to 1X zoom. 3.
- Page 11 Why has the picture on my screen changed to black and white? The Baby Unit may be in a darkened room, which causes the infra-red illumination to turn on and the picture image to change from colour to black and white. When the light increases in the Baby Unit room, the picture will return to colour.
- Page 12 Connection issues What should I do if the Baby Unit has lost its connection with the Parent Unit? Try recharging or press the Reset button once on the Parent Unit If the Baby Unit is too far away it may be going out of range, so move the Baby Unit closer to the Parent Unit.